ADDIS COLLEGE

School of Graduate Studies

Master of Science Program in Construction Technology and Management
(Questionnaire)
Performance Evaluation of lowest bidder contractors in
public building construction projects of Addis Ababa Design
and Construction works bureau
The aim of this questionnaire is to study the Performance Evaluation of lowest bidder
contractors in public building construction projects of Addis Ababa Design and Construction
works bureau. This questionnaire is required to be filled with exact relevant facts as much as
possible. All data included in this questionnaire will be used only for academic research and
will be strictly confidential. After all questionnaires are collected and analyzed, interested
participants of this study will be given feedback on the overall research results.
Submitted by
Abebe Deyassa
Supervised by
Dr. Bahiru Bewuket
Feb 2022
Addis Ababa, Ethiopia

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Part One: General Information: Please add () as appropriate:

1. Type of Organization:

o Owner o Consultant o Contractor

2. Project Name: ......................................................
3. Company size: - (number of employees): Number of employees in your company is ......
4. Job title of the respondent:

o Project Manager/ deputy o Site Engineer/ Office Engineer

o Organization Manager/ deputy o Others (specify) ……………………….
5. Years of experience of the respondent: experience of the respondent is ...... Years
6. Number of projects executed by this company in the last ten years:

o 1 to 10 o 10 to 20
o 21 to 30 o Others (specify) ……………………….
7. Value of executed and current projects executed in the last five years: (in million
Birrs); ……………………
Part Two: Performance Parameters to evaluate contractors
Below are numbers of key performance indicators for successful contractor or Parameters to
evaluate performance of contractors to call it successful. From your experience, please express
your opinion on the importance of the following Parameters as key performance indicators of
contractor’s experience during project execution. Grade the performance parameters according to
given scales (Please tick the appropriate box).
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
1. Quality Control (QC)
1 Adequacy of QC plan
2 Implementation of QC plan (quality management system)
3 Adequate quality control personnel available at site with high
experience and qualification
4 Quality of QC documentation
5 Conformance to specification (Use of specified material)
6 Availability of sufficient lab equipment/ facilities at site
7 Identification/correction of deficient work in a timely manner
/rework/
8 Timely review of construction material (Adequacy of QC testing)
9 Timely review of shop drawings
10 Timely inspection of work’s quality
11 Quality training/meeting
12 Freeness from defects on completion and track corrective actions
13 Workmanship skill level to deliver quality work as per acceptable
requirements/standards.

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Rating of contractor performance regarding Quality Control (QC)

Highly Successful [Superior 85% and above]

Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High

2. Financial Management (FM)

1 Establish financial management system
2 Financial Stability of the company
3 Collect quotations for price estimates from sub-contractors
4 Contingency planning
5 Banking Arrangements and relationship
6 Salary Satisfaction of employees
Rating of contractor performance regarding Financial Management (FM)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High

3. Cost Management (CM)

1 Preparation of realistic periodical cash flow estimates
2 Proper utilization of the payments against the construction
activities
3 Timely release of the payments to the sub-contractors
4 Keeps contingency reserves to mitigate the risks
5 Preparation of accurate payment certificates
Rating of contractor performance regarding Cost Management (CM)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
4. Schedule Management (SM)
1 Quality of initial progress schedule
2 Adherence to approved schedule
3 Resolution of delays
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 4 Timely submission of required documentation
5 Sufficient availability of manpower & equipment and timely
availability of quality materials at site to keep-up the target dates
6 Submission of updated and revised progress schedules
7 Periodic updating of the schedule and redistribution of the
resources to maintain desired completion date
8 Development of realistic construction schedule on available
planning software’s (MS Project, Primavera)
9 Proper monitoring and controlling of the construction program
10 Identification & consideration of construction-related risks in the
schedule
Rating of contractor performance regarding Schedule Management (SM)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
5. Client Satisfaction (CS)
1 Convincing service quality
2 Adherence to schedule
3 Adherence to budget
4 Communication skills with client
5 Leadership skills of project manager
6 Information coordination b/n owner and project stakeholders
7 Number of reworks
8 Speed and reliability of service to owner
9 Number of disputes between owner and project parties
Rating of contractor performance regarding Client Satisfaction (CS)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High

6. Health and Safety (HS)

1 Health and Safety Procedures
2 Adequacy of safety plan (Soundness of health and safety policies)
3 Implementation of safety plan and Compliance with Safety
Standards
4 Correction of noted deficiencies
5 Attention to Site Welfare and Safety Induction of workers on
OHS
6 Auditing contractor’s own health and safety system
7 Management Safety Accountability
4
 8 Top-down management role & commitment towards health &
safety at site
9 Maintaining the injuries or accidents record at site
10 Housekeeping/cleanliness at site
11 Use of personal protective equipment by the workforce working
at site
12 Installation of sign boards / warning signs at site
13 Availability of sufficient first aid facility for the workers at site
14 Staff awareness of site operations hazards & their preventive
measures
15 Availability of health and safety officer
Rating of contractor performance regarding Health and Safety (HS)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
7. Communication & Coordination (CC)
1 Timely issuance of supplementary information for other
stakeholders
2 Working relationships
3 Dispute avoidance of personnel at site
4 Establish a communication system and clear language of
communication
5 Communication of project management plan (PMP)
6 Regular meetings and attendance of project status meetings on
regular basis to improve project performance and progress
7 Suggestion of alternative solutions by the site staff to the problem
areas / bottlenecks
8 Timely communication of the problems arising at site level to
avoid delay/increase in cost
9 Effective coordination with third parties
10 Timely response to enquiries
11 Timely management of operational issues
12 Communication & coordination of site staff in all matters for
smooth running of the project
Rating of contractor performance regarding Communication & Coordination (CC)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
8. Business Performance (BF)
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 1 Joint venturing
2 Marketing efficiency
3 Profitability
4 Length of Time in Business
5 Past Client-Contractor Relationship
6 Current Reputation
7 Revenue per employee
8 Energy efficiency
9 Return on investment in equipment
Rating of contractor performance regarding Business Performance (BF)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
9. Technical Capability (TC)
1 Levels of integration in services
2 Multi-project handling ability
3 Preparation & implementation of suitable construction method
statements
4 Office facilities and equipment availability
5 Human resources qualification level & knowledge of site operations
6 Technology (Methods of Execution) and Technology Transfer
7 Past Experience (previous works)
8 Advancement of electronic software used
9 Advancement of electronic hardware used
10 Compatibility of equipment with Project
11 Quality Assurance
12 Labor Force Retention
13 Proper Planning
14 Adequate & skilled sub-contractors available at site
15 Adequate supervisory staff at site as per contract requirements
16 Site staff ability to deal with the problems arising at site level
Rating of contractor performance regarding Technical Capability (TC)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
10. Managerial Capability (MC)

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 1 Support stakeholders with required capabilities
2 Use information technology
3 Effectiveness of strategic management
4 Consistency in decision making
5 Promptness in decision making
6 Carefulness in financial management
7 Efficiency in human resource management
8 Goal setting
9 Organization and Management Capabilities
10 Control or strengths of organizational culture
11 Management of resources/personnel
12 Project kick-off meeting
13 Removing violating persons from site
14 Effectiveness of job-site supervision
15 Compliance of organization with laws and regulations
16 Professional conduct of employees
17 Risk Management skills of personnel
18 Transition Plan
19 Establishment of project management plan
20 Review contractor’s quality plan
21 Project site logistics plan
22 Avoid bureaucracy and lengthy process
23 Multi-project handling ability
24 Methodology of Managing Sub-Contractors
25 Participation of managerial levels with decision making
Rating of contractor performance regarding Managerial Capability (MC)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
11. Management of Documentation (MD)
1 Contract documentation system quality
2 Submission of shop drawings & submittals as required
3 Maintain documentation with registers
4 Support stakeholders with site statistics
5 Timely preparation of periodic plan before executing the
construction tasks
6 Timely preparation of daily site progress, manpower, equipment &
weather reports
7 Submission of monthly progress reports
8 Providing & updating the materials record

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Rating of contractor performance regarding Management of Documentation (MD)
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very
low High
12. Environmental performance (EP)
1 Environmental indicators (related to use of water, energy, vehicle)
2 Air quality
3 Noise level
4 Wastes around the site (management of waste)
5 Climate condition in the site
6 Auditing contractor’s own environmental plans
Rating of contractor performance regarding
Highly Successful [Superior 85% and above]
Successful [75% to 84%]
Partly Successful [70% to 74%]
Deficient [55% to 69%]
No Evaluation [54% and below]
Part Three: Performance Parameters to evaluate contractors (Guided Questions)
Below is the list of selected possible drawbacks of selecting least bidder contractor. From your experience,
please express your opinion on the importance of the following possible drawbacks of contractor’s during
project execution. Grade the possible drawbacks according to given scales (Please tick the appropriate box).
S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
1. Poor Managerial Capabilities
1 Lack of experience in contracts
2 Lack of managerial development as the company growth
3 Lack of experience in the line of work
4 Delay in collecting bids from clients
5 Change work from public to private and vice versa
6 Increase in number of claims
7 Increase in number of disputes

S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
2. Poor Financial Management
1 Financial management system deficiencies
2 Lack of experience in estimating bids
3 Lack of capital
4 Poor cash flow management
5 Evasion of social contribution and tax

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 6 Financial difficulty in effective contract management

S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
3. Poor Management of External Factors
1 Closure and limitation of movement between project site
areas
2 Limitation on importing materials and machinery
3 Poor management of emergencies
4 Lack of coordination with other stakeholders
5 Timely completion of accounts payable (loans) from bank

S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
4. Delay in Project Completion
1 Poor progress reports
2 Poor submission of required documentation on schedule
3 Poor availability of quality materials at site on schedule
4 Poor submission of updated and revised progress
schedules
5 Poor updating of the schedule

S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
5. Cost Overruns
1 Increase in maintenance and replacement cost
2 Problems on release of payments to the sub-contractors
on request
3 Incapability of mitigation of project risks
4 Inability to prepare accurate payment certificates
5 Inability to prepare cash flow estimates

S.No. Contractor’s Performance Factors Very Low Satisfactory High Very Remark
low High
6. Low Quality work
1 Unsatisfactory quality of work
2 Increase in number of change request/orders due to
faulty work
3 Chances of illegal work
4 Compromising quality and making unnecessary claims
5 Searching loop holes for omitting some items or
quantities of work
6 Material wastages