Public Works & Utilities

Water Quality
Mail Stop 803
P.O. Box 4008
Chandler, AZ 85244-4008
Este informe contiene información muy importante sobre su agua beber.
Tradúzcalo ó hable con alguien que lo entienda bien.
Public Water System AZ04-07-090
CONSUMER CONFIDENCE REPORT
2020 DRINKING WATER QUALITY
City of Chandler
 The City of Chandler Public EPA Safe Drinking Water Hotline at 1-800-426-4791.
Works & Utilities Department The sources of drinking water (both tap and bottled water)
is committed to providing a include rivers, lakes, streams, ponds, reservoirs, springs, and
safe and sustainable supply wells. As water travels over the surface of the land or through
of drinking water for our val- the ground, it dissolves naturally-occurring minerals, and in
ued customers. Due to our some cases, radioactive material, and can pick up substances
strong commitment, the City resulting from the presence of animals or from human activity.
of Chandler employs a team Contaminants that may be present in source water include:
of chemists, technicians, and • Microbial Contaminants: Such as viruses and bacteria that
specialists to collect and per-
may come from sewage treatment plants, septic systems,
form more tests on the water served than is required by law.
agricultural livestock operations, and wildlife
This report provides valuable material concerning your drink-
ing water including information about its sources, results from • Inorganic Contaminants: Such as salts and metals that can
water quality testing, and how to interpret the data provided. be naturally-occurring or result from urban storm water run-
off, industrial or domestic wastewater discharges, oil and gas
About your Water Supply production, mining, or farming
The drinking water supplied by the City of Chandler to its cus- • Pesticides and Herbicides: Such as agriculture, urban storm
tomers comes from three sources: water runoff, and residential uses that may come from a vari-
• The Chandler Surface Water Treatment Plant (SWTP) treats ety of sources
and distributes water from the Salt River, Verde River, Central • Organic Chemical Contaminants: Such as synthetic and
Arizona Project (Colorado River), and Salt River Project volatile organic chemicals, which are by-products of industrial
(SRP) wells whose water is transported to Chandler via the processes and petroleum production, and also may come
Consolidated Canal. from gas stations, urban storm water runoff, and septic sys-
• 32 active wells supply groundwater from aquifers underlying tems
Chandler. Groundwater is disinfected with chlorine prior to • Radioactive contaminants: That can be naturally occurring
being introduced into the City’s distribution system. or be the result of oil and gas production and mining activi-
• The City of Chandler and the Town of Gilbert jointly own the ties.
Santan Vista Water Treatment Plant (SVWTP) located in the In order to ensure tap water is safe to drink, the EPA prescribes
Town of Gilbert. This facility currently treats and distributes regulations limiting the amount of certain contaminants in
up to 24 million gallons per day of Colorado River water from water provided by public water systems. The United States
the Central Arizona Project to each city. We have included Food and Drug Administration (FDA) regulations establish limits
compliance information supplied by the SVWTP. The Town of for contaminants in bottled water providing the same level of
Gilbert’s annual Water Quality Report can also be accessed at protection for public health. Information on these regulations
www.gilbertaz.gov/departments/public-works/water/reports. may be obtained by calling 1-888-INFO FDA (463-6332).
City of Chandler Water Supply Statistics
• 23.3 billion gallons of drinking water were
supplied to Chandler water users in 2020.
(A daily average of 64 million gallons.)
• Chandler’s SWTP produced 13 billion
gallons, or 56% of the City’s total drinking
water.
• Groundwater wells produced 5.2 56% Chandler WPT
22% Wells
billion gallons, or 22% of the City’s
22% Santan WTP
total drinking water.
• The SVWTP supplied 5.2 billion gallons, or 22% of the City’s
total drinking water.
Drinking Water and your Health
Drinking water, including bottled water, may reasonably be
expected to contain at least small amounts of some contami-
nants. The presence of contaminants does not necessarily indi-
cate that water poses a health risk. Some people may be more
vulnerable to contaminants in drinking water than the general
population.
Immuno-compromised persons such as persons with cancer
undergoing chemotherapy, persons who have undergone
organ transplants, people with HIV-AIDS or other immune sys-
tem disorders, some elderly, and infants can be particularly at
risk from infections. These people should seek advice about
drinking water from their health care providers.
For more information about contaminants and potential health
effects, or to receive a copy of the U.S. Environmental Protection
Agency (EPA) and the U.S. Centers for Disease Control (CDC)
guidelines on appropriate means to lessen the risk of infection
by Cryptosporidium and microbiological contaminants call the
Chandler Detected Regulated Contaminants 2018, 2019 and 2020
MCL Range of All Sample
Violation Highest Level
Radionuclides Samples MCL MCLG Month & Likely Source of Contamination
Detected
Y or N (Low-High) Year
Alpha Emitters (pCi/L) N 2.3 < 1.0 - 2.3 15 0 1/2019 Erosion of natural deposits
Combined Radium N 0.8 < 0.6 – 0.8 5 0 10/2018 Erosion of natural deposits
-226 & -228 (pCi/L)
Uranium (ug/L) N 6.9 <0.8 – 6.9 30 0 7/2020 Erosion of natural deposits
Running Annual
Inorganic Chemicals MCL Range of All Sample
Violation Average (RAA) Samples MCL MCLG Month & Likely Source of Contamination
(IOC) OR Highest Level
Y or N (Low-High) Year
Detected
Discharge from petroleum refineries; fire retardants; ceramics,
Antimony (ppb) N 1.2 <1.0 – 1.2 6 6 1/2020 electronics and solder
Erosion of natural deposits, runoff from orchards, runoff from
Arsenic1 (ppb) N 9.4 <1.0 – 9.4 10 0 1/2020 glass and electronics production wastes
Discharge of drilling wastes; discharge from metal refineries;
Barium (ppm) N 0.17 0.02 - 0.17 2 2 1/2020 Erosion of natural deposits
Chromium (ppb) N 24 < 1.0 - 24 100 100 1/2020 Discharge from steel and pulp mills; Erosion of natural deposits
Erosion of natural deposits; water additive which promotes strong
Fluoride (ppm) N 1.4 0.22 - 1.4 4 4 1/2020 teeth; discharge from fertilizer and aluminum factories
Runoff from fertilizer use; leaching from septic tanks, sewage; ero-
Nitrate2 (ppm) N 6.9 < 0.05– 6.9 10 10 10/2020 sion of natural deposits
Discharge from petroleum and metal refineries; erosion of natural
Selenium (ppb) N 4.5 <0.5 – 4.5 50 50 3/2018 deposits; discharge from mines
Sodium (ppm) NA 270 92 – 270 N/A N/A 1/2020 Erosion of natural deposits
1 is a mineral known to cause cancer in humans at high concentration and is linked to other health effects, such as skin damage and circulatory problems. If arsenic is less than or equal to
the MCL, your drinking water meets EPA’s standards. EPA’s standard balances the current understanding of arsenic’s possible health effects against the costs of removing arsenic from drinking
water, and continues to research the health effects of low levels of arsenic.
2 in drinking water at levels above 10 ppm is a health risk for infants of less than six months of age. High nitrate levels in drinking water can cause “blue baby syndrome.” Nitrate levels may rise quickly for
short periods of time because of rainfall or agricultural activity. If you are caring for an infant, and detected nitrate levels are above 5 ppm, you should ask advice from your health care provider.
MCL Range of All Sample
Synthetic Organic Highest Level
Violation Samples MCL MCLG Month & Likely Source of Contamination
Chemicals (SOC) Detected
Y or N (Low-High) Year
2,4-D (ppb) N 0.34 < 0.1 – 0.34 70 70 1/2019 Runoff from herbicide used on row crops
Dalapon (ppb) N 2.1 < 1.0 – 2.1 200 200 4/2019 Runoff from herbicide used on rights of way
Di (2-ethylhexyl) N 1.4 < 0.58 – 1.4 6 0 10/2018 Discharge from rubber and chemical factories
phthalate (ppb)

Surface Water Monitoring 2020:

TT Sample
RAA Range
Surface Water Treatment Rule Violation Lowest RAA TT Month & Likely Source of Contamination
(Low-High)
Y or N Year
Total Organic Carbon1 Removal Ratio N 1.09 1.09-1.31 >1 RAA 10/2020 Naturally present in the environment
Highest Level
Detected
Turbidity2 (NTU) N 0.28 100% >95% 10/2020 Soil runoff
1 Total organic carbon (TOC) has no health effects. However, total organic carbon provides a medium for the formation of disinfection byproducts. These byproducts include trihalomethanes
(THM) and haloacetic acids (HAA). Drinking water containing these byproducts in excess of the MCL may lead to adverse health effects, liver, or kidney problems, or nervous system effects,
and may lead to an increased risk of getting cancer.
2 Turbidity is a measure of the cloudiness of water and is an indication of the effectiveness of our filtration system. We monitor it because it is a good indicator of the quality of water. High turbidity
can hinder the effectiveness of disinfectants. Turbidity has no health effects. However, turbidity can interfere with disinfection and provide a medium for microbial growth. Turbidity may indicate
the presence of disease-causing organisms. These organisms include bacteria, viruses, and parasites that can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.
Distribution System Detections 2020:
MCL Running Annual Average Range of All Sample
Disinfectants Violation Samples MRDL MRDLG Month & Likely Source of Contamination
(RAA)
Y or N (Low-High) Year
Chlorine (ppm) N 0.89 0.09 - 1.98 4 0 1/2020 Water additive used to control microbes
MCL Running Annual Average Range of All Sample
Disinfection Violation (RAA) OR Highest Level Samples MCL MCLG Month & Likely Source of Contamination
By-Products Y or Detected (Low-High) Year
Haloacetic Acids N 31.7 <1 - 52 60 N/A 10/2020 Byproduct of drinking water disinfection
(HAA5)1 (ppb) 0
Total Trihalomethanes N 67.25 1.4 - 120 80 N/A 1/2020 Byproduct of drinking water disinfection
(TTHM)2 (ppb)
1Total Trihalomethanes (TTHMs) Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidneys, or central
nervous systems, and may have an increased risk of getting cancer.
2Haloacetic Acids (HAA5) Some people who drink water containing haloacetic acids in excess of the MCL over many years may have an increased risk of getting cancer.

Lead and Copper Testing

Federal regulations require all cities to test for lead and cop- children. The City of Chandler is responsible for providing
per at selected customer’s taps at least once every three high quality drinking water, but cannot control the variety of
years. The City of Chandler conducted lead and copper tap materials used in household plumbing components. When
sampling in the summer of 2019, with the concentrations of your water has been sitting for several hours, you can mini-
lead and copper well below regulatory limits. The next round mize the potential for lead exposure by flushing your tap for
of lead and copper sampling will be in 2022. 30 seconds to 2 minutes before using water for drinking or
Lead, in drinking water, is primarily from materials and cooking. Information on lead in drinking water, testing meth-
components associated with service lines and home plumb- ods, and steps you can take to minimize exposure is available
ing. If present, elevated levels of lead can cause serious from the Safe Drinking Water Hotline (1-800-426-4791) or at
health problems, especially for pregnant women and young www.epa.gov/safewater/lead
Lead and Copper Study 2019:
MCL Number of Sample Month
Lead & Copper Violation 90th Percentile Samples AL ALG Likely Source of Contamination
& Year
Y or N Exceeds AL
Corrosion of household plumbing systems;
Copper (ppm) N 0.16 0 1.3 1.3 9/2019 erosion of natural deposits
Corrosion of household plumbing systems;
Lead (ppb) N 2.5 0 15 0 9/2019 erosion of natural deposits

Unregulated Contaminant Monitoring EPA can combine with the toxicological research to make
decisions about potential future drinking water regulations.
Regulation The EPA published the final rule for the Fourth Unregulated
The 1996 amendments to the Safe Drinking Water Act Contaminant Monitoring Regulation Cycle (UCMR4) to meet
required the EPA to establish criteria for a program to moni- this requirement in the Federal Register on December 20,
tor unregulated contaminants and publish a list of up to 30 2016; Chandler’s assigned sampling period began in July 2018
contaminants to be monitored every five years. The intent and continued through July 2019. As of the end of testing, 23
of this rule is to provide baseline occurrence data that the of the 30 compounds were not detected in our system.
Detected Unregulated Contaminant (UCMR4):

Detected Average Range of All

Contaminant Samples MRL Likely Source of Contamination
(Y/N) (Low-High
Naturally-occurring element; commercially available in combination with other elements
Germanium (ppb) Y 0.314 < 0.3 – 0.84 0.3
and minerals; a byproduct of zinc ore processing; used in infrared optics, fiber-optic
systems, electronics and solar applications
Naturally-occurring element; commercially available in combination with other elements
Manganese (ppb) Y 4.177 <0.4 – 170 0.4 and minerals; used in steel production, fertilizer, batteries and fireworks; drinking water
and wastewater treatment chemical; essential nutrient
O-toluidine (ppb) Y 0.005 <0.007 – 0.016 0.007 Used in the production of dyes, rubber, pharmaceuticals and pesticides
HAA6Br (ppb) Y 18.42 0.73 - 44 0.2 By-product of drinking water disinfection
HAA9 (ppb) Y 36.46 0.73 - 100 0.2 By-product of drinking water disinfection
Total Organic Carbon (ppm)
SWTP Intake1 Y 3.3 2.2 - 4.5 0.3 Naturally Present in the Environment
Bromide (ppb) Y 86.5 <5 - 180 5 Naturally-occurring compound
SWTP Intake1
1 SWTP Intake – Connection from the consolidated canal into Chandler’s Surface Water Treatment Plant. The water samples had not been treated or disinfected before testing.

Some average values could be less than the low range due to substituting non-detect (<) values with zero, per the regulations
governing compliance calculations.
Public Notification of failure to report Synthetic Organic
Chemical (SOC) results on time Storm Water Pollution Prevention Tips
The City of Chandler is required to report analytical results for “Be the solution to storm water
the monitoring and reporting schedules established by the pollution” – common storm water
Safe Drinking Water Act. The results from SOC sampling at pollutants include sediment, motor
one of the City’s well sites, conducted during the first quarter oil and other vehicle fluids, pet
of 2018, were incompletely reported. The City was returned waste, yard debris, metals, pesti-
to compliance once the missing forms were provided. As the cides, fertilizers and herbicides, to
data reported no detections of SOC’s at the well site, Chandler name a few. For more information
has no reason to believe that the late reporting had any impact on storm water pollution prevention,
on public health. The City is working with Regulators to ensure please go to www.chandleraz.gov and
their agencies receive timely and complete reports. search “stormwater”.
Guidelines for Everyday Pollution Prevention – “Only Rain In
Protecting Chandler’s Water Supply the Storm Drain”
• Sweep yard debris and properly dispose of in the trash,
Source Water Assessment and Protection Program (SWAP)
rather than blowing or hosing into the street.
The Arizona Department of
Environmental Quality (ADEQ) • Contain pool or spa water on pri-
completed a source water vate property or dispose of it in
assessment for drinking the sanitary sewer cleanout asso-
water wells and surface ciated with your home. Draining
water sources for Chandler’s pool water into the street or other
public water system in 2005. City right-of-way is prohibited by
The assessment reviewed City Code. For more information
adjacent land uses that may call 480-782-3507 or search “pool
pose a potential risk to water drainage” at www.chandleraz.gov.
sources. These risks include, but are not limited to, gas • Use fertilizers and pesticides sparingly and as directed by the
stations, landfills, dry cleaners, agriculture fields, wastewater manufacturer.
treatment plants, and mining activities. Once ADEQ identified • Pick up after your pet and properly dispose of the waste in
the adjacent land uses, they were ranked on their potential to the trash.
affect the water source. • Wash your car on a lawn or other unpaved surface, or use a
All surface water sources are considered high risk due to commercial car wash.
their exposure to open air. The overall risk posed to surface • Always use a nozzle on your garden hose around the home.
water is addressed by EPA through its increased monitoring Do not let the water free flow into the street.
requirements for surface water sources. • Maintain vehicles to be free of leaks and do not park leaking
Two of Chandler’s drinking water wells were considered high vehicles on the street.
risk based on adjacent land use criteria. The Chandler public • Do not over-water your lawn.
water system conducts regular monitoring of drinking water
• Report illegal dumping into streets and storm drains by call-
entering the distribution system from all wells to ensure land
ing 480-782-3503 or at www.chandleraz.gov.
uses have not impacted the source water.
• Minimize your purchase and use of hazardous products.
Based on the information currently available on the
Dispose of unused quantities properly. Please contact Solid
hydrogeological settings and the adjacent land uses that are
Waste Services at 480-782-3510 for proper disposal guide-
in the specified proximity of the drinking water source(s) of this
lines of hazardous waste materials such as used motor oil
public water system, ADEQ has given a high risk designation
and other similar fluids.
for the degree to which this public water system drinking water
source(s) are protected. A designation of high risk indicates
there may be additional source water protection measures
which can be implemented on the local level. This does not
imply that the source water is contaminated nor does it mean
that contamination is imminent. Rather, it simply states that
land use activities or hydrogeological conditions exist that make
the source water susceptible to possible future contamination.
Further source water assessment documentation can be
obtained by contacting ADEQ at 602-771-2300 or visiting their
website at www.azdeq.gov/source-water-protection
Backflow Prevention
The City of Chandler prevents contamination of the public
water supply by requiring the installation, maintenance and
inspection of thousands of backflow devices throughout the
City. These devices ensure hazards originating on customer’s
property and from temporary connections do not impair or
alter the water in the City’s distribution system. Backflow pre-
vention devices range from vacuum breakers on household
hose bibs to large commercial reduced-pressure principal
devices.
Taste, Odor and Hardness Substance Guideline Range of Results (low – high)
The EPA’s National Secondary Drinking Water Regulations are Alkalinity (ppm) NA 77 - 230
non-enforceable guidelines on contaminants that may cause Iron (ppm) 0.3 mg/L 0.09 – 0.93
cosmetic or aesthetic effects in drinking water. These effects pH 6.5 – 8.5 7.2 – 8.5
include flavor, color, odor and hardness, all of which are harm- Total Dissolved Solids (ppm) 500 mg/L 324 - 1350
less, but some consumers may find disagreeable. The table
below shows data on substances and characteristics that are Total Hardness (ppm; grains/gallon) NA 104 – 381 mg/L / 6 –22 gpg
frequently asked about by Chandler residents.

Seasonal Changes in Flavor Who do I contact with questions about

The flavor of Chandler’s Chandler’s Drinking Water?
drinking water may change
at certain times of the year, If you have any questions about your tap water or the infor-
depending on the source. mation in this report, please call 480-782-3654 during nor-
Chandler works with SRP mal business hours (8:00 a.m. to 5:00 p.m., Monday through
to minimize algae in the Friday). You can also visit our website at www.chandleraz.
canal system and to provide gov/residents/water/water-quality
treatment at the SWTP to Citizens who wish to address the City Council about water
reduce off-flavors and odors. issues may do so at regularly scheduled City Council meetings
Arizona State University and the City of Chandler have normally held the 2nd and 4th Thursday of each month. The
partnered to routinely monitor for taste and odor precursors meetings are held at Chandler City Hall Council Chambers,
in the Consolidated Canal. This allows the treatment plant to 88 E. Chicago Street. For information about specific meeting
have more precise control over taste and odor events and to times and agenda items, please contact the City Clerk’s office
better utilize resources and manage cost. at 480-782-2180, or visit www.chandleraz.gov/government/
departments/city-clerks-office/city-council-meetings

Santan Vista System Compliance Data 2020:

MCL Range of All Sample
Inorganic Chemicals Highest Level
Violation Samples MCL MCLG Month & Likely Source of Contamination
(IOC) Detected
Y or N (Low-High) Year
Runoff from fertilizer use; leaching from septic tanks,
Nitrate (ppm) N 0.174 < 0.1 – 0.174 10 10 1/2020 sewage; erosion of natural deposits
MCL Range of All Sample
Synthetic Organic Chemicals Highest Level
Violation Samples MCL MCLG Month & Likely Source of Contamination
(SOC) Detected
Y or N (Low-High) Year
2,4-D (ppb) N <0.0001 <0.0001 70 70 9/2020 Runoff from herbicide used on row crops
MCL Range of All Sample
Highest Level
Disinfection By-Products Violation Samples MCL MCLG Month & Likely Source of Contamination
Detected
Y or N (Low-High) Year
Bromate (ppb) N 7 1.2 - 7 10 N/A 5/2020 Byproduct of drinking water disinfection
Total Trihalomethanes (TTHM) N 12 12 80 N/A 1/2019 Byproduct of drinking water disinfection
(ppb)
TT Range of All Sample
Surface Water Treatment Rule Violation Average Samples TT MCLG Month &
Y or N (Low-High) Year
Total Organic Carbon Removal 11.80 – 30.00 15% -
N 19.92 N/A 9/2020 Naturally Present in the Environment
Ratio % Removal 25%

Definitions:
Action Level (AL): The concentration of a contaminant, which if centration of a substance that can be reliably measured by a
exceeded, triggers treatment or other requirements given analytical method
Maximum Contaminant Level (MCL): The highest level of a con- Nephelometric Turbidity Units (NTU): A measure of water
taminant that is allowed in drinking water clarity
Maximum Contaminant Level Goal (MCLG): The level of a con- Non-Applicable (N/A): Sampling was not completed by regu-
taminant in drinking water below which there is no known or lation or was not required
expected risk to health ppm: Parts per million or Milligrams per liter (mg/L). One ppm
Maximum Residual Disinfectant Level (MRDL): The level of dis- is equivalent to one gallon in one million gallons.
infectant added for water treatment that may not be exceeded ppb: Parts per billion or Micrograms per liter (µg/L). One ppb
at the consumer’s tap is one thousand times smaller than a ppm.
Maximum Residual Disinfectant Level Goal (MRDLG): The level Picocuries per liter (pCi/L): Measure of the radioactivity in
of disinfectant added for treatment at which no known or water
anticipated adverse effect on health of persons would occur Treatment Technique (TT): A required process intended to
Minimum Reporting Limit (MRL): The smallest measured con- reduce the level of a contaminant in drinking water