Getting Started with

Symantec™ Endpoint
Protection

20033060
Getting Started with Symantec Endpoint Protection
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.

Documentation version: 11.00.05.00.00

PN: 20033060

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10 9 8 7 6 5 4 3 2 1
Getting Started
This document includes the following topics:

■ About Symantec Endpoint Protection

■ Components of Symantec Endpoint Protection

■ What's new in this version

■ System requirements

■ About migrating or upgrading Symantec Endpoint Protection

■ Installing and configuring the Symantec Endpoint Protection Manager with

an embedded database

■ Configuring and deploying client software

■ Where to get more information

About Symantec Endpoint Protection

Symantec Endpoint Protection combines virus protection with advanced threat
protection to proactively secure your computers against known and unknown
threats.
Symantec Endpoint Protection protects against malware such as viruses, worms,
Trojan horses, spyware, and adware. It provides protection against even the most
sophisticated attacks that evade traditional security measures such as rootkits,
zero-day attacks, and spyware that mutates. Symantec Endpoint Protection also
allows you to maintain fine-grained application and device control. Symantec
Endpoint Protection provides multiple layers of protection for your endpoint
computing devices.
Symantec Endpoint Protection is Symantec Network Access Control-ready with
the purchase of Symantec Network Access Control.
4 Getting Started
Components of Symantec Endpoint Protection

Components of Symantec Endpoint Protection

Table 1-1 lists the Symantec Endpoint Protection components.

Table 1-1 Product components

Component Description

Symantec Endpoint Protection Symantec Endpoint Protection Manager centrally

Manager manages the client computers that connect to your
company's network.
Symantec Endpoint Protection Manager includes the
following software:

■ The console software coordinates and manages

security policies and client computers.
■ The server software provides secure communication
to and from the client computers and the console.

Database The database that stores security policies and events.

The database is installed on the computer that hosts
Symantec Endpoint Protection Manager.

Symantec Endpoint Protection The Symantec Endpoint Protection client enforces

client protection technologies on the client computers. It runs
on the servers, desktops, and portable computers that
you want to protect.

LiveUpdate Server (optional) The LiveUpdate Server downloads definitions,

signatures, and product updates from a Symantec
LiveUpdate server and distributes the updates to client
computers.

For more information, see the Symantec LiveUpdate

Administrator.

Central Quarantine (optional) The Central Quarantine receives suspicious files and
unrepaired infected items from the Symantec Endpoint
Protection clients. Central Quarantine forwards a
sample to Symantec Security Response, which analyzes
the sample. If a threat is new, Symantec Security
Response produces security updates.

For more information, see the Symantec Central

Quarantine Implementation Guide.
 Getting Started 5
What's new in this version

Figure 1-1 The product components in a network

Computers running the

Symantec Endpoint
Protection client or the
Symantec Network
Access Control client,
connecting through a
VPN tunnel
Internet

Firewall

Local Ethernet Network

Symantec Endpoint Protection Computers running the Symantec

Manager, with the Symantec Endpoint Endpoint Protection client or the
Protection client or the Symantec Symantec Network Access
Network Access Control client installed Control client

What's new in this version

Symantec Endpoint Protection combines technologies from previous Symantec
products into a single interface. The current release includes the following
improvements that make Symantec Endpoint Protection easier and more efficient
to use.
6 Getting Started
What's new in this version

Table 1-2 New features in this version

Feature Benefit

Symantec Endpoint Protection Your company can now support new operating
Manager now supports the following systems.
operating systems:
See “System requirements” on page 7.
■ Microsoft Windows Server 2008
Service Pack 2 (all editions except
for Itanium)
■ Microsoft Windows Server 2008
R2 (all editions except for
Itanium)

Symantec Endpoint Protection Your company can now use Symantec Endpoint
Manager can now be used with Protection Manager with a Microsoft SQL Server
Microsoft SQL Server 2008 2008 database.

The Symantec Endpoint Protection Your company can protect the computers that run
or Symantec Network Access Control these new operating systems.
client now supports:

■ Microsoft Windows 7 (all editions

except for Itanium)
■ Microsoft Windows Server 2008
R2 (all editions except for
Itanium)
■ Microsoft Windows Vista Service
Pack 2

The size of the exported client You can upgrade more clients with the client
installation package has been reduced installation package in less time than before. As
soon as the client connects to a management server,
the client receives the most recent content.
 Getting Started 7
System requirements

Table 1-2 New features in this version (continued)

Feature Benefit

The Group Update Provider includes You can configure the following features for the
new functionality Group Update Provider:

■ Limit the amount of bandwidth that the Group

Update Provider can use when the Group
Update Provider downloads content from the
management server.
■ You can define a Group Update Provider by
using rules and conditions, such as an IP address
or host name. You can configure a single Group
Update Provider in a single LiveUpdate Policy
that applies across multiple groups for multiple
clients.
■ Define clients to connect to a Group Update
Provider within the same site to improve
performance.
■ Identify which clients act as Group Update
Providers.

For more information, see the Administration Guide

for Symantec Endpoint Protection and Symantec
Network Access Control.

The client now includes a Download Users on the client can download a support tool
Support Tool command on the Help from the Support Web site that helps to diagnose
and Support menu. the common issues that they might encounter on
the client.

System requirements
Symantec software requires specific protocols, operating systems and service
packs, software, and hardware. All the computers to which you install Symantec
software should meet or exceed the recommended system requirements for the
operating system that is used.
The Getting Started guide contains summary information about system
requirements. This information may be sufficient to install to a small network or
test network. You should refer to the full system requirements before you install
the product on a more complex network.
See the Installation Guide for Symantec Endpoint Protection and Symantec Network
Access Control for full system requirements.
8 Getting Started
System requirements

Table 1-3 summarizes the minimum requirements for the computer on which you
install the Symantec Endpoint Protection Manager.

Table 1-3 Symantec Endpoint Protection Manager system requirements

Component Requirement

Operating system 32-bit systems:

■ Windows 2000 Server/Advanced Server/Datacenter Server/Small Business Server

with Service Pack 3 or later
■ Windows XP Professional with Service Pack 1 or later (x86 or x64)
■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Web Edition/Small Business Server
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008 (R2 and all Service Packs
supported)
64-bit systems:

■ Windows XP Professional with Service Pack 1 or later

■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Web Edition/Small Business Server
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008 (R2 and all Service Packs
supported)
■ Windows Essential Business Server 2008 Standard Edition/Windows Essential
Business Server 2008 Premium Edition(R2 and all Service Packs supported)
■ Windows Small Business Server 2008 Standard Edition/Windows Small Business
Server 2008 Premium Edition (R2 and all Service Packs supported)

Database The Symantec Endpoint Protection Manager includes an embedded database.

■ 32-bit systems: You can also use Microsoft SQL Server 2000 with Service Pack 4
or later, Microsoft SQL Server 2005 with Service Pack 2, or Microsoft SQL Server
2008.
■ 64-bit systems: You can also use Microsoft SQL Server 2000 with Service Pack 3
or later, Microsoft SQL Server 2005 with Service Pack 2, or Microsoft SQL Server
2008.

Microsoft SQL Server is optional.

Other software ■ 32-bit systems: Internet Information Services server 5.0 or later with Web services
enabled.
64-bit systems: Internet Information Services server 5.1 or later with Web services
enabled.
■ Internet Explorer 6.0 or later
■ Static IP address recommended
 Getting Started 9
System requirements

Table 1-3 Symantec Endpoint Protection Manager system requirements

(continued)

Component Requirement

Hardware 32-bit systems:

■ 1 GB RAM (2-4 GB recommended)

■ 4 GB on the hard disk for the server, plus 4 GB for the database
■ VGA (640x480) or higher resolution video adapter and monitor
64-bit systems:

■ 1 GB RAM (2-4 GB recommended); 4 GB RAM minimum for all editions of Windows

Small Business Server 2008 and Windows Essential Business Server 2008
■ 4 GB on the hard disk for the server, plus 4 GB for the database; Small Business
Server 2008: 60 GB for the server; Essential Business Server 2008: 45 GB for the
server
■ VGA (640x480) or higher resolution video adapter and monitor

Table 1-4 summarizes the minimum requirements for the remote computer on
which you run the Symantec Endpoint Protection Manager console.
10 Getting Started
System requirements

Table 1-4 Symantec Endpoint Protection Manager remote console system

requirements

Component Requirement

Operating system 32-bit systems:

■ Windows 2000 Professional/Server/Advanced Server/Datacenter Server/Small

Business Server with Service Pack 3 or later
■ Windows XP Professional with Service Pack 1 or later
■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Web Edition/Small Business Server
■ Windows Vista (all x86 versions)
■ Windows 7 (all x86 versions)
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008 (R2 and all Service Packs
are supported)
64-bit systems:

■ Windows XP Professional with Service Pack 1 or later

■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Web Edition/Small Business Server
■ Windows Vista (all x64 versions)
■ Windows 7 (all x64 versions)
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008. Windows Server 2008 (R2
and all Service Packs are supported)
■ Windows Essential Business Server 2008 Standard Edition/Windows Essential
Business Server 2008 Premium Edition (R2 and all Service Packs are supported)
■ Windows Small Business Server 2008 Standard Edition/Windows Small Business
Server 2008 Premium Edition (R2 and all Service Packs are supported)

Hardware ■ 32-bit systems:1 GB RAM minimum, 2-4 GB recommended

64-bit systems: 1 GB RAM minimum, 2-4 GB recommended; 4 GB RAM minimum
for all editions of Windows Small Business Server 2008 and Windows Essential
Business Server 2008
■ 15 MB hard drive
■ VGA (640x480) or higher resolution video adapter and monitor

Table 1-5 summarizes the minimum requirements for the computers on which
you install the client software for either Symantec Endpoint Protection or
Symantec Network Access Control.
 Getting Started 11
System requirements

Table 1-5 Client software system requirements

Component Requirement

Operating system 32-bit systems:

■ Windows 2000 Professional/Server/Advanced Server/Datacenter Server/Small

Business Server with Service Pack 3 or later
■ Windows XP Professional/XP Embedded with Service Pack 1 or later
■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Web Edition/Small Business Server
■ Windows Vista (all x86 versions and Service Packs)
■ Windows 7 (all x86 versions)
■ Windows Fundamentals for Legacy PCs
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008 (R2 and all Service Packs
supported)
64-bit systems:

■ Windows XP Professional with Service Pack 1 or later

■ Windows Server 2003 Standard Edition/Enterprise Edition/Datacenter
Edition/Storage Edition/Small Business Server
■ Windows Vista (all x64 versions and Service Packs)
■ Windows 7 (all x64 versions)
■ Windows Server 2008 Standard/Windows Server 2008 Enterprise/Windows
Server 2008 Datacenter/Windows Web Server 2008 (R2 and all Service Packs
supported)
■ Windows Essential Business Server 2008 Standard Edition/Windows Essential
Business Server 2008 Premium Edition (R2 and all Service Packs supported)
■ Windows Small Business Server 2008 Standard Edition/Windows Small Business
Server 2008 Premium Edition (R2 and all Service Packs supported)

Other software Internet Explorer 6.0 or later

Terminal Server clients connecting to a computer with antivirus protection have
the following additional requirements:

■ Microsoft Terminal Server RDP (Remote Desktop Protocol) client

■ Citrix Metaframe (ICA) client 1.8 or later if you use Citrix Metaframe server on
Terminal Server
12 Getting Started
About migrating or upgrading Symantec Endpoint Protection

Table 1-5 Client software system requirements (continued)

Component Requirement

Hardware 32-bit systems:

■ 256 MB RAM, (1 GB recommended) for Windows XP, Windows XP Embedded,

and Windows Fundamentals for Legacy PCs
1 GB RAM minimum (2-4 GB recommended) for Windows Vista, Windows 7,
Windows Server 2003 (all editions), and Windows Server 2008 (all editions)
■ 600 MB hard disk
■ VGA (640x480) or higher resolution video adapter and monitor
64-bit systems:

■ 1 GB RAM minimum (2-4 GB recommended) for most systems

4 GB RAM minimum for all editions of Windows Small Business Server 2008 and
Windows Essential Business Server 2008
■ 700 MB hard disk
■ XVGA(1,024x768) or higher-resolution video adapter and monitor

For information about using the Symantec AntiVirus client on Linux, see the
Symantec AntiVirus for Linux Client Guide.
The guide is located in the docs folder of the product disc that contains the
Symantec AntiVirus client software for Linux.

About migrating or upgrading Symantec Endpoint

Protection
Migrating from a Symantec legacy product to Symantec Endpoint Protection is a
complex process. You must read and understand all the migration information
before you migrate legacy Symantec software. Also, you must test all migration
procedures in a test environment before you migrate.
You must perform a migration if you have installed on your network a
migration-supported version of the following products:
■ Symantec AntiVirus Corporate Edition
■ Symantec Client Security
■ Symantec Sygate Enterprise Protection
■ Sygate Secure Enterprise
For more information, see the Installation Guide for Symantec Endpoint Protection
and Symantec Network Access Control.
 Getting Started 13
Installing and configuring the Symantec Endpoint Protection Manager with an embedded database

Installing and configuring the Symantec Endpoint

Protection Manager with an embedded database
Installing with the embedded database is the easiest way to install Symantec
Endpoint Protection Manager. The embedded database supports up to 5,000 clients.
If you choose to configure the management server in Simple mode the embedded
database is selected automatically.
The installation of Symantec Endpoint Protection Manager is divided into three
parts:
■ The first part installs the management server and console.
■ The second part configures the management server and creates the database.
■ The third part creates and deploys client software to the client computers.
You can deploy the client software during the management server installation
or later. You must deploy the client software on the computer that runs the
management server.
See “Configuring and deploying client software” on page 16.
Each part consists of a wizard. When the wizard for each part completes, a prompt
is displayed asking you whether or not you want to continue with the next wizard.
To install Symantec Endpoint Protection Manager
1 Insert the product disc into the drive, and start the installation.
2 In the Welcome panel, do one of the following actions:
■ To install for Symantec Endpoint Protection, click Install Symantec
Endpoint Protection Manager.
■ To install for Symantec Network Access Control, click Install Symantec
Network Access Control, and then click Install Symantec Endpoint
Protection Manager.

3 On the Welcome pane of the Installation Wizard, click Next.

A check is performed to see if the computer meets the minimum system
requirements. If it does not, a message indicates which resource does not
meet the minimum requirements. You can click Yes to continue installing
Symantec Endpoint Protection Manager, but performance can be adversely
affected.
4 In the License Agreement panel, check I accept the terms in the license
agreement, and then click Next.
5 In the Destination Folder panel, accept or change the installation directory,
and then click Next.
14 Getting Started
Installing and configuring the Symantec Endpoint Protection Manager with an embedded database

6 On the Select Web site panel, do one of the following:

■ To configure the Symantec Endpoint Protection Manager IIS Web as the
only Web server on this computer, check Create a custom Web site, and
then accept or change the TCP Port.
■ To let the Symantec Endpoint Protection Manager IIS Web server run
with other Web sites on this computer, check Use the default Web site.

7 Click Next.
8 In the Ready to Install the Program panel, click Install.
9 When the installation finishes and the Install Wizard Completed panel
appears, click Finish.
Wait for the Management Server Configuration Wizard dialog box to appear,
which can take several seconds. If you are prompted to restart the computer,
restart the computer, log on, and the wizard appears automatically for you
to continue.
10 Follow the steps for the appropriate mode of configuration that you select:
Simple or Advanced.
To configure the Symantec Endpoint Protection Manager with an embedded
database in Simple mode
1 In the Management Server Configuration Wizard dialog box, select Simple,
and then click Next.
2 Provide and confirm a password of 6 or more characters. Optionally, provide
an administrator email address.
The password is the admin account password that you use to log on to the
Symantec Endpoint Protection Manager console. The password is also used
as the encryption password necessary for disaster recovery and for adding
optional Enforcers. After installation, the encryption password does not
change, even if the password for the admin account is changed.
Document this password for when you install Symantec Endpoint Protection
in your production environment.
3 Click Next.
 Getting Started 15
Installing and configuring the Symantec Endpoint Protection Manager with an embedded database

4 The configuration summary panel displays the values that are used to install
Symantec Endpoint Protection Manager. You can print a copy of the settings
to maintain for your records, or click Next.
Wait while the installation creates the database, which can take several
minutes.
5 In the Management Server Configuration Wizard Completed panel, do one
of the following:
■ To deploy client software with the Migration and Deployment Wizard,
click Yes, and then click Finish.
See “Configuring and deploying client software” on page 16.
■ To log on to the Symantec Endpoint Protection Manager console first, and
then deploy client software, click No, and then click Finish.

To configure the Symantec Endpoint Protection Manager with an embedded

database in Advanced mode
1 In the Management Server Configuration Wizard dialog box, select Advanced,
and then click Next.
2 Select the number of clients you want this server to manage, and then click
Next.
This selection appears only when you install the Symantec Endpoint
Protection Manager for the first time on this computer.
3 Check Install my first site, and then click Next.
4 In the server information panel, accept or change the default values, and then
click Next.
5 In the site name panel, in the Site name box, accept or change the default
name, and then click Next.
6 In the encryption password panel, provide and confirm a password, and then
click Next.
Document this password and store it in a safe, secure location. You cannot
change or recover the password after you create the database. You must also
enter this password for disaster recovery purposes if you do not have a backed
up database to restore.
7 In the database type panel, check Embedded database, and then click Next.
16 Getting Started
Configuring and deploying client software

8 In the system administrator account panel, provide and confirm a password

of 6 or more characters. Optionally, provide an administrator email address.
Click Next.
Use the user name and password that you set here to log on to the console
for the first time.
Wait while the installation creates the database, which can take several
minutes.
9 In the Management Server Configuration Wizard Completed panel, do one
of the following:
■ To deploy client software with the Migration and Deployment Wizard,
click Yes, and then click Finish.
See “Configuring and deploying client software” on page 16.
■ To log on to the Symantec Endpoint Protection Manager console first, and
then deploy client software, click No, and then click Finish.

Configuring and deploying client software

The Migration and Deployment Wizard lets you configure a client software
package. The Push Deployment Wizard then optionally appears to let you deploy
the client software package.

Note: This procedure has you select a directory in which to place installation files.
You may want to create this directory before you start this procedure. Also, you
need to authenticate with administrative credentials to the Windows Domain or
Workgroup that contain the computers.

Deploying client software to computers that run firewalls, and that run Windows
XP, Windows Vista, or Windows Server 2008 have special requirements. Firewalls
must permit remote deployment over TCP ports 139 and 445. Also, the computers
that are in workgroups and that run Windows XP must disable simple file sharing.
Windows Vista and Windows Server 2008 have additional requirements.
You can also use the Find Unmanaged Computers utility that lets you discover
the client computers that do not run client software and then install the client
software on those computers.
For more information, see the Installation Guide for Symantec Endpoint Protection
and Symantec Network Access Control.
To configure client software
1 Start the Migration and Deployment Wizard by doing one of the following:
 Getting Started 17
Configuring and deploying client software

■ On the Windows Start menu, click Start > Programs > Symantec Endpoint
Protection Manager > Migration and Deployment Wizard.
The path may be different depending on the version of Windows you use.
■ On the last panel of the Management Server Configuration Wizard, click
Yes, and then click Finish.
See “Installing and configuring the Symantec Endpoint Protection Manager
with an embedded database” on page 13.

2 In the Welcome to the Migration and Deployment Wizard panel, click Next.
3 In the What would you like to do panel, check Deploy the client (Symantec
Endpoint Protection only), and then click Next.
4 In the next panel, check Specify the name of a new group that you wish to
deploy clients to, type a group name in the box, and then click Next.
After you have deployed client software and logged on to the console, you
can locate this group in the console.
5 In the next panel, uncheck any types of protection that you do not want to
install (Symantec Endpoint Protection only), and then click Next.
6 In the next panel, check the installation options that you want for packages,
files, and user interaction.
7 Click Browse, locate and select a directory in which to place the installation
file(s), and then click Open.
8 Click Next.
9 In the next panel, check Yes, and then click Finish.
It can take several minutes to create and export the installation package for
your group before the Push Deployment Wizard appears.
To deploy the client software with the Push Deployment Wizard
1 In the Push Deployment Wizard, under Available computers, expand the
trees and select the computers on which to install the client software, and
then click Add >.
2 In the Remote Client Authentication dialog box, type the user name and
password, and then click OK.
The user name and password must be able to authenticate to the Windows
Domain or Workgroup that contains the computers.
3 When you have selected all of the computers and they appear in the right
pane, click Finish.
18 Getting Started
Where to get more information

Where to get more information

Sources of information include the following:
■ Installation Guide for Symantec Endpoint Protection and Symantec Network
Access Control
■ Administration Guide for Symantec Endpoint Protection and Symantec Network
Access Control
■ Client Guide for Symantec Endpoint Protection and Symantec Network Access
Control
■ LiveUpdate Administrator Getting Started Guide
■ LiveUpdate Administrator User's Guide
■ Symantec Central Quarantine Administration Guide
■ Symantec Endpoint Protection 11.0 Best Practices White Paper for Microsoft
Small Business Server 2003
■ Tool-specific documents, located in some subdirectories of the Tools folders
on the product discs
■ Readme files, located in the root folder of the installation product disc
■ Online Help that contains the information that is in the guides plus
context-specific content
The primary documentation is available in the Documentation folder on the
product discs. Updates to the documentation are available from the Symantec
Technical Support Web site.

Table 1-6 Symantec Web sites

Types of information Web address

Symantec Endpoint Protection http://www.symantec.com/business/products/downloads/

trialware

Public Knowledge Base http://www.symantec.com/business/support/overview.jsp?pid=54619

Releases and updates

Manuals and documentation updates

Contact options

Release notes and additional http://www.symantec.com/business/support/overview.jsp?pid=54619

post-release information
 Getting Started 19
Where to get more information

Table 1-6 Symantec Web sites (continued)

Types of information Web address

Virus and other threat information and http://securityresponse.symantec.com

updates

Product news and updates http://enterprisesecurity.symantec.com

Symantec Endpoint Protection forums https://forums.symantec.com/syment/board?

board.id=endpoint_protection11
20 Getting Started
Where to get more information