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Robosen After Sales Service Policies 0416

Robosen provides after-sales service policies for its products. Customers can contact support@robosen.com or 400-023-8123 for warranty service within the warranty period if a product is not functioning as warranted. The warranty period starts on the delivery date or 90 days after production. The warranty does not cover manmade damage, unauthorized modifications, private repairs, or improper storage. For the Optimus Prime robot, parts like servos and batteries have a 6 month warranty while main boards have a 12 month warranty. Customers can apply for return within 7 days or replacement within 15 days of receiving a product for manufacturing or performance defects. Warranty service is provided for performance failures within the warranty period by sending the product

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306 views2 pages

Robosen After Sales Service Policies 0416

Robosen provides after-sales service policies for its products. Customers can contact support@robosen.com or 400-023-8123 for warranty service within the warranty period if a product is not functioning as warranted. The warranty period starts on the delivery date or 90 days after production. The warranty does not cover manmade damage, unauthorized modifications, private repairs, or improper storage. For the Optimus Prime robot, parts like servos and batteries have a 6 month warranty while main boards have a 12 month warranty. Customers can apply for return within 7 days or replacement within 15 days of receiving a product for manufacturing or performance defects. Warranty service is provided for performance failures within the warranty period by sending the product

Uploaded by

fooBatman
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AFTER-SALES SERVICE POLICIES

PART I GENERAL

Obtain Warranty Service

If a product does not function as warranted during the warranty period,You can contact Robosen

for after-sales service.

After-sales contact information includes,

support@robosen.com

400-023-8123

What is Covered

The warranty period for the product starts on the day such product is delivered, If you cannot

provide invoice or other valid proof of purchase, then the warranty period will start from 90 days

after production date shows on the product.

What This After-Sales Policy Does NOT Cover

Manmade damage caused by improper use;

Damage caused by unauthorized modification, disassembly, or shell opening not in accordance

with official instructions or manuals;

Damage caused by private repairs;

Improper product storage environment, resulting in water or moldy internal electronic board.

PART II WARRANTY PERIOD OF MAIN PARTS

Flagship edition Optimus Prime

Servo steering gear, Joint cable, Battery, Power adapter are warranty period for 6 months;

Main control board, Memory card, USB cable are warranty period for 12 months.

PART III TYPE OF AFTER-SALES SERVICE

Return service
Within 7 days after receiving the peoduct, if there is any manufacturing defect, you can contact

the after-sales service to apply for return or replacement.

Replacement service

Within 15 days after receiving the product, if there is any performance fault caused by

non-human reasons, you can contact the after-sales service to apply for replacement.

Return or Replacement Service will not be provided where

Service is requested more than 7(return) or 15(replacement) days after receiving a product;

Legal proof-of-purchase, receipts, or invoices are not provided;

A product sent to ROBOSEN for return or replacement does not include all original accessories or

contains items damaged by user error;

Received product has not been sent back to ROBOSEN 7 days after return or replacement

confirmation from ROBOSEN;

After the after-sales inspection, the product functions normally without performance failure.

Warranty service

Within the warranty period, Performance failure caused by non-human causes, you can contact

the after-sales service to send the product back to the designated after-sales repair center for

free repair.

Other instructions

If the product problem is not within the scope of the warranty (such as man-made damage to the

robot, beyond the warranty period), we will charge repair fees, labor fees and courier fees.

In some countries or regions, there may not be after-sales repair centers authorized by Robosen.

If cross-regional repairs or returns or replacemengt are required, the courier fees and other costs

incurred will need to be paid by the user.

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