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Script Table Reservation1

A customer called K-Style Hotel to make a dinner reservation for five people on November 26 at 6:00 PM. The only available seating was near the pool, which the customer preferred. The reservation was confirmed under the customer's name for the specified date and time.

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Steven Abadies
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63 views1 page

Script Table Reservation1

A customer called K-Style Hotel to make a dinner reservation for five people on November 26 at 6:00 PM. The only available seating was near the pool, which the customer preferred. The reservation was confirmed under the customer's name for the specified date and time.

Uploaded by

Steven Abadies
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A: Good Morning, thank you for calling K-Style Hotel and restaurant, , this is ______, How May I help

you?

B: Hi. I would like to make a dinner reservation.

A: Of course, Mam, may I ask if what day will you be joining us on?

B: We will need the reservation this November 26, Friday night.

A: What time Mam, would you like the reservation for?

B: We would prefer 6:00 or 6:30PM.

A: May I ask if how many people will you need the reservation for?

B: For my whole family. There will be 5 of us.

A: Okay Mam, please give me a few seconds. I will just check some availabilities.

A: Mam I would like you to be informed that the only available areas in the hotel on November 26, 6:00
In the evening are areas near the pool, and in the roof top. These areas are good for family bonding.
Which Table do you prefer mam?

B: I prefer a table near the pool.

A: Okay mam, noted! Do you have any request mam during arrival?

B: None specifically.

A: Okay Mam. I can seat you at 6:00 PM on Friday night, if you would kindly give me your name.

B: Thank you. The name is __________.

A: Okay Mam. I will review the details to make sure that I GOT ALL the information correctly. The
reservation is under ___________, on Friday night, 6:00PM. A table near the pool for five persons. Did I
get it Right mam?

B: Yes.

A: See you at 6:00PM this Friday Ms./Mr. __________

B: Thank you so much. I appreciate your help.

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