[go: up one dir, main page]
Scribd
Upload
106 views2 pages

Table Reservation Script

The document is a phone script for staff at a restaurant to assist customers in making table reservations. It outlines the conversation flow, including gathering customer details such as name, contact number, occasion, number of guests, date and time, payment method, and any special requests. The script ensures confirmation of the reservation details before concluding the call.

Uploaded by

pamela.pamatian
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
106 views2 pages

Table Reservation Script

The document is a phone script for staff at a restaurant to assist customers in making table reservations. It outlines the conversation flow, including gathering customer details such as name, contact number, occasion, number of guests, date and time, payment method, and any special requests. The script ensures confirmation of the reservation details before concluding the call.

Uploaded by

pamela.pamatian
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Table Reservation Phone Script

Staff:
"Hello, thank you for calling [Restaurant Name]. How may I assist you
today?"

Customer:
"Hi, I’d like to reserve a table for my group."

Staff:
"Sure! I’d love to help with that. Can I get your name to start?"

Customer:
"Sure, it’s [Full Name]."

Staff:
"Thanks, [Customer Name]. Can I have the best contact number for you?

Customer:
"My contact number is [Phone Number]."

Staff:
"Perfect, thank you! What is the address you want the reservation to be?

Customer:
"Our address is [Address,]."

Staff:
"Thanks for that. What’s the occasion for your reservation?"

Customer:
"It’s for a [Occasion]."

Staff:
"Sounds nice! How many people will be joining you?"

Customer:
"We’re expecting around [Number of Pax], but it could vary a little."

Staff:
"Got it! And what date and time would you like to reserve the table for?"

Customer:
"We’d like to book it for [Date] at [Time]."

Staff:
"Perfect! What payment method would you like to use?"
Customer:
"I’ll pay with [credit card, cash, gcash or paymaya etc.]."

Staff:
"Got it. Lastly, any special requests for the table or food? Anything like a
seating preference, dietary restrictions, or other requests?"

Customer:
"Yes, we’d love a window seat if possible."

Staff:
"Sure, we’ll make sure to accommodate the dietary needs and place you at a
window seat. Now, just to confirm, here’s what I have for your reservation:

 Name: [Full Name]

 Contact Number: [Phone Number]

 Occasion: [Occasion, e.g., casual dinner, celebration, etc.]

 Number of Pax: [Number of Pax] (with some flexibility)

 Date and Time: [Date] at [Time]

 Payment Method: [Payment Method]

 Special Requests: Vegetarian options for some guests and a window


seat.

Does everything look correct?"

Customer:
"Yes, that looks perfect!"

Staff:
"Great! Your reservation is now confirmed for [Number of Pax] on [Date] at
[Time]. We’ll have your table ready with the special requests in place. If
anything changes or you need further assistance, feel free to give us a call.
We look forward to your visit!"

Customer:
"Perfect, thank you so much!"

Staff:
"You’re very welcome! See you soon and have a wonderful day!"

You might also like