This document is a quality assurance concern form used by Mahindra Sona Ltd. to document issues reported by customers. It includes sections to describe the problem reported by the customer, contain and address the issue, identify the root causes, and implement corrective and preventative actions. The form also provides space to recognize team members who work to resolve the problem and ensure it does not reoccur.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
This document is a quality assurance concern form used by Mahindra Sona Ltd. to document issues reported by customers. It includes sections to describe the problem reported by the customer, contain and address the issue, identify the root causes, and implement corrective and preventative actions. The form also provides space to recognize team members who work to resolve the problem and ensure it does not reoccur.
This document is a quality assurance concern form used by Mahindra Sona Ltd. to document issues reported by customers. It includes sections to describe the problem reported by the customer, contain and address the issue, identify the root causes, and implement corrective and preventative actions. The form also provides space to recognize team members who work to resolve the problem and ensure it does not reoccur.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
This document is a quality assurance concern form used by Mahindra Sona Ltd. to document issues reported by customers. It includes sections to describe the problem reported by the customer, contain and address the issue, identify the root causes, and implement corrective and preventative actions. The form also provides space to recognize team members who work to resolve the problem and ensure it does not reoccur.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
Download as doc, pdf, or txt
You are on page 1/ 1
MAHINDRA
SONA QUALITY ASSURANCE CONCERN QAC No :
LTD Date : Problem Statement: The statement made by customer regarding the problem. Supplier : Part No: Part Description: Quantity:
Disposition: (Check one below) : The disposal of parts as decided by customer & supplier Return Scrap Sort Rework Other Action requested : Action requested by customer regarding containment Authorized by: QA Manager and / or corrective & preventive action.
D1 Team (Name, Location,)
Champion: Champion is a person who knows every thing about the product or is responsible for manufacture of the part. Team Members: Should include related the members from manufacturing design & process engineering, QA and other department as required. D2 Problem Description: This is description of the problem as analyzed by supplier.
D3 Containment Action(s): Percent Date Implemented
Containment is an action of quarantining the lots at every possible location which Effectiv Date / Target date of include supplier location, customer location, warehouse and transit etc. e completion
D4 Occur Root Cause: Root cause for occurrence of the defect.This can be decided by root cause Date Verified analysis , why- why analysis , on off simulation etc. Verification: Verify the correctness of occur root cause thru’ documents ,ON OFF simulation etc D4 Escape Root Cause(s): Root cause for escape of defective product to customer. This includes Date Verified wrong inspection method or inspection equipment, wrong / inadequate sampling etc.
Verification: Verify the correctness of escape root cause thru’ documents actual trials etc.
D5 & D6 Occur Permanent Corrective Action(s): Date Verified
Actions taken or planned to avoid defect because of occur root cause identified in D4. Date Implemented Validation: Validate the results of occur permanent corrective action by ON OFF simulation or production trial batches. Date Validated
D5 & D6 Escape Permanent Corrective Action(s): Date Verified
Actions taken or planned to plug escape of defective parts to customer. Validation: ON OFF simulation or successful production batches . Date Implemented
Date Validated
D7 Preventative Actions: Horizontal deployment of both escape and occur corrective action to all Date Completed related / similar parts. All preventive actions for both occur and escape root cause(s) with pokayokes if any etc.
D7 Systemic Recommendations: Changes in documents like FMEA,PPAP,WI,Control plan Responsibility
D8 Team and Individual Recognition Date Status
Congratulate team members for solving problem Open/ closed
