1.
Prism Chart
Google Science Direct Emerald PubMed E-resource
Scholar Perpusnas
7.180 8.073 14.000 453 83
Identified Articles
Inclusion: Article from
n = 29. 789 2015-2020
Exclusion: Article before
2015
Drop out: 13.445
Screening results
n= 16.344 Duplicate: 2.302
Inclusion: Full text, Indonesian
or English, Appropriate with
topic
Appropriate with topic Exclusion: No full text
n= 364 Drop out: 13. 678
Inclusion: Journal with
index of Sinta, Scimago-
Total articles with Inclusion Jr, Quantitative research
n = 10 Exclusion: Not index,
Qualitative research
Drop out: 355
2. Data Synthesis
No Title Author Method Result
1. Hubungan Dimensi Mutu Megawati Descriptive There is a relation
Pelayanan Farmasi Hariyanto, analytic with between dimention
Rawat Jalan dengan Tatong crossectional of quality pharmacy
Kepuasan Pasien di RS unit service with
Rachmi, Asih
Baptis Batu: Peran patient satisfaction
Tri (2016)
Kepesertaan Asuransi BPJS-K and un-
insured patient.
2. Pelayanan Prima Perawat Rohayani, Descriptive Service Excellent
Berdasarkan Persepsi Lilis analytic can improve patient
Pasien di Ruang Rawat Inayah, Iin crossectional satisfaction(have a
Inap Talaga Bodas relation).
Shoumi,
(Penyakit Dalam Pria
Kelas 3) Rumah Sakit Anisa
Tingkat II 03.05.01 Shofiyani
Dustira Cimahi 2019 Pragholapati,
Andria (2020)
3. Faktor yang Torry Research a. There is a
Mempengaruhi Waktu Koewo, method is a relation between
Tunggu Pelayanan Mulyatim cross sectional waiting times
Kesehatan kaitannya mix with time
Sujianto (2 with patient
dengan Kepuasan Pasien and motion
Rawat Jalan Klinik 016) study. satisfaction
Penyakit Dalam RSUD b. There is a
Dr Iskak Tulungagung relation between
speed of service
with patient
satisfaction.
4. Perilaku Caring Perawat Ilkafah Analytic Survey There is a relation
dengan Kepuasan Pasien Harniah with cross between nursing
di Ruang Rawat Inap (2017) sectional. caring with patient
Private Care Centre
satisfaction
RSUP Dr Wahidin
Sudirohusodo Makassar
5. Pengaruh Nanda, Ajenk Analytic with There is an
Responsiveness Perawat Saprilla cross sectional influence between
Dalam Praktik (2018) responsiveness with
Komunikasi Terapeutik
patient satisfaction
Terhadap Kepuasan
Pasien di Instalasi Rawat (p=0,0032)
Inap RSU Haji Surabaya (α=0,05).
6. Hubungan Antara Lufianti, Corelational There is a relations
Keandalan dan Cepat Anita with cross between ability and
Tanggap Perawat Widayanti, sectional action (quick
Terhadap Kepuasan
Christina Nur response) patient
Pasien di Ruang Teratai
RSUD Sunan Kalijaga Miyarti satisfaction (p=
Demak (2020) 0,001) (0,029).
7. Perceived service Mohamed, Quantitative There are relation
quality`s effect on patient Bahari with cross between quality of
satisfaction and Azizan, Noor sectional service with patient
behavioural compliance
Azlinna satisfaction(p=
(2015) 0,01), patient
satisfaction with
behavioural
compliance (p=
0,01), quality of
service with
behavioural
compliance (p=
0,01)
8. Patient Satisfaction in the Besciu, Celia Quantitative There is a relation
Hospital`s Emergency Dana (2015) with cross between doctor`s
Units in Bucharets sectional attention with
patient satisfaction.
9. Associations Between Xie, Quantitative There are relation
Waiting Times, Service Zhenzhen with Time between waiting
Times, and Patient Or, Calvin Study and times service,
Satisfaction in an Questionnaire
(2017) service care (include
Endocrinology Study
Outpatient Department: time needs) and
A Time Study and visiting time in
Questionnaire Survey hospital with patient
satisfaction.
10. Pelayanan Keperawatan Suroso Quasi There is an
Prima Berbasis Budaya Haryati, Rr experiment with influence between
Berpengaruh Terhadap Tutik Sri research design the aplication
Tingkat Kepuasan Pasien pre and post
Mustikasari culture based
di Rumah Sakit with control
Novieastari, group design service excellent
Enie (2015) with patient
satisfaction
(p<0,005).
