#TimeToDoBig

End-to-end solutions for all your business needs.

Connectivity Security Collaboration Cloud and SaaS Marketing IoT Solutions

Solutions Solutions
Our Promise

DEVELOP DELIVER DELIGHT

Develop deep Deliver pioneering Delight our customers with
understanding of the unique products & services of great experiences at every
needs of our customers outstanding quality touch point
& value

2
Our Reach
1,500+ Strong Enterprise Team

1,25,000+ km 50,000+
Optical Fiber Business Customers

160,000+ p/m 1,200+

Field Visits Partners

60,000+ 1,500+
Connected Buildings Channel Team

3 60+ Cities Present

TTL Customer Mix

Customer
₹ ₹
Rev / GTM
Segments Market Relationships Relationship
in Lacs
Carrier

4,200 Cr [5%] 45/45 1,500 Direct

Carrier
Market Segments

Large
Ent

3,000 Cr [4%] 1,500/2400 43 TCL Direct

Large Enterprises
Market
Mid

10,100 Cr [10%] 38,000 / ~1 Mn 4 Channel

Mid
Market
SME

Small & Medium Enterprises

Lower end of SME largely served by BB and WLS

4
Our Service

Contact Centre SOC Relationship Management

• 24/7/365 access to our helpline • Monitor over-all service quality • Maintain & manage regular contact
• Single contact centre number • Qualitative check on new links with customers
• Web chat for instant connect • Proactive action on service • Single point of contact for resolution
degradation & outages • Upgrade support & additional services

Installation and Repair Program Management Team iManage

• Faster delivery and repairs through the use • Manage delivery framework for complex • A self-care portal to help
of cutting-edge technology and “TABs” product & solutions manage your business service
• Premise visits for repairs & replacement • Feasibility checks for new services
• Continuously improve order to activation time
across businesses
5
Some Firsts to our credit

Wi-Fi on the Move

Collaboration IP Centrex

100 Mbps Broadband

SIP Trunk School Bus Tracking

SIP on 3G

MPLS WLS Hosted AMR/ M2M App

MaaS / Virtual Mobile

Fleet Tracking Number

Layer 2 Multicast for MSOs

GSM WALKY & 3G DONGLE

Ultra LOLA
6
Some Recognitions
VOICE & DATA Awards

Ultra LOLA – Photon - Consumer Survey SIP 3G Connecting Best Global Wholesale
New Product Development of Product Innovation Product Innovation through Offering Award
(3 times in a row ) - (4 Awards) Mobile Apps

Business Innovation Award Active Customer Engagement Excellence in content marketing Content Marketing Awards - Digital
Best Branded Content (Do Big Stories)

APAC Network
Operator Awards
Optical Transmission Vision (OTV) Digital Marketing Award
Marketing Communications Global Network Service Provider Best Service Coverage LI Digital Marketing Awards 2018
7
Some of our Customers

… and tens of thousands of small

and medium businesses
8
Product Portfolio

Connectivity Security Solutions Collaboration Cloud And SaaS Marketing Solutions IoT Solutions

• Centrex • DDoS • Conference • Co-location • Call Register Services • Asset Management

• Content Delivery • Mobile Device • Document • Insta Compute • Digital Survey • Fleet Management
Network Management Management System
• Managed Hosting • Hosted IVR • School Bus Tracking
• Internet Leased • vUTM • International
Line Bridging Services • Live Chat • Workforce Tracking
• L2 Multicast • SMS Solutions
• Leased Line • Toll Free Services
• MPLS VPN
• Hosted OBD
• PRI
• SIP TCS TCL TTL
- Significant strength in Connectivity services
• Smart Office
- Emerging leadership in Marketing Solutions

9
Data and Managed Services in Large Enterprise not addressed by TTL
 Product Portfolio

Connectivity
Reliable, carrier-grade connectivity with state-of-the-art technology.

Voice Solutions Content Delivery ILL Leased Line

Centrex | PRI I SIP Network Standard I Managed Standard I Premium I Platinum

L2 Multicast MPLS VPN

Standard I Managed Standard I Managed
10
VOICE SOLUTIONS – CENTREX, PRI, SIP Connectivity 1/3

About the Product

Voice solutions offer tested and reliable interfaces to carry voice and data
transmissions in a cost effective manner. It helps optimize your business
communication requirements with a scalable and resilient network that is
both secure and technology proven. Wide range of solutions varying from
traditional TDM technologies to IP, wireline to wireless and inbound to
outbound are all offered under the gamut of voice solutions.

Business Advantage
 Digital transmission of voice for better quality and higher speed
 Benefits of wireline with the convenience of wireless connectivity
 Enterprise friendly billing system for transparency and accuracy
 Ease and convenience of getting voice and data on a single reliable network
 Solutions designed keeping in mind the scalability requirements of businesses
 Freedom from technology obsolescence at no additional cost

11
VOICE SOLUTIONS – CENTREX, PRI, SIP Connectivity 2/3

Variant Comparison
Feature Centrex PRI SIP Trunk
Interface RJ 11 G.703 Ethernet
Minimum number of channels 30 30 20
Additional channels in multiples of 1 30 10
Default Direct Inward Dialling 100 100
Direct Inward Dialling (DID) facility a a a
Direct Outward Dialling (DOD) facility a a a
Same product pooling a a a
Cross product pooling (National pooling) a a
Closed user group facility a a a
Short Digit Dialling (SDD) (Local/STD) a
Ad-hoc upgrade : channels a
Video conferencing a
Tele marketing number (140) a a
Budget call feature (ILD) a a

12
VOICE SOLUTIONS – CENTREX, PRI, SIP Connectivity 3/3

Additional Features

Centrex PRI SIP Trunk

 Multiple office connectivity on private  Scalable with multiples of 30 channels  Scalable on a single link with 20 to 1500
numbering scheme with free calling  Supports video conferencing solutions simultaneous calls with no dependency on
advantage  Value added services available such as physical cards
 Multi-party conference and a host of other like extension wise billing and similar  Service delivered through Class 5 NGN
value added services like call hold, call line pilot number across offices switches
identification, call forwarding etc.  Terminates on a PRI card in PBX  Flexible DID range to meet requirements
 Dynamic locking and authentication code to devices
prevent unauthorized use

Why our Voice services?

 We offer innovative solutions like SIP Trunk (scalable on single link) and EVDO Walky (features of
calling and surfing)
 You get access to future ready, IP network based features to help improve productivity and mobility
 We give you cost efficiency with pay-per- use models

13
CONTENT DELIVERY NETWORK (CDN) Connectivity 1/2

About the Product

CDN is a solution that puts content close to the end consumers.
It provides the scalability needed to accelerate and deliver a
wide range of content. An interconnected system of computers
on the internet provides web content rapidly to numerous users
by duplicating or caching the content on multiple servers and
directing it to users based on proximity . Some of the services
offered include –

 Media distribution/ Media delivery

 Website acceleration/ Caching
 Large File/ Software Delivery

Business Advantage
 Deliver live content on any device, anywhere
 Control costs with low capital investment
 Avoid challenges of scaling, infrastructure and focus on
competencies central to business
 Go to market faster with easy deployment services

14
CONTENT DELIVERY NETWORK (CDN) Connectivity 2/2

Features
 Optimized for large file delivery such as videos and media-rich content
 Optimized network architecture for delivery of applications and broadcasts in real time
 Simultaneous multi-device broadcast – PCs, tablets, mobile devices & set-top boxes
 Automated content pull connector from the customer origin
 Optional security product suite to protect copyright content

Why our CDN services?

 Our service is riding on privately owned global IPv4/ IPv6 network
 We are available across the world, on the core of a Global Tier 1 network with points of
presence (POPs) in 200 countries
 With our service, you can deliver content in different formats – HTML, CSS, JavaScript,
Ajax, Images, Video and more

15
 Connectivity
INTERNET LEASED LINE (ILL) 1/3

Network Architecture

About the Product

High performance and dedicated Internet Leased Lines
(ILL) enable a complete connectivity solution. It provides
a reliable, cost effective and low latency internet service
that can fulfill all your connectivity requirements

Business Advantages
 Widespread last-mile network to reach offices across the country
 End-to-end service level agreements for latency, uptime and packet loss
 User friendly web interface to manage and monitor performance
16
INTERNET LEASED LINE (ILL) Connectivity 2/3

Features Standard ILL Managed ILL

Bandwidth

Dedicated bandwidth a a
Variant
Comparison
Symmetric bandwidth (Same upload & download speeds) a a
Multiple bandwidth options a a
SLAs
99.5% SLA a a
Latency commitment a a
Packet loss less than 1% a a
Unified threat management (UTM) a
Firewall, IPS, Web and application filtering a
Bandwidth management a
Multiple link management, VPN, Anti malware/ Anti spam a

17
INTERNET LEASED LINE (ILL) Connectivity 3/3

Features Standard ILL Managed ILL

Online portal access for reports
Link up time and traffic, Policy management a
Anti-virus/ anti-spam/ IPS, Device health a
Trouble ticket and SLA compliance a
Multiple last mile options a a
Ring protection (for fibre last mile only) a a
IPv6 enabled a a
Online payment option a a
Proactive monitoring a
Configuration management a

Why our ILL services?

 We have amongst the largest internet connectivity in India, leading to minimal congestion
and better configuration for enhanced performance
 We can deliver a robust IP backbone assurance

18
LEASED LINE Connectivity 1/2

About the Product

A Leased Line solution connects one business premise to
another directly with a private and secure connection. It
provides a balanced, two-way channel connectivity between
business locations, regional centers and data hubs to
transfer, transact and process information

Business Advantage
 Reliable connectivity at all times with permanently
assigned carrier grade connectivity
 Triple path redundancy ensuring zero downtime
 Suitable for all kinds of data including voice, video,
email, chat, FTP amongst others
 Payment frequency options like monthly/quarterly/ half-
yearly/ annual, for convenience
 High level of security enabling secure transmission of
information between business premises

19
 LEASED LINE Connectivity 2/2

Feature Ultra Loda Standard LL Premium LL Platinum LL

Bandwidth

Dedicated (1:1 contention) a a a a

Symmetric (same upload and
download speeds) a a a a
Variant
Comparison Multiple scalable bandwidth options a a a a
Speed 1 Gig to *1 Gig 2 Mbps to 622 Mbps 2 Mbps to 10 Gbps 2 Mbps to 10 Gbps
Uptime 99.50% 98 % 99.50% 99.90%
Mean Time To Resolve (MTTR) 4 hours 8 hours 4 hours 4 hours
Protection Ring Linear Ring Min 3 path
Planned maintenance notice 3 days 1 day 3 days 3 days
Emergency maintenance 1-hour 1 hour 1 hour 1 hour
Converged application
Real-time Business critical and
environment– Data,
Application usage suitability interactive Data applications real-time interactive
Voice & AV
application applications
conferencing
Multiple last mile options (Wireline and
Wireless)
Only wireline Only wireline a a
Restoration a a a a
Why our Leased Line services?
 We have a ready network for 100G+ capacity
20  Our triple path protection network helps us help you give secure and reliable service at all times
L2 MULTI CAST Connectivity 1/2

About the Product

L2 Multicast solution is the first of its kind video connect solution in
India. Video content transmission is done through a network link that
establishes a tree, connecting your source with multiple receivers. The
solution copies data from the source and simultaneously broadcasts it
through single stream data transmission for multiple end points,
resulting in broadcasting efficiency and bandwidth gains.

Business Advantage
 Secure, accurate data transmission through our extensive network across
geographies
 Optimized bandwidth usage through multicast technology, thereby
controlling costs
 Localized video content addition at any of the drops and further
distribution
 Digital simulcast of live TV with multicasting to thousands of subscribers
simultaneously
21
L2 MULTI CAST Connectivity 2/2

Features Premium L2MC

Bandwidth
Dedicated (1:1 contention) a
Simplex communication (1 way) a
Variant Multiple, scalable bandwidth options a
Comparison Drop and forward a
Protection Ring
SLA
Service availability 99.5%
Mean Time To Resolve (MTTR) 8 hours
Last mile options Wireline
Online portal access for detailed reports a
Link uptime a
Trouble tickets and SLA compliance a
Why our L2MC services?
 We offer India’s first video connect solution to simulcast content to thousands of subscribers
 We provision the addition of localized content for specific geographies and distribute it further
 Our user-friendly web based interface enables instant access to online reports
22
MPLS VPN Connectivity 1/3

About the Product

MPLS (Multi Protocol Label Switching) based Virtual Private
Network (VPN) delivers PAN India connectivity across 100+
points of strategic presence. Optimize your business with a fully
meshed network to ensure fail-safe connectivity. Mobile and
managed solutions enable authorized personnel to connect to
business networks from anywhere including remote locations.

Business Advantage
 Optimize workflow with seamless integration with office VPN
 Enhance security with restricted access to business partners/ customers
 End to end Service Level Agreement
 Real time performance reporting and proactive monitoring
 Enhanced security through VPN-only solution with protected internet access
 Secure internet access on the move with mobile VPN solution on GSM &
CDMA

23
MPLS VPN Connectivity 2/3

Variant Comparison
Features Standard MPLS VPN Managed MPLS VPN
Service Features

Layer 2 VPLS a
Layer 3 a a
Multicast support a a
128-bit data encryption a a
Bundled CPE/ Router a
4 classes of service a a
Bandwidth

Dedicated – 1:1 contention a a

Symmetric (same upload/ download speeds) a a
Multiple, scalable bandwidth options a a
IPv6 enabled a a
Multiple last mile options (Wireline and Wireless) a a
24
MPLS VPN Connectivity 3/3

Features Standard MPLS VPN Managed MPLS VPN

Online portal for access to detailed reports a
Link uptime and traffic reports a a
Asset/ Change management reports a
Trouble tickets and SLA compliance a
Device health reports a
Unified Threat Management a
Firewall, IPS, Web & Application filtering a
Multiple link/ Bandwidth management a
Anti-spam/ Anti-virus a
Multicast
(one-way traffic flow from hub to spoke at the same time) a a

25
MPLS VPN Connectivity 3/4

SECURE CONNECT
Added feature to the MPLS product proposition. This offers a private and
dedicated connectivity to leading Cloud Service Providers

Business Advantage
 Private and dedicated connection with leading Cloud Service Providers (CSPs)
such as Amazon Web Services and Microsoft Azure
 High performance with low latency and consistent bandwidth
 Supports key business computing needs, including storage, big data, streaming
media, test and development and interactive applications
 Easily scalable
 High availability. 99.5% uptime SLA
 A Managed solution that includes ordering, support, escalations, reporting and
ticketing

Why our MPLS VPN services?

 Proactive, round the clock central NOC network monitoring helps you stay updated at all times
 Solutions across both CDMA and GSM with multiple last mile options
 Only player in India to offer SLA backed wireless VPN
 You get access to our reach of ~100 MPLS POP, 600+ NLD POP, 60,000+ BTS
26
SmartOffice Connectivity 1/2

About the Product

SmartOffice is an innovative single box solution
that gives access to Voice, Data, Storage and
Apps. Now, a business no longer needs to invest
in multiple devices or approach multiple service
providers. This affordable ICT solution makes it a
perfect decision for those looking to make a smart
choice.

Business Advantage
 Simplicity - No more dealing with multiple telco providers
 SLA backed SIP Trunk & ILL for advanced Voice and Data
Connectivity
 Cost Savings - No need to incur any CAPEX and related AMC
charges
 Future proof - No need to worry about technology obsolescence
 Single point of contact for service and troubleshooting

27
SmartOffice Connectivity 2/2

Features
 Advanced Call Management features
 IP enabled box that also support analog phones IP phones, Smartphone
apps or laptop soft client
 96 total user extensions (64 IP +32 FXS ports)
 Inbuilt Wi-Fi, Firewall, router and DHCP server.
 8 Port LAN switch, USB ports for dongle connectivity
 Plug and play box with Web based GUI for change configurations.
 Cloud based Document Management System with 500 GB of storage

Why our SmartOffice?

 Single Box for SIP and ILL connectivity. This unique product is offered only by us
 Improved staff productivity: option to restrict internet access for social or shopping
sites, recording of voice calls to monitor usage and call quality
 Quality of Service: SLA driven voice and data services
 Managed Solution with zero Capex: all in one box at no cost to the customer. No
spends on hardware AMC or managed services charges
 Access to ongoing innovation on new Applications

28
 Product Portfolio

Security Solutions
Robust digital security solutions against multiple security threats.

Managed Security Mobile Device Management

DDOS I vUTM Standard I Remote Care

29
MANAGED SECURITY Security Solutions 1/3

About the Product

Managed security solution is a one-stop solution for businesses to
protect themselves from targeted attacks. The following products
are currently offered –
 Distributed Denial of Service (DDoS) – The DDoS detection
and mitigation service quarantines bad traffic while letting actual
traffic through
 Virtual Unified Threat Management (vUTM) – Deployed and
managed on the cloud, the vUTM solution integrates critical
security functions including firewall, intrusion detection &
prevention, anti-virus, anti-spam and web content

Business Advantage
 Lower operational expense due to low maintenance & redundancy cost
 No requirement of on-premise security hardware with the hosted solution
 Reduced security administration overheads with optimized IT infrastructure and
resources

30
MANAGED SECURITY Security Solutions 2/3

DDoS vUTM

NETWORK ARCHITECTURE DIAGRAMS

31
MANAGED SECURITY Security Solutions 3/3

Features Why our Managed Security services?

 State-of-the-art Arbor Peakflow DDoS technology for analysis  We ensure proactive, round the clock
and detection monitoring and management of this service
 Logically separate Virtualized Domains (VDOMs) for each
customer in the hosted solution  With us, you get aggressive performance
 Log management and analysis using industry-leading based Service Level Agreement
technology
 Web based interface to help access reports online, at any  With our proactive analysis and reporting, you
point are on top of threat management at all times
 Secure remote connectivity through IPSec-based client and
site-to-site Virtual Private Networks

32
MOBILE DEVICE MANAGEMENT Security Solutions 1/2

About the Product

Mobile Device Management (MDM) solution provides total mobility

with a powerful combination of devices, application management,
secure communication, collaboration, automated issue resolution and
remote device control. The following variants are currently offered
under this product –
 Standard MDM
 MDM with Remote care

Business Advantage

 Secure access to organizational content and email over mobile

devices
 Manage tablets and smart phone devices across multiple OS
 Get visibility of telecom spends to control expenditure
 Get better control with device lock-down and device take over
features
 Easy recovery from theft/ lost device scenarios

33
MOBILE DEVICE MANAGEMENT Security Solutions 2/2

Features Why our Mobile Device Management

Standard MDM Remote MDM services?

 Central management  All features of standard MDM apply  Our solution supports both Android, iOS and
console Windows 8.1 based devices
 Ability to remotely control mobile
 Set-up and enrolment devices for trouble shooting  We provide cloud based solutions offering a
multi-tenant, highly scalable and redundant
 Asset management  Ability to perform remote architecture
diagnostics and support across the
 Security & compliance mobile device eco-system.

 Policies management

 Automation

34  Self service
 Product Portfolio

Collaboration
Comprehensive collaboration solutions to expand your
business reach.

Conference Document Management System International Bridging Services

Audio I Web I Video

35
CONFERENCE Collaboration 1/2

About the Product

New age conferencing solutions enable seamless
connectivity and collaboration with business
associates across geographies. The audio, web and
video features of the solution ensures a seamless
virtual experience thus controlling costs of travel.

Business Advantage
 Conferencing requests on the fly, with no pre-scheduling
requirement for any meeting
 Cost savings
 Effective customer engagement with real-time text chats,
polls, survey features, visual elements and live videos
 Efficient meeting moderation with comprehensive admin
controls

36
CONFERENCE Collaboration 2/2

Product Architecture
Features
 Comprehensive mobile desktop application
 Capability to host up to 300 participants in a single
conference
 Feature-rich console
 Compatible across different platforms such as Android,
Blackberry and iOS
 Dial-in access to local PAN India number through single
number service
 Instant feedback from participants through simple, user-
friendly web interface

Why our Conferencing services?

 With our service you do not need any capital
investment
 Our service is compatible across device types and
operating systems
 With us, you get carrier grade service with 24x7 access,
service and support

37
DOCUMENT MANAGEMENT SYSTEM Collaboration 1/2

About the Product Features

 100 GB storage space per user
Document Management from Tata Tele Business  Robust file support
Services with technology powered by TCS iON  Version management and retrieval
empowers organisations streamline the creation and  Workflow with automated notifications
management of secure organisational knowledge  Email reply capture capabilities
repositories while enabling inter team and inter  User groups with role based access
organisational collaboration  Lite view for quick actions

Business Advantage Why our Document Management

System?
 Secure and de-risk knowledge repositories from
data loss  Technology from TCS, a global market leader
 Improve employee productivity with easy in digital technologies
document search and retrieve  Robust disaster recovery and near real time
 Enhance accountability and transparency with data back up
detailed audit trails  Pooled storage to help optimize organization
 Streamline asset development, reviews and storage
approvals.  Highly secure solutions hosted in ISO 27001
certified data centers

38
INTERNATIONAL BRIDGING SERVICE (IBS) Collaboration 1/2

About the Product

International Bridging Service (IBS), provides bridging
facility to organizations for connection to any
international location or conference bridges. It gives
organizations the flexibility of getting its employees
connected to international destinations without having
ISD facility on phones. It provides a centralized bridge
facility for all your conferencing needs in a cost
effective and flexible manner.

Business Advantage
 Reduce cost by eliminating need of ISD facility on
individual connections
 Reduce individual dependencies with direct billing facility
 Control misuse of company assets

39
INTERNATIONAL BRIDGING SERVICE (IBS) Collaboration 2/2

Network Architecture
Features
 Three levels of authentication in IVR – White
List/ Account ID/ PIN safeguard misuse
 Features built around convenience allow you to
take calls from any location, anytime
 Carrier grade services with 24x7 support
ensures negligible downtime

Why our IBS services?

 We understand customer requirements and build
our solutions around them
 Our service gives you convenience of making calls
from any location using toll service
 Real time alerts and analytics are available
 You get carrier grade service at no additional cost

40
 Product Portfolio

Cloud and SaaS

Managed, scalable IT solutions to accelerate your
business growth to the next level.

IDC Solutions
Co-location I InstaCompute |
Managed Hosting

41
IDC SOLUTIONS – Co-location, Insta Compute, Managed Hosting Cloud and SaaS 1/2

About the Product

IDC Solutions provide the flexibility needed to meet growing
business demands without increasing Total Cost of Ownership
(TCO). All facilities feature clean and precisely regulated power
along with physical security for servers, storage and network
equipment. The systems are fully integrated with high speed global
IP network enabling high traffic capacity and fast, dependable &
global reach. Currently, our services are provided in three variants
Colocation
Managed Hosting
InstaCompute

Business Advantage
 Improved customer satisfaction with better performance & reduced
latency
 Cost savings through shared infrastructure investments
 Time saving through implementation of turn-key solutions coupled
with daily, pro-active system management
42
IDC SOLUTIONS – Co-location, Insta Compute, Managed Hosting Cloud and SaaS 2/2

Features Colocation Managed Hosting InstaCompute

Rack a a
Power a a
Space a a
Variant Virtualized
Connectivity a a
Comparison
Server hardware a a
Storage a a
Back-up a a
Operating system management a
Database management a
Self-service portal a

Why our IDC services?

 Our service is riding on privately owned global IPv4/ IPv6 network
 We are available across the world, on the core of a Global Tier 1 network with
points of presence in 200 countries
 With our service, you can deliver content in different formats – HTML, CSS,
43 JavaScript, Ajax, Images, video and more
 Product Portfolio

Marketing Solutions
Readily available infrastructure to maximize customer
reach and enhance customer satisfaction.

Call Register Services Digital Survey Hosted IVR Live Chat

Short Messaging Service Toll Free Services Hosted OBD

Bulk SMS I Interactive SMS

44
 Marketing
CALL REGISTER SERVICES (CRS) Solutions 1/2

About the Product

CRS solution helps you get instant feedback on your

toll-free number by capturing caller information and
accessing it on a real time basis through a user-friendly
web interface. This helps your customers stay well
informed while you gather real-time insights on your
business performance.
Service Architecture
Business Advantage
 No cost of associated infrastructure as it is a
completely hosted model
 Robust, scalable solution with limited annual
maintenance cost
 Used for a variety of business requirements like
brand surveys, lead-generation, tele-voting, polls
and customer feedback.

45
 Marketing
CALL REGISTER SERVICES (CRS) Solutions 2/2

Features Why our CRS services?

 Integrate with SMS gateway and customer  Proven technology with successful
databases as per campaign requirement deployments and happy customers across
India
 Pay-per-use option with easy to use web platform
 Continuous technology update ensuring no
 Real-time capture of caller information and fear of technology obsolescence.
reporting to business

46
 Marketing
DIGITAL SURVEY Solutions 1/2

About the Product Features

 Robust question formats to various survey
Digital Survey from Tata Tele Business Services with
scenarios
technology powered by TCS iON, is an easy to use,
 Multi lingual support
scalable and comprehensive application that helps
 Online (links), e-mail or SMS based surveys
businesses conducts multi-channel and multi-lingual
 Qualitative surveys (e.g. customer feedback)
surveys, empowering them to make data driven
and quantitative surveys (e.g. customer
decisions based on insights generated from survey
satisfaction index)
responses.
 Configurable layouts, display and
Business Advantage communications (e.g. thank you mailer)

 Run online, SMS or e-mails based surveys Why our Digital Survey?
 Reduced time and effort in creating surveys with
templates and question banks  Cost effective, with unlimited surveys &
 Improve response rates with automated responses
reminders  Highly secured application with resilient
 Visualize responses to generate insights. performance
 Export data and reports with 1 click  Technology from TCS, a global market
leader in digital technologies

47
 Marketing
HOSTED INTERACTIVE VOICE RESPONSE (HIVR) Solutions 1/2

Service Architecture

About the Product

HIVR solution provides a hosted platform that
significantly reduces turnaround time required to set up
the customer experience business process since the
necessary infrastructure is available and ready to use.

Business Advantage
 Low total cost of ownership
 Significant savings due to no investment in IT
management with the use of centralized hosting and
transfer of calls over internet
 Real-time monitoring and analysis of call traffic
48
 Marketing
HOSTED INTERACTIVE VOICE RESPONSE (HIVR) Solutions 2/2

Features Why our HIVR services?

 Integrate calls with external Text to Speech  We offer ready to use IT Infrastructure for hosting
(TTS) or Automatic Speech Recognition engines and handling calls for faster deployment
such as Nuance
 Our solution requires low investment to set up and
 Easy integration with existing back-end systems maintain the solution
of companies including CRM, database
applications and web-based APIs  We give you easy integration with existing systems
and processes
 Hosted self help process that integrates with
your email and query systems  Our solution is customizable as per your business
requirements

49
 Marketing
LIVE CHAT Solutions 1/2

About the Product Features

 Multi lingual chat support
Live Chat from Tata Tele Business Services with  Multi agent chat and agent collaboration
technology powered by TCS iON enables organizations  In-chat file sharing
connect with their web visitors in real-time for lead  Department wise agent configuration
generation and customer support.  Auto routing of chat to department specific
agent
 Chat logs with time stamp
 Email support for offline agents
 Configurable chat box design
Business Advantage
Why our LIVE CHAT ?
 Convert web traffic into leads  Technology from TCS, a global market leader
 Reduce bounce rates in digital technologies
 Resolve issues faster and  Highly secured application, with robust
 Improve customer service & loyalty business continuity
 Engage with customers in a cost-effective way  Cost effective application, with unlimited chat
 Better Agent Productivity sessions
 Stand alone solution to enable Live Chat
without investment in complex CRM solutions

50 TATA TELE BUSINESS SERVICES

 Marketing
SHORT MESSAGING SERVICE (SMS) SOLUTIONS Solutions 1/2

About the Product

SMS Solutions take care of all bulk messaging needs of
an enterprise. The service delivers a host of unique
features like enhanced data security and customization
to handle unique business requirements with round the
clock support.

Business Advantage

 One-stop-shop for both applications/ API integration and

simple connectivity needs
 Customization as per customer business requirements
 Control on costs with flexible pricing model and volume
based discounting options
 High levels of security
 Faster delivery of messages

51 TATA TELE BUSINESS SERVICES

 Marketing
SHORT MESSAGING SERVICE (SMS) SOLUTIONS Solutions 2/2

 One way communication

Bulk SMS  Store & forward capabilities
 Customization & API Integration enabled
Features
 Two way communication
Interactive SMS  Session based cross operator

Why our SMS services?

 Trustworthy and transparent billing
 Charging basis delivery to handset only
 Flexible pricing model based on volumes
 Database and sender ID security

52
 Marketing
TOLL FREE SERVICES Solutions 1/2

Service Architecture
About the Product
A Toll service is a number or a set of numbers, which
callers may reach by dialing in, either for free or at a
nominal cost. Currently our services are offered in two
variants -
 Call-Free
 Call-Local

Business Advantage
 Instant access to customers from across locations
 Flexible subscription options from any post paid wireless
or wireline service
 Real-time call routing options through user-friendly
interactive web interface

53
 Marketing
TOLL FREE SERVICES Solutions 2/2

 Free for the customer

Call Free  Full cost to company
 1800 number series
Features
 Local call cost to customer
Call Local  Per minute as per agreement cost to company
 1860 number series

Geography-based/ Point Time-based routing Proportional call distribution Condition-based routing PIN-based routing
of call routing
 Gives real time  Manages time and  Balances call load at  Caller never hears a  Gives customized
customized call day distribution various locations busy signal treatment to each
treatment accurately  Optimizes call centre  No calls are missed caller
 Does immediate  Optimizes call centre and manpower costs  Customer serviced  Screens all incoming
cascading of objectives and manpower costs all 365 days calls
 Optimizes call centre
and manpower costs

Why our Toll services ?

 We have pan-India coverage
 We provide 24x7 monitoring by our Network Operating centre
 Our state-of-the-art digital network allows quick and easy rerouting during emergencies

54
 Marketing
HOSTED OUTBOUND DIALER (HOBD) Solutions 1/2

About the Product

HOBD is an automated outbound dialing solution on a hosted platform that significantly reduces the turnaround time required to
set up a customer experience business process, as the required infrastructure is available and ready to use.

The solution comprises of an application installed on a hosted platform located outside customer premises while allowing
businesses to access the application through an user-friendly web interface.

Business Advantage

No capital investment Telco grade High reliability Cloud solution Scalability on Professional services
service demand

 Zero or minimal  Carrier grade  HOBD platform co-  No delivery of  SIP on HOBD  API integration
upfront investment hosting located with existing physical circuits allows  DTMF integration
 Comprehensive  Protection against PSTN switches have required at customer to  Flexibility in design
OPEX model technology highest uptimes with customer address
obsolescence geographical location changing
redundancy business needs
quickly

55
 Marketing
HOSTED OUTBOUND DIALER (HOBD) Solutions 2/2

Features Why our HOBD services?

 Available as Web based and API service  We offer ready to use hosted Infrastructure
for faster deployment
 Campaign lifecycle management tool
 Our solution requires low investment to set
 Online Call Flow designer to create and up and maintain the solution
manage customized call flows
 We give you easy integration with existing
 DTMF input integration systems and processes

 DND Management  Carrier grade services

56
 Product Portfolio

IoT Solutions
Agile, real-time solutions to facilitate informed decision making.

Asset Management Fleet Management School Bus Tracking WorkforceTracking

57
ASSET MANAGEMENT IoT Solutions 1/2

About the Product

Asset Management helps you get real time location
information of your valuable business assets, on and off-site
consignments. It is ideal for consigner, consignee and third
party logistics service providers who want to benefit from
real-time update of their cargo in transit.

Business Advantage
 Quick and seamless deployment to get you started at
the earliest
 Real-time tracking of assets to minimize losses and
offer good customer service
 Access to information through a secured and user-
friendly web/ mobile interface

58
ASSET MANAGEMENT IoT Solutions 2/2

Features Why our Asset Management services?

 Sleek plug-n-play device that can be placed in  We have proven technology with successful
the container/ vehicle deployments and happy customers across
India
 Battery that lasts for up to 4-12 days
 With us, you get a comprehensive suite
 Geo-fencing of assets including connectivity, device and platform

 Route replay and distance report for better  We provide you with an opportunity to choose
management a network operator of your preference

 Alerts and analytics through a secured portal

59
FLEET MANAGEMENT IoT Solutions 1/2

About the Product

Fleet Management helps you track vehicles on duty,
monitor driver performance and route monitoring in real-
time, through a secured and user-friendly web/mobile
interface. It assists fleet operators manage their fleet
operations effectively and efficiently.

Business Advantage
 End-to-end service including device, application
and connectivity, ensures greater accountability
and lower cost of ownership

 Access to scalable and future-proof services

means you need not invest up front

 SMS and email alerts enables effective

monitoring and management

60
FLEET MANAGEMENT IoT Solutions 2/2

Features Other Use Cases

 Real-time tracking of vehicles including speed

monitoring and distance travelled on web/ mobile
interface
 Real-time alerts such as route deviation alerts and
analytics through a secured portal and map view
 Fuel consumption monitoring, reports on insurance,
PUC and service alerts
 Flexibility to create multiple sub users with multiple
viewing rights
 Operator agnostic

Why our Fleet Management services?

 Varied reports, analysis and alerts
 Flexibility to create multiple sub users with multiple
viewing rights
 API access for customers to integrate with their
internal systems
61
SCHOOL BUS TRACKING IoT Solutions 1/2

Product Architecture About the Product

School Bus Tracking is a location based service that helps track the
location of school children while in transit, anytime, anywhere, thereby
ensuring their safety. Parents are also notified about their children’s
whereabouts while in transit. Security features like access card, live
image capture can also be integrated to ensure added safety.
Businesses can use this service for employee transportation as well.

62
SCHOOL BUS TRACKING IoT Solutions 2/2

Business Advantage Features

 End-to-end service including device, application and  Real time tracking: Track your bus real time on web
connectivity, means greater accountability and lower cost  Route replay: Replay the route that a bus has taken
of ownership  Geo-fence: Get an alert as soon as the bus leaves a certain area
 Access to scalable and future-proof services means you  Geo-tagging*: Each bus stop is marked on map to know bus
need not invest up front position relative to school stops
 Quick and seamless deployment helps you get started at  Parent app: Parents can track bus location on the app in addition to
the earliest alerts via sms and email
 Real-time tracking and alerts help you monitor safety  Speed estimates: Get average and real time speed
during transit  Over speeding alerts: Set a threshold limit and get SMS alert on
over speeding. Also, get a history of all such alerts

Why our School Bus Tracking services?

 With us, you get a comprehensive suite including connectivity, device and platform
 We provide you with an opportunity to choose a network operator of your preference
63
WORKFORCE TRACKING IoT Solutions 1/2

About the Product

Workforce tracking solution is a service that helps you
track whereabouts of your field force, anytime and
anywhere. It has the in-built intelligence to not only
track but manage routes and distribute workloads.

Business Advantage

 Real-time tracking of workforce helps increase accountability

and productivity
 Secured and user-friendly web/ mobile interface helps access
information easily
 Movement history of workforce helps assess what works better
 Route tracking and route replay features help manage
workforce better

64
WORKFORCE TRACKING IoT Solutions 2/2

Features Why our Workforce Tracking services?

 Alerts and analytics through a secured portal  We have proven technology with successful
deployments and happy customers across
 GPS based tracking India

 Variable tracking frequency basis customer need  Easy to use Smartphone app based solution

 Leave management and Emergency SOS options  With us, you get service choice on GSM
available network

 Route tracking, route replay, creating zones using  No need to change your SIM connection
way points and work assignments on-the-fly

65
 #TimeToDoBig

Thank you