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 Agenda
• Installation

• Commissioning

• O&M

• Huawei Service structure

HUAWEI.COM
Huawei Confidential
 Installation

Page 3 HUAWEI TECHNOLOGIES CO., LTD.

 System Installation Video
Product Name of the video Link
SUN2000 8-20KTL SUN2000 (8KTL-20KTL) Inverter Installation Video https://youtu.be/Ur21popov3c
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 01 Appearance https://youtu.be/C7V8ibZZdxM
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 02 Determining the Position https://youtu.be/CGiCr4BzwXo
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 03 Installing the SUN2000 https://youtu.be/x473gAlxs7w
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 04 Installing the AC Power Cable https://youtu.be/641hH8dNeqY
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 05 Installing the DC Power Cable (Using Cold Forming Contacts) https://youtu.be/E2GXAdHHMEs
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 06 Installing the DC Power Cable (Using Stamping Forming Contacts) https://youtu.be/WrGBMOoQp4E
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 07 Connecting the Communications Cables (to the Terminal Block) https://youtu.be/8NfOs0H3m6k
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 08 Connecting the Communications Cables (to the RJ45 Network Port) https://youtu.be/caOs1vDAFcg
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 09 Verifying the Installation https://youtu.be/GRrWKYMNi1Q
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 10 Powering On the SUN2000 https://youtu.be/oH2ufrBge6w
SUN2000-60 KTL-M0 Huawei SUN2000-(50KTL, 60KTL)-M0 11 Commissioning 4G Communication (Optional) https://youtu.be/FWZq_55SBPc
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 01 Appearance https://youtu.be/3MgtYcyhmzY
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 02 Space Requirements https://youtu.be/-IcBaxLtKq8
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 03 Installing Equipment https://youtu.be/H5UxeDmAn3c
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 04 Connecting the AC Power Cable https://youtu.be/4xYxWgMvzbE
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 05 Connecting the DC Power Cable https://youtu.be/pfsZzD0CzN4
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 06 Connecting Cables to the Terminal Block https://youtu.be/KW9zqpRdGJw
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 07 Connecting Cables to the RJ45 Network Ports https://youtu.be/qu6oNNuBAjo
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 08 Connecting Cables to the FE Ports https://youtu.be/iAte7vMFHT0
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 09 Checking After Installation https://youtu.be/HWaLhmcVRwk
SUN2000-36/42KTL Huawei SUN2000-(36KTL, 42KTL) 10 Powering On the System https://youtu.be/djSifqfwNS4
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 01 Appearance https://youtu.be/9imV3rMhEf8
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 02 Determining the Installation Position https://youtu.be/T9Yw-7zhprA
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 03 Installing the SUN2000 https://youtu.be/2ctOeBBt6y8
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 04 Installing the AC Power Cable https://youtu.be/vPLK2h504Ug
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 05 Installing the DC Power Cable https://youtu.be/64PVE20hmJk
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 06 Connecting Cables to the Terminal Block https://youtu.be/IkRiIwdbVmE
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 07 Connecting Cables to the RJ45 Network Port https://youtu.be/HgaJ3WvYXp0
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 08 Verifying the Installation https://youtu.be/xHs_Jku3Hzc
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 09 Detecting the DC Input https://youtu.be/p2m-U91MDOc
SUN2000-60KTL-HV-D1-001 Huawei SUN2000-(55KTL, 60KTL) Series 10 Powering On the System https://youtu.be/ESi5_l5_2kM

Page 4 HUAWEI TECHNOLOGIES CO., LTD.

DC Terminal Description – 185KTL-H1 :
The 185KTL inverter provides 9 MPPTs with 18 inputs terminals which are controlled by three DC Switches:
1- The DC Switch 1 controls the MPPT1, MPPT2, MPPT3 ;
2- The DC Switch 2 controls the MPPT4, MPPT5, MPPT6 ;
3- The DC Switch 3 controls the MPPT7, MPPT8, MPPT9 ;
If the customer wants to connect less than 18 strings, he needs to install them under different switches in
balance, which means they should follow the MPPTs : 1, 4, 7 / 2, 5, 8 / 3, 6, 9.

MPPT 1&2&3 MPPT 4&5&6 MPPT 7&8&9

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

DC Terminal – SUN2000 105KTL-H1 / SUN2000185KTL-H1

Sun2000 185KTL-H1:

Sun2000 105KTL-H1:

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Tools used for connecting the DC connectors 185KTL-H1

In order to install the DC Cables for the 185KTL Inverters, the customer needs to use the below tools:

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Tools used for connecting the DC connectors 105KTL-H1

In order to install the DC Cables for the 105KTL Inverters, the customer needs to use the below tools:

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

DC Connectors – 185KTL-H1: MC4 EV02

 The PV connector type used for the 185KTL is MC4

EV02. In case of loss or damage, the customer must
purchase the same model of connectors.
 If the customer connects the Y-Branch to the inverters,
the connectors that are connected to the inverter side
should be MC4EV02.
 If the customer uses an incompatible PV connector on
the inverter, the inverter will get damaged and in this
case, it will not be replaced under warranty.
 Link to purchase the connectors MC4 EV02:

https://www.staubli-alternative-energies.com/pages/connectors/mc4evo2.php?menu=hom

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Installation of DC Connectors
The customer should follow the below instructions in order to connect the DC cables to the inverter:

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Installing AC Cables SUN2000 185KTL-H1
The customer must use the appropriate crimping module based on his cable type in order to connect the AC
power cables. The crimping modules should be sealed properly:

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Installing AC Cables SUN2000 185KTL-H1
The customer must respect the Torque of AC Cables and PE during the installation and check it during every
maintenance routine. If it looses its connection, this will burn the AC cables after a period of operation.

26 N*m

26 N*m
15 N*m

Multi-core cables Single-core cables

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
 Good Practice - SUN2000-185KTL-H1 DC Cables

In order to have a good installation of DC connectors and keep the 185 inverters IP66, the customer should not leave any
gap between DC connectors and should seal them very well:

Use the right

Ensure that the connector MC4
locking nuts of EV02 with the
all connectors inverter while
are tightened. using the Y-Branch

Huawei Confidential
Good Practice - SUN2000-185KTL-H1 Mounting

>=
200mm

>=
600mm

Huawei Confidential
Common Causes of ISO Faults

• Damaged AC cables, or installation mistake low distance between

the phases and grounding.
• Damaged PV panels or DC wires, such as mounting screw through
the back of a module or a conducting wire pinched against a
mounting rail
• Poor connection between PV panels caused by poor quality or aging
of cable junction
• Water ingress or damp condensation in junction box due to not
properly sealed junction box or DC isolator enclosure, which will
lower the insulation resistance and cause an Insulation fault.

Huawei Confidential
 Commissioning

Page 16 HUAWEI TECHNOLOGIES CO., LTD.

 Local Monitoring – SUN2000 APP

 Description
Method 1: Connection over a Bluetooth module, this Bluetooth module can buy from Huawei.
Method 2: Connection over a USB data cable, This function is only Android system support

Page 17 HUAWEI TECHNOLOGIES CO., LTD.

Power ON & Commissioning - SUN2000-185KTL-H1

Check before power-on. Turn on the AC and DC switches. Check the LED indicator status.

 Precautions

 Check before power-on: Confirm that the AC power distribution switch and the DC switch on the SUN2000 are turned off. Check that the DC terminals are
properly connected, the input DC cables are not reversely connected, sealing caps are installed on the DC input terminals that are not in use, AC OT
terminals are reliably fastened, the waterproof caps are installed on the USB port and RS485 port that are not in use, and the cabinet door is locked.

 Turn on the AC and DC power distribution switches: Turn on the AC switch, and then DC switches. The SUN2000 will be started normally. (When the AC
switch is turned on, the SUN2000 local monitoring is powered on. When the DC switch is turned on, the SUN2000 internal control circuit and monitoring
circuit are powered on. If you turn on the DC switch before the AC switch, the SUN2000 enters the protection mode first because it detects that the power
grid is not powered on, and it starts after detecting the AC power supply. The startup process will take one minute.)

 Check the LED indicator status: In normal cases, the PV indicator and grid connection indicator are on. If the communication cable is connected, the
communication indicator is on; otherwise, the communication indicator is off.

Huawei Confidential
 Local Monitoring – SUN2000 APP

Main Menu Second-Level Menu

Alarms Active Alarm
Alarm History
Running Info Current Power
Peak Power on Current Day
Energy Yield on Current Day
Accumulated Energy Yield
Comm. Param.
Inverter status
PV1/PV2/PV3/PV4/PV5/PV6/PV7/PV8
Output
Power Grid Voltage
Power Grid Current
Environment
Other
String status
Operation Pages Energy Yield Daily Energy Yield
Monthly Energy Yield
 Description Annual Energy Yield
 User permissions: The configurable parameters vary with the type of user (common user, advanced Historical energy yields
user, or special user). If you log in as a common user, no submenu is available under the Inverter
Command Settings, Inverter Update, and Log Management menus. Settings Please refer to SUN2000 APP User Manual
 Changing the password: The initial password for Common User, Advanced User, and Special User is
Maintenance Power on
00000a. Use the initial password upon initial login. To ensure account security, change the password
immediately after login for the first time. Power off
Page 19 Inverter Upgrade
HUAWEI TECHNOLOGIES CO., LTD. /
Device logs Log Download
MBUS Communication – Scan of the inverters’SN numbers
The Operation of SUN2000 APP
1. Search ‘SUN2000’ in Google Play, Click SUN2000, and install the app.
2. Open the function of Bluetooth of smartphone;
3. Click and open the application.

Connection Mode: Bluetooth Connection

Select User :Advanced user
Input Password: 00000a

Note: Don’t need to insert Bluetooth module.

 High
WebUI- Hardware prepare Smartlogger
conversion 2000
efficiency
Operating system requirement of PC
Note:
Operating system Windows Laptop can connect to smartlogger directly, but smartlogger should
not connect to other monitor system at the same time.
Internet Explorer 7.0/8.0/9.0
Browser
Firefox 17.0/18.0/19.0/20.0/21.0
Minimum
1024 x 768
resolution
Local area network (LAN)
Smartlogger Default parameters: Router
IP address: 192.168.0.10
Subnet mask: 255.255.255.0
PC
Gateway: 192.168.0.1

IP of Smartlogger and PC
should be in the same segment
…
e.g. Smartlogger : 192.168.0.10
PC : 192.168.0.11
SmartLogger SmartLogger 2000
Smartlogger WebUI 1000
WebUI –Login

User name: Common User

Advanced User
Special User
Password: Changeme

Configure
Connect Login via
IP Address for
Smartlogger browser
Smart logger and
to PC on PC
PC
WebUI – IP Address of Smartlogger 30000
WebUI – Upgrade Smartlogger and PLC
WebUI – Enable the Anti-CrossTalking
WebUI – Import the SN List of the inverters
WebUI –Inverter communication through PLC
WebUI –Changing Name and Adress of inverters
WebUI – Upgrade Inverters
Parameters Setting for Neteco

52.74.226.230

The purpose of Ethernet Parameter setting: The purpose of Neteco Parameter setting:

to ensure the smartlogger under the router work well with network. to ensure the smartlogger work well with Neteco server.

After setting of Ethernet and Neteco, should start Network Test to check the communication.
Log in to the Client
Enter http://IP address of the NetEco
1000S:8443 in the address box, and press
Enter.

Master IP address

https://127.0.0.1:8443

Administrator User name and Password

User name: admin

Password: Changeme123
 Managing Logs Using the Mobile App during the commissioning (if a problem
happens)

Access the log screen. Access the log Specify the path Download the log
Select Inverter Log.
Select Inverter Log. downloading screen. for saving the log. successfully.
Select the file to be The log saving path is
downloaded. displayed.

Description

Step 1: Log in to the mobile app and tap Device Logs on the main menu screen.

Step 2: Tap Phone Log and then delete or export mobile phone logs. Tap Inverter Log to access the inverter log downloading screen, select the file to be downloaded, and
tap Download File.

Step 3: Select the save path for the SUN2000 logs.

Step 4: After the log file is successfully downloaded, the save path on mobile phone is displayed.

Page 33 HUAWEI TECHNOLOGIES CO., LTD.

O&M recommandations

Huawei Confidential
 O&M – Monitoring of alarms

1. From NetEco 2. Generating Alarm notifications

Page 35 HUAWEI TECHNOLOGIES CO., LTD.

Obtaining Device Logs and the Inverter Inspection Report
1. Obtaining device logs

2. Check the execution status.

1. Obtain the device log.
 Thermal Camera

The thermal Camera checking: Twice during the

first year:
- The first time just after the
commissioning (during the first month)
- The second time in 6 months later.
- Then, the customer can do this operation
yearly during the preventive maintenance
routine.

Page 37 HUAWEI TECHNOLOGIES CO., LTD.

Electrical connexions

 Verify that cables are securely

connected;
 Verify that cables are intact, in
particular, the parts in contact with the
metallic surface are not scratched ;
 Check the Torque (ref. user manual)
during the preventive maintenance
routine;
 Verify that ground cables are securely
connected;

Page 38 HUAWEI TECHNOLOGIES CO., LTD.

Preventive Maintenance – System Status (SUN2000 185KTL-H1 inverters)

 Verify that the SUN2000 is not damaged ;

 Verify that the running sound of the
SUN2000 is normal ;
 During the running of the SUN2000, verify
that all SUN2000 parameters are correctly
configured ;
 Verify that the rubber fitting is well installed
and that the RS485 and USB ports are
locked by waterproof caps ;
 Make sure that the maintenance box screws
are tight very well ;
 Verify periodically that the heat sinks are
free from obstacles or dust;

Page 39 HUAWEI TECHNOLOGIES CO., LTD.

Preventive Maintenance – System Status (All other type of inverters)
 Maintenance - Viewing Alarms

Viewing active alarms Viewing historical alarms Sorting historical alarms Viewing alarm details

 Description
 Alarm menu: You can view active alarms and historical alarms, and list active alarms or historical alarms by time or by alarm severity.

 Alarm details: Each alarm ID maps to an alarm name so that maintenance engineers can quickly identify each alarm. The alarm ID is generally used by R&D
engineers for fault location.

Page 41 HUAWEI TECHNOLOGIES CO., LTD.

Huawei Smart PV Service

Huawei Confidential
Local Service Support with ITR Process

Local R&D in Europe

Level-3 Support
Strong Technical Expertise English Speaking

Issue To Resolution
5X8 Support
Level- 2 Support Local Team in Germany/France/UK
Incident handling & Investigation German/French/English/spanish Speaking

SPOC Call Center

Incident Opening &
English/Spanish/French/Italian/German German Speaking
handling 00 80 03 38 88 888 +492203/5746569
Eu_inverter_support@huawei.com
Customer
Request

Remote Technical Support:5*8h

Hardware Replacement Onsite:2 to 5 BD
Complete Customer Support Services in Europe

Technical Support Hardware Support Online Platform Support

ISO/IEC 27001:2005 Spare Local Spare Parts 1 Technical Tickets Tracking

Certified
(data security) ISO/IEC Warehouses in UK, with Online Follow-up
Center Parts
20000:2011 Germany and France
2 Online document release,
30 mins Call back for Central Spare Parts FAQ, bulletins.
30min Spare
Email & Phone calls. Warehouses in
Parts
Hungary, covers EU. 3 https://support.huawei.com
Hot line with
5×8 multilingual operators Inverter Buffer Stock
Buffer
offered for Large Solar
Stock
PV Plant projects
SPOC Single Point of Contact
multilingual operators
2BD- Onsite replacement
5BD Inverter delivery

Transportation and
Free replacement fees
reimbursed
Solar Inverter Romania GTAC Overview

7*24 hotline See the attachment: CCR always standby for Europe , Australia, North America

Multiple 5*24 group mailbox See the attachment : CSE standby for Europe , Australia, North America, MEA
Channels
7*24 iKnow : FAQ answered automatically by Robot : http://support-trial.huawei.com/enrobot/#

Live chat : working on it , would be on board in Q3

Multi Language Support

English French German Italian Spanish Romanian Chinese

Main
Technical Assistant Spare Parts Service
Functions Clould Maintenance
Center Center

Quality & Cyber Security Management

O&M – How to Open A Ticket (Hotline)

Before any intervention, the customer should contact the Hotline on:

Email: eu_inverter_support@huawei.com
Hotline: +80 03 38 88 888 (French speaker)

Sending an email with the below informations :

• Compagny Name
• Contact informations (Name, Phone number, E-mail Address)
• LOG Files of the faulty inverter (fichier .zip)
• Description of the problem

You will be
contacted in the 30
Corrective action min by Huawei team Inverter
or asking for (Hotline English replacement
more elements 24h/24 7j/7 – French
5x8)

Page 46 HUAWEI TECHNOLOGIES CO., LTD.

 Always Available for Highest
Yields
Higher Smart Safe
Yields O&M Reliable

Email : eu_inverter_support@huawei.com Website: SOLAR.HUAWEI.COM

Linkedin: Huawei FusionSolar Hotline:
Youtube: Huawei FusionSolar Europe :00 80 03 38 88 888
Facebook: Huawei FusionSolar
Twitter: Huawei Fusionsolar

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