Jandog, Lym Jun P.

Final Exam in IT – 304 - 2nd Semester

I. True or False
True 1. Satisfied employees have more OCBs fewer CWBs.
True 2. Physiological or emotional attachment to organizations is an Affective Commitment.
True 3. Psychological contract theory – a factor why is job insecurity a problem.
True 4. Policy manuals is an example of downward communication.
True 5. Voice mail is an example of interpersonal communication.
False 6. Eliminate dissatisfactions is a remedy to increasing job satisfaction.
True 7. Not hiring “absence prone” employees remedy to increasing attendance.
False 8. Reducing employee stress due to overload is an aspects of increasing attendance.
True 9. One aspects of reducing turnover compensation issues – is provide training.
False 10. Schools ends is one unavoidable reasons why employees leave.
False 11. Role stress and role ambiguity does not influence organizational commitment.
False 12. Personal distance zone under “use of space” = 18” – 4’.
False 13. Body language, use of space are under “noise”
True 14. Psychosocial stress is a relationship/marriage difficulties.
False 15. Acute stress – may leave you feeling drained, and ca lead to burnout.

ii. Multiple Choice: Write the letter only on the space provided.
__A__1. Is a type of stress that throws you off – balance momentarily.
a.Acute c. burn out
b. Chronic d. emotional stress
__C__2. Result of trauma (injury, infection, surgery
a. Acute c. physical
b. Chronic d. burn out
__C__3. In the importance of listening, the managers job is spent communication, how many %?
a. 9% c. 70%
b. 30% d. 45%
__D__4. In the amount of information, when we have too much information we tend to :
(interesting element of the message is kept)
a. Assimilate c. level
b. Sharpen d. none of the above
__C__5. What Teams manage themselves, assign jobs, plans, and schedule work, make work
Related decision, solve work related problems?
a. Parallel Teams c. Management Teams
b. Project Teams d. work teams
__C__6. People sometimes work less hard when working together on a task.
a. Social Facilitation c. social loafing
b. Social Inhibition d. social extravaganza
__B__7. How do people handle conflict? (giving in) means?
a. Avoiding style c. Forcing style
b. Accommodating style d. collaborating
__D__8. In handling conflict, (win – win) means?
a. Avoiding style c. Forcing style
 b. Accommodating style d. Collaborating style
__D__9. All below are consequences of work attitude except one?
a. Counterproductive work behavior(CWB)
b. Organizational Citizenship Behavior (OCB)
c. Punctuality
d. Turnover
__D__10. All below are chance for growth & challenge.
a. Job rotation c. Job enrichment
b. Job enlargement d. none of the above
__D__11. All enumerated are factors why employees are absent except one?
a. Paid Time off programs c. individual differences
b. Illness and personal problems d. unique events
__D__12. All are strategies in increasing attendance by having consequences for missing work except one?
a. rewards for attending c. clear policy and record keeping
b. discipline for not attending d. none of the above
__D__13. All are strategies Use of Benefits to attract and retain applicants except one?
a. Health care for domestic partners c. Day care benefits
b. Conduct realistic job previous d. meal benefits
__C__14. Factors affecting group performance characterize as the extent to which members are similar.
a. Group Cohesiveness c. group homogeneity
b. Stability of membership d. isolation
__C__15. Factors affecting group performance characterize as social facilitation provides the positive
effects of the presence of others, but for easy tasks or well learned tasks.
a. Individual dominance c. presence of others
b. Group role d. group status
__D__16. A type of motivation to lead characterize as experienced, enjoy being in charge and leading.
a. Affective identity motivation c. social normative motivation
b. Non calculative motivation d. all of the above
__C__17. All are Big 5 Leadership characteristics traits except one?
a. Openness to experience c. industrious
b. Agreeableness d. conscientiousness
__D__18. It mean trusting, cooperative, flexible.
a. Openness to experience c. neuroticism
b. Conscientiousness d. agreeableness
__B__19. It mean anxious, insecure, vulnerable to stress.
a. Openness to experience c. conscientiousness
b. Neuroticism d. agreeableness
__C__20. It mean organized, disciplined, careful
a. Openness to experience c. conscientiousness
b. Extraversion d. neuroticism
__B__21. A term define as compelling attractiveness or charm that can inspire devotion in others
a. Flaw c. Dominance
b. Charisma d. introspective
__B__22. A term define as a reflective looking inward.
a. Charisma c. self reflection
b. Introspective d. high self monitor
__A__23. A behavioral approach of leadership where close supervision is conducted.
a. Job centered c. authoritarian
b. Employee centered d. democratic
__B___24. A situational approach of leadership that classifies high and low LPC.
a. Hersey- Blanchard c. Path Goal model
b. Fiedler Contingency d. managerial grid model
__B__25.A managerial grid model that has high concern to both people & production.
a. Balance & compromise c. contribute & commit
b. Control & dominate d. yield & comply
__A__26. A managerial grid model that has high concern for people and low concern for production.
a. Evade & elude c. control & dominate
b. Yield & comply d. balance & compromise
__C__27. All are characteristics of unsuccessful leader except one?
a. Paranoid c. conscientiousness
b. Narcissist d. overcontrolling
__A__28. Analysis and Decision Making belongs to?
a. Specific skills theory c. path – goal theory
b. Leader – member exchange theory d. charismatic theory
__B__29. A cross cultural leadership characteristics that signifies vision
a. Humane c. team oriented
b. charismatic d. participative
__C__30. A cross cultural leadership characteristics that signifies collaborative?
a. Humane c. Team Oriented
b. charismatic d. Participative

III. Identification
Improve internal communication 1. It has a limited size and crucial in selection?
Leader 2. It is the extent to which group members like and trust each other.
Negative Conflict 3. A Type of conflict that lessens productivity.
Mediation 4. In resolving conflict, use of third party intervention that purposively to reach agreement is
known as?
Situational Leadership Model 5. What situation in Hersey-Blanchard situational leadership where follower
has low competence and low commitment.
Coercive 6. A classification of power that induces punishment.
Vision Classification 7. A classification of Vision that results on what future looks like.
Prolonged Stress 8. Emotional stress belongs to what types of stress?
Psychosocial Stress 9.relationship/ marriage difficulties belons to what types of stress?
Chronic Stress 10. It is a stress which is the result of the prolonged chronic stress of situations that leave
People feeling a lack of control in their lives.
Psycho-Spiritual Stress 11. A crisis of values, meaning, and purpose is what type of stress?
Organizational Deviance 12. It is defined as voluntary actions that violate significant organizational norms.
Gossip 13. Talking about other people, typically involving details which are not confirm as true.
Social Bullying 14. Is when someone repeatedly and on purpose says or does mean or hurt feel things to
another person.
Harassment 15. Conduct that is unwanted by the recipient, and which the perpetrator ought to know
Is offensive or annoying.
Domestic Violence 16. Is a complicated and multifaceted enigma that includes child, sibling, spousal,
Intimate partner, and elder abuse.
Storming 17. A group life cycle identified as group members work at easing tension.
Task Type 18. Typing, Relay race, bowling Team , car washing is an example of what Tasks Types?
Brainstorming 19. Generate ideas without being critical or judgmental in any way – ideas will be
Evaluated later.
Take-Home Messages 20. A Theory that results to social loafing and states when things are going well, a
group
Member realizes that his effort is not necessary and does not work as hard.
Role Ambiguity 21. It occurs when employees have insufficient information to perform their jobs
Adequately.
Empowerment 22. Giving employees skills, resources, authority, opportunity, motivation to govern
Themselves.
Team Group 23. Group consist of multiple members who perceive themselves as a _____?
Organizational Life 24. Is part of life in an organization.
Intranet 25. Is a computer network for sharing information collaboration, tools, operational
Systems etc. within an organization.
Performing 26. Factors affecting Group Performance -if the leader has an accurate solution to a
Problem in the group, then the group performs at high level.
Employee Development 27. Advancement is a reason why do employees ?
Job insecurity 28. It is a perception of a potential threat to continuity in his/ her current job.
Cognitive 29. The theory predicts variability in personality and cognitive abilities.
Identification 30. A type of commitment known as compliance or conformity as a result of rewards
And punishments.