INDUSTRIAL TRAINING REPORT

LEELA PALACE
BANGLORE

SUBMITTED TO: - SUBMITTED BY:

SACHIN
Roll. No. 16001305
 SUBMITTED BY : SACHIN

REG. ID. : 16001305

AP GOYAL SHIMLA UNIVERSITY.

 ACKNOWLEDGEMENT
I would like to thank my Principal Dr.Gaurav Bhattacharya for allowing me to make this
project during the course of my 3 year BHM.

I would also like to thank my faculty guide Mr. Anupam Vohra without his guidance my report
would have been very difficult to complete. With deep sense of satisfaction and gratitude to
Training Manager Mr. SOHAN CHABRA & all heads of departments along with staff members
of BANGLORE . I wish to place on LEELA PALACE, BANGLORE has been immense value
to me & it will be my endeavor to put into practice all that I have learnt to sharpen my skill and
develop my personality. The training has helped me to inculcate the right kind of skills,
knowledge & attitude to make a career as a successful hotelier
 INDEX
Serial No. Chapters Page No.

01. Introduction to the hotel

02. Operational Departments

 Front Office
 Housekeeping
 Food Production
 Food and Beverage Service
03.
.Conclusion
.Learning Experience
 INTRODUCTION TO THE LEELA PALACE
BANGLORE
Step into a world of opulence and grandeur at one of the finest 5 star hotels in Bengaluru. The
tastefully furnished elegant suites, the holistic spa and wellness centre, and some of the finest
gastronomic destinations in the city make for a stay that is as royal as it is luxurious. A
combination of the finest amenities and a palatial setting true to the Vijayanagara empire.... Read
more

Hotel Coordinates
The Leela Palace Bengaluru, #23, Kodihalli, Old Airport Road, Bengaluru 560 008 India
Google Map
T: +91 (80) 2521 1234, E: reservations@theleela.com

Nearest Airport: 39 kms / 45 minutes

Nearest Railway Station: 12 kms / 35 minutes



Hotel at a Glance
Rooms and Suites: starting from 534 sq ft / 50 sq mt
 284 Deluxe/Conservatory/Royal Premiere Rooms
 44 Royal Club Rooms: includes dedicated Butler and access to Royal Club Lounge and
amenities
 29 Suites: Includes 2 Way Airport Transfers, dedicated Butler and access to Royal Club
Lounge and amenities
Banquet Venues: spread over 21000 sq ft/1951 sq mt
Dining: Citrus (all day dining); Jamavar (signature Indian restaurant); Le Cirque Signature (fine-
dining Franco Italian restaurant); Zen (Pan- Asian restaurant); The Library Bar and The Cake
shop
Spa: ESPA, with varied spa options and a Salon
Internet Access: Complimentary for Resident Guest

Vision of the hotel:

Embrace talent and harness expertise to leverage standards of excellence in the art of

hospitality to grow our international presence, increase domestic dominance and create value

for all stakeholders.

Aim of the hotel:

 People diversity integrity and respect

 Passion for excellence

 Exceed expectation

 Innovation

One of Asia's largest hotel groups, the LEELA Palace Hotels and resorts has recently added a

cap on its feather by opening their branch in India's southern Karnataka state. The new hotel that

is popularly known as the LEELA PALACE is an artist's product. With 40 rooms and 28 stander

rooms suites providing the best in modern amenities and facilities, this luxury hotel features an

1350 square feet banquet and convention hall. A spacious parking space for up to 100 cars have

also been made part of the hotel's professed aim to seek the comfort of all its discernible guests.

To serve to the appetite of its guests, three in-house restaurants have been included providing all

one could wish for- Indian, Chinese, Continental and other orient delicacies. Besides, Shimmer-a

bar to unwind oneself after a long hectic day will keep all in relaxed mood with soft music

playing on the background. The hotel interiors have incorporated a vast depiction of the nature-

cut-pot trees on the walls, ceilings and screens bearing floral patterns-to go along with the garden

theme of tech city Kerala Guests can also indulge in recreational activities the hotel provides.

There is the Spa to rejuvenate your mind, soul and definitely your skin. A gym with modern
equipments and a swimming pool to relax and enjoy sipping cocktails has also been included to

cater to the needs of the guests.

With an open court and a magnificent banyan tree lounge. BANGLORE has all the

entertainment and connectivity options todays traveller requires. A Jiva spa to invigorate both

mind and body, a modern gym and a swank swimming pool. Explore the delightful excursion

options.
 ROOMS

LEELA PALACE- BANGLORE possess the largest inventory of rooms in the business district.

It brings together the best of luxurious comforts and modern conveniences.

The rooms and suites are extremely spacious ranging from 36 sqm onwards, some of which
access an upscale business lounge and upgraded amenities.

ROOM TYPES AND TARIFF

Rooms and Suites

 
When staying in the garden city of India, there’s no reason why your stay shouldn’t be an
unforgettable part of your trip. Built state of the art facility and to provide ample space and
designed in art-deco themes, the hotel rooms at The Leela Palace Bengaluru will take care of
your business and leisure needs in style.
 COMPARE ROOMS
Deluxe Room

The business traveller’s cove—a well-equipped workstation to operate on, hi-speed internet
access to stay connected and king-size bed to unwind in.
 
This is our base-category room, and one among our premium rooms. But with the amenities and
luxuries we have set aside for you, we promise you a memorable stay. Expect the finest at your
disposal.
 
Some of the services and amenities you may expect in the room include in-room dining,
luxurious bathroom with phone lines, complimentary newspaper, world class toiletries, iron and
ironing board, dental and shaving kit on request, shoe shine and cleaning facility, laundry and
dry cleaning, concierge services, wake-up call service, doctor-on-call, ergonomic mattresses, tea
and coffee maker, soft beverages and snacks and gourmet corner with fine selection of spirits.

Conservatory Room

Spacious, with a contemporary feel to the interiors and amenities in them, these rooms look out
into the lush gardens with  cascading waterfalls. 
 
Another among our premium rooms, the conservatory rooms come with all the amenities and
services provided in the Deluxe Rooms. Add to that comfort and spaciousness in design, the laid
back views of the gardens and waterfall of the hotel landscaping, and it may be all that you need
to spend peaceful moments of solitude amidst work or relaxation. So no matter why you choose
to stay with us, rest assured that your needs will be taken care of to the tiniest detail.
 
At The Leela Palace Bengaluru, you can look forward to enjoying the tiniest of pleasures to the
full. Look forward to an unforgettable stay.

Royal Premiere Room

We like to pamper corporate guests’ sensibilities, so besides the usual Wi-Fi, cordless phone and
daily newspapers, we are always at their service.
 
When you have worked your way up the corporate ladder, you have earned the perks that come
with it. And the Royal Premier Room is just a peak into what awaits you in life. Expect
everything you need to ensure that your work runs smoothly. Besides the 42”-plasma TV with
DVD player, Wi-Fi, cordless phone and six charger points, the room also provides an infra-red
locking system to provide your belongings with that extra layer of security.
  
In-room dining, laundry with dry cleaning at extra cost, concierge services, wake-up call service,
doctor-on-call, ergonomic mattresses, tea and coffee maker, gourmet corner with fine selection
of spirits, soft beverages and snacks are all yours to indulge in.
 
Enjoy a moment of pure pleasure as you look out at the city below from first to fourth floor.

 COMPARE ROOMS

Royal Club Room

Private check-in, private dining, personalised butlers, Cigar lounge access and Le Cirque
exclusivity like never before! Enter the Royal Club.
 
Located on the fifth floor of the hotel, the Royal Club Room is our definition of exclusivity.
 
Enjoy all the luxuries of our Royal Club, and then some more, like access to the Cigar and
Billiards rooms and Club Lounge. Then, sit back in comfort and enjoy the view from your room,
of the pool or the garden.
Royal Club Suite

Private check-in, private dining, personalised butlers, Champagne room, Cigar lounge access and
exclusivity like never before! Enter the Royal Club. Set off on a completely new experience,
sipping on your welcome drink, even as you are taken through an Express Check-in, a facility
exclusive to our Royal Club guests.
  
Of course, there is more to your experiences here— with 1,085-sq.ft of spacious interiors, these
suites look out into the pool and the lush gardens of the hotel. Experience the charms of space,
comforts, unmatched view and dedicated round-the-clock butler services, Privileged access to
the Cigar and Billiards rooms
  
The 24-hour butler service adds high functionality to your meetings, for those at work, and an
immeasurable amount of relaxation for those looking for uninterrupted unwinding.
Royal Suite

Spread across almost 2500 sq. ft. area, the Royal Suite is located on the third floor and includes a
living room, dining room for eight and palatial bedroom, with an oversized balcony attached to
each, looking out at the lagoon and the garden below. To the luxuriousness, we have even added
two separate bathrooms and a pantry.
 
Experience the charms of space, comforts, unmatched view and dedicated round-the-clock butler
services. Live life king size, every day.

Executive Suite

Walk into exclusivity with an added charm of a private balcony. Here you can revel in luxurious
space and the thoughtful amenities that are provided. 
 
When it is about luxury, we know it is all in the details.
 
Located between the first and the fourth floors, these suites look out into the pool and the lush
gardens of the hotel. Experience the charms of space, comforts, unmatched view and dedicated
round-the-clock butler services. Live life king size, every day.
Maharaja Suite

This suite celebrates the lives of kings, presidents and leaders. Ultra luxurious with world class
amenities and fitted with unrivalled security, you can expect the finest here.  
 
Also known as the Presidential Suite, it has hosted many world leaders over the years.
 
Includes 3,500 sq.ft. of living space, a separate dining room, an optional guest room and a
massive bath with steam cubicle and Jacuzzi. Security of the leaders is taken seriously here, for
we have a 24-hour service and purpose-built security, both in the suite and the approach corridor.
Tower Suite

Extend your vacation a little. Take liberties in the kitchenette, expand your lifestyle into the
living room and lounge in the luxurious balcony that overlooks the gardens below. Spacious and
elegant, this long-stay living arrangement comes with a kitchenette, living room and a luxurious
balcony overlooking the gardens. 
 
The Tower Suites, a stand-alone subcategory of the Royal Club rooms and located between the
first and fifth floors, is a two-bay suite spread over an area of 1205 sq. ft.,and equipped with a
spacious living room and bedroom. 
 
Tucked away in a corner, these suites have an in-built homely feel, intended for those who prefer
long stays. An ultimate in luxury these suite have large independent balconies, compact
kitchenette and four-fixture bathrooms with an additional cubicle.
Turret Suite

A living room, guest room, powder room, pantry, walk-in closets and private balcony. It’s the
ideal hideaway for anyone looking for an extended stay. These suites take the luxury quotient a
notch higher.
 
For those who miss home when on an extended assignment, we invite you to stay in our Turret
Suite. In addition to the amenities that we provide in all our suites, the Turret Suite, located
between the first and the fourth floors, comes with complimentary food and beverage
presentations at the lounge, boardroom and meeting rooms with comprehensive facilities and a
personalised security service.
 
Styled like an apartment, it comprises separate living rooms, a guest room, powder room, pantry,
walk-in closets, attached bath and large private balcony, all of it looking out at the view of the
city’s traffic rushing past your window. Enjoy a world of your own.
 
 The Leela Palace Bengaluru - Special Offers & Packages

Offer includes:
Guaranteed upgrade | Curated amenities
Leela ceremonial rituals followed by sunset cocktail
A meal credit worth INR 1000 per day per room to savour our culinary delights

Book before 30th September, 2020 to avail the above inclusions



Staycations

Offer inclusive of breakfast, INR 2000 hotel credit per day, engaging in-house experience.
Confirmed early check in at 10 am and late check out at 6 pm. Book now to get free
cancellation. No deposit required, guaranteed room upgrade, a Sunset cocktail . Valid till 30
Sep 2020.
BOOK NOW VIEW MORE
 


Bed and Breakfast

After a relaxed and refreshed night’s sleep, start your day with a sumptuous breakfast served
at Citrus, our all day dining, along with a host of complimentary hotel services. Book now to
get free cancellation, no deposit required, confirmed upgrade, cocktails and meal credit of
INR 1000 per day. Valid for stay till 30th September, 2020.
BOOK NOW VIEW MORE
 


Business Offer

A specially curated offer including accommodation in one of the most spacious rooms in the
city along with a sumptuous breakfast at Citrus and a host of hotels services on the house.
Book now to get confirmed upgrade, a Sunset Cocktail and meal credit of INR 1000 per day.
Valid till 30th September 2020.
BOOK NOW VIEW MORE
 


Stay More Save More

For minimum stays of 4 nights and upwards, this offer includes accommodation in one of
the most spacious rooms in the city, daily breakfast at Citrus, our all-day-dining. Book now
to get confirmed upgrade, a Sunset Cocktail and meal credit of INR 1000 per day. Valid till
30th September 2020.
BOOK NOW VIEW MORE
 


Suite Indulgences

This curated offer includes two-way transfers from the airport in a luxury sedan, breakfast at
the Citrus, INR 1000 of daily hotel credit, up to 4 pieces of laundry per day, high speed
internet access and five complimentary presentations of Food & Beverages at The Royal
Club every day. Book now to get confirmed upgrade, a Sunset Cocktail and meal credit of
INR 1000 per day. Valid till 30th September, 2020.
BOOK NOW VIEW MORE
 


Festive Specials

Festivals are best spent in the company of family, friends and loved ones. These curated
offers are sure to multiply the joyous mood and bring in loads of cheer. This offer is
applicable on booking stays for minimum 1 night to 7 nights.
 MEET AND CELEBRATE WITH . BANGLORE

Meetings & Events

From meeting rooms to conference halls in Bangalore, the venues at The Leela Palace
Bengaluru will have your corporate requirements covered. Collaborate with our experts to set up
your professional meetings and conferences at venues that comes with state of the art facilities,
modern audio-visual technology and high speed Wi-Fi access.
 Capacity and Dimensions
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 Celebrations

Both big and small, The Leela Palace Bengaluru's ball rooms are fit for all occasions and
ceremonies that comes with assorted services and arrangements.
 Weddings and More 
 

 Capacity and Dimensions 

REQUEST FOR QUOTE

Plan Your Wedding

Let us treat you and your
guests to the ultimate in
luxury and award-winning
cuisine. Our Grand
Ballroom can transform to
fit your occasion with
varying configuration
options and décor
themes.We invite you to
celebrate with us and
create treasured memories
that will last for
generations to come.
 
-- A dedicated wedding
planner and consultant
-- Bespoke entertainment arrangements
-- Flower arrangements
-- Salon access and Spa arrangements
-- Customised catering offering a bespoke food and wine menu
-- State-of-the-art audio and video equipment
-- Bride and Groom's personal attendants
Get Togethers
Be it your grandpa’s 95th
birthday celebration or
your promotion-at-work
celebration, we have
tailor-made packages just
to take the burden off you.
Sit back and cherish each
moment. 
 
Life is a series of
occasions, and we know it
doesn’t stop at engagements and wedding ceremonies. So whether you want a customised baby
shower, a birthday bash or anniversary and engagement parties—complete with thematic
decorations, music, food, games and specially designed cakes —all you need to do is let us
know.

PROPERTY AMENITIES

 24-hour front desk

 Air-conditioned public areas

 Airport transportation (surcharge)

 Bar/lounge

 Beauty services

 Breakfast available (surcharge)

 Business services

 Cell phone/mobile rental

 Coffee in lobby

 Coffee shop or café

 Complimentary newspapers in lobby

 Concierge desk

 Currency exchange

 Doorman/doorwoman

 Dry cleaning/laundry service

 Elevator/lift

 Elevator/lift attendant

 Event catering
 Exhibit space

 Express check-in

 Express check-out

 Fitness facilities

 Full-service health spa

 Hair salon

 Health club

 Technology support staff

 Designated smoking areas

 Half board rates available

 Full board rates available

 Wireless (high-speed) Internet access - surcharge

 Wired (high-speed) Internet access - surcharge

 On-site medical assistance available

 Tours/ticket assistance

 Internet point

 Computer station

 Limo or Town Car service available

 Massage - spa treatment room(s)

 Medical assistance available

 One meeting/conference room

 Multilingual staff
 Self-parking

 Free valet parking

 Parking garage

 Garden

 Poolside bar

 Restaurant(s) in hotel

 Room service (24 hours)

 Safe-deposit box at front desk

 Train station pickup (complimentary)

 Area shuttle (surcharge)

 24-hour business center

 Meeting facilities size (feet) - 18000

 Snack bar/deli

 Security guard

 Shoe shine

 Number of buildings/towers - 1

 Spa services on site

 Supervised childcare/activities

 Swimming pool - children's

 Swimming pool - outdoor

 Television in lobby

 Tour assistance
  Ice Bucket

Dining

Citrus our all-day-long restaurant has a plethora of cuisines that will leave you spoilt for choice.
Line up for a nutritious and filling breakfast, comprising European and Indian fares. or be it a
team lunch or dinner, Citrus has all to offer. Ranking among the best 5 star restaurants in
Bengaluru, Its gastronomically-pleasing dishes seem to place it among the premium restaurants
that offer buffet.
 

DINING PROMOTIONS

All day dining

Citrus our all-day-long

restaurant has a
plethora of cuisines
that will leave you
spoilt for choice. Line
up for a nutritious and
filling breakfast,
comprising European
and Indian fares.
Choose a platter of
Steak and eggs or
Brioche French Toast,
or a lighter south
Indian breakfast of
Appam served with
lamb stew. Make the
most of flavours from
our appetiser platters:
Char-Grilled Jumbo
Asparagus with a
dressing of truffles, pine nuts and parmesan, served with crispy fried egg on the side. Choose
from our stable of gourmet wood-fried pizza, including Quattro Formaggi, Citrus Rustica or the
classic, Chicken Pizza.
 
For the main course, head to our Asian corner and get a bowl of Wok-Fried Morning Glory or
ask the chef for Roti Canai, an assortment of chicken, potato and egg plant in thick spicy coconut
gravy. Or you can go for Chicken Tikka Masala, loved the world over or the Rogan-e-Nishant, a
spicy goodness of lamb chops and cubes in onions, tomato, yoghurt and Kashmiri chilli. 
 
To bring an apt ending to the explosion of flavours from across the world, choose from a list of
classic sundaes or homemade sorbets or just some classic Indian desserts - hot Jalebis and Phirni.
Better still, try something new—Omali, a baked Egyptian dessert.
Restaurant details

Location: Lobby level

 
Restaurant timings:
Breakfast
Buffet: 6.30 am to
10.30 am
Lunch: 12:00 noon –
3:00 pm
Sunday
Brunch: 12.00 pm to
4.00 pm
Seafood Buffet
(Every
Wednesday): 7.00 pm
to 11.00 pm
Namma Bengaluru
Brunch (Every
Saturday): 12 pm to
3.30 pm
Dinner: 7:00 pm – 01:00 am
 
For table reservations, please call +91 (80) 3057 1340
Spa

Give your body the ultimate experience in pampering and healing with the Ayurvedic spa at The
Leela Palace
Bengaluru. The spa
treatments and body
massages offered by
this Ayurvedic spa in
Bengaluru are built to
rejuvenate your body
and relax your senses.
Nestled in the heart of
the city, footsteps
away from the thriving
financial and shopping
districts, resides a true
declaration of urban
luxury, tranquillity and
refinement. The spa
at The Leela Palace Bengaluru offers unrivalled levels of luxury, excellence and service, the
inspiring landscape of lush green tropical plants, palm shaded relaxation areas to stimulate the
senses offering spa experiences that are sophisticated, timeless and personalised.
 
Indulge yourself in ‘Essence of Leela’ to harmonise the chakras to balance mind and body with
deeply relaxing head massage or try out our sophisticated ‘Mind and Body Rebalancer’ to
pamper yourself. Our signature treatments are unique in layering European, Eastern and
Ayurvedic philosophies and afford a truly holistic experience.
 
Our treatments are designed with the internationally acclaimed ESPA range of exceptionally
natural, high quality skin care products, anti-stressing aromatherapy oils; revitalising wraps, thus
helping to restore energy levels, tranquillity and balance mind and body.
Spa

A discipline that calms the body, mind, and the soul, Yoga is the way of achieving union with
oneself. The Yoga and meditation programs at The Leela Palace Bengaluru will help in
uncluttering and de-stressing during your trip. Plan your trip and book an appointment with a
Yoga master today.
Yoga is a way of life,
starting with your
breath and settling
deep into your
being.The benefits of
yoga go beyond
stretches, for every
asana, mudra or
praanayama has
evolved to lead one
into mindful
meditation through
every passing moment.
And with the right
teacher by your side,
you could go even
beyond the stretches
and postures to find
the many benefits of
yoga.
 
Acquire a calm mind
as you stretch your body and soothe your thoughts under the gentle care of our certified Yoga
instructors. Group sessions take place every morning in the Yoga Center, a scenic pavilion that is
a quiet escape amidst the lush greenery of the The Leela Palace Bengaluru. Appointments are
also available on request, as are private or group sessions. Let our yoga masters teach you the art
of uncluttering the rigours of your life.
 
The yoga and meditation sessions here are tailored to your personal wellness goals as well as
various levels of yoga practice.
Spa

We know how important fitness is for you and The Fitness Studio at The Leela Palace
Bengaluru comes with well-stocked equipment and qualified fitness trainers. Under the guidance
of our trainers, you will never have to look for other gyms in Bangalore.

The Fitness Studio, our

super-specialised gym at
The Leela Palace
Bengaluru, has a highly
qualified team of fitness
trainers. They are well
versed with all the nuances
of staying fit. Talk to them
for specific needs and
ensure that on work or on
vacation, your fitness
needs are always met.  
Call ahead to book and use
the gym or whirlpool,
sauna and steam and
relaxation rooms.   Hours: 6 am to 10.30 pm For reservations, call + 91 (80) 3057 1292
Use our well-equipped
gym and our well-
trained staff’s
expertise to ensure that
despite work or
vacation, your fitness
needs are met.
 
Wellness should be the
core of all your fitness
activities. And the
Wellness packages at
The Leela Palace
Bengaluru are based
on the science of
Ayurveda. Enrol for
the Kerala Ayurveda
Panchakrma therapy,
which is specially
designed to restore the
vigour and vitality of
the body and mind, to
tone up the muscles, nerves and the skin. It helps strengthen all the systems of the body to help
you achieve optimal health.