Business Process Automation
Business processes are the series of activities that companies put in place to create a product
or to benefit another internal workflow. Business processes can cut across various departments
and often impact customer satisfaction. Workflows are visual diagrams that help automate these
processes by increasing ease of use, speed of production, and consistency.
Business Process Automation includes:
1.Business rules and logic
Include the stipulations, reasons, data, and documents that support your business parameters.
Resources: time, human resources
2. Define your goals
specific, measurable, attainable, relevant, timely (SMART). Resources:time, human resources
3. Structured data
Is the information in your enterprise applications that you reference when making process
updates. Resources: human resources
4. Unstructured data
This data can come from many sources (for example, social media) and is difficult to put into a
structured format of columns and rows for easy extraction and analysis. Resources: time, human
resources
5. Analysis
Assess its requirements and objectives before performing a full review of the current systems,
data needs, and business processes. Resources: time, human resources
6. Implementation
During this phase, set up and customize the technology. Resources: time
7. Integration
This enables the new programs to access and communicate with other existing programs.
Resources: time, human resources
8. Maintenance and Support
The whole organization should also be able to take advantage of technical support. Resources:
time, human resources
9. Strip the process
Remove unnecessary or redundant steps. Start back with the bare bones. Resources: time
10. Simplify the process
Look for ways to merge steps, minimize steps, or optimize the overall process. Resources: time,
human resources
11. Standardize the process
Make the process repeatable (and hopefully autonomous), and document the best practices.
Resources: time
12. Sustain the process
Keep going and improving, because there is no such thing as a perfect process!
13. Understand what compliance your company requires
Resources: time, human resources
14. Programming the activities
Adding events to calendars Resources: time, human resources, money
15. Maintain control over various issues
Such as customer relationships, analytics, planning, sales, standardization, and
development. Resources: time, human resources, money
16. Automation
It can standardize your company response to customer issues. Resources: time, human resources
17. Automation for customer support
Automation can minimize the burnout for these professionals by enabling them to concentrate
on the higher-level functions that touch your customers. Resources: time, human resources
18. Convert sales leads into corporate clients
This could trigger the client onboarding checklist in the software, with new client information
automatically loaded into the new checklist. Resources: time, human resources, money
19. Employee onboarding processes
In many companies, job descriptions and applications are not stored in a central location, while
the screening and interviewing process is based on your current employees’ accountability,
meaning that the process may be inconsistent and could open up your business to possible hiring
bias
20. Trading and manufacturing
Require BPA to automate manufacturing processes, CRM, ESB, and ERP systems, warehouse
and procurement activities, and document-flow management. Resources: time, human resources
21. Telecommunications
Looks to BPA to automate its office systems, customer service, billing systems, databases,
document and workflow management systems, and technical support. Resources: time, money,
human resources
22. Banking
Needs center on loan processing, automating credit and money transfers, integrating with other
automated bank system ABS and card systems, and managing budgets, along with front- and
back-office systems development. Resources: time, money, human resources
Dobre Maria Alexandra
Ilie Maria Denisa
Group 165
