1 April 2020

Insurance Guide
For Industry, Transuper and TransPersonal members

For the people who

keep Australia moving
About this Guide
TWUSUPER is the Industry SuperFund for the Insurance in Superannuation
people who keep Australia moving. Voluntary Code of Practice
This Guide provides you with the information The Insurance in Superannuation Voluntary
you need to understand your insurance Code of Practice (‘the Code’) is the
cover options with TWUSUPER and the superannuation industry’s commitment to
conditions that apply. high standards when providing insurance to
Your employer may have negotiated super fund members.
additional insurance benefits with TWUSUPER supports the objectives and key
TWUSUPER. If so, this information will be principles of the Code including:
available in a separate Insurance Guide –
our default insurance cover should be
please refer to your employer or TWUSUPER
appropriate and affordable, and must
for more details.
not inappropriately erode our members’
To provide insurance cover we have retirement income
partnered with a leading life insurance our member communications should
provider, TAL Life Limited ABN 70 050 109 450 be clear, timely and in plain language to
AFSL 237848 (the Insurer). help members understand their insurance
cover, and
The easiest way to manage your insurance
cover is through Member Online at we will continue to take an active and
twusuper.com.au/login. If you’d prefer visible role in managing insurance claims
paper, most of the forms you need can be for our members, regularly update them
found at twusuper.com.au/forms or you can on the progress of their claims and provide
call us on 1800 222 071 8am to 8pm (AEST/ decisions on claims in a reasonable
AEDT) weekdays. timeframe.

See the back page for more information on TWUSUPER intends to comply with the Code
getting advice on the appropriateness of to the extent its provisions align with
cover for you (and your family). our members’ best interests. For further
information, including the transition plan
we will follow to ensure we comply with the
Code, visit twusuper.com.au/code.

For ease of understanding, certain important terms which appear in bold are defined
in the section entitled Some insurance terms explained (page 32) and various other
parts of this document. You should also refer to the premium tables in this Guide.

Contents
Insurance at a glance 3 Some insurance terms explained 32
Death and Total and We’re here to help 35
Permanent Disablement cover 5
Income protection cover 16
Other flexible insurance options 22
Important information 25

2
Insurance at a glance
We offer a base level of insurance cover – like a safety net – to protect you
and your family if you die or suffer from an illness or injury. If you need more
than the base level, you can apply for it.
Certain jobs within the transport and Fees are deducted monthly from your
logistics industry can be dangerous, and super account unless you tell us you do
the level of cover we offer members may not want the insurance cover, or you meet
not be available under a retail policy. a condition that requires us to turn your
cover off. If you do not have money going
When it comes to insurance fees
into your account the ongoing deduction
(premiums), our insurance offering takes into
of fees may affect your balance and your
account the average salary of our members,
final retirement benefit.
meaning insurance fees (premiums) are set
at levels that will not inappropriately erode
members’ accounts.

Your cover options

Death cover (including This provides a lump sum payment if you die or suffer from
terminal illness cover) an illness, or have incurred an injury that is likely to result in
death within 24 months.
Total and Permanent This provides a lump sum payment if you become totally and
Disablement (TPD) cover permanently disabled.

Income protection cover This provides regular income replacement payments for up
to two years if you are unable to work due to illness or injury.

Insurance for members

When you join the Fund you: All members can:

may automatically receive basic reduce or cancel cover pg 11
death and TPD insurance keep the level of basic cover
cover if you are eligible pg 5 the same while you are an
can opt-in to basic death insured member of the Fund
and TPD cover if you’re not (known as fixing basic cover) pg 11
eligible for automatic cover pg 6 apply for voluntary death
can apply for an extra and TPD cover pg 12
unit of death and TPD cover pg 10 apply for income
can apply for income protection protection cover pg 16
cover - special conditions apply apply for lifetime event
to Group 2 and 3 members pg 16 cover pg 22
can keep the level of basic apply to transfer existing
cover the same while you cover into the Fund pg 23
are an insured member
(known as fixing basic cover) pg 11
apply to transfer existing
cover into the Fund pg 23

3
 Insurance at a glance

How much insurance do you need? We need to know about your

Only you can answer this question. Think occupation
about how much money you and your Many details affecting your insurance
family would need to support your lifestyle cover with the Fund – such as when
if you could no longer work due to illness insurance cover automatically starts for
or injury, or worse still, if you were to die. you, your level of cover, and the insurance
Access to financial advice is available fees (premiums) you pay – depend on
(see the back page for more information). your employment and occupation.
Alternatively you can use our Insurance
cover and cost calculator available at You can tell us about your occupation
twusuper.com.au/calculators (including changes to your occupation)
at any time by calling us on 1800 222 071
during normal operating times.

4
Death and Total and
Permanent Disablement cover
About basic cover
Basic cover and how it starts Many details affecting your insurance cover
with the Fund – such as when cover starts,
Basic cover is two units of Death cover (up your level of cover and the insurance fees
to age 70) and two units of TPD cover (up to (premiums) you pay – depend on which
age 65). insurance group you belong to.
It’s a base level of cover – like a safety net –
that can help protect you and your family if
you die or suffer from an illness or injury that
prevents you from returning to work.
When basic cover automatically starts for you depends on which insurance group you fall into
as follows:

Insurance You will be placed into When basic cover

group this Group if… starts automatically
Group 1 We do not know your occupation, OR The later of:
Default Your occupation is considered dangerous you are aged 18, and
(see over) and you do not meet the your account receives
definition of Group 2 (Non-manual) or a mandatory employer
Group 3 (Professional) contribution, and
your account balance
is at least $500.

Group 1 Your occupation is not considered The later of:

Manual dangerous (see over), AND you are aged 25
You do not meet the definition of Group 2 your account
(Non-manual) or Group 3 (Professional) receives a
mandatory employer
Group 2 Your occupation is not considered
contribution, and
Non-manual dangerous (see over), AND
your account balance
You work at least 75% of the time in an
is at least $6,000.
office environment and perform only
non-manual duties. Note: You can opt-
in to insurance cover
Group 3 Your occupation is not considered beforehand, but will need
Professional dangerous (see over), AND to be aged 18, have at
You tell us you work 100% of the time in least $500 in your account
an office in a sedentary capacity, earn and have received a
more than $100,000 a year (or pro-rata mandatory employer
if not working full time), and have an contribution for cover to
start.
accredited higher education qualification
or are eligible to belong to a recognised
professional body.

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 Death and Total and Permanent Disablement cover

Where we do not know your Cover for younger members

occupation Members aged 14 to 17 are eligible for
Because a majority of our members work insurance cover but it must be applied
in a dangerous occupation, we will assume for as voluntary cover (see page 12) and
you also work in a dangerous occupation you will need to provide medical and
where we do not know about your job. Cover lifestyle evidence.
will start with insurance fees (premiums)
deducted from your account once you meet
About dangerous occupations
the conditions for automatic start of cover Government rules generally mean cover
that apply to Insurance Group 1 - Default. If can’t be automatically switched on unless
you do not work in a dangerous occupation you are aged 25 and have an account
you need to tell us and we will stop your balance of at least $6,000.
cover, unless you tell us otherwise.
At TWUSUPER, we understand that some jobs
You can apply to change your insurance within the transport and logistics industry can
group at any time online, or by completing be dangerous. For that reason, the Government
the Application to change insurance group allows us to choose to treat members who
form. Please note, if you have insurance work in a ‘dangerous occupation’ differently.
cover attached to your TWUSUPER Dangerous occupations include:
account, changing insurance groups can road driver (eg. truck, bus and courier)
sometimes mean that insurance cover will rail driver (eg. train driver)
be automatically switched off. To ensure
machinery and stationery plant operator
this doesn’t happen, you should opt-in to
(eg. crane operator)
retain your insurance cover. By opting-in to
insurance cover, it will remain switched on mobile plant operator (eg. forklift driver,
– and insurance fees (premiums) deducted tractor operator, ramp agent)
from your account – until you cancel the storeperson (eg. warehouse worker)
cover or meet an end of cover condition. factory process worker (eg. product
assembler)
All cover commencement is subject to New
other labourer (eg. freight handler,
Event Cover – meaning that until you have
stevedore, handyperson).
been in active employment for 60 consecutive
days from the date cover starts, you will only be
covered for new illnesses or injuries.
Opting-in to basic cover
Even if you’re not yet eligible for basic cover
If your claim is accepted by the Insurer:
to be automatically switched on, you can
your sum insured will be paid based on opt-in to basic cover if you need it.
Group 1 (Default and Manual) if you have
not told us your correct group – eg if you To opt-in to basic cover, you can complete
are eligible for Group 2 (Non-manual) but the Application for basic insurance cover
have not told us, your insured cover will form available at twusuper.com.au/forms.
be equal to the insured cover of a Group 1
(Default and Manual) member, or When cover starts
if you incorrectly advise us that you are When basic cover is switched on for you, we
eligible for Group 2 (Non-manual) or Group will send you an Insurance Welcome Letter
3 (Professional) and your duties at the time outlining your level of cover and the insurance
of notifying us do not support this, your fees (premiums). Your cover will continue (with
insured cover and fees will be adjusted for fees deducted monthly from your account)
the group that applied to your duties. until you tell us you no longer want it (ie. you
cancel your cover) or you meet an end of
cover condition (see page 29).
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 Death and Total and Permanent Disablement cover

Cost of basic cover

The cost of basic cover varies depending on your age and insurance group.

Cost per week

Age next birthday Two units death Two units TPD Total cost*

Insurance Group 1 – Default and Manual

19 – 20 $2.24 $2.48 $4.72
21 – 25 $2.72 $3.00 $5.72
26 – 29 $3.14 $3.46 $6.60
30 – 65 $4.20 $4.62 $8.82
66 – 70 $4.26 N/A $4.26

Insurance Group 2 – Non-manual

19 – 20 $0.82 $1.06 $1.88
21 – 25 $0.98 $1.28 $2.26
26 – 29 $1.14 $1.48 $2.62
30 – 65 $2.74 $2.00 $4.74
66 – 70 $2.76 N/A $2.76

Insurance Group 3 – Professional

19 – 20 $0.74 $0.98 $1.72
21 – 25 $0.90 $1.22 $2.12
26 – 29 $1.02 $1.40 $2.42
30 – 65 $2.50 $1.86 $4.36
66 – 70 $2.52 N/A $2.52
* Your account will receive a tax rebate on these amounts

Example
How to calculate the cost of basic cover:

Tom, a 19 year old forklift driver (age 20 next birthday), joins TWUSUPER. As his occupation
is considered dangerous he becomes a Group 1 (Default) member. Looking at Table 1 (see
page 8), Tom receives $20,000 of death cover and $152,000 of TPD cover.
Cost: Tom’s weekly fee for basic cover is $4.72 per week (see table above).

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 Death and Total and Permanent Disablement cover

Your level of basic cover

Your level of basic cover varies depending on your age and insurance group.

TABLE 1: Basic cover (death and TPD) benefit

Basic cover sum insured
Group 1 Group 2 (Non-manual) &
(Default and Manual) Group 3 (Professional)
Age next Death cover TPD cover Death cover TPD cover
birthday (2 units) (2 units) (2 units) (2 units)
19 - 20 $20,000 $152,000 $20,000 $272,000
21 - 25 $50,000 $152,000 $50,000 $272,000
26 - 29 $100,000 $152,000 $100,000 $272,000
30 $152,000 $152,000 $272,000 $272,000
31 $150,000 $150,000 $268,000 $268,000
32 $148,000 $148,000 $262,000 $262,000
33 $144,000 $144,000 $256,000 $256,000
34 $140,000 $140,000 $246,000 $246,000
35 $134,000 $134,000 $238,000 $238,000
36 $128,000 $128,000 $232,000 $232,000
37 $122,000 $122,000 $224,000 $224,000
38 $116,000 $116,000 $218,000 $218,000
39 $110,000 $110,000 $210,000 $210,000
40 $104,000 $104,000 $202,000 $202,000
41 $98,000 $98,000 $194,000 $194,000
42 $92,000 $92,000 $186,000 $186,000
43 $88,000 $88,000 $180,000 $180,000

Example cover table on page 7). As Julie applied

How to calculate the cost of an for an additional unit of basic cover within
extra unit of basic cover: 60 days of the date of her Insurance
Welcome Letter, she didn’t have to provide
Julie, a 44 year old office worker (age
any medical and lifestyle evidence. Julie’s
45 next birthday), joins TWUSUPER as a
basic death cover will be $246,000 and TPD
Group 2 (Non-manual) member. Looking at
cover will be $246,000.
Table 1 (see page 9), Julie receives $164,000
of death cover and $164,000 of TPD cover. Julie will now have basic cover consisting
of three units of death and TPD cover.
Cost: Julie’s weekly premium for basic
Her weekly premium will increase to
cover is $4.74 per week (see Cost of basic
$7.11 per week.

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 Death and Total and Permanent Disablement cover

TABLE 1 : Basic cover (death and TPD) benefit (continued)

Basic cover sum insured
Group 1 Group 2 (Non-manual) &
(Default and Manual) Group 3 (Professional)

Age next Death cover TPD cover Death cover TPD cover
birthday (2 units) (2 units) (2 units) (2 units)
44 $86,000 $86,000 $172,000 $172,000
45 $84,000 $84,000 $164,000 $164,000
46 $80,000 $80,000 $156,000 $156,000
47 $78,000 $78,000 $150,000 $150,000
48 $76,000 $76,000 $142,000 $142,000
49 $72,000 $72,000 $134,000 $134,000
50 $70,000 $70,000 $126,000 $126,000
51 $68,000 $68,000 $120,000 $120,000
52 $66,000 $66,000 $112,000 $112,000
53 $62,000 $62,000 $104,000 $104,000
54 $58,000 $58,000 $96,000 $96,000
55 $56,000 $56,000 $90,000 $90,000
56 $52,000 $52,000 $82,000 $82,000
57 $48,000 $48,000 $74,000 $74,000
58 $46,000 $46,000 $66,000 $66,000
59 $42,000 $42,000 $60,000 $60,000
60 $38,000 $38,000 $52,000 $52,000
61 $34,000 $34,000 $48,000 $46,000
62 $32,000 $24,000 $44,000 $32,000
63 $30,000 $14,000 $40,000 $20,000
64 $26,000 $8,000 $36,000 $10,000
65 $26,000 $4,000 $34,000 $4,000
66 $26,000 $0 $34,000 $0
67 $26,000 $0 $34,000 $0
68 $26,000 $0 $34,000 $0
69 $26,000 $0 $34,000 $0
70 $26,000 $0 $34,000 $0

Note: To calculate the value of one unit of basic cover, divide the total basic cover for your
age and insurance group by two. To calculate the value of three units of basic cover, divide by
two and multiply the value of one unit by three.

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 Death and Total and Permanent Disablement cover

Additional death and TPD cover

Where you have basic cover switched on (whether this happens automatically or because
you opt-in), you can apply (via Member Online or complete the Newly insured member offer
form) for an extra unit of death and TPD cover within 60 days of the date of your Insurance
Welcome Letter, without the need for medical and lifestyle evidence.
Beyond this 60 day period, any increase in cover can be applied for as voluntary cover and
you will need to provide medical and lifestyle evidence (see page 12).

Cost per week

Basic cover (2 Extra unit of death Extra unit Total for 3

Age next units of death (including terminal of TPD units of death
birthday and TPD cover) illness) cover cover and TPD cover
Insurance Group 1 – Default and Manual
19 – 20 $4.72 $1.12 $1.24 $7.08
21 – 25 $5.72 $1.36 $1.50 $8.58
26 – 29 $6.60 $1.57 $1.73 $9.90
30 – 65 $8.82 $2.10 $2.31 $13.23
66 – 70 $4.26* $2.13 N/A $6.39*
Insurance Group 2 – Non-manual
19 – 20 $1.88 $0.41 $0.53 $2.82
21 – 25 $2.26 $0.49 $0.64 $3.39
26 – 29 $2.62 $0.57 $0.74 $3.93
30 – 65 $4.74 $1.37 $1.00 $7.11
66 – 70 $2.76* $1.38 N/A $4.14*
Insurance Group 3 – Professional
19 – 20 $1.72 $0.37 $0.49 $2.58
21 – 25 $2.12 $0.45 $0.61 $3.18
26 – 29 $2.42 $0.51 $0.70 $3.63
30 – 65 $4.36 $1.25 $0.93 $6.54
66 – 70 $2.52* $1.26 N/A $3.78*
*Death (including terminal illness) cover only.

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 Death and Total and Permanent Disablement cover

Reducing or cancelling your Fixing your basic cover

basic cover Unless you choose to fix your basic cover, the
You can reduce or cancel your basic cover dollar amount of cover will vary as you get
at any time by calling us on 1800 222 071. If older (see Table 1 on pages 8 and 9). You can
your request to cancel is within 120 days of choose to fix your basic cover at any time
the date of your Insurance Welcome Letter, without the need to provide medical and
any fees (premiums) deducted from your lifestyle evidence.*
account will be refunded. Any request to This means the dollar amount of cover
cancel or reduce cover outside the 120 days remains fixed, and as you get older, the
will be effective the date we receive your premiums will generally increase with your
valid request. Once you have cancelled or age. Table 2 on pages 14 and 15 shows weekly
reduced cover, you will need to apply for premiums per $1,000 of fixed cover by age
voluntary cover if you want to increase your and insurance group. This is known as fixed
cover in the future (see page 12). basic cover.
*Provided you have not claimed and/or are
not eligible to claim, a terminal illness or TPD
benefit from the Fund, another super fund or a
life insurance company.

Example:
Mary will be 53 years old on her next birthday. She is a forklift driver and belongs to
insurance Group 1 (Default) as she works in a dangerous occupation. Mary currently has
$62,000 of death and TPD cover (this equals two units of basic cover).
Mary’s basic cover insurance premiums are $8.82 per week.
Mary wants to fix her basic cover so that the value of her cover does not decrease as
she gets older. Her fixed cover will be equal to her current cover.
Fixed death and TPD cover $62,000
Fixed cover premiums are calculated $62,000 = 62 units
using $1,000 units

New insurance premiums for the fixed cover

Death cover premium per week 62 x $0.064 = $3.968
TPD cover premium per week 62 x $0.071 = $4.402

Total premium per week for fixed death $8.37

and TPD cover
Mary’s insurance premium for fixed cover will generally increase at each birthday, as
shown in Table 2 on pages 14 and 15.

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 Death and Total and Permanent Disablement cover

Switching between fixed basic Voluntary cover

and basic cover
You may decide to add additional
You can switch between fixed basic and insurance cover to your existing cover, or
basic cover by completing and returning the decide you need insurance cover if you
Switch into or out of fixed insurance cover do not currently hold any.
form. For a copy go to twusuper.com.au/
forms or call us on 1800 222 071. You can apply for up to a total of $5
million of death cover and $2.5 million of
If you want to switch back from fixed basic TPD cover. These totals include basic (or
cover to basic cover: fixed basic) and any voluntary cover in all
your basic cover will revert to the number accounts with the Fund.
of units of basic cover you held before you
fixed your basic cover, and You must be under age 70 to apply for
voluntary death cover or voluntary death and
your insurance fees (premiums) and the
TPD cover.
level of your basic cover will be calculated
based on your age at your next birthday at Each unit provides cover of $1,000. For
the date of receiving your form. example, if you want an extra $85,000
death and TPD cover, you need 85 units of
Table 1 on pages 8 and 9 sets out the amount
voluntary cover.
of cover that applies for your age.
How do you apply for voluntary cover?
You can apply for voluntary cover online by
Example logging into Member Online, or call us on
How to calculate the cost of 1800 222 071 to arrange a call back from the
fixed basic cover: Insurer to apply over the phone.
Following on from the previous example, Alternatively, complete the Application for
in three years from now Mary will be voluntary insurance cover form.
56 years old on her next birthday. Mary
still has $62,000 of fixed death and TPD Voluntary insurance cover is subject to the
cover, but her premiums have increased Insurer accepting the application, after
to $10.11 per week. She has decided considering medical and lifestyle evidence.
to switch her fixed basic cover back We require your consent to collect, use
to basic cover. Mary had two units of or disclose your medical, lifestyle and
basic cover before she fixed her cover. other personal information you provide
Looking at Table 1, if Mary switches back in the form. This information is collected
to basic cover, she will receive $52,000 of and provided to the Insurer to assess your
death and TPD cover. eligibility for insurance and to administer
Cost: Mary’s weekly premium for basic your application.
insurance will revert to $8.82 per week. If you need help completing insurance forms
please call us on 1800 222 071.

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 Death and Total and Permanent Disablement cover

When does cover start? Cost of voluntary cover

Your voluntary cover will generally start on The cost of voluntary cover depends on
the date the Insurer accepts your application your age and your insurance group. To work
for cover. out the weekly premium for your age and
insurance group, refer to the premium rates in
In assessing your application, rather than
Table 2 on pages 14 and 15.
declining it due to health or lifestyle issues,
the Insurer may place an exclusion (eg left The cost of cover is automatically deducted
ankle) or a loading (ie an additional cost on from your super account on a monthly basis,
standard insurance fees). If this happens, so you don’t have to pay for it directly out of
we will tell you and ask you to accept these your pocket.
conditions before adding insurance cover to
Please note that any voluntary cover is
your account.
added to your TWUSUPER account as
fixed cover. This means that the premiums
generally increase as you get older. Refer to
Table 2 on pages 14 and 15 to see how costs
change with age.

Example:
Pete and Karen want to take out voluntary insurance:

Name Pete Karen

Age 54 years old next birthday 41 years old next birthday

Insurance Group 2 (Non-manual) Group 3 (Professional)

group

Amount An extra $120,000 death An extra $510,000 death

of cover and TPD cover and TPD cover
needed

To find out how much this insurance will cost per week,
refer to Table 2 on pages 14 and 15.

Cost $120,000 cover = 120 units $510,000 cover = 510 units

calculation (each unit is $1,000) (each unit is $1,000)
Death premium = 120 units x Death premium = 510 units x
$0.027 = $3.24 $0.011 = $5.61
TPD premium = 120 units x TPD premium = 510 units x
$0.018 = $2.16 $0.009 = $4.59
Total premium = $3.24 + Total premium = $5.61 +
$2.16 = $5.40 per week $4.59 = $10.20 per week

13
 Death and Total and Permanent Disablement cover

TABLE 2: Fixed and voluntary cover fees (premiums)

You can use this table to calculate the cost of fixed basic cover, transferred cover and
voluntary cover.

Weekly fees for $1,000 sum insured

Group 1 – Group 2 – Group 3 –
Default and Manual Non-manual Professional
Age next
Death TPD Death TPD Death TPD
birthday
15-30 $0.026 $0.029 $0.009 $0.007 $0.008 $0.006
31 $0.026 $0.030 $0.009 $0.007 $0.008 $0.007
32 $0.027 $0.030 $0.009 $0.007 $0.009 $0.007
33 $0.027 $0.031 $0.010 $0.007 $0.009 $0.007
34 $0.029 $0.032 $0.010 $0.007 $0.009 $0.007
35 $0.030 $0.033 $0.010 $0.008 $0.009 $0.007
36 $0.031 $0.034 $0.010 $0.008 $0.010 $0.007
37 $0.033 $0.037 $0.011 $0.008 $0.010 $0.008
38 $0.034 $0.038 $0.011 $0.008 $0.010 $0.008
39 $0.037 $0.040 $0.011 $0.009 $0.010 $0.008
40 $0.039 $0.042 $0.013 $0.009 $0.011 $0.008
41 $0.041 $0.045 $0.013 $0.009 $0.011 $0.009
42 $0.043 $0.047 $0.014 $0.009 $0.013 $0.009
43 $0.045 $0.049 $0.014 $0.010 $0.013 $0.009
44 $0.047 $0.051 $0.015 $0.010 $0.014 $0.010
45 $0.048 $0.053 $0.015 $0.011 $0.014 $0.010
46 $0.050 $0.055 $0.016 $0.011 $0.015 $0.010
47 $0.051 $0.056 $0.017 $0.013 $0.015 $0.011
48 $0.053 $0.057 $0.017 $0.013 $0.016 $0.013
49 $0.055 $0.061 $0.018 $0.014 $0.017 $0.013
50 $0.056 $0.062 $0.019 $0.015 $0.018 $0.014
51 $0.058 $0.064 $0.021 $0.015 $0.019 $0.015
52 $0.061 $0.067 $0.024 $0.016 $0.021 $0.015
53 $0.064 $0.071 $0.025 $0.017 $0.023 $0.016

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 Death and Total and Permanent Disablement cover

TABLE 2: Fixed and voluntary cover fees (premiums) (continued)

You can use this table to calculate the cost of fixed basic cover, transferred cover and
voluntary cover.

Weekly fees for $1,000 sum insured

Group 1 – Group 2 – Group 3 –
Default and Manual Non-manual Professional
Age next
Death TPD Death TPD Death TPD
birthday
54 $0.069 $0.076 $0.027 $0.018 $0.025 $0.017
55 $0.073 $0.080 $0.030 $0.021 $0.026 $0.019
56 $0.078 $0.085 $0.032 $0.024 $0.029 $0.021
57 $0.082 $0.092 $0.035 $0.026 $0.032 $0.024
58 $0.089 $0.098 $0.039 $0.029 $0.035 $0.026
59 $0.096 $0.106 $0.043 $0.032 $0.040 $0.030
60 $0.104 $0.116 $0.050 $0.037 $0.046 $0.034
61 $0.116 $0.133 $0.055 $0.042 $0.050 $0.039
62 $0.126 $0.191 $0.059 $0.059 $0.054 $0.056
63 $0.137 $0.316 $0.066 $0.100 $0.059 $0.094
64 $0.153 $0.694 $0.073 $0.209 $0.066 $0.199
65 $0.160 $1.373 $0.077 $0.398 $0.070 $0.376
66 $0.174 $1.373* $0.084 $0.398* $0.076 $0.376*
67 $0.188 $1.373* $0.090 $0.398* $0.082 $0.376*
68 $0.208 $1.373* $0.098 $0.398* $0.089 $0.376*
69 $0.224 $1.373* $0.106 $0.398* $0.097 $0.376*
70 $0.245 $1.373* $0.117 $0.398* $0.105 $0.376*
* If you are 65 to 69 years of age, the only TPD definition you are covered for is (c) – unable to look
after yourself ever again. For definitions refer to pages 26 and 27.

15
Income protection cover
Income protection cover can give you peace of mind by providing you with
monthly income through benefit payments. These are designed to replace
some of your lost income for up to two years if you are unable to work
because of illness or injury.
Who can apply for income Income protection benefit payments are
protection cover? gross of tax and will be taxed at your PAYG
income tax rate. It is important that you
review the level of your income protection
Members who are aged 14 or cover on a regular basis to make sure that
more but less than 65 and are: you always have the appropriate level of
permanently employed, or cover, particularly if your salary changes.

casually employed and working at How do you apply for income

least 15 hours per week, or protection cover?
not employed by an employer You can apply for income protection cover
but are working for reward for at online by logging into Member Online or
least 15 hours per week and are call us on 1800 222 071 to arrange a call
generating income directly due to back from the Insurer to apply over the
personal exertion or activity (eg self- phone. Note: you need to hold (or apply
employed). for) death cover to be eligible for income
protection cover.

How much cover can you You need to decide on the amount of cover
apply for? you want and then apply for the appropriate
number of units to receive that amount. You
If you are eligible for income protection also need to decide whether you want a 30,
cover the minimum monthly benefit is $1,000 60 or 90 day waiting period.
per month. The maximum monthly benefit
you can claim is the lowest of: If you do not choose a waiting period when
you apply for cover, you will automatically
84.5% of your pre-disability income, or
be assessed for a 30 day waiting period. You
your agreed value of income protection should be aware that higher premiums apply
cover, or for a 30 day waiting period.
$30,000 per month.
Each unit provides income protection cover
Your income protection benefits will be of $100 per month. For example, if you want
paid as up to 75% of your pre-disability to be insured for $2,500 monthly benefit
income direct to you, plus up to 9.5% of your payments you will need to apply for 25 units
pre-disability income paid into your super of cover. Your income protection insurance
account provided that your agreed value of cover will start on the date the Insurer
income protection cover is sufficient. accepts your application for cover. If you
The income protection benefit payable is need help completing forms please call us
subject to the maximum monthly benefit on 1800 222 071.
referred to above and the 9.5% payment
to your super account may vary to match
any future changes in the Superannuation
Guarantee rate.

16
 Income protection cover

Your income protection cover is subject If you are on leave without pay at the date
to the Insurer accepting your application you become totally disabled, income
after considering your medical and protection benefits will not be paid to you
lifestyle evidence. until after your specified return date that was
approved by your employer before you went
In assessing your application, rather than on leave.
declining it due to health or lifestyle issues,
the Insurer may place an exclusion (eg left When does your income
ankle) or a loading (ie an additional cost on
standard insurance fees). If this happens,
protection benefit end?
we will tell you and ask you to accept these Your monthly income protection benefit will
conditions before adding insurance cover to continue to be paid to you until the earliest
your account. of any one of the following events occurs:
you are no longer disabled
When does an income protection the end of the benefit period, which is two
benefit start? years
The income protection benefit will be paid you reach age 65
monthly in arrears and will start once: you die (however, an additional two
the waiting period of 30, 60 or 90 days has months’ benefit will be paid as a death
elapsed, and benefit if you are receiving income
the Insurer has determined that you are protection benefit payments at that time).
disabled due to illness or injury. If after being totally disabled you are
No benefits are paid during the waiting assessed to be only partially disabled during
period. The waiting period starts on the date the benefit payment period, you may still
a Medical Practitioner examines you and be eligible to receive part of the monthly
certifies that you are totally disabled. benefit.

Your monthly income protection benefit Special conditions applying to

will be reduced by any disability income Group 2 and 3 members
you receive (see page 18). If you are eligible
to receive income protection payments Members who are part of Group 2
from another fund or insurer, you may apply (Non-manual) and 3 (Professional) can –
in writing for the Fund’s waiting period to within 120 days of the date of their Insurance
be extended so that it does not end until Welcome Letter – apply for income
the payment period of the other income protection cover with a quicker and simpler
protection ceases. You must submit this application process (than would otherwise
application before your 30, 60 or 90 day apply). You can apply online – login to
waiting period with us ends. Member Online, check your insurance group
and start your application.
If you return to work in your normal
occupation or work at full capacity during
the waiting period and subsequently cease
such work because of the illness or injury that
caused your disability, the waiting period
will start again from the date a Medical
Practitioner next examines you and certifies
that you are totally disabled, unless the total
number of days of your return to work is less
than, or equal to, 10% of the number of days
of your chosen waiting period.

17
 Income protection cover

Disability for the purpose of Your monthly income protection benefit will
income protection cover be reduced by any disability income you
may receive.
To be eligible for the income protection
benefit you must be either totally or partially Disability income means the sum of:
disabled immediately after the end of the a) any income (other than benefits received
waiting period. under the Fund’s insurance policy) or
commutation of income, paid or payable
Totally disabled means, if, because of illness in respect of you as a result of your illness
or injury, you have ceased to be gainfully or injury including:
employed and are: i) sick leave payments;
a) unable to perform at least one income ii) any amounts payable under legislation
producing duty of your own occupation; such as workers’ compensation or
b) under the regular care of, and following motor accident compensation;
the advice of, a Medical Practitioner; and iii) any benefits payable under other
c) not working in any occupation, whether income protection insurance policies;
or not for reward. and
where gainfully employed means iv) any benefits payable under any other
employed or self-employed for gain or part of the Fund’s insurance policy;
reward in any business, trade, profession, b) any social security benefits paid or
vocation, calling, occupation or payable in respect of you;
employment including where you have
c) any income earned by you from personal
ceased temporarily to receive any gain or
exertion while disabled; and
reward under a continuing arrangement
for you to be gainfully employed, and d) any income which, in the Insurer’s opinion,
you could reasonably be expected to
where income producing duty means a
earn in your occupation while disabled;
duty of your occupation that immediately
before you became disabled generated for a month for which a disability benefit is
20% or more of your income. payable under the Fund’s insurance policy.
Partially disabled means you are not totally Waiting period is the continuous period of
disabled, but because of illness or injury, you: days you are off work and disabled before
a) have been totally disabled for at least a benefit can be paid. The waiting period is
7 out of the first 12 consecutive days of 30 days unless 60 or 90 day waiting periods
the relevant waiting period (30, 60 or 90 have been agreed. The waiting period starts
days); on the date a Medical Practitioner certifies
b) are unable to work at full capacity in your you are disabled. You must be totally
normal occupation or work immediately disabled for 7 out of the first 12 consecutive
after becoming totally disabled because days of the waiting period.
of the illness or injury that caused your
total disability;
c) are working in a reduced capacity in your
normal occupation or you are working in
another occupation;
d) are earning a monthly income that is less
than your pre-disability income, and
e) are under the regular care of, and
following the advice of, a Medical
Practitioner.

18
 Income protection cover

Cost of income
protection cover Example:

The cost of income protection cover

depends on your age, insurance group Name Steve
and chosen waiting period (30, 60 or
90 days). The insurance fees (premiums) Age 36 years old next
generally increase each year as you get birthday
older. To work out the weekly premium Occupation Courier Driver
for your age, insurance group and
waiting period, refer to Table 3 on pages Insurance Group 1 (Default)
20 and 21. group

The cost of cover is calculated weekly Salary $41,000 pa

and deducted monthly from your super
Waiting 90 days
account.
period
If you are receiving income protection
Maximum $41,000/12 x 84.5%
benefit payments from the Fund, we
amount of = $2,887.08
will suspend your income protection
cover = $2,900 monthly
premiums while you are receiving such
benefit
payments.
Number $2,887.08/100
of units = 29 units (rounded up)
Unit cost $0.102

(using Table 3 on page 23)

Weekly 29 x $0.102 =
cost $2.96 per week

This is the total initial premium. Premiums

generally increase with age.
Steve will receive the lower of 84.5% of
his salary immediately before becoming
disabled or the agreed value of his income
protection cover ($2,900) if the Insurer
accepts the claim.
Note: If Steve chooses the same level of
cover but opts for the shorter 60 day
waiting period, higher premium rates
would apply (see Table 3 on page 20).
The total initial cost would be $5.48 per
week: $0.189 (the cost of one unit of
cover) multiplied by 29 (the number of
units) = $5.48.

19
 Income protection cover

TABLE 3: Income protection fees (premiums)

Weekly fees per monthly benefit of $100 sum insured (2-year benefit period)
Group 1 Group 2 Group 3
(Default and Manual) (Non-manual) (Professional)

Age next 30 60 90 30 60 90 30 60 90
birthday days days days days days days days days days
15 $0.207 $0.152 $0.095 $0.064 $0.049 $0.032 $0.060 $0.046 $0.031
16 $0.207 $0.152 $0.095 $0.064 $0.049 $0.032 $0.060 $0.046 $0.031
17 $0.207 $0.152 $0.095 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
18 $0.207 $0.152 $0.095 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
19 $0.213 $0.154 $0.095 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
20 $0.213 $0.154 $0.095 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
21 $0.218 $0.160 $0.101 $0.072 $0.056 $0.041 $0.069 $0.053 $0.037
22 $0.225 $0.163 $0.101 $0.072 $0.056 $0.041 $0.069 $0.053 $0.037
23 $0.225 $0.163 $0.101 $0.072 $0.056 $0.041 $0.069 $0.053 $0.037
24 $0.225 $0.163 $0.101 $0.072 $0.056 $0.041 $0.069 $0.054 $0.038
25 $0.231 $0.166 $0.101 $0.072 $0.056 $0.041 $0.069 $0.054 $0.038
26 $0.225 $0.160 $0.096 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
27 $0.219 $0.158 $0.096 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
28 $0.214 $0.152 $0.089 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
29 $0.214 $0.150 $0.085 $0.072 $0.052 $0.032 $0.069 $0.050 $0.031
30 $0.220 $0.153 $0.085 $0.073 $0.053 $0.032 $0.070 $0.051 $0.031
31 $0.226 $0.156 $0.085 $0.073 $0.053 $0.032 $0.070 $0.051 $0.031
32 $0.231 $0.158 $0.085 $0.073 $0.053 $0.032 $0.070 $0.051 $0.031
33 $0.242 $0.166 $0.090 $0.081 $0.057 $0.032 $0.076 $0.054 $0.031
34 $0.249 $0.170 $0.090 $0.081 $0.057 $0.032 $0.076 $0.054 $0.031
35 $0.260 $0.178 $0.096 $0.088 $0.060 $0.032 $0.084 $0.058 $0.031
36 $0.276 $0.189 $0.102 $0.088 $0.064 $0.041 $0.084 $0.061 $0.038
37 $0.287 $0.201 $0.114 $0.097 $0.069 $0.041 $0.092 $0.066 $0.038
38 $0.304 $0.209 $0.114 $0.104 $0.073 $0.042 $0.099 $0.069 $0.038
39 $0.321 $0.227 $0.131 $0.104 $0.073 $0.042 $0.099 $0.069 $0.038
40 $0.344 $0.243 $0.142 $0.113 $0.081 $0.049 $0.108 $0.077 $0.047

20
 Income protection cover

TABLE 3: Income protection fees (premiums) (continued)

Weekly fees per monthly benefit of $100 sum insured (2-year benefit period)
Group 1 Group 2 Group 3
(Default and Manual) (Non-manual) (Professional)

Age next 30 60 90 30 60 90 30 60 90
birthday days days days days days days days days days
41 $0.361 $0.255 $0.148 $0.121 $0.084 $0.049 $0.115 $0.081 $0.047
42 $0.383 $0.274 $0.163 $0.129 $0.093 $0.057 $0.123 $0.087 $0.053
43 $0.405 $0.292 $0.180 $0.137 $0.101 $0.064 $0.130 $0.096 $0.061
44 $0.434 $0.315 $0.198 $0.145 $0.104 $0.064 $0.137 $0.099 $0.061
45 $0.457 $0.339 $0.220 $0.153 $0.113 $0.073 $0.146 $0.108 $0.070
46 $0.489 $0.369 $0.249 $0.160 $0.122 $0.081 $0.153 $0.115 $0.077
47 $0.522 $0.399 $0.276 $0.168 $0.129 $0.088 $0.160 $0.123 $0.084
48 $0.563 $0.434 $0.304 $0.184 $0.145 $0.104 $0.176 $0.138 $0.099
49 $0.601 $0.473 $0.344 $0.200 $0.157 $0.113 $0.190 $0.150 $0.108
50 $0.652 $0.517 $0.383 $0.216 $0.173 $0.129 $0.205 $0.164 $0.123
51 $0.706 $0.567 $0.427 $0.232 $0.184 $0.137 $0.222 $0.176 $0.130
52 $0.763 $0.620 $0.477 $0.256 $0.208 $0.160 $0.243 $0.198 $0.153
53 $0.829 $0.681 $0.534 $0.271 $0.225 $0.176 $0.259 $0.214 $0.167
54 $0.902 $0.752 $0.600 $0.295 $0.249 $0.200 $0.281 $0.236 $0.189
55 $0.976 $0.824 $0.673 $0.320 $0.271 $0.224 $0.304 $0.259 $0.213
56 $1.058 $0.904 $0.751 $0.350 $0.298 $0.248 $0.333 $0.284 $0.235
57 $1.146 $0.993 $0.838 $0.375 $0.328 $0.279 $0.356 $0.310 $0.265
58 $1.246 $1.095 $0.943 $0.406 $0.359 $0.310 $0.386 $0.341 $0.294
59 $1.362 $1.208 $1.054 $0.446 $0.397 $0.349 $0.424 $0.379 $0.333
60 $1.491 $1.336 $1.181 $0.493 $0.441 $0.388 $0.468 $0.418 $0.369
61 $1.634 $1.474 $1.312 $0.541 $0.488 $0.436 $0.513 $0.464 $0.413
62 $1.790 $1.626 $1.461 $0.588 $0.536 $0.483 $0.558 $0.509 $0.459
63 $1.607 $1.493 $1.379 $0.532 $0.495 $0.459 $0.504 $0.471 $0.437
64 $1.337 $1.192 $1.044 $0.438 $0.393 $0.348 $0.415 $0.373 $0.332
65 $0.808 $0.616 $0.423 $0.262 $0.199 $0.135 $0.250 $0.189 $0.129

21
Other flexible insurance options
Lifetime event cover Importantly, you do not need to provide any
medical and lifestyle evidence to obtain this
Following a ‘lifetime event’, if you currently additional cover. However, to be eligible for
have cover with us, you may be eligible to additional death, TPD or income protection
apply for increased death only, death and cover you must have the relevant cover
TPD cover, or income protection cover with on your account at the time. In certain
no medical and lifestyle evidence required. circumstances New Event Cover may apply -
These events include: see page 30.
a salary increase
You can apply for lifetime event cover by
birth or legal adoption of a child
logging into Member Online. Alternatively,
marriage or divorce complete the Application for lifetime event
mortgaging a home as security for a insurance cover form with proof the lifetime
loan to purchase that home, and not to event occurred (eg marriage certificate,
refinance an existing home or other loan divorce order, birth certificate, adoption
or purchase an investment property (can documentation, mortgage document). You
only be used once) can download a copy of the form from
death of a spouse twusuper.com.au/forms or call us.
a child’s first day at primary or
You can apply for lifetime event cover more
secondary school
than once, except in the case of mortgaging
first becoming eligible for a Centrelink your home as security for a loan to purchase
carer’s allowance. your home, where you can claim for this
The amount of extra death only, or death and event once. Please note you are limited to
TPD cover you will receive will be the: one application per lifetime event in any 12
equivalent of one unit of basic cover month period.
based on your age next birthday if you You need to apply for the cover within 60
hold basic cover or fixed basic cover, or days of the relevant lifetime event occurring
maximum of $150,000 or 100% of your or within 60 days from the date of the next
current cover if you hold voluntary member statement issued to you following
cover only. the occurrence of the event. You must also
lodge your application before your cover
If any of the events happen, you may also
ends and before your date of disablement.
apply for increased income protection cover
where the maximum increase is the lesser of: You are ineligible for lifetime event cover
25% of your existing income protection if the Insurer has previously rejected your
cover, or application for cover. If you are not in active
$2,500 per month, or employment on the date your additional
the maximum monthly benefit (see lifetime event cover commences, New Event
page 16). Cover conditions apply to the increase in
additional cover until you return to
active employment for two consecutive
months (see page 32).

22
 Other flexible insurance options

Transfer existing cover Can you transfer your existing

insurance cover?
You may be eligible to apply to transfer your
existing death, TPD or income protection You are generally eligible to transfer existing
insurance cover to the Fund from another cover if you meet all of the following
super fund or life insurer. This means that conditions:
if you meet the transfer conditions, we will your other insurance cover is in place and
match the dollar amount of cover you have current when you request the transfer
under your existing insurance, subject to you cancel your other insurance cover
the maximum cover limits of the Fund’s within 60 days of receiving confirmation
insurance policy. The cost of cover and the that your transfer of cover has been
terms and conditions that will apply to the accepted
transferred cover will be those under our
you have not made a TPD claim under any
Fund’s insurance policy. However, if you have
other insurance policy and you are not
any exclusions or special conditions on the
eligible to make a claim in the future
insurance policy you are transferring, these
will carry over with your transferred cover. the Insurer is satisfied you have not been
diagnosed with an illness that would
Any income protection cover you apply to reduce your life expectancy to less than 24
transfer must be on the same basis as the months
cover available in the Fund. In the event your you are in active employment at the time
existing cover has conditions that exceed you apply to transfer your cover
those available in the Fund, your transferred you can provide evidence of your existing
cover will be adjusted to reflect the cover satisfactory to the Insurer
maximum entitlements within the Fund. For
you complete the Insurance transfer form.
example – a waiting period of greater than
90 days will be adjusted to a 90 day waiting How to apply to transfer
period and a benefit period of greater than
your existing cover
two years will be adjusted to two years.
To transfer your existing cover into the Fund
Transferred send the following to us:
Current cover cover waiting 1. completed Insurance transfer form
waiting period period with 2. a copy of one of the following that shows
(existing external the Fund your insured values (evidence):
cover) (TWUSUPER) a) up-to-date statement
30 days 30 days b) certificate of currency
c) written confirmation from the other
60 days 60 days fund/life insurer.
90 or more days 90 days (This must be current and provided to us
within 60 days of the issue date.)

See Table 2 on pages 14 and 15 for the fees Alternately, you apply online by logging into
(premiums) that apply to transferred death Member Online and uploading your copy of
and TPD cover for each occupation group evidence.
and Table 3 on pages 20 and 21 for the fees
(premiums) that apply to transferred income
protection cover.

23
 Other flexible insurance options

Cost of transferred cover

The cost of transferred cover depends Example:
on your age and your insurance group. George is 46 years old (age
To determine the weekly insurance fees 47 next birthday). He is a
(premium) for your age and insurance group, Group 1 member of TWUSUPER.
refer to the premium rates in Table 2 on pages George has death cover of $300,000
14 and 15. with his old super fund and wants to
transfer this cover to TWUSUPER as
The cost of cover is automatically deducted part of a rollover.
from your super account on a monthly
basis, so you don’t have to pay for it out of Cost: Looking at Table 2, Fixed and
your pocket. voluntary cover premiums (see page
14), the weekly premium for $1,000 of
Please note that transferred cover is death cover for a Group 1 member
in addition to any existing cover you turning 47 next birthday is $0.051.
may already hold, and is added to your
TWUSUPER account as fixed cover. This If George meets all the conditions
means that the premiums generally increase and requirements to transfer his
as you get older to ensure the amount of cover to TWUSUPER, he will pay
transferred cover does not reduce. Refer to a weekly premium of $15.30 (or
Table 2 to see how costs change with age. 300 units x $0.051) for $300,000 of
additional death cover.
Premiums for transferred cover
increase with age. The cost of
transferred cover is in addition to the
premiums George pays for his basic
cover. George will hold his transferred
cover in addition to his basic cover
(and any other cover) with TWUSUPER.
Importantly, George did not
have to provide any medical and
lifestyle evidence.

Note: It is important not to close your old

super account or cancel any insurance cover
until you have received written confirmation
from the Fund that your transfer of cover has
been accepted by the Insurer.
Once you have been accepted you then
may want to transfer your account balance
to TWUSUPER to finalise the consolidation of
your super accounts.

24
Important information
Claiming on insurance Terminal illness claims
A death, terminal illness or TPD insurance A terminal illness benefit payment may
benefit is paid in addition to any super be made tax free if all of the following
account balance. circumstances are met:
two registered Medical Practitioners
If you or your dependants make a claim that
certify, jointly or separately, that you suffer
is accepted, your insurance benefit will be
from an illness, or have incurred an injury,
paid in one of the following ways:
that is likely to result in your death within
a death benefit will be paid to one or more 24 months of the certification (certification
of your beneficiaries period)
a terminal illness benefit will be paid to you at least one of the registered Medical
a TPD benefit will be paid to you Practitioners is a specialist practising in an
an income protection benefit will be paid area related to the illness or injury suffered
to you. by you, and
To claim a terminal illness, TPD or income for each of the certifications, the
protection benefit, you (or in the case of a certification period has not ended, and
death benefit, your beneficiaries) should the Insurer is satisfied on medical or other
call us. Our insurance team will discuss any evidence that, despite reasonable medical
necessary paperwork and explain the claims treatment, your illness or injury is likely to
process. If you have queries or need help result in your death within the certification
with the paperwork call us on 1800 222 071. period.

For terminal illness, TPD and income The illness or injury that you suffer from
protection claims, the Insurer will deal with occurs, and the date of the certifications takes
you directly through the claims process – place, while you are insured under the policy.
this includes having your own case manager. The amount paid will be the greater of your
At all times TWUSUPER will support you, death insured value and TPD insured value (if
monitor the Insurer and review any decisions applicable).
they make.

Death claims
If you die, your beneficiaries who are eligible
to be paid the benefit will depend on
whether you had a binding or non-binding
death benefit nomination in place at the
time of your death (see How super works for
more information).
To assist the Trustee we encourage you to
regularly review your nomination and ensure
it is kept up-to-date.
Where you have death cover in place, we
may provide an immediate part payment of
$3,000 from your death benefit to help your
dependants meet the costs that arise on your
death, such as funeral expenses. Call us for
more information about the immediate part
payment of a death benefit.

25
 Important information

TPD claims b) Suffering a specifically defined medical

condition and permanently unable to
The assessment of a TPD claim involves the work because of it
collection and assessment of medical and
All of the following paragraphs (i), (ii), (iii)
other evidence. This may mean in some
and (iv) apply to you:
cases that a decision is not able to be made
for several months after you lodge your i) you were, on the date of disablement,
claim, or even longer in some cases. The aged less than 65 years;
longer you leave it to lodge your claim, the ii) you were absent from all work as a
harder an assessment can be due to the result of suffering a specified medical
lapse in time and obtaining your old medical condition;
records. This can cause lengthy delays. iii) the Insurer considers, on the basis
of medical and other evidence
If your TPD claim is accepted and your death satisfactory to the Insurer, you are
insured value is greater, the difference will unlikely ever to be able to engage in
remain in place on your death cover, subject any occupation, whether or not for
to an end of cover condition (see When reward; and
your cover ends on page 28). For example, if
iv) you are likely to be so disabled for life.
your death cover is $200,000 and your TPD
is $150,000, upon acceptance of your TPD Without limiting the definition of occupation
insured benefit your death insurance cover used in this context, your occupation will
will remain on your account (and premiums also include any reasonable alternative
payable) for $50,000. You can cancel this at occupation you have engaged in for six
any time (see page 29). months or more at any time.
or
You are totally and permanently disabled if
one of the following applies: c) Unable to look after yourself ever again
a) Unlikely to do a suited occupation ever You, as a result of illness or injury,
again have been totally unable to perform
without the physical assistance of
You were, on the date of disablement, another person any two of the following
aged less than 65 years and, as a result of activities of daily living:
illness or injury, have been absent from
all employment for three consecutive dressing – the ability to put on and take
months from the date of disablement off clothing;
and the Insurer considers, on the basis of toileting – the ability to use the toilet,
medical and other evidence satisfactory including getting on and off;
to the Insurer, you are unlikely ever to mobility – the ability to get in and out
be able to engage in any occupation, of bed and on and off chair;
whether or not for reward. bathing – the ability to wash or shower;
Without limiting the definition of feeding – the ability to get food from a
occupation used in this context, plate into the mouth,
your occupation will also include any and you are permanently and irreversibly
reasonable alternative occupation you unable to do so for life, and in the Insurer’s
have engaged in for six consecutive opinion, on the basis of medical and other
months or more at any time. evidence satisfactory to the Insurer, you
or are unlikely to be able to engage in any
occupation whether or not for reward.

26
 Important information

Despite the above, you will not be totally and Circumstances where a death
permanently disabled under (a) or (b) if: benefit will not be payable
1. at any time after you cease employment
with your employer but prior to the Your beneficiaries will not be entitled to an
date you suffer from the illness or insured death benefit if you have previously
injury that is the principal cause of your been paid a terminal illness or TPD benefit
disablement (“the disability date”), you (except where your death cover is greater
are not employed for a period of 12 or than your TPD cover – see page 25 for further
more consecutive months (“period of information).
unemployment”); and
2. you do not, after your most recent
Circumstances where income
period of unemployment but prior protection benefits will not be payable
to the disability date, return to active There are some circumstances where
employment for two consecutive months. an income protection benefit will not be
payable. Income protection benefits will not
Circumstances where death,
be payable if your illness or injury is caused
terminal illness or TPD benefits will directly or indirectly from:
not be payable any war or act of war (whether declared or
The Insurer will not pay an insurance not), revolution, invasion, rebellion or civil
benefit for death, terminal illness or TPD uprising
which is caused by war outside of Australia. any intentional self-inflicted injury or
You will not be covered if you die as a infection or attempted suicide, whether or
direct or indirect result of a pandemic not you were sane at the time, or
illness or any other condition directly normal pregnancy or childbirth, where
or indirectly caused by, or related to, a normal pregnancy or childbirth means
pandemic illness where the Fund has normal and uncomplicated pregnancy or
been issued with notice of such pandemic childbirth, including multiple pregnancy,
illness by the Insurer for a period of at caesarean birth, threatened miscarriage,
least 14 days prior to your death and your participation in in-vitro fertilisation or other
death occurs within 30 days of your joining medically assisted fertilisation techniques
the Fund, recommencing or increasing and normal discomforts of pregnancy such
your cover. Where your death occurs as morning sickness, backache, varicose
within 30 days of cover increasing, only veins, ankle swelling and bladder problems.
the increased amount of the cover is not
payable under this condition. A pandemic Loyalty bonus
illness is an illness for which a pandemic
alert, advisory, notification, declaration By being an insured member of the Fund
or other similar publication is issued by for 10 or more continuous years, you may be
the Australian Government or the World entitled to a loyalty bonus on your insurance
Health Organization. benefits when a claim is paid. As a loyalty
bonus, any insured death, terminal illness
or TPD benefit payable will be increased by
an additional 5% at the time of entitlement
(subject to the maximum cover levels on
page 28). You don’t need to do anything for
this to apply and no additional premiums will
be charged.
The bonus amount will be included if the
Insurer accepts the claim.

27
 Important information

If you do not want insurance cover, Conditions that apply to your

you can cancel your cover insurance cover
You can cancel your death, TPD and income Like most forms of insurance, there are
protection insurance cover by calling us or certain conditions and exclusions that apply
putting your request in writing. You can re- to the granting, or payout, of your insurance
apply for cover at any time, but you will have cover. The main features that apply to the
to provide medical and lifestyle evidence with insurance cover available through the Fund
your application form. You can re-apply by: are set out in this guide. An insurance benefit
logging into Member Online and applying is only payable if the terms of the insurance
online contract are satisfied. Any insurance benefit
calling us on 1800 222 071 and arranging received by the Trustee from the Insurer
for an underwriter to call you to complete is paid to you into your super account
the application over the phone, or (except income protection) and paid only in
accordance with the Fund’s Trust Deed and
completing and returning the Application
superannuation law.
for insurance cover form.
Your insurance provider There are a number of circumstances set out
in this guide where you may not be eligible
The Trustee has taken out insurance for a particular level or type of insurance
contracts with TAL Life Limited, ABN 70 050 cover or your cover may cease. You will not
109 450 AFSL 237848 of Level 16, 363 George have insurance cover for any period when
Street, Sydney NSW 2000 (the Insurer) to such circumstances apply, even if you have
provide insurance for TWUSUPER members. had insurance charges deducted from your
The Trustee may change the Insurer from super account. However, any overpaid death
time to time. The Trustee does not guarantee (including terminal illness), TPD or income
the payment of an insured benefit or the protection insurance premiums will be re-
performance of the Insurer. Information credited to your account. It is important that
about the insurance cover made available you let us know if you are, or become, ineligible
through this PDS is based on the Policy for a particular level or type of insurance cover.
Documents provided by the Insurer. While
every care has been taken in the preparation Maximum cover
of this Insurance Guide and the PDS, the
You can apply to insure yourself for up to a
Policy Documents held with the Insurer will
total of $5 million of death cover and a total
prevail in all disputes.
of $2.5 million of TPD cover. These limits
are the maximum total amounts of basic
cover, fixed basic cover and voluntary death
cover and TPD cover that you may have as
a member of the Fund, regardless of how
many divisions you belong to. You can only
apply for TPD cover if you already hold or are
applying for death cover.
Note that the total of your TPD cover cannot
be more than the total of your death cover
(except for younger ages holding basic
cover). You cannot apply for voluntary TPD
cover that would result in your TPD cover
exceeding your voluntary Death cover, or
apply to reduce your Death cover below your
existing TPD cover.

28
 Important information

Increase in costs of cover When your cover ends

The Insurer may increase the cost of any Your insurance cover will end on the earlier
insurance cover offered by the Fund. We will of any one of the following events occurring:
provide you with at least 30 days prior written the day you cease to be a member of the
notice where this occurs. Fund
the day you turn 70, in the case of basic
Interim accident cover and voluntary death cover, and in the case
While an application for voluntary death, of voluntary TPD cover
TPD or income protection cover is being the day you turn 65, in the case of income
assessed by the Insurer, you will be protection cover and basic TPD cover
provided with interim accident cover for the last day of the month which there is an
the amount of cover you have applied insufficient account balance to deduct the
for (to a maximum of $2 million for death previous month’s premiums in full
or TPD, less the amount of cover already the day your account becomes inactive
in place). In the event your application is the day any death, terminal illness or TPD
for income protection cover, you will be benefit becomes payable by the Insurer in
provided with interim accident cover of respect of you*
up to $15,000 per month.
the date you are no longer deemed to be
This interim accident cover will continue an Insurance Group 1 – Default member,
until the application for insurance is either unless you otherwise satisfy the eligibility
accepted or declined, the request for cover criteria or opt-in to maintain cover.
is withdrawn, or 120 days has expired, or in the day you join any armed forces (other
the case of income protection cover only, than the Australian Armed Forces Reserve)
a monthly benefit becomes payable under the day the Fund receives your request to
the interim accident cover or the interim cancel insurance cover
accident cover is cancelled by the Insurer, the day the Trustee discontinues the
whichever is earlier. relevant (basic or voluntary) death, terminal
illness or TPD cover or income protection
cover for members, and
the date of your death.
Inactive means your account has not
received a contribution or rollover for at least
16 months. You may be able to recommence
your cover (see page 30).
If you cease to be eligible for cover for
some other reason and we do not know
about this, you may still receive a statement
showing a level of cover you are not eligible
for and would be unable to claim, as well as
fee (premium) deductions.
It is important to remain aware of the
circumstances under which cover will cease.
* If you make a TPD claim which is accepted
and your death insured value is greater, the
difference will remain in place on your death
cover, subject to an end of cover condition.

29
 Important information

New Event Cover Recommencement of cover

All cover commencement (except voluntary Where insurance cover has been switched
cover) is subject to New Event Cover. off, it may be possible for it to recommence –
either automatically or at your request. All cover
This means you will only be covered for
commencement and recommencement is
death, terminal illness or TPD arising from:
subject to New Event Cover.
an illness that first becomes apparent, or
an injury that first occurs Insufficient account balance
on or after the date cover last commenced, Where your death and TPD cover (if
recommenced or was increased. applicable) ceases due to an insufficient
account balance, your cover may
You will be eligible for full basic death and
recommence at the same level you held
TPD cover after you have been in active
prior to cover ceasing if:
employment with your employer for 60
1. You request – in writing – that cover
consecutive days.
recommence within 60 days of receiving
New Event Cover may also apply to your cancellation letter and you top-up
increases of cover. A benefit will not be your account with at least two months’
payable in relation to increased cover if worth of insurance fees (premiums).
your death, terminal illness or TPD is due OR
to suicide, attempted suicide or intentional 2. All of the following conditions are met:
self-inflicted injury or infection, whether the next mandatory employer contribution
or not you are sane at the time. For basic is received by the Fund within 183 days
cover, a benefit for death from suicide is from the cover ceasing in the Fund
only excluded where the suicide happens you remain at all times a Fund member,
within 13 months of cover commencing. If and
you have any questions about whether you
you have not previously requested the
are eligible for full basic cover or New Event
cancellation of your cover.
Cover, please call us.
Cover will recommence if you are eligible
New Event Cover can be converted
effective the later of the :
to full cover by:
cash received date of the first employer
logging into Member Online and applying
contribution in respect of your
online
employment with your employer, or
calling us on 1800 222 071 to arrange a call
date your account balance reaches at
back from the Insurer to apply over the
least $500 for Group 1 Default members, or
phone, or
$6,000 for all other members.
completing the Application for
insurance cover form.
Cover will be subject to the Insurer accepting
the application, after considering your
medical and lifestyle evidence.

30
 Important information

Inactivity Worldwide cover

If your cover ceases due to inactivity (no Your cover will remain in force if you travel
contributions or roll-ins are received into outside Australia as long as you do not meet
your super account for 16 consecutive one of the end of cover conditions under
months), your cover may automatically the relevant insurance policy. However, if you
recommence when we receive a need to make a claim for terminal illness,
contribution or roll-in for you. The following TPD or income protection, you may be
minimum balances are also required for required to return to Australia for assessment
insurance to recommence: (at your expense). Consequently, the
Group 1 Default members – $500 Insurer may make the payment of a benefit
all other members – $6,000. conditional upon this assessment.

Putting Members’ Interests First (PMIF) While you are outside Australia, an income
legislation protection benefit will only be paid for six
months in total or such time as agreed by
If we had to cease insurance cover at 1 April the Insurer in writing.
2020 because you:
were not employed in a dangerous Check your insurance cover
occupation, and
It is your responsibility to ensure that your
your account balance was less than $6,000, account balance is sufficient to cover your
and premiums each month. We accept no
you did not tell us you wanted to keep responsibility or liability if your insurance
your cover, cover lapses because you have not
basic cover may automatically recommence maintained sufficient funds to pay premiums
once you have a minimum balance of $6,000 or for informing you if your cover has lapsed
in your super account. or will lapse. You can check your insurance
details any time via Member Online.
If cover recommences on your account,
we will write to you to let you know the It is important to check your member
cover type that has recommenced, the statement we send you to ensure that
level of your insurance cover and the cost your level of insurance cover is recorded
of the cover. If cover recommences on correctly. If you make a claim, the cover
your account, you can cancel it at any time assessed may be the lower of the cover you
by calling us on 1800 071 222. Cover will applied for and the cover we have recorded.
continue, with fees (premiums) automatically If you cease to be eligible for cover and
deducted from your super account on we do not know about this, you may still
a monthly basis, until you tell us you do receive a statement showing a level of
not want it or you meet an end of cover cover you are not eligible for and therefore
condition. you would be unable to claim in the event
of death, terminal illness or disablement.
It is important to remain aware of the
circumstances under which cover will cease.
Please call or email us if you have questions
about your insurance cover.

31
Some insurance terms explained
Accredited higher education qualification Eligible member for insurance means at the
means a certificate, diploma, degree or other time you become a member of the Fund
qualification which the Insurer accepts is a and otherwise entitled to insurance cover:
higher education qualification in terms of the a) you are a member of the Fund
guidelines, standards and criteria set down b) you are an employee in respect of whom
for a qualification having Higher Education employer contributions are required to
Sector Accreditation under the Australian be made
Qualifications Framework.
c) you are aged at least 18 for basic cover
Where Australian Qualifications d) you are aged less than the cover expiry
Framework means the unified system age, and
of national qualifications which is e) you satisfy such other requirements that
monitored by the Australian Qualifications are from time to time stipulated by the
Framework Advisory Board established Insurer.
by the Ministerial Council on Education,
Employment, Training and Youth Affairs Income means your annual salary earned
(MCEETYA) or such other system of from personal exertion.
national qualifications acceptable to the Where salary includes any packaged
Insurer. elements not received directly by you
Active employment means you are: as taxable earnings but excludes any
a) an employee engaged to carry out director’s fees, bonuses, compulsory
identifiable duties employer superannuation entitlements,
overtime, commission, investment
b) actively performing all the duties and
income and profit distribution.
work hours of your usual occupation
c) in the Insurer’s opinion, not restricted by Where you are in self-employment, salary
illness or injury from being capable of means the earnings generated by the
performing those duties on a full time business as a direct result of your personal
basis and the duties of your normal exertion (ie business earnings that would
occupation on a full time basis (even if not stop if you could not work due to illness
then working on a full time basis), and or injury):
d) not entitled to, or receiving, income a) during the 12 months immediately
support benefits relating to illness or before your most recent period of
injury, from any source including, but disability; or
not limited to, workers’ compensation b) if you have not been in business for at
benefits, statutory transport accident least 12 months, during the period for
benefits and disability income benefits. which you have been in business;
Where full time basis means working at less your share of business
least 35 hours per week. expenses incurred in generating
the relevant earnings, but before
Basic cover provides you with death, the deduction of income tax, for
terminal illness and TPD insurance, with the the business for the same period.
amount of insurance varying depending
upon your age and insurance group. Insurance fees are the premiums you pay
for insurance cover, deducted monthly from
your account.

32
 Some insurance terms explained

Where: Participating Employer means a person

a) self-employment means performing or entity that makes super contributions
a regular occupation in a business of to TWUSUPER on your behalf to satisfy,
which you are, in whole or part, the or reduce its obligations under an award
direct or indirect owner; or industrial agreement or under the
b) business expenses include the Superannuation Guarantee legislation and
following, but are not limited only to: has been accepted by the Trustee as a
superannuation for you and your Participating Employer under the Fund’s Trust
‘non-working’ spouse; Deed. Participating Employer also includes a
principal contractor in respect of a contract
depreciation;
courier who has been accepted by the
motor vehicle expenses (including Trustee as a principal contractor under the
payments under a lease), unless used Trust Deed.
primarily as a work vehicle.
Pre-disability income means the total
Medical and lifestyle evidence/proof of monthly value of income received by you
age means at some point you may be from your regular occupation averaged over
asked to provide evidence of health and the most recent 12 months immediately prior
lifestyle or proof of age. Cover may be to becoming disabled.
refused or special terms and conditions may
be imposed if the information supplied is Where you were employed by an employer
incorrect or unsatisfactory or if you do not on a permanent basis or working at least 15
supply the requested information. hours per week and have been employed
for less than 12 months, then the total
Medical Practitioner means a person monthly value of income will be averaged
acceptable to the Insurer who is registered over the period since you last commenced
and practising as a medical practitioner in employment but subject to a minimum
Australia, other than yourself, your spouse averaging period of 6 months.
or partner, parent, child, sibling, business
partner, associate or employee. The Insurer Where you were not employed by an
may accept a similarly qualified person who employer but were working for reward for
is registered and practising as a medical at least 15 hours per week and you generate
practitioner in another country. your income directly due to personal
exertion or activity and have been working
New Event Cover means that you are only for reward for less than 12 months, then
covered for claims arising from: the total monthly value of income will be
an illness or injury that first becomes averaged over the period since you last
apparent, or commenced working for reward but subject
to a minimum averaging period of 6 months.
an injury that first occurs,
Regular occupation means any form of
on or after the date insured cover last personal exertion performed by the you
commenced, recommenced or, where on a regular and recurring basis during the
we agree in writing, was increased for the relevant period for the purpose of producing
insured member under the policy. income excluding any activity that produces
income through investments or other forms
of passive income generation.

33
 Some insurance terms explained

Terminal illness (as it relates to your

insured benefit) exists in relation to you at a
particular time if the following circumstances
exist:
a) two Medical Practitioners have certified
in writing, jointly or separately, that you
suffer from an illness, or have incurred an
injury, that is likely to result in your death
within a period (the ‘certification period’)
that ends not more than 24 months after
the date of the certification;
b) at least one of the Medical Practitioners
is a specialist practising in an area related
to the illness or injury suffered by you;
c) for each of the certificates, the
certification period has not ended; and
d) the Insurer is satisfied, on medical or
other evidence, that, despite reasonable
medical treatment, your illness or injury
is likely to result in your death within the
certification period.
The illness or injury that you suffer from must
occur, and the date of the certifications must
take place, while you are an insured member
of the Fund.

34
We’re here to help

Member Service team

If you’re not sure where to start, The team can help you with:
contact our Member Service team. account balances
P 1800 222 071 updating your details
W twusuper.com.au arranging insurance cover
filling out forms, and
TWUSUPER
GPO Box 779 arranging a face-to-face meeting and/
MELBOURNE VIC 3001 or advice appointment.

From time to time, we may need to contact you about your super with us. Where
you provide us with your email address, we may choose to communicate with you
electronically via email and Member Online.

35
TWUSUPER can help you
with financial advice, no matter
where you are along life’s journey…
TWUSUPER members can get limited financial for an initial appointment – and at the end of
advice* over the phone. For straightforward the initial appointment, you will be provided
matters about your TWUSUPER account, with an obligation-free quote before deciding
such as investment choice, contributions or whether to proceed.
insurance, there is no extra cost to use this
service – the cost is included in the fees that
apply to all super accounts.
We’re here and ready to help, so
And if you’re ready to take a closer look at your phone us on 1800 222 071.
super or financial situation more generally, you
can get comprehensive financial advice* over
the phone or face-to-face. There is no charge

TSR2924.5

SuperRatings does not issue, sell, guarantee or underwrite this product.

The information in this document forms part of the TWUSUPER Product Disclosure Statement (PDS)
issued on 1 April 2020 by TWU Nominees Pty Limited ABN 67 002 835 412 AFSL 239163 (Trustee). The PDS
is available at twusuper.com.au/pds. TWU Nominees Pty Ltd is the trustee of TWUSUPER (ABN 77 343
563 307) (‘the Fund’). The information in this document is to be distinguished from other ‘referenced’
information which is referred to in the PDS but is not expressly part of the PDS.
This document, together with other guides and documents, describes in simple terms the significant
information for TWUSUPER. They provide information for both existing and prospective members.
Any reference in this guide to ‘financial adviser’ means a licensed or appropriately authorised financial
adviser.
The information in this document should be read carefully. It contains general information only and does
not take into account any person’s individual financial objectives, financial situation or needs. Before
acting on any information in this document, you should consider the appropriateness of the information
having regard to your objectives, financial situation and needs. You should consider the PDS (including all
‘referenced’ information) before making any decision about TWUSUPER. We recommend that you speak
to your financial adviser or contact TWUSUPER to speak to a financial adviser if you need help in making
an investment decision. The information in this document is up to date at the time of its preparation.
Legislative and other changes after the time of preparation may affect the accuracy of some of the
information contained in it.
*The Trustee has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL No 232514
to facilitate the provision of financial advice to members of TWUSUPER (Fund). Advice is provided by
TWUSUPER financial advisers who are representatives of IFS. Fees may apply. Further information about
the cost of advice is set out in IFS’ Financial Services Guide, a copy of which can be obtained by calling
1800 222 071. IFS is responsible for any advice given to you by its representatives.
The cost of providing certain phone-based financial advice services is incorporated into the fees that
are applicable to all super accounts. Fees for comprehensive financial advice provided to you either over
the phone or face-to-face are charged to you directly and will be set out in your Statement of Advice.
This document was prepared and issued by the Trustee.