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E-Wallet Customer Awareness Survey

This document contains a 22 question survey about customer awareness and usage of e-wallets in India. The survey collects information about respondents' demographics, knowledge of e-wallets, payment preferences, usage behaviors, security perceptions, and opinions on e-wallets promoting cashless payments. Most questions are multiple choice with options like frequency of use, top e-wallets used, satisfaction levels, and perceptions of security and usefulness of e-wallets for digital payments.

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Aisha Singh
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3K views3 pages

E-Wallet Customer Awareness Survey

This document contains a 22 question survey about customer awareness and usage of e-wallets in India. The survey collects information about respondents' demographics, knowledge of e-wallets, payment preferences, usage behaviors, security perceptions, and opinions on e-wallets promoting cashless payments. Most questions are multiple choice with options like frequency of use, top e-wallets used, satisfaction levels, and perceptions of security and usefulness of e-wallets for digital payments.

Uploaded by

Aisha Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire

Survey on: Customer awareness towards E-wallets

Name : Age :

Sex : Locality :

Q.1 Are you aware regarding the functionality of E-wallets?

i) Fully aware ( ) ii) Partially aware ( ) iii) Not aware ( )

Q.2 Where did u get information about E-wallets?

i) Social media ( ) ii) Friends ( ) iii) Magazine/Television ( )

Q.3 Do you use E-wallet for financial transactions?

i) Yes ( ) ii)No ( )

Q.4 Why do you prefer E-wallet over other modes of payment?

i) Time saving ( ) ii) Ease of use ( ) iii) Security ( )

Q.5 Which device do you use for making the payment via E-wallet?

i) Smartphone ( ) ii) Computer ( ) iii) Both ( )

Q.6 Which E-wallet do you prefer most of the time?

i) Paytm ( ) ii) Freecharge ( )

iii) Mobikwik ( ) iv) Google wallet ( )

Q.7 How do you consider E-wallet against other sort of payment methods?

i) Alternate choice ( ) ii) Substitute ( ) iii) Supportive Instrument ( )

Q.8 What are your purpose of using E-wallet?

i) Money Transfer ( ) ii) Recharge ( )

iii) utility &bill payment ( ) iv) All of the above ( )

Q.9 What you keep in mind when you use E-wallet?

i) Available discount ( ) ii) Premium offers ( ) iii) Cash back ( )

Q.10 How many times have you used the E-wallets?

i) Only once ( ) ii) 5-10 times ( ) iii) More than 10 times ( )

Q.11 How often do you use E-wallet?

i) Daily ( ) ii) Weekly ( ) iii) Monthly ( )

Q.12 How much money do you load in E-wallet on a monthly basis?

i) less than 500 ( ) ii) 500 - 1000 ( ) iii) More than 1000 ( )
Questionnaire
Survey on: Customer awareness towards E-wallets
Q.13 How much money have you loaded in E-wallet till now?

i) Less than 5000 ( ) ii) 5000-10000 ( ) iii) More than 10000 ( )

Q.14 How do you rate the E-wallet service that you have used?

i ) Very satisfied ( ) ii) Satisfied ( )

iii) Neutral ( ) iv) Unsatisfied ( )

Q.15 Would you want to continue using E-wallet?

i) Very likely ( ) ii) Likely ( ) iii) Neutral ( )

iv) Unlikely ( ) v) Very unlikely ( )

Q.16 Are there any obstacles when you use E-wallet?

i) Yes ( ) ii) No

Q.17What are the obstacles you Face while using E-wallet?

i) Security of mobile payment ( )

ii) Too time consumption to set up ( )

iii) Involves danger of losing money ( )

iv) Cannot be used for International transaction ( )

Q.18 Are E-wallet services useful mode of payment?

i) Strongly Agree ( ) ii) Strongly disagree ( )

Q.19 Do you think E-wallet should be widely available in India?

i) Very likely ( ) ii) likely ( )

iii) Neutral ( ) iv) Unlikely ( )

Q.20 Do you believe your transactions are secured?

i) Strongly agree ( ) ii) Strongly disagree ( )

Q.21 Does using E-wallet promotes cashless payment to the next level?

i) Yes, of course ( ) ii) No ( )

Q.22 Would you like to refer your friend to use E-wallet?

i) Very likely ( ) ii) Likely


( )

iii) Neutral ( ) iv) Unlikely ( )


Questionnaire
Survey on: Customer awareness towards E-wallets
Signature……………………………….

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