Title: The Uses of E-wallet in UiTM Seri Iskandar
We are students from Faculty of Architecture, Planning and Surveying under
Department of Town and Regional Planning. We are conducting a survey regarding
“The Uses of E-wallet in UiTM Seri Iskandar” for the subject in Data Management
(TPS 452). Thank you for willing to participate in this survey. The objectives for this
survey is to identify the uses of e-wallet by student, to determine the potential of e-
wallet service, and to propose a recommendation on e-wallet services. All your
feedback submitted will be kept confidential. In this study, respondents were
required to respond on (1) the suitability of the attributes in each category, (2)
suggest the important of new attributes. This questionnaire is expected to take
about 10-15 minutes. If you have further questions about this study, kindly please
contact Afiq Farhan Mohd Zaaim via afiqfarhan98@gmail.com. Your participation in
this study will play a vital role in providing valuable feedback to improve e wallet
usage in UiTM.
Part A: General Information
1. Gender:
Male
Female
2. Age:
Under 18
18 - 29
30 - 44
45 - 59
60+
3. Do you use smartphone?
Yes
No
4. Have you use smartphone for making online payment?
Yes
No
5. What kind of e-wallet that you use to purchase the product? (can tick more then
1)
Touch n go e-wallet
Boost
Grab pay
Other: ________________
Part B: Needs to E-Wallet
6. Are you aware on the E-wallets functions?
Fully aware
Partially aware
Not aware
7. Are you using E-wallet?
Yes
No
8. Why do you prefer E-wallet over other modes of payment?
Time saving
Ease of use
Security
9. Have you ever use e-wallet in UiTM to buy any goods or service?
Yes
No
10. What are your most frequent usage of using E-wallet?
Money Transfer
Recharge (Top-up)
Utility &bill payment
Others: ________________
11. What the interesting when you use the E-wallet?
Available discount
Premium offers
Cash back
Convenient
12. How often do you use E-wallet?
Daily
Weekly
Monthly
Part C: Challenges using E-Wallet
Rate the satisfaction base on the guide below
Strong Disagree = 1, Disagree = 2, Neutral = 3, Agree = 4, Strong Agree = 5
Question 1 2 3 4 5
13. You satisfied with speed of internet connection in UiTM area
that can smooth your e-wallet transaction when making a
payment.
14. You will spend the money in the various type of e-wallet
(more than one of e-wallet).
15. You satisfied with availability provision of e wallet in the
shop, kiosk and services in UiTM Seri Iskandar.
16. You are convenient with E-wallet service that you have
used in UiTM Seri Iskandar.
17. The transaction of e-wallet are secured in term of security
system (hijack and privacy data).
18. You want to continue using E-wallet in UiTM Seri Iskandar.
19. You want to suggest your friend to using E-wallet in UiTM
Seri Iskandar.
Part D: Suggestion on e-wallet in UiTM Seri Iskandar
20. What are you suggesting to make the e-wallet success in UiTM Seri Iskandar?
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