Mohd Wasiullah Khan is seeking a position that utilizes his strong language and communication skills. He has over 7 years of experience in customer service, training, and education. His skills include problem solving, customer coaching, process improvement, and teaching both soft skills and subjects like English, banking, and railways. He has a Bachelor's degree in Science and Education and is proficient in English, Hindi, and Urdu.
Mohd Wasiullah Khan is seeking a position that utilizes his strong language and communication skills. He has over 7 years of experience in customer service, training, and education. His skills include problem solving, customer coaching, process improvement, and teaching both soft skills and subjects like English, banking, and railways. He has a Bachelor's degree in Science and Education and is proficient in English, Hindi, and Urdu.
Mohd Wasiullah Khan is seeking a position that utilizes his strong language and communication skills. He has over 7 years of experience in customer service, training, and education. His skills include problem solving, customer coaching, process improvement, and teaching both soft skills and subjects like English, banking, and railways. He has a Bachelor's degree in Science and Education and is proficient in English, Hindi, and Urdu.
Mohd Wasiullah Khan is seeking a position that utilizes his strong language and communication skills. He has over 7 years of experience in customer service, training, and education. His skills include problem solving, customer coaching, process improvement, and teaching both soft skills and subjects like English, banking, and railways. He has a Bachelor's degree in Science and Education and is proficient in English, Hindi, and Urdu.
OBJECTIVE A position in a forward-thinking, growth oriented organization that will make excellent productive use of my first-rate language skills gained through extensive study as well as experience, which will provide me ample opportunities to increase profitability, efficiency and growth of the organization.
SUMMARY OF SKILLS A human potential sculptor, an influential trainer, a counselor and a catalyst for positive change in individuals and organizations. Scrupulous,energetic and ingenious Science graduate, with over 7 years of work experience as customer care executive, Sr. customer care executive and communication and soft skills trainer. Highly organized self starter with effective interpersonal skills and demonstrated ability to manage/build relationships .A keen analyst with an eye for detail and a serious commitment to accuracy and quality while meeting goals or deadlines. Excellent temperament to multi-task and coordinate various activities under high pressure and time to constraints. Adept in adjusting to new situations coupled with excellent communication, liaison and relationship management skills.
PROFESSIONAL EXPERIENCE Sr. Executive operation
IBM Daksh Pvt. Ltd. Nov2006 -Jan2010
Communication Trainer Institute of computer Jul2010 –Jun2011. Orion Edutech Pvt. Ltd. Jul2011 –present. Work Profile:-
Worked for Finance and Mortgage process based in US (Citimortgage). Solving customer’s problems while providing their account status.
Guide the customer for Web Site enrollment and reset the password.
Coach the customers regarding other Sales products provided by Citi Bank E.g. Credit Cards, Checking Account and Savings Account etc.
Articulately designed a presentation for re-engineering process of write-off among the analysts across the team, resulting in maximizing the quality of resolution.
Providing training for soft skills.
Teaching business communication skills at all levels from school to college level students.
Teaching competitive English for various competitions like- Banking, Railways and S.S.C.
Devised and taught mixed ability language courses on student development programme.
Encouraged and motivated students.
Education BACHELOR IN SCIENCE Avadh university(2003) BACHELOR OF EDUCATION (2012) Gorukhpur university
OTHER PARTICULARS Father’s Name Abdul Hameed
Date of birth 1 st July 1980
Sex Male
Marital Status Married
Languages known English, Hindi & Urdu
Nationality Indian
Hobbies Reading books, interacting with new people
