The document appears to be a dealer satisfaction survey for Exide, a battery company. It contains 20 multiple choice and rating scale questions for dealers regarding their experience working with Exide. Key areas covered include perceptions of product quality, pricing, promotional activities, customer service and support, and preferences for improvements. Respondents are asked to provide their dealership information and evaluate various aspects of Exide's products, policies and employee interactions on a scale.
The document appears to be a dealer satisfaction survey for Exide, a battery company. It contains 20 multiple choice and rating scale questions for dealers regarding their experience working with Exide. Key areas covered include perceptions of product quality, pricing, promotional activities, customer service and support, and preferences for improvements. Respondents are asked to provide their dealership information and evaluate various aspects of Exide's products, policies and employee interactions on a scale.
The document appears to be a dealer satisfaction survey for Exide, a battery company. It contains 20 multiple choice and rating scale questions for dealers regarding their experience working with Exide. Key areas covered include perceptions of product quality, pricing, promotional activities, customer service and support, and preferences for improvements. Respondents are asked to provide their dealership information and evaluate various aspects of Exide's products, policies and employee interactions on a scale.
The document appears to be a dealer satisfaction survey for Exide, a battery company. It contains 20 multiple choice and rating scale questions for dealers regarding their experience working with Exide. Key areas covered include perceptions of product quality, pricing, promotional activities, customer service and support, and preferences for improvements. Respondents are asked to provide their dealership information and evaluate various aspects of Exide's products, policies and employee interactions on a scale.
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Questionnaire for Dealer Satisfaction Survey
1. Name of the Dealer:
2. Dealership Address:
3. Name of the Respondent:
4. How long have you been associated with Exide?
1-3 years 4-7 years 8-10 years 10+ years
5. What do you feel about the Quality of the Exide Products?
Very Good Good Satisfactory Poor Possible Reasons (If Any): 6. Which factor enables you to be the dealer of the Exide Products (rate from 1 to 5)? Promotional Scheme Quality Company Policy Margins Price If there are other reasons, Please Specify: 7. What do you feel about the credit period given by Exide? Very Good Good Satisfactory Poor
8. What do you think about the promotional activities given by Exide?
Very Good Good Satisfactory Poor 9. What do you feel about the Price of the Exide Products? Very High High Average Low
10. What do you feel about the After sales services provided by Exide? Highly Satisfied Satisfied Moderate Dissatisfied Any Suggestions related to After-sales services: 11. What type of promotional activity you prefer with Exide Products? Discount Gift Price Offers
12. What do you feel about the availability of the Exide Products? Very Good Good Satisfactory Poor
13. Are you dealing with other companies?
Yes No If yes, Please Specify (in order of preference):
14. Do you have proper accessibility/information about Exide products?
Yes No If No, Please Specify the issue(s):
15. What do you feel about the Exide employees dealing with you? Highly Satisfied Satisfied Average Dissatisfied
16. What are the factors that you expect to be improved by Exide? Promotional Scheme Sales Follow up Service Credit Facility Others, Please Specify:
17. Do you have any complaints about the Exide Products?
Yes No If Yes, Please Specify:
18. Do you recommend Exide products to your customers?
Yes No If No, Please Specify the reason(s):
19. Do you have suggestions for improvement in the Quality of Exide Products? Yes No If Yes, Please Specify:
20. How would you rate the following products on a scale of 1-5? Exide Amaron Amco Others(Specify) Quality Price Availability After-Sales services Warranty Period Other Factors (Specify if any) 1. 2. 3.
