‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬

‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫ﺑﺴﻤﻪ ﺗﻌﺎﻟﻲ‬ ‫‪S‬‬

‫ﻣﺼﻮﺑﺎﺕ ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪1392/8/12‬‬

‫ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺭ ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﺍﺻﻼﺣﺎﺕ ﭘﻴﺸﻨﻬﺎﺩﻱ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 90‬ﻣﻮﺭﺥ‬
‫‪ 1389/5/10‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ) ‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ ﺭﺍ ﺑﺮﺭﺳﻲ ﻭ‬
‫ﺁﻥ ﺭﺍ ﺗﺼﻮﻳﺐ ﻭ ﻣﻔﺎﺩ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ) ‪ (SLA‬ﺑﻪ ﺷﺮﺡ ﺯﻳﺮ ﺭﺍ ﺟﺎﻳﮕﺰﻳﻦ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ‬
‫ﻛﺮﺩ‪:‬‬

‫ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪(SLA‬‬

‫ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫‪ -1‬ﻣﻘﺪﻣﻪ‬
‫‪ 9‬ﻣﺎﺩﻩ ‪ 6‬ﺍﺳﺎﺳﻨﺎﻣﻪ ﺳﺎﺯﻣﺎﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﻭ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺭﺍﺩﻳﻮﻳﻲ ﻭ ﺑﻪ ﻣﻨﻈﻮﺭ ﺷﻔﺎﻑ ﺳﺎﺯﻱ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺩﺭ‬ ‫ﺑﺎ ﺍﺳﺘﻨﺎﺩ ﺑﻪ ﺑﻨﺪ‬
‫ﻣﻘﺎﺑﻞ ﻫﺰﻳﻨﻪ ﺁﻥ ﺩﺭ ﺷﺒﻜﻪ ﻫﺎﻱ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ ﻭ ﺭﻋﺎﻳﺖ ﺣﻘﻮﻕ ﻣﺸﺘﺮﻳﺎﻥ‪ ،‬ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ‬
‫ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ ﺩﺭ ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 90‬ﻣﻮﺭﺥ ‪1389/5/10‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺑﻪ ﺷﺮﺡ ﺯﻳﺮ ﻣﻮﺭﺩ ﺑﺮﺭﺳﻲ ﻭ ﺗﺼﻮﻳﺐ ﻗﺮﺍﺭ‬
‫ﮔﺮﻓﺖ‪ .‬ﺭﻋﺎﻳﺖ ﺿﻮﺍﺑﻂ ﺗﻌﻴﻴﻦ ﺷﺪﻩ ﺩﺭ ﺍﻳﻦ ﻣﺼﻮﺑﻪ ﺍﺯ ﺗﺎﺭﻳﺦ ﺗﺼﻮﻳﺐ ﻻﺯﻡ ﺍﻻﺟﺮﺍﺳﺖ‪.‬‬

‫‪ -2‬ﺗﻌﺎﺭﻳﻒ‬
‫ﻛﻤﻴﺴﻴﻮﻥ‪ :‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ‬
‫ﺳﺎﺯﻣﺎﻥ‪ :‬ﺳﺎﺯﻣﺎﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﻭ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺭﺍﺩﻳﻮﻳﻲ‬
‫ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ‪ :‬ﺍﺭﺍﺋﻪ ﻛﻨﻨﺪﻩ ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬
‫ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ‪ :‬ﺩﺭﻳﺎﻓﺖ ﻛﻨﻨﺪﻩ ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ‪ :‬ﻳﻚ ﻗﺮﺍﺭﺩﺍﺩ ﺩﻭ ﺟﺎﻧﺒﻪ ﺑﻴﻦ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻭ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﻛﻪ ﺑﺮ ﺍﺳﺎﺱ ﺗﻮﺍﻓﻖ ﻭ ﺑﻪ ﻣﻨﻈﻮﺭ ﺗﻀﻤﻴﻦ‬
‫ﭘﺎﺭﺍﻣﺘﺮﻫﺎﻱ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺗﻮﺍﻓﻖ ﺷﺪﻩ‪ ،‬ﻣﻨﻌﻘﺪ ﻣﻲ ﺷﻮﺩ‪ .‬ﺩﺭ ﺍﻳﻦ ﻗﺮﺍﺭﺩﺍﺩ ﺑﺎﻳﺪ ﻛﻴﻔﻴﺖ ﺳﻄﺢ ﺧﺪﻣﺎﺕ‪ ،‬ﻧﺤﻮﻩ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﺗﺨﻄﻲ ﺍﺯ ﺳﻄﺢ‬
‫ﺧﺪﻣﺎﺕ ﻭ ﺿﻤﺎﻧﺖ ﻫﺎﻱ ﺍﺟﺮﺍﻳﻲ ﺁﻥ ﺗﻌﻴﻴﻦ ﺷﻮﺩ‪ .‬ﺍﺯ ﺍﻳﻦ ﭘﺲ ﺍﻳﻦ ﻗﺮﺍﺭﺩﺍﺩ ‪ �SLA‬ﻧﺎﻣﻴﺪﻩ ﻣﻲ ﺷﻮﺩ‪.‬‬
‫‪P0F‬‬ ‫‪P‬‬

‫ﺷﺒﻜﻪ‪ :‬ﻣﺠﻤﻮﻋﻪ ﻧﻘﺎﻁ ﻭ ﺧﻄﻮﻁ ﺍﺭﺗﺒﺎﻃﻲ ﺑﻴﻦ ﺁﻥ ﻫﺎ ﻛﻪ ﺑﺮﺍﻱ ﺍﺭﺍﺋﻪ ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻲ ﺷﻮﻧﺪ‪.‬‬
‫ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ‪ :‬ﻳﻚ ﻣﺎﻩ ﺷﻤﺴﻲ ﺑﺎ ﻓﺮﺽ ﻫﺮ ﻣﺎﻩ ‪ 30‬ﺭﻭﺯ‬
‫ﺳﺎﻋﺎﺕ ﻛﺎﺭﻱ ﻣﻮﺛﺮ‪ 24 :‬ﺳﺎﻋﺖ ﻛﺎﺭﻱ ﺩﺭ ﻃﻮﻝ ﻳﻚ ﺷﺒﺎﻧﻪ ﺭﻭﺯ ﻛﻪ ﺩﺭ ﺍﻳﻦ ﺿﻮﺍﺑﻂ ﻣﺤﺎﺳﺒﺎﺕ ﻣﺮﺑﻮﻁ ﺑﻪ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺑﺮ‬
‫ﺍﺳﺎﺱ ﺳﺎﻋﺎﺕ ﻛﺎﺭﻱ ﻣﻮﺛﺮ ﺍﻧﺠﺎﻡ ﺧﻮﺍﻫﺪ ﺷﺪ‪.‬‬
‫ﻗﻄﻌﻲ ﺧﺪﻣﺖ‪ :‬ﻗﻄﻊ ﺧﺪﻣﺖ ﺗﻮﺍﻓﻖ ﺷﺪﻩ ﺍﺯ ﺳﻤﺖ ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ‬

‫‪1-Service Level Agreement‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 1‬ﺍﺯ ‪6‬‬
 ‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫ﺭﺳﻴﺪ ﺧﺮﺍﺑﻲ �‪ :‬ﺍﻋﻼﻡ ﻭﺻﻮﻝ ﮔﺰﺍﺭﺵ ﺧﺮﺍﺑﻲ ﻭ ﻳﺎ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻛﻪ ﺍﺯ ﻃﺮﻑ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺍﻋﻼﻡ ﻣﻲ ﺷﻮﺩ‪.‬‬ ‫‪P‬‬ ‫‪P1F‬‬

‫ﻣﻴﺰﺍﻥ ﺗﻠﻔﺎﺕ ﺑﺴﺘﻪ ﻫﺎ )‪ :� (PLR‬ﺑﻪ ﻣﻴﺎﻧﮕﻴﻦ ﮔﻢ ﺷﺪﻥ ﻭ ﻳﺎ ﺍﺯ ﺩﺳﺖ ﺭﻓﺘﻦ ﺑﺴﺘﻪ ﻫﺎﻱ ‪ IP‬ﺩﺭ ﻃﻮﻝ ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﺍﻃﻼﻕ ﻣﻴﺸﻮﺩ ﻭ‬
‫‪P‬‬ ‫‪P2F‬‬

‫ﺑﻪ ﺭﻭﺵ ﺍﺭﺳﺎﻝ ﺑﺴﺘﻪ ﻫﺎﻱ ‪ �ICMP‬ﺑﻪ ﺍﻧﺪﺍﺯﻩ ‪ 100‬ﺑﺎﻳﺖ ﻭ ﺑﻪ ﺗﻌﺪﺍﺩ ‪ 1000‬ﻋﺪﺩ ﺍﺯ ﭘﻮﺭﺕ ﺩﺳﺘﺮﺳﻲ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺗﺎ ﻧﻘﻄﻪ ﺍﻧﺘﻬﺎﻳﻲ ﺩﺍﺧﻞ‬
‫‪P‬‬ ‫‪P3F‬‬

‫ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻭ ﺑﺮ ﺍﺳﺎﺱ ﻣﻴﺎﻧﮕﻴﻦ ﻧﻤﻮﻧﻪ ﺑﺮﺩﺍﺭﻱ ﻫﺎﻱ ﻣﺘﻮﺍﻟﻲ ‪ Ping Test‬ﺩﺭ ﻃﻮﻝ ﻳﻚ ﺳﺎﻋﺖ ﻭ ﻳﺎ ﺑﺮ ﺍﺳﺎﺱ ﺳﺎﻳﺮ ﺭﻭﺵ ﻫﺎﻱ‬
‫ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻱ ﻛﻪ ﺳﺎﺯﻣﺎﻥ ﺍﻋﻼﻡ ﺧﻮﺍﻫﺪ ﻛﺮﺩ‪ ،‬ﻣﺤﺎﺳﺒﻪ ﻣﻲ ﺷﻮﺩ‪.‬‬
‫ﺗﺎﺧﻴﺮ � ‪ :‬ﻣﺘﻮﺳﻂ ﺯﻣﺎﻧﻲ ﻛﻪ ﻃﻮﻝ ﻣﻲ ﻛﺸﺪ ﺗﺎ ﻳﻚ ﺑﺴﺘﻪ ‪ IP‬ﺩﺭ ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﺍﺯ ﭘﻮﺭﺕ ﺩﺳﺘﺮﺳﻲ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺗﺎ ﻧﻘﻄﻪ ﺍﻧﺘﻬﺎﻳﻲ‬ ‫‪P‬‬ ‫‪P4F‬‬

‫ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﺑﺮﺳﺪ ‪ .‬ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺑﺮ ﺍﺳﺎﺱ ﻣﻴﺎﻧﮕﻴﻦ ﻧﻤﻮﻧﻪ ﺑﺮﺩﺍﺭﻱ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﻭ ﻳﺎ ﺑﺮ ﺍﺳﺎﺱ ﺳﺎﻳﺮ ﺭﻭﺵ ﻫﺎﻱ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻱ ﻛﻪ‬
‫ﺳﺎﺯﻣﺎﻥ ﺍﻋﻼﻡ ﺧﻮﺍﻫﺪ ﻛﺮﺩ ﻣﺤﺎﺳﺒﻪ ﻣﻲ ﺷﻮﺩ‪.‬‬
‫ﭘﻬﻨﺎﻱ ﺑﺎﻧﺪ ﺗﻀﻤﻴﻦ ﺷﺪﻩ )‪ : � (CIR‬ﺑﻪ ﺣﺪﺍﻗﻞ ﭘﻬﻨﺎﻱ ﺑﺎﻧﺪ ﺍﺧﺘﺼﺎﺹ ﻳﺎﻓﺘﻪ ﺑﻪ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﺍﻃﻼﻕ ﻣﻲ ﺷﻮﺩ ﻭ ﺍﺯ ﺗﻘﺴﻴﻢ‬
‫‪P5F‬‬ ‫‪P‬‬

‫ﻣﻴﺎﻧﮕﻴﻦ ﭘﻬﻨﺎﻱ ﺑﺎﻧﺪ ﺍﺭﺳﺎﻝ ﻭ ﺩﺭﻳﺎﻓﺖ ﺗﻘﺴﻴﻢ ﺑﺮ ﺿﺮﻳﺐ ﺗﺴﻬﻴﻢ ﻛﺎﻧﺎﻝ ﺍﺭﺗﺒﺎﻃﻲ ﻭ ﻳﺎ ﺑﺮ ﺍﺳﺎﺱ ﺳﺎﻳﺮ ﺭﻭﺵ ﻫﺎﻱ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻱ ﻛﻪ ﺳﺎﺯﻣﺎﻥ‬
‫ﺍﻋﻼﻡ ﺧﻮﺍﻫﺪ ﻛﺮﺩ ﻣﺤﺎﺳﺒﻪ ﻣﻲ ﺷﻮﺩ‪.‬‬
‫ﻣﻴﺎﻧﮕﻴﻦ ﺯﻣﺎﻥ ﺑﺎﺯﻳﺎﺑﻲ ﻳﺎ ﺗﻌﻤﻴﺮ )‪ : � (MTTR‬ﺑﻪ ﻣﻴﺎﻧﮕﻴﻦ ﺯﻣﺎﻥ ﺭﻓﻊ ﺧﺮﺍﺑﻲ ﻭ ﺑﺮﻗﺮﺍﺭﻱ ﻣﺠﺪﺩ ﺧﺪﻣﺖ ﺑﺮ ﺍﺳﺎﺱ ﺗﻮﺍﻓﻖ ﺑﻴﻦ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻭ‬
‫‪P6F‬‬ ‫‪P‬‬

‫ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺍﻃﻼﻕ ﻣﻲ ﺷﻮﺩ ‪.‬‬

‫ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ‪ :‬ﻣﺠﻤﻮﻉ ﺯﻣﺎﻥ ﻫﺎﻱ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺑﻪ ﺩﻟﻴﻞ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﻳﻚ ﻳﺎ ﭼﻨﺪ ﭘﺎﺭﺍﻣﺘﺮ‬
‫ﻛﻴﻔﻴﺖ ﺧﺪﻣﺖ ﻣﻨﺪﺭﺝ ﺩﺭ ‪ SLA‬ﺑﻪ ﺻﻮﺭﺕ ﻣﺴﺘﻘﻞ‬
‫ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻣﺠﺎﺯ‪ :‬ﺣﺪﺍﻛﺜﺮ ﺯﻣﺎﻥ ﻣﺠﺎﺯ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺩﺭ ﻃﻮﻝ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ‬
‫ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻏﻴﺮ ﻣﺠﺎﺯ ‪ :‬ﺣﺎﺻﻞ ﺗﻔﺮﻳﻖ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻣﺠﺎﺯ ﺍﺯ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ‬
‫ﺧﺪﻣﺎﺕ‪ .‬ﺩﺭ ﺻﻮﺭﺗﻲ ﻛﻪ ﺣﺎﺻﻞ ﻛﻤﺘﺮ ﺍﺯ ﺻﻔﺮ ﺑﺎﺷﺪ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻏﻴﺮ ﻣﺠﺎﺯ ﺑﺮﺍﺑﺮ ﺻﻔﺮ ﻣﻨﻈﻮﺭ ﻣﻲ ﺷﻮﺩ‪.‬‬

‫‪ -3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ‬

‫‪ -1-3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻗﻄﻌﻲ ﺧﺪﻣﺖ‪ :‬ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ‪ T1‬ﻳﻌﻨﻲ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ‬
‫ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺑﺮﺍﺑﺮ ﺑﺎ ﻣﺠﻤﻮﻉ ﺯﻣﺎﻥ ﻫﺎﻱ ﻗﻄﻌﻲ ﺧﺪﻣﺖ ﺧﻂ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﻣﻲ ﺑﺎﺷﺪ‪.‬‬
‫‪ -2-3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ‪ :PLR‬ﺍﮔﺮ ﺣﺪﺍﻛﺜﺮ ﻣﻴﺰﺍﻥ ﻣﺠﺎﺯ ‪ PLR‬ﺑﺮ ﺍﺳﺎﺱ ﺗﻮﺍﻓﻖ ﻃﺮﻓﻴﻦ ﺑﺮﺍﺑﺮ ‪ a‬ﻭ ﺯﻣﺎﻥ ﺍﻧﺪﺍﺯﻩ‬
‫ﮔﻴﺮﻱ ﺷﺪﻩ ﻛﻪ ‪ PLR‬ﺍﺯ ﻣﻴﺰﺍﻥ ﻣﺠﺎﺯ ﺑﻴﺸﺘﺮ ﺷﺪﻩ ﺍﺳﺖ ﺭﺍ ‪ t‬ﺩﺭ ﻧﻈﺮ ﺑﮕﻴﺮﻳﻢ ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ‪ T2‬ﻳﻌﻨﻲ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ‬
‫ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺑﺮ ﺍﺳﺎﺱ ﺿﺮﺍﻳﺐ ﺟﺪﻭﻝ ‪ 1‬ﻣﺤﺎﺳﺒﻪ ﺧﻮﺍﻫﺪ ﺷﺪ‪:‬‬

‫‪PLR‬‬ ‫‪T2‬‬
‫‪a<PLR≤2a‬‬ ‫‪T2=0.1t‬‬

‫‪2- Trouble Ticket‬‬

‫‪3- Packet Loss Ratio‬‬
‫‪4-Internet Control Message Protocol‬‬
‫‪5-Latency‬‬
‫‪6-Commited Information Rate‬‬
‫‪7-Mean Time To Restore or Repair‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 2‬ﺍﺯ ‪6‬‬
 ‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫‪2a<PLR≤4a‬‬ ‫‪T2=0.3t‬‬
‫‪PLR>4a‬‬ ‫‪T2= t‬‬
‫ﺟﺪﻭﻝ ‪ -1‬ﻧﺤﻮﻩ ﻣﺤﺎﺳﺒﻪ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ‪PLR‬‬

‫ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺍﺯ ﻣﺠﻤﻮﻉ ﺯﻣﺎﻥ ﻫﺎﻱ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﺭﺥ‬
‫ﺩﺍﺩﻩ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﺑﺎ ﺗﻮﺟﻪ ﺿﺮﺍﻳﺐ ﺫﻛﺮ ﺷﺪﻩ ﺩﺭ ﺟﺪﻭﻝ ‪ 1‬ﺑﻪ ﺩﺳﺖ ﺧﻮﺍﻫﺪ ﺁﻣﺪ‪.‬‬
‫ﺗﺒﺼﺮﻩ‪ :‬ﺣﺪﺍﻛﺜﺮ ﻣﻴﺰﺍﻥ ﻣﺠﺎﺯ ﺗﻠﻔﺎﺕ ﺑﺴﺘﻪ ﻫﺎ )‪ (PLR‬ﺑﺮﺍﻱ ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮﺳﺎﺧﺖ ‪ a =0.9%‬ﻡﻱ ﺑﺎﺷﺪ‪.‬‬

‫‪ -3-3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺗﺎﺧﻴﺮ‪ :‬ﺍﮔﺮ ﺣﺪﺍﻛﺜﺮ ﻣﻴﺰﺍﻥ ﺗﺎﺧﻴﺮ ﻣﺠﺎﺯ ﺑﺮ ﺍﺳﺎﺱ ﺗﻮﺍﻓﻖ ﻃﺮﻓﻴﻦ‬
‫ﺑﺮﺍﺑﺮ ‪ b‬ﺑﺎﺷﺪ ﻭ ﺯﻣﺎﻥ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﺷﺪﻩ ﻛﻪ ﺗﺎﺧﻴﺮ ﺍﺯ ﻣﻴﺰﺍﻥ ﻣﺠﺎﺯ ﺑﻴﺸﺘﺮ ﺷﺪﻩ ﺍﺳﺖ ﺭﺍ ‪ t‬ﺩﺭ ﻧﻈﺮ ﺑﮕﻴﺮﻳﻢ ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ‪ T3‬ﻳﻌﻨﻲ ﺯﻣﺎﻥ‬
‫ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺑﺮ ﺍﺳﺎﺱ ﺿﺮﺍﻳﺐ ﺟﺪﻭﻝ ‪ 2‬ﻣﺤﺎﺳﺒﻪ ﺧﻮﺍﻫﺪ ﺷﺪ‪:‬‬
‫‪Latency‬‬ ‫‪T3‬‬
‫‪b<Latency≤4b‬‬ ‫‪T3=0.05t‬‬
‫‪4b< Latency ≤10b‬‬ ‫‪T3=0.1t‬‬
‫‪Latency >10b‬‬ ‫‪T3=0.2t‬‬
‫ﺟﺪﻭﻝ ‪ -2‬ﻧﺤﻮﻩ ﻣﺤﺎﺳﺒﻪ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺗﺎﺧﻴﺮ‬

‫ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺍﺯ ﻣﺠﻤﻮﻉ ﺯﻣﺎﻥ ﻫﺎﻱ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﺭﺥ‬
‫ﺩﺍﺩﻩ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﺑﺎ ﺗﻮﺟﻪ ﺿﺮﺍﻳﺐ ﺫﻛﺮ ﺷﺪﻩ ﺑﻪ ﺩﺳﺖ ﺧﻮﺍﻫﺪ ﺁﻣﺪ‪.‬‬
‫ﺗﺒﺼﺮﻩ‪ :‬ﺣﺪﺍﻛﺜﺮ ﻣﻴﺰﺍﻥ ﺗﺎﺧﻴﺮ ﻣﺠﺎﺯ)‪ (Latency‬ﺑﺮﺍﻱ ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮ ﺳﺎﺧﺖ ‪ b=80ms‬ﻡﻱ ﺑﺎﺷﺪ‪.‬‬
‫‪ -4-3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ‪ :CIR‬ﺍﮔﺮ ‪ CIR‬ﺗﻮﺍﻓﻖ ﺷﺪﻩ ﺑﺮﺍﺑﺮ ‪ c‬ﻭ ﺯﻣﺎﻥ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﺷﺪﻩ ﻛﻪ‬
‫‪ CIR‬ﺍﺯ ﻣﻴﺰﺍﻥ ﺗﻮﺍﻓﻘﻲ ﻛﻤﺘﺮ ﺷﺪﻩ ﺍﺳﺖ ﺭﺍ ‪ t‬ﺩﺭ ﻧﻈﺮ ﺑﮕﻴﺮﻳﻢ ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ‪ T4‬ﻳﻌﻨﻲ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ‬
‫ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺑﺮ ﺍﺳﺎﺱ ﺿﺮﺍﻳﺐ ﺟﺪﻭﻝ ‪ 3‬ﻣﺤﺎﺳﺒﻪ ﺧﻮﺍﻫﺪ ﺷﺪ‪:‬‬

‫‪CIR‬‬ ‫‪T4‬‬

‫‪CIR≥0.9c‬‬ ‫‪T4=0‬‬

‫‪0.75c≤CIR<0.9c‬‬ ‫‪T4=0.3t‬‬

‫‪CIR<0.75c‬‬ ‫‪T4=t‬‬

‫ﺟﺪﻭﻝ ‪ -3‬ﻧﺤﻮﻩ ﻣﺤﺎﺳﺒﻪ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ‪CIR‬‬

‫ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺍﺯ ﻣﺠﻤﻮﻉ ﺯﻣﺎﻥ ﻫﺎﻱ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﺭﺥ‬
‫ﺩﺍﺩﻩ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﺑﺎ ﺗﻮﺟﻪ ﺿﺮﺍﻳﺐ ﺫﻛﺮ ﺷﺪﻩ ﺑﻪ ﺩﺳﺖ ﺧﻮﺍﻫﺪ ﺁﻣﺪ‪.‬‬
‫ﺗﺒﺼﺮﻩ‪ :‬ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮﺳﺎﺧﺖ ﻣﺠﺎﺯ ﺑﻪ ﻛﺎﻫﺶ ﭘﻬﻨﺎﻱ ﺑﺎﻧﺪ ﺗﻀﻤﻴﻦ ﺷﺪﻩ )‪ (CIR‬ﻣﻮﺭﺩ ﺗﻮﺍﻓﻖ ﺑﺎ ﺍﭘﺮﺍﺗﻮﺭﻫﺎ ﻥﻳﺴﺖ‪.‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 3‬ﺍﺯ ‪6‬‬
 ‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫‪ -5-3‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ‪ :MTTR‬ﺩﺭ ﺻﻮﺭﺗﻲ ﻛﻪ ﺯﻣﺎﻥ ﺭﻓﻊ ﺧﺮﺍﺑﻲ ﺑﻴﺶ ﺍﺯ ﺯﻣﺎﻥ ﺗﻮﺍﻓﻖ‬
‫ﺷﺪﻩ ﺑﺎﺷﺪ ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ‪ T5‬ﻳﻌﻨﻲ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﺧﺪﻣﺎﺕ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﺑﺮﺁﻭﺭﺩﻩ ﺷﺪﻥ ﺍﻳﻦ ﭘﺎﺭﺍﻣﺘﺮ ﺍﺯ ﺗﻔﺮﻳﻖ ﻛﻞ ﺯﻣﺎﻥ ﺧﺮﺍﺑﻲ ﻣﻨﻬﺎﻱ‬
‫ﺯﻣﺎﻥ ﺗﻮﺍﻓﻖ ﺷﺪﻩ ﺑﺪﺳﺖ ﻣﻲ ﺁﻳﺪ‪.‬‬
‫ﺗﺒﺼﺮﻩ‪:‬ﺣﺪﺍﻛﺜﺮ ﺯﻣﺎﻥ ﺑﺎﺯﻳﺎﺑﻲ ﻳﺎ ﺗﻌﻤﻴﺮ )‪ (MTTR‬ﺑﺮﺍﻱ ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮﺳﺎﺧﺖ ‪ MTTR=4 hours‬ﻣﻲ ﺑﺎﺷﺪ‪.‬‬
‫‪ -6-3‬ﺍﮔﺮ ‪ T‬ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻭ '‪ T‬ﺭﺍ ﺑﻪ ﻋﻨﻮﺍﻥ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻏﻴﺮﻣﺠﺎﺯ ﻭ "‪ T‬ﺭﺍ ﺑﻪ ﻋﻨﻮﺍﻥ ﺯﻣﺎﻥ‬
‫ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻣﺠﺎﺯ ﺩﺭ ﻧﻈﺮ ﺑﮕﻴﺮﻳﻢ ‪ T‬ﻭ '‪ T‬ﺍﺯ ﻓﺮﻣﻮﻝ ﻫﺎﻱ ﺯﻳﺮ ﻣﺤﺎﺳﺒﻪ ﻣﻲ ﺷﻮﻧﺪ‪:‬‬
‫‪T=∑T i‬‬ ‫‪R‬‬

‫‪0‬‬ ‫"‪T≤ T‬‬

‫= '‪T‬‬
‫"‪T- T‬‬ ‫"‪T> T‬‬
‫ﻛﻪ ﻣﻘﺎﺩﻳﺮ "‪ T‬ﺩﺭ ﺟﺪﻭﻝ ‪ 4‬ﺗﻌﻴﻴﻦ ﺷﺪﻩ ﺍﺳﺖ‪.‬‬
‫‪-4‬ﺿﺮﻳﺐ ﺩﺳﺘﺮﺳﻲ‬
‫ﺍﻳﻦ ﺿﺮﻳﺐ ﻣﺸﺨﺺ ﻛﻨﻨﺪﻩ ﺍﻣﻜﺎﻥ ﺩﺳﺘﺮﺳﻲ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺑﻪ ﺣﺪﺍﻛﺜﺮ ﺧﺪﻣﺖ ﻫﺎﻱ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﺭﻭﻱ ﺑﺴﺘﺮ ﺷﺒﻜﻪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﺑﺎ ﺗﻮﺟﻪ ﺑﻪ‬
‫ﻣﻲ ﺷﻮﺩ‪:‬‬ ‫ﭘﺎﺭﺍﻣﺘﺮﻫﺎﻱ ﻣﻨﺪﺭﺝ ﺩﺭ ‪ SLA‬ﻣﻲ ﺑﺎﺷﺪ ‪.‬ﺿﺮﻳﺐ ﺩﺳﺘﺮﺳﻲ ﺑﺮ ﺍﺳﺎﺱ ﺳﻄﻮﺡ ﺧﺪﻣﺖ ﻣﺸﺨﺺ ﺷﺪﻩ ﺩﺭ ﺟﺪﻭﻝ ‪ 4‬ﺗﻌﻴﻴﻦ‬

‫ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ‬

‫ﺳﻘﻒ ﺗﻌﺮﻓﻪ‬ ‫ﺿﺮﻳﺐ‬
‫ﺧﺪﻣﺎﺕ ﻣﺠﺎﺯ )"‪ ( T‬ﺩﺭ ﺩﻭﺭﻩ‬ ‫ﺳﻄﺢ ﺧﺪﻣﺖ‬
‫) ‪ A‬ﺗﻌﺮﻓﻪ ﭘﺎﻳﻪ(‬ ‫ﺩﺳﺘﺮﺳﻲ‬
‫‪P‬‬ ‫‪P‬‬

‫ﺯﻣﺎﻧﻲ)ﺩﻗﻴﻘﻪ(‬
‫‪A‬‬ ‫‪864‬‬ ‫‪%98‬‬ ‫ﺑﺮﻧﺰﻱ‬

‫‪2A‬‬ ‫‪432‬‬ ‫‪%99‬‬ ‫ﻧﻘﺮﻩ ﺍﻱ‬

‫‪3A‬‬ ‫‪216‬‬ ‫‪%99/5‬‬ ‫ﻃﻼﻳﻲ‬

‫‪5A‬‬ ‫‪43/2‬‬ ‫‪%99/9‬‬ ‫ﺍﻟﻤﺎﺱ‬

‫ﺟﺪﻭﻝ ‪ : 4‬ﺳﻄﻮﺡ ﺧﺪﻣﺖ ﭘﻴﺸﻨﻬﺎﺩﻱ ﻭ ﺿﺮﻳﺐ ﺩﺳﺘﺮﺳﻲ‬

‫ﺗﺒﺼﺮﻩ ‪ : 1‬ﺣﺪﺍﻗﻞ ﺿﺮﻳﺐ ﺩﺳﺘﺮﺳﻲ ﺑﺮﺍﻱ ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮﺳﺎﺧﺖ ‪ ) %99‬ﻣﻌﺎﺩﻝ ﺳﻄﺢ ﺧﺪﻣﺖ ﻧﻘﺮﻩ( ﺗﻌﻴﻴﻦ ﻣﻲﺷﻮﺩ‪.‬‬
‫ﺗﺒﺼﺮﻩ ‪ :2‬ﺳﻘﻒ ﺗﻌﺮﻓﻪ ﺧﺪﻣﺎﺕ ﺑﺮﺍﻱ ﺷﺮﻛﺖ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺯﻳﺮﺳﺎﺧﺖ ﺑﺮﺍﻱ ﺳﻄﺢ ﻧﻘﺮﻩ ﺑﺮﺍﺑﺮ ﺑﺎ ﺗﻌﺮﻓﻪ ﭘﺎﻳﻪ ﻣﺼﻮﺏ ﻛﻤﻴﺴﻴﻮﻥ )‪(A‬ﻭ ﺑﺮﺍﻱ ﺳﻄﺢ‬
‫ﻃﻼ ﺩﻭ ﺑﺮﺍﺑﺮ )‪ (2A‬ﺗﻌﺮﻓﻪ ﭘﺎﻳﻪ ﻣﺼﻮﺏ ﻛﻤﻴﺴﻴﻮﻥ ﻭ ﺑﺮﺍﻱ ﺳﻄﺢ ﺍﻟﻤﺎﺱ ﭼﻬﺎﺭ ﺑﺮﺍﺑﺮ ﺗﻌﺮﻓﻪ ﭘﺎﻳﻪ ﻣﺼﻮﺏ ﻛﻤﻴﺴﻴﻮﻥ )‪ (4A‬ﻣﻲ ﺑﺎﺷﺪ‪.‬‬

‫ﺑﺮﺍﻱ ﻣﺤﺎﺳﺒﻪ ﺟﺮﻳﻤﻪ ‪ ،‬ﺿﺮﻳﺐ ﻋﺪﻡ ﺩﺳﺘﺮﺳﻲ ‪ K‬ﺑﻪ ﺻﻮﺭﺕ ﺯﻳﺮ ﺗﻌﺮﻳﻒ ﻣﻲ ﺷﻮﺩ‪.‬‬
‫'‬
‫"‪K=T / T‬‬
‫‪P‬‬ ‫‪P‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 4‬ﺍﺯ ‪6‬‬
 ‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫ﭘﺲ ﺍﺯ ﻣﺤﺎﺳﺒﻪ ‪ K‬ﻣﻴﺰﺍﻥ ﺟﺮﻳﻤﻪ ﺑﺮ ﺣﺴﺐ ﺩﺭﺻﺪﻱ ﺍﺯ ﺗﻌﺮﻓﻪ ﻭ ﺑﺮ ﺍﺳﺎﺱ ﺟﺪﺍﻭﻝ ‪ 5‬ﻭ ‪ 6‬ﺗﻌﻴﻴﻦ ﻣﻲ ﺷﻮﺩ‪ .‬ﻣﻴﺰﺍﻥ ﺟﺮﻳﻤﻪ ﺍﺯ ﺷﺎﺭژ ﺗﻌﻴﻴﻦ ﺷﺪﻩ‬
‫ﺑﺮﺍﻱ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﻛﺴﺮ ﻣﻴﺸﻮﺩ‪.‬‬

‫ﺿﺮﻳﺐ ﻋﺪﻡ ﺩﺳﺘﺮﺳﻲ‬ ‫ﺟﺮﻳﻤﻪ ) ﺩﺭﺻﺪﻱ ﺍﺯ ﺗﻌﺮﻓﻪ(‬

‫‪0<k≤1‬‬ ‫‪%5‬‬

‫‪1<k≤2‬‬ ‫‪%10‬‬

‫‪2<k≤3‬‬ ‫‪%20‬‬

‫‪3<k≤5‬‬ ‫‪%35‬‬

‫‪5<k≤10‬‬ ‫‪%50‬‬

‫‪k>10‬‬ ‫‪%100‬‬

‫ﺟﺪﻭﻝ ‪ : 5‬ﻣﻴﺰﺍﻥ ﺟﺮﻳﻤﻪ ﺑﺮﺍﻱ ‪ SLA‬ﺑﺮﻧﺰﻱ ‪ ،‬ﻧﻘﺮﻩ ﺍﻱ ﻭ ﻃﻼ‬

‫ﺿﺮﻳﺐ ﻋﺪﻡ ﺩﺳﺘﺮﺳﻲ‬ ‫ﺟﺮﻳﻤﻪ ) ﺩﺭﺻﺪﻱ ﺍﺯ ﺗﻌﺮﻓﻪ(‬

‫‪0<k≤1‬‬ ‫‪%5‬‬

‫‪1<k≤2‬‬ ‫‪%10‬‬

‫‪2<k≤3‬‬ ‫‪%20‬‬

‫‪3<k≤5‬‬ ‫‪%35‬‬

‫‪5<k≤10‬‬ ‫‪%50‬‬

‫‪10<k≤15‬‬ ‫‪%60‬‬

‫‪15<k≤25‬‬ ‫‪%80‬‬

‫‪k>25‬‬ ‫‪%100‬‬

‫ﺟﺪﻭﻝ‪ : 6‬ﻣﻴﺰﺍﻥ ﺟﺮﻳﻤﻪ ﺑﺮﺍﻱ ‪ SLA‬ﺍﻟﻤﺎﺱ‬

‫‪ -5‬ﺍﻟﺰﺍﻣﺎﺕ‬
‫‪ -1-5‬ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻣﻮﻇﻒ ﺍﺳﺖ ﺳﺎﻣﺎﻧﻪ ﻻﺯﻡ ﺑﺮﺍﻱ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﭘﺎﺭﺍﻣﺘﺮﻫﺎﻱ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺖ ﻣﻨﺪﺭﺝ ﺩﺭ ‪ SLA‬ﺭﺍ ﺑﺮﺍﻱ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ‬
‫ﻓﺮﺍﻫﻢ ﺳﺎﺯﺩ‪ .‬ﺳﺎﺯﻣﺎﻥ ﺩﺭ ﺻﻮﺭﺕ ﻟﺰﻭﻡ ﻣﺮﺍﺟﻊ ﻭ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎﻱ ﻣﺮﺑﻮﻁ ﺑﻪ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﭘﺎﺭﺍﻣﺘﺮﻫﺎﻱ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺖ ﺭﺍ ﺍﻋﻼﻡ ﺧﻮﺍﻫﺪ ﻛﺮﺩ ﻭ‬
‫ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻣﻮﻇﻒ ﺧﻮﺍﻫﺪ ﺑﻮﺩ ﺑﺮﺍﺳﺎﺱ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎﻱ ﺍﻋﻼﻡ ﺷﺪﻩ ﭘﺎﺭﺍﻣﺘﺮﻫﺎﻱ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺖ ﺭﺍ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﻛﻨﺪ‪.‬‬
‫‪ -2-5‬ﺑﻪ ﻣﻨﻈﻮﺭ ﭘﺎﺳﺨﮕﻮﻳﻲ ﺩﺭ ﺯﻣﺎﻥ ﻣﻨﺎﺳﺐ‪ ،‬ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻣﻮﻇﻒ ﺑﻪ ﺍﻳﺠﺎﺩ ﻳﻚ ﻣﺮﻛﺰ ﭘﺎﺳﺨﮕﻮﻳﻲ ﺑﺎ ﺗﻌﺪﺍﺩ ﺧﻄﻮﻁ ﻭ ﺍﭘﺮﺍﺗﻮﺭﻫﺎﻱ ﭘﺎﺳﺦ‬
‫ﺩﻫﻨﺪﻩ ﻛﺎﻓﻲ ﻣﻲ ﺑﺎﺷﺪ‪.‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 5‬ﺍﺯ ‪6‬‬
 ‫ﺍﺻﻼﺣﻴﻪ ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ‪ 90‬ﻛﻤﻴﺴﻴﻮﻥ ﺩﺭ ﺧﺼﻮﺹ ﺿﻮﺍﺑﻂ ﻭ ﭼﺎﺭﭼﻮﺏ‬
‫ﻣﻮﺍﻓﻘﺖ ﻧﺎﻣﻪ ﻫﺎﻱ ﺳﻄﺢ ﺧﺪﻣﺎﺕ )‪ (SLA‬ﺧﺪﻣﺎﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺩﺍﺩﻩ ﻫﺎ‬

‫‪ -3-5‬ﺩﻭﺭﻩ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﺑﺼﻮﺭﺕ ‪ 24‬ﺳﺎﻋﺘﻪ ﻣﻲ ﺑﺎﺷﺪ‪.‬‬

‫‪ -4-5‬ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻣﻮﻇﻒ ﺍﺳﺖ ﺗﻤﻬﻴﺪﺍﺕ ﻻﺯﻡ ﺭﺍ ﺑﺮﺍﻱ ﺭﻋﺎﻳﺖ ﺗﻌﻬﺪﺍﺕ ‪ SLA‬ﺩﺭ ﻫﻨﮕﺎﻡ ﻋﻤﻠﻴﺎﺕ ﺷﺒﻜﻪ ﭘﻴﺶ ﺑﻴﻨﻲ ﻛﻨﺪ ﻭ ﺑﺎ ﺍﻃﻼﻉ ﻗﺒﻠﻲ‬
‫) ﺣﺪﺍﻗﻞ ‪ 48‬ﺳﺎﻋﺖ ﻗﺒﻞ ﺍﻃﻼﻉ ﺩﺍﺩﻩ ﺷﻮﺩ ( ﺯﻣﺎﻥ ‪ Down Time‬ﺭﺍ ﺗﻌﻴﻴﻦ ﻛﻨﺪ‪ .‬ﻋﻤﻠﻴﺎﺕ ‪ Down Time‬ﺑﺎﻳﺪ ﺩﺭ ﺯﻣﺎﻥ ﻫﺎﻱ ﻛﻢ ﺗﺮﺍﻓﻴﻚ‬
‫) ﺳﺎﻋﺖ ‪ 2‬ﺗﺎ ‪ 6‬ﺻﺒﺢ ( ﺍﻧﺠﺎﻡ ﺷﻮﺩ ﻭ ﺗﻌﺪﺍﺩ ﺁﻥ ﺩﺭ ﻣﺎﻩ ﺣﺪﺍﻛﺜﺮ ﻳﻚ ﺑﺎﺭ ﻣﻲ ﺗﻮﺍﻧﺪ ﺑﺎﺷﺪ ‪.‬‬
‫‪ -5-5‬ﻣﺤﺎﺳﺒﻪ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﺑﺮ ﺍﺳﺎﺱ ﺍﻋﻼﻡ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﻭ ﺗﺎﻳﻴﺪ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻭ ﺍﺧﺬ ﺭﺳﻴﺪ ﺧﺮﺍﺑﻲ ﺍﻧﺠﺎﻡ ﺧﻮﺍﻫﺪ‬
‫ﺷﺪ‪.‬‬
‫‪ -6-5‬ﻣﺤﺎﺳﺒﻪ ﺟﺮﻳﻤﻪ ﺩﺭ ﺩﻭﺭﻩ ﺯﻣﺎﻧﻲ ﺻﻮﺭﺕ ﻣﻲ ﭘﺬﻳﺮﺩ ‪.‬‬
‫‪ -6‬ﻣﻮﺍﺭﺩﻱ ﻛﻪ ﻣﺸﻤﻮﻝ ﺟﺮﻳﻤﻪ ﻧﻤﻲ ﺷﻮﻧﺪ‬
‫‪ -1-6‬ﻗﻄﻌﻲ ﻫﺎﻱ ﻧﺎﺷﻲ ﺍﺯ ﻗﻮﻩ ﻗﺎﻫﺮﻩ ) ﻓﻮﺭﺱ ﻣﺎژﻭﺭ( ﻣﺎﻧﻨﺪ ﺣﻮﺍﺩﺙ ﻃﺒﻴﻌﻲ ‪ .‬ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺯﻣﺎﻥ ﻛﺎﻫﺶ ﺳﻄﺢ ﻛﻴﻔﻴﺖ ﺧﺪﻣﺎﺕ ﻣﺸﻤﻮﻝ‬
‫ﭘﺮﺩﺍﺧﺖ ﺗﻌﺮﻓﻪ ﺗﻮﺍﻓﻖ ﺷﺪﻩ ﻧﻤﻲ ﺑﺎﺷﺪ‪.‬‬
‫‪ -2-6‬ﻗﻄﻌﻲ ﻫﺎﻳﻲ ﻛﻪ ﺑﻪ ﻭﺍﺳﻄﻪ ﺧﺮﺍﺑﻲ ﺗﺠﻬﻴﺰﺍﺕ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺑﺎﺷﺪ‪.‬‬
‫‪ -3-6‬ﻗﻄﻌﻲ ﻫﺎﻳﻲ ﻛﻪ ﺩﺭ ﺯﻣﺎﻥ ‪ Down Time‬ﺑﺎﺷﺪ ‪.‬‬
‫‪ -4-6‬ﻗﻄﻌﻲ ﻫﺎﻳﻲ ﻛﻪ ﺑﻨﺎ ﺑﻪ ﺩﺭﺧﻮﺍﺳﺖ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺑﺎﺷﺪ )ﻣﺎﻧﻨﺪ ﺟﺎﺑﺠﺎﻳﻲ‪ ،‬ﺁﺯﻣﺎﻳﺶ ﺷﺒﻜﻪ ﺩﺍﺧﻠﻲ ﻭ ‪(....‬‬
‫‪ -5-6‬ﻗﻄﻌﻲ ﻫﺎﻳﻲ ﻛﻪ ﻧﺎﺷﻲ ﺍﺯ ﺗﺨﻄﻲ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﺍﺯ ﻗﻮﺍﻧﻴﻦ ﻭ ﻣﻘﺮﺭﺍﺕ ﻭ ﻳﺎ ﻣﻔﺎﺩ ‪ SLA‬ﺑﺎﺷﺪ‪.‬‬
‫‪ -6-6‬ﻗﻄﻌﻲ ﻫﺎﻱ ﻧﺎﺷﻲ ﺍﺯ ﻋﺪﻡ ﭘﺮﺩﺍﺧﺖ ﺻﻮﺭﺗﺤﺴﺎﺏ‬
‫‪ -7-6‬ﻗﻄﻌﻲ ﻫﺎﻱ ﻧﺎﺷﻲ ﺍﺯ ﺻﺪﻭﺭ ﺍﺣﻜﺎﻡ ﺗﻮﺳﻂ ﻣﺮﺍﺟﻊ ﻗﻀﺎﻳﻲ ﻭ ﻳﺎ ﺍﻣﻨﻴﺘﻲ ﻛﺸﻮﺭ ﻭ ﻳﺎ ﺳﺎﻳﺮ ﻣﺮﺍﺟﻊ ﺫﻱ ﺻﻼﺡ ﻛﻪ ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺯﻣﺎﻥ‬
‫ﻗﻄﻌﻲ ﻣﺸﻤﻮﻝ ﭘﺮﺩﺍﺧﺖ ﺗﻌﺮﻓﻪ ﺗﻮﺍﻓﻖ ﺷﺪﻩ ﻧﻤﻲ ﺑﺎﺷﺪ‪.‬‬
‫‪ -7‬ﺳﺎﻳﺮ ﻣﻮﺍﺭﺩ‬
‫‪ -1-7‬ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻧﺒﺎﻳﺪ ﻫﻴﭻ ﺗﺒﻌﻴﻀﻲ ﺭﺍ ﺩﺭ ﻣﻮﺭﺩ ﺳﺮﻭﻳﺲ ﻫﺎﻱ ﻣﺸﺎﺑﻪ ﺩﺭ ﺷﺮﺍﻳﻂ ﻣﺴﺎﻭﻱ ﺑﻴﻦ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ ﻫﺎ ﺩﺭ ‪ SLA‬ﻗﺎﺋﻞ ﺷﻮﺩ‪.‬‬
‫‪ -2-7‬ﻫﺮﮔﻮﻧﻪ ﺗﻮﺍﻓﻖ ﺍﺿﺎﻓﻪ ﺑﺮ ﺷﺮﺍﻳﻂ ﻣﻨﺪﺭﺝ ﺩﺭ ﺍﻳﻦ ﻣﺼﻮﺑﻪ ﺑﻴﻦ ﺧﺪﻣﺖ ﺩﻫﻨﺪﻩ ﻭ ﺧﺪﻣﺖ ﮔﻴﺮﻧﺪﻩ‪ ،‬ﺑﺎ ﺭﻋﺎﻳﺖ ﺷﺮﺍﻳﻂ ﺭﻗﺎﺑﺘﻲ ﻭ ﺣﻘﻮﻕ‬
‫ﻃﺮﻓﻴﻦ ﺑﻼﻣﺎﻧﻊ ﺍﺳﺖ ‪ .‬ﺩﺭ ﺍﻳﻦ ﺣﺎﻟﺖ ﺳﺎﺯﻣﺎﻥ ﻧﺴﺒﺖ ﺑﻪ ﺗﻮﺍﻓﻘﺎﺕ ﺍﺿﺎﻓﻲ ﺗﻌﻬﺪﻱ ﻧﺨﻮﺍﻫﺪ ﺩﺍﺷﺖ ‪.‬‬
‫‪ -3-7‬ﺩﺭ ﺷﺮﺍﻳﻂ ﺍﺧﺘﻼﻑ ﺳﺎﺯﻣﺎﻥ ﻣﺮﺟﻊ ﺩﺍﻭﺭﻱ ﺣﻞ ﺍﺧﺘﻼﻑ ﺧﻮﺍﻫﺪ ﺑﻮﺩ‪.‬‬

‫ﻣﺼﻮﺑﻪ ﺷﻤﺎﺭﻩ ‪ 2‬ﺟﻠﺴﻪ ﺷﻤﺎﺭﻩ ‪ 177‬ﻣﻮﺭﺥ ‪ 1392/8/12‬ﻛﻤﻴﺴﻴﻮﻥ ﺗﻨﻈﻴﻢ ﻣﻘﺮﺭﺍﺕ ﺍﺭﺗﺒﺎﻃﺎﺕ ﺻﻔﺤﻪ ‪ 6‬ﺍﺯ ‪6‬‬