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Problem Management RCA Form

This problem management root cause analysis (RCA) form contains sections to document an incident including the manager/lead, technical owner, dates, impacted devices and services, severity, chronological events, root cause analysis to determine the underlying causes, and an action plan to prevent future occurrences. Key details such as the brief problem statement, management summary, and root causes are documented to understand why the incident happened and ensure it does not reoccur.

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Arindam Chakravarty
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104 views2 pages

Problem Management RCA Form

This problem management root cause analysis (RCA) form contains sections to document an incident including the manager/lead, technical owner, dates, impacted devices and services, severity, chronological events, root cause analysis to determine the underlying causes, and an action plan to prevent future occurrences. Key details such as the brief problem statement, management summary, and root causes are documented to understand why the incident happened and ensure it does not reoccur.

Uploaded by

Arindam Chakravarty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Problem Management RCA Form

Manager/Lead Reference
Number

Technical Owner Status

Incident Open Root Cause


Date Defined (Y/N)

Incident Close Change Required


Date (Y/N)

Device Impacted IT Service


Impacted

Severity Level Post Mortem


Author

PIT Lead PIT Team

Critical Incident Problem Manager


Manager (if
applicable)

Brief Problem/Impact Statement:

Management Summary:

Chronological Events

Date-Time-Initials Detail
Problem Management RCA Form

Root Cause Analysis – Determine why did we have the incident and its underlying cause:

1. Why did this problem occur?

2. What caused #1 to occur?

3. What caused #2 to occur?

4. What caused #3 to occur?

5. What caused #4 to occur?

Workaround
Task Specifications Target Dates Task Completed Date Assigned To

Root Cause Analysis Action Plan (Preventative)


Task
Completed
Task Specifications Target Dates Date Assigned To

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