`Annexure-14

Report on Summer Training

A STUDY ON EMPLOYEE WELFARE IN THE KITES

Submitted to KCL-IMT (PTU)

In partial fulfillment of the requirements for the award of degree of

BACHELORS IN BUSINESS ADMINISTRATION

Submitted by: Supervisor:

Harsha Goel

1718254

DEPARTMENT OF MANAGEMENT

KCL-IMT

JALANDHAR

(2017-2020)
 Table of Contents

S. Chapter Page No.

NO.
Acknowledgement, Company Certificate, Student
Declaration, Faculty Declaration.

1. Introduction to Company

2. Introduction to Research Problem

3. Need, Objectives, Scope of the study

4. Research Design

5. Data Analysis and Interpretation

6. Findings, Limitations, Suggestions, Conclusions, &

Recommendations

References and Bibliography

Appendix (Questionnaire, Glossary of Terms,

Abbreviations, Documents, Performa, Financial
statements etc.)

Student Declaration
I,” Harsha Goel”, hereby declare that I have undergone my summer training at “The
Kites” from10th June, 2019 to 17th July, 2019. I have completed a research project titled
“A STUDY ON EMPLOYEE WELFARE IN THE KITES”
under the guidance of Mrs. Parmjeet Kaur.

Further I hereby confirm that the work presented herein is genuine and original and has
not been published elsewhere.

_________________

(Student name and Signature)

Faculty Declaration
I hereby declare that the student Harsha Goel of BBA (III) has undergone her summer
training under my periodic guidance on the Project titled “A STUDY ON EMPLOYEE
WELFARE IN THE KITES”.

Further I hereby declare that the student was periodically in touch with me during her
training period and to the best of my knowledge the work done by student is genuine &
original.

_______________________
(Signature of Supervisor)
 CHAPTER-1

INTRODUCTION TO COMPANY
COMPANY PROFILE:-

The Kites” in its lineage is a close-knit group of hard core professionals having expertise
in IT Development, IT Training, Grooming, Placements & Promotions. The KITES
(Knowledge Information Technology Educational System) is an ISO 9001: 2008
certified IT Company registered under Government of India dedicated to provide
Development, Training, Grooming, Placements & Brand Promotion Services all under
one roof. Our Motto: “FREEDOM OF CAREER” is the basis for our Business Activities.

The Kites – Freedom of Career is one of the most prominent IT Company located in
Jalandhar, Punjab, within the first year of its operation, it has carved a niche for itself in
the IT industry with the guidance from existing leaders in the market. ‘The Kites’ is
operating through well-defined systems and procedures. It comprises of following five
verticals dealing in different fields spanning over an area of 2500 Sq. ft, fully equipped
with all the amenities.

IT Development is one of the major verticals of ‘The Kites’. It majorly deals in Software,
Web-Apps and Mobile-Apps Development. It possesses not only the latest technology
solutions but also the most knowledgeable and experienced hands dedicated for providing
high quality services. ‘The Kites’ has vast IT Development Network that spans all over
India & has been developing IT Products – Softwares, Websites, Mobile Apps (Android,
ios) and many more services. Our highly experienced professionals are working on a
wide range of software platforms and latest technologies that is enabling our organization
in maximizing its growth.

IT Training is another major vertical of ‘The Kites’ which is designed to cater all the
needs of fresh candidates. A part from getting solid academic knowledge the students will
be provided with opportunities to work on Live projects to experience real Industrial
challenges .The Kites’ is proud to have the Best Facilitators with Professional
Certifications. We facilitate various Industrial & Summer Training Programs designed by
various Universities of India which are not just theory-led. Moreover the trainees can also
avail the benefits of our other verticals.
Grooming is another vertical of ‘The Kites’. This vertical provides services related to
Personality Development. The surveys clearly show, that there is a huge gap in the life of
a student band that of a working professional. This vertical is introduced with the vision
reduce the gap from College to Corporate (C2C). Considering the IT world, the Book bag
has transformed into a brief case and casual attire into business attire. It’s high time to
start thinking like a professional. Grooming builds confidence in youngsters to face their
first interview, interact with boss, colleagues and even clients, deliver efficient
presentations and develop habits that would male him/her proactive.
Placements vertical is our online arm for providing complete HR solutions. We have a
dedicated placement cell that works hand in hand with our training division to make sure
that all our candidates get good placement opportunities. In addition, the
Placement Division touches base with our clients in regular intervals to maintain
excellent rapport so as to make it easy for our candidates to make use of the job openings
that arise. ‘The Kites’ have been offering placement services to 100+ National and 10+
Multi-National Companies including Top Banks, IT companies, BPOs with aggressive
marketing and efficient operations. Such a vast exposure has given us the opportunity to
build good rapport with companies, understand their needs and what they look at while
selecting the candidate.

Moreover, ‘The Kites is into Corporate Training Induction Programs, Soft Skills and
Functional Training. The strong emphasis on Human resource Development is; workforce
to achieve highest standards of Quality and Productivity. Indeed we give Career to the
people and also help then to achieve it.

Promotions Vertical the fifth vertical of ‘The Kites’ is introduced in the competitive
Business Market for the promotions of brands via Online and Offline mode. We are
providing online promotion services through Media Marketing, SEO, SEM, and SMP. We
are also providing services through offline mode i.e. Print Marketing, Electronic Display
and Product Printing.

2. Industrial Training in Jalandhar

The Kites Freedom of Career is a leading IT company located in Jalandhar, Punjab. It
has evolved in this era of Information Technology with the guidance from existing
leaders in the market. The Kites majorly deals in Software, Web-Apps and Mobile-
Apps Development. We are also leading this era for providing placements to the
students of Technical and Non- Technical streams. Our IT Training venture has been
working on nourishment of students of various Institutions.

We have Industry experts with us and the certified Professionals Trainers for providing
such Training to the students. Understanding the current and upcoming needs of the IT
Industry and preparing them accordingly is our mission and vision.

The Kites is operating through well defined systems and procedures. THE KITES is not
only providing Industry Based Solutions to the IT Industry but also providing Software
Development Services. The students will be getting hands on experience on Live Projects
under the guidance of our experienced faculty.

The KITES (Knowledge Information Technology Educational System) is registered under

Government of India for providing Educational & Development Services.

The Kites is an ISO 9001: 2008 certified company

Our Courses: Facilities Available:

 C  Live Development Experience
 C++  Professional Certifications
 C#  Java (Oracle)
 Android  PHP (Zend)
 ASP.Net Industrial Training  .NET (MCSE)
 Java (J2SE & J2EE)  Certified Professionals
 Java Framework-Struts,  Corporate Environment
Hibernate, Spring
 PHP Industrial Training  Regular Assessments & Tests

 PHP CMS- WordPress, OpenCart,  Daily Practical Sessions

Joomla, Magento, Dolphin,
Prestashop & more
 PHP Frameworks- Codelgniter,  Industry Experienced
Zend, Laravel, CakePHP, Symfony Trainers/ Developers
 & more
 Ajax/ CSS/ Javascript/ JQuery  Limited Batch Sizes
 HTML/ DHTML/ XHTML  Written Test and Mock Interviews
every week
 SEO Industry Training  Lab Assistance

 Web Designing  Domain and Hosting

 Python  Live Projects
 VLSI  Free Counseling/ Guidance
 Robotics  Free PD Classes
 Embedded Systems  GD & Interview Preparation
 Wireless  Job Placements
 CCNA, CCNP and MCITP  Free Demo Classes
 Red Hat Enterprise Linux  Easy for students from Jalandhar-
outskirts to come for classes
 Oracle  Walking distance from Bus Stand,
Jalandhar (approx. 1M)
 Software Testing- Selenium
 Internet Marketing Engineer
 Chapter- 2
INTRODUCTION TO RESEARCH
PROBLEM
INTRODUCTION TO THE PROJECT
Employee Welfare:-

“Welfare is comfortable living and working conditions”. Employee welfare means the
efforts to make life living for workman”.

“Welfare is comfortable living and working conditions”. People are the most
important of an organization, and the accounting profession has to assess and record the
value and cost of people of an organization. Once this is accepted, the need for measuring
the value for recording it in the books of account arises. The value of human assests can
be increased substantially by making investment in their training and welfare activities in
the same way as the value of repairs\overhauling, etc.

While the cost on training, development, etc., can be recorded separately and to be within
the eventual, the expenditure on welfare activities can be added to the ‘investment’ and
the returns judged. Unlike other assets which have depreciation value as year’s passes by,
value of human assets appreciates with passing years. The value can depreciate by aging
process which is generally hastened up by worries, unhealthy conditions, etc. once this
process is slowed down, or at least if the employee is made to feel ‘young in spirits’ the
value of this asset appreciates considerably.

Employee Welfare is a part of social welfare, conceptually and operationally. It covers a

broad field and connotes a state of well being., happiness, satisfaction, conservation and
development of human resources.

Concept of Employee Welfare:-

Employee welfare may be viewed as a total concept, as a social concept and as a relative
concept. The total concept is a desirable state of existence involving the physical, mental,
moral and emotional well being. These four elements together constitute the structure of
welfare, on which its totality is based. The social concept of welfare implies the welfare
of man, his family and his community. All these three aspects are inter related and work
together in a three dimensional approach. The relative concept of welfare implies that
welfare is relative in time and place. It is a dynamic and flexible concept and hence its
meaning and content differ from time to time, region to region, industry to industry, and
country to country, depending upon the value system, level of education, socio economic
development of the people.

Employee Welfare implies the setting up of minimum desirable standards and the
provision of facilities like health, food, clothing, housing, medical assistance, education,
insurance, job security recreation, and so on.
Features of Employee Welfare:-

1. Employee welfare includes various facilities, services and amenities provided

to workers for improving their health, efficiency, economic betterment and social
status.

2. Welfare measures are in addition to regular wages and other economic benefits
available to workers due to legal provisions and collective bargaining.

3. Employee welfare schemes are flexible and ever-changing. New welfare

measures are added to the existing ones from time to time.

4. Welfare measures may be introduced by the employers, government, employees

or by any social or charitable agency.

5. The purpose of employee welfare is to bring about the development of the

whole personality of the workers to make a better workforce.

The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied employee force for the organization. The purpose of providing such facilities is
to make their work life better and also to raise their standard of living. The important
benefits of welfare can be summarized as follows:

 They provide better physical and mental health to workers and thus promote a
healthy work environment.
 Facilities like housing schemes, medical benefits, and education and recreation
facilities for workers’ families help in raising their standards of living. This
makes workers to pay more attention towards work and thus increases their
productivity.
 Employers get stable employee welfare by providing welfare activities. Workers
take active interest in their jobs and work with a feeling of involvement and
participation.
 Employee welfare measures increase the productivity of organization and
promote healthy industrial relations thereby maintaining industrial peace.
 The social evils prevalent among the employees such as substance abuse, etc are
reduced to a greater extent by the welfare policies.

The concept of ‘employee welfare’ is flexible and elastic and differs widely with
times, regions ,industry, country, social values and customs, degrees of
industrialization, the general socio- economic development of the people and
political ideologies prevailing at particular moments.
Aims and Objectives of Employee Welfare:-

The aim or object of welfare activities is partly humanitarian to enable workers to enjoy a
fuller and richer life and partly economic- to improve the efficiency of the workers and
also partly civic to develop among them a sense of responsibility and dignity and thus
make them worthy citizens of the nation. Another object of employee welfare is to fulfill
the future needs and aspiration of employee.

The following motives and considerations have prompted employers to provide welfare
measures:

 Some of the early philanthropic and paternalistic employers tried to ameliorate the
working and living conditions of their workers by providing various welfare
measures.
 Some of them took recourse to welfare work to win over their employees loyalty
and to combat trade unionism and socialist ideas. The devotion to welfare work
by many American employers during the twenties could be attributed to their anti
unionism. However, such a motive did not succeed in checking the spread of trade
unionism.
 Some employers provided employee welfare services to build up a stable
employee force, to reduce labour turnover and absenteeism and to promote better
relations with their employees.
 At present, employee welfare has been conceived of by some employers as an
incentive and good investment to secure, preserve and develop greater efficiency
and output from workers. Anyhow, there is no direct relationship between welfare
work on the one hand and efficiency and productivity on the other. A part from
this, it is very difficult to quantity the additional contribution of welfare measures
to the increased productivity.
 One of the objects for provision of welfare activities in recent times by certain
employers is to save themselves from heavy taxes on surplus.
 The purpose behind provision of welfare amenities by some companies is to
enhance their image and to create an atmosphere of goodwill between employee
management and also between management and public.

Principles:

The following are some of the principles to be kept in mind for successful
implementation of any welfare programme in an organization:

 The employee welfare activities should pervade the entire hierarchy of an

organization. Management should be welfare-oriented at every level.
  The employer should not bargain employee welfare as a substitute for
wages or monetary incentives. In other words, the workers have a right to
adequate wages in addition to welfare measures.
 The employer should look after the welfare of his employees as a matter
of social obligation. The constitution of India, in its Directive Principles
of State Policy, also emphasis this aspect of employee welfare.
 Employee welfare must aim at helping employees to help themselves in
the long run. This principle of self help will enable them to become more
responsible and more efficient.
 There should be proper co-organization must be administratively viable
and essentially development oriented.
 The employee welfare work of an organization must be administratively
viable and essentially development oriented.
 The management should ensure co-operation and active participation of
unions and workers in formulating and implementing employee welfare
programmes.
 There should be periodical assessment or evaluation of welfare measures
necessary timely improvements on the basis of feedback.

Theories of Employee Welfare:

Seven theories, constituting the conceptual framework of employee welfare, have so far
been outlines. These are:

 The Police Theory: This is based on the contention that a minimum standard of
welfare is necessary for labourers. Here the assumption is that without policing,
that is without compulsion, employers do not provide even the minimum facilities
for workers. A number of laws were enacted to compel managements to provide
minimum wages, congenial working conditions, reasonable hours of work, and
social security.
 The Religious Theory: This is based on the concept that man is essentially “a
religious animal”. Even today, many acts of man are related to religious
sentiments and beliefs. These religious feelings sometimes prompt an employer to
take up welfare activities in the expectation of future emancipation either in this
life, or after it. Thus, according to this theory, any good work is considered as “ an
investment” by which both the benefactor and the beneficiary are rewarded. We
come across many trusts and charitable institutions in India which function on the
basis of this belief. Another aspect of the religious theories is the atonenment
aspect.
  The Philanthropic Theory: This theory is based on man’s love for mankind.
Philanthropy means “Loving mankind”. Man is believed to have an instinctive
urge by which he strives to remove the suffering of others and promote their well
being. Infact , the labour welfare movement began in the early years of the
industrial revolution with the support of philanthropists as Robert Owen. This
theory, however, cannot be universal or continuous.
 The Trusteeship Theory: This is also called the Paternalistic Theory of employee
welfare. According to this the industrialist or employer holds the total industrial
estate, properties and profits accruing from them in a trust. The main emphasis of
this theory is that employers strongly and also for society. But it is easily talked
about than practiced.
 The Placing Theory: This theory is based on the fact that employee groups are
becoming demanding and militant, and are more conscious of their rights and
privileges than ever before. Their demand for higher wages and better standards
of living cannot be ignored.
 The public Relations Theory: This theory provides the basis for an atmosphere
of goodwill between employee and management, and also between management
and the public. Employee welfare programmes under this theory, work as a sort of
an advertisement and help an organization to project its good image and build up
and promote good and healthy public relations.
 The Functional Theory: This is also called the Efficiency Theory. Here, welfare
work is used as a means to secure, preserve and develop the efficiency and
productivity of employee. It is obvious that if an employer takes good care of his
workers, they will tend to become more efficient and will thereby setup
production.

Types of employee welfare:

 Statutory welfare work: comprising the legal provisions in various pieces of

labor legislation.
 Voluntary welfare work: includes those activities which are undertaken by
employers for their voluntary work. Different ways of Social Security Provision
in India.
 1. Social Insurance: common fund is established with periodical contributing
from workers out of which all benefits in terms of cash or kind are paid. The
employers & state prove major portion of finances. Benefits such as PF, Group
Insurance etc are offered.
 2. Social Assistance: Benefits are offered to persons of small means by govt out
of its general revenues. Example- Old age pension.
Welfare Department

Welfare amenities have become an accepted part of good industrial organization.

Consequently, welfare department have been looked upon as a positive contributing
factor to increase the efficiency of the business.

It is important that the concept of welfare function should be realized and accepted by
both management and workers. Welfare department should establish direct relationship
with the business in the same way as, say, the publicity, advertising or accounting
departments. There are, of course, many factors to be borne in mind in endeavouring to
arrive at a cost, and the first of these is the size of the undertaking. If a welfare
department exists, it is necessary to charge only welfare costs, so that an accurate
correlation can be established between costs and range of activities covered. Currently,
very little statistical information is available on this. Hence it is hopped that all
organizations will make an effort to keep accurate costs in order that a basis of
comparison can be worked out.

The department costs include:

 Salaries: It involves salaries of personnel in charge of welfare department.

 Staffing needs: Welfare officer and his staff; medical officer (part-time or full-
time)
 Overheads: Free house magazines; general welfare services; subsidized canteen;
educational, social and recreational facilities; holiday homes; housing and
transport.

EMPLOYEE WELFARE MEASURES

The issue of employee welfare may be studied from different angles, thus the approaches
of Employee welfare are as under:

1. On the basis of location of welfare activities

It is divided into two classes:

Intra Mural Activities (Within the org)

 Proper working conditions like drinking water, ventilation etc.

 Protection from dangerous machines, fire, power etc.
 Appointment of persons for different jobs
 Health & medical for them & their family with Occupational safety.
 Industrial training.
 Creches
 Rest salaries & canteens
 Washing & bathing facilities
  Latrines and urinals
 Prevention of fatigue
 Uniform & Protective Clothing

Extra Mural Activities (Outside the org)

 Facilities of clubs, libraries, gymnasium etc.

 Education & training facilities the employees & their children.
 Provident funds, gratuities, pensions etc.
 Co-operative societies from where purchases can be made.
 Proper housing accommodation
 Nourishing food
 Benevolent facilities
 Social Insurance Measures
 Maternity benefit, sickness benefit etc
 Group Insurance scheme
 Transportation facilities

On the basis of agencies

Agencies of Employee Welfare

1. Central Government

2. State Government

3. Employers

4. Trade Unions

5. Charitable Organizations

Central Government

The central government has passed a number of acts for the welfare of different types of
workers. It also administers the implementation of industrial and Employee Laws. The
important act which in corporate the measure for the welfare of the workers are:-
Factories act, Indian mines Act, Employment of children act, Maternity benefits Act,
Plantation Employee Act.

State Government:-
The state government has been empowered to prescribe rules for the welfare of workers
and appoint appropriate authorities for the enforcements welfare provision under various
laws.

Employers

Employers can provide welfare activities facilities individually or collectively. The

welfare facilities offered by the employers on their own are called voluntary welfare
facilities. Some associations of the employers also provide welfare facilities collectively.

Trade unions

Trade unions are supposed to raise the welfare of workers and naturally they are
expected to provide certain welfare facilities to their members. Union can provide
educational, cultural and other facilities to their members.

Charitable Organizations

Charitable Organizations conduct social welfare activities, which are useful to all
sections of the society. These agencies provide medical aid, educational facilities,
scholarships etc.
WELFARE WORK

Health Services

Section 11 to 20 of factories Act, 1947 contains the provisions relating to the health of
workers in the concern.

1. Cleanliness

2. Disposal of waste & effluents

 REVIEW OF LITERATURE

P.L Rao, in his “Labour Legislation in the Making”, opines that professional bodies like
National Institute of Personnel Management should constitute a standing committee to
monitor the proceedings in the Parliament regarding the labour welfare measures.

“Cooperative Unionism and employee welfare” by Michael R. White, (University of

Westminste –Policy Studies Institute), Industrial Relations Journal, Vol.36, No.5, pp. 348-
366, September 2005.

Using British national survey data, this article assesses the impact of unions on
management practices to reduce labour costs, implement high-performance work
systems, and make employee welfare provisions. Relative to non-union workplaces, those
with unions are found to have practices which are consistent with ‘mutual gains’
outcomes.

“Staff development and employee welfare practices and their effect on productivity”

Ghana Library Journal Vol. 19(1) 2007 pp. 83-96

Staff development and employee welfare are valuable assets in an organization since an
organization’s primary and dedicated staff that will help the organization to meet its
tactical and strategic objectives.

The study examines whether staff development policies exist in three special libraries in
Ghana, and whether training programmes are being offered to increase staff competence,
efficiencies and performance. It was also aimed at assessing staff welfare practices and
how these affect productivity and performance.

In conducting the survey, two sets of questionnaires were drawn up. One set was
administered to management and the other set went to Library staff. The survey revealed
that all the organizations under study have staff development policies and training
programmes for staff to enhance their capabilities and efficiency. Again, the survey
revealed that staff welfare is catered for since several motivational avenues and incentive
packages are available to boost their morale.
 Chapter-03

Need, Objectives and Scope of the Study

 NEED OF THE STUDY

 To know about the Constitutional provisions in Integral Coach factory.

 To find whether Employee welfare helps in providing good industrial relations.
 To know about the employees satisfaction towards welfare measures.
 To find out the facilities entitled by Integral Coach Factory.
 OBJECTIVES OF THE STUDY
Primary Objectives:

To study the employees welfare measures in Integral Coach Factory (ICCF).

Secondary Objectives:

 To identify the various welfare measures provided to the employees.

 To know their satisfaction towards the welfare measures.
 To understand how welfare measures improve the motivation of the Employees.
 To find out employee preference regarding welfare measures which they like to
have in future.
 SCOPE OF THE STUDY

 The present study has been undertaken to study find out effectiveness of
employee welfare measures in Integral Coach Factory.
 To find out the practical difficulties involved in welfare measures that can be
evaluated through this study.
 The study can be used to bring out the solution for the problem faced by the
employees availing the welfare measures.
 Through the study, company would be able to know the satisfaction level of
employee on welfare measures.
 Chapter-04

Research Design

Research Methodology:
Research means a search for knowledge or gain some new knowledge and methodology
can properly refer to the theoretical analysis of the methods appropriate to a field study or
to body of methods and principles particular to a branch of knowledge. A research
methodology has a specified framework for collecting the data in an effective manner.
Research methodology means a “defining a problem, defining the research objectives,
developing the research plan, collecting the information, analyzing the information and
presentation of findings”. Such framework is called “Research Design”. The research
process that was followed by me consisting following steps:

A) Research Define

The definition of problem includes the study of “ Employee Welfare in The Kites”

B) Research Design

A research design is the arrangement of conditions for the collection and analysis of data
in a manner that aims to combine relevance to research purpose with economy in
procedure. My research is descriptive in nature. So after careful relocation I interviewed
the workers of The Kites. This step of the study consists of developing the most efficient
plan for gathering the relevant data. The following factors were focus in the research
plan:

 Data Design: It involves different aspects like the nature of data, the data
sources, the data frequency and the data tools.
 Nature of Data: The nature of data that has been used under project is both
primary and secondary in nature. The term data can be defined as facts, figures
and information, systematically collected and presented for the purpose of
drawing inferences. The first hand information bearing on any research, which
has been collected by the researcher or his agent or assistant is called “primary
data”.
The results based on primary data are bound to be empirical and of great utility. Once the
primary data has been put to use, the original characters disappear and the data has
becomes secondary. The data which has already been collected, complied and presented
earlier by any agency, may be used for the purpose of investigation.

 Type of Research: Survey is best suited for descriptive and analytical research.
Survey are undertaken to learn about people’s knowledge, beliefs, preferences,
satisfaction and so on and to measure these magnitudes in the general public.
Therefore, I have done this survey for Descriptive and analytical research process.
Descriptive research includes surveys and fact finding enquiries of different kinds.
The main purpose is description of the state of affairs is noted down and
analytical research used to analyze the material and facts.

C) Sampling Design: It is a definite plan for obtaining a sample from a given population.
It refers to the technique or the procedure the researcher would adopt in selecting items
for the sample. The sampling plan or design calls for the following decisions:

 Universe: Research sample unit refers to the geographical area that I have
covered while conducting the research. The universe of my study is workshop and
showroom of The Kites, Jalandhar.
 Sample Unit: Who is to be surveyed? The target population must be defined that
will be sampled. It is necessary to develop a sampling frame so that everyone in
the target population has an equal chance of being sampled. The sample unit
pertaining to my study is workers of The Kites, Jalandhar.
 Sample Size: How many people will be surveyed? This refers to number of
respondents to be selected from the universe to constitute a sample. An optimum
sample is one that fulfills the requirements of efficiency, reliability and flexibility.
The sample size of 50 served the purpose of my study.

D) Methods of Data Collection and Analysis: The researcher can get two types of data:

a) Primary Data: Primary data is a data which did not exist earlier and is being collected
by the researcher first time for its specific objectives. The primary data is collected by
personal interview of workers with help of a questionnaire regarding employee welfare.
b) Secondary Data: Any data which have been collected earlier for some purpose are the
secondary data. Indirect collection of data from sources containing past or recent past
information like annual publication, books, journals, literatures, websites etc. Secondary
sources used are:

 Text books on Employee Welfare & Social Security

 Internet sites

E) Data Analysis and Interpretation

Data after collection have been processed and analyzed in accordance with the outline
laid down in the research plan. Data obtained during the study have been systematically
tabulated and interpreted with the help of tables or pie charts.
 Chapter-05

Data analysis and Interpretations

 Analysis & Discussion

1. Are you satisfied with your package?

Table 5.1: Satisfaction with package

Response No. of Respondents % age of Respondents

Yes 37 74%
No 13 26%
Total 50 100%

26.00%

74.00%

Yes No

Graph 5.1: Satisfaction with package

Interpretation:

From the above graph it is clear that out of 50 respondents, majority of the respondents
are satisfied with their salary package while 26% respondents are not satisfied with their
salary package offered by the company.
2. Which incentives are given by the company other than salary?

Table 5.2: Incentives given by company other than salary

Response No. of Respondents % age of Respondents

Promotion 20 40%
Bonus 30 60%
Total 50 100%

Promotion Bonus

Graph 5.2: Incentives given by company other than salary

Interpretation:

From the above graph it is clear that out of 50 respondents, 60% respondents have been
provided bonus by The Kites and rest of them have been provided Promotion by the
company.

3. Are you satisfied with the working environment provided by company?

 Table 5.3: Satisfaction with the working environment

Response No. of Respondents % age of Respondents

Yes 39 78%
No 11 22%
Total 50 100%

22.00%

78.00%

Yes No

Graph 5.3: Satisfaction with the working environment

Interpretation:

From the above graph it is clear that the working environment of The Kites is quite
satisfactory. It is revealed from the above graph that out of 50 respondents, 78%
respondents are satisfied with the working environment of The Kites and rest of them are
dissatisfied with the working environment of the company.

4. Does the company provide you security at work?

 Table 5.4: Security at work

Response No. of Respondents % age of Respondents

Yes 27 54%
No 23 46%
Total 50 100%

46.00%

54.00%

Yes No

Graph5.4: Security at work

Interpretation:

It is revealed from the above graph that majority of the respondents have been provided
security at work while 46% respondents are not provided any security at work.
5. Do you think sufficient medical facilities are provided to you?

Table 5.5: Medical Facilities

Response No. of Respondents % age of Respondents

Yes 33 66%
No 17 34%
Total 50 100%

34.00%

66.00%

Yes No

Graph 5.5: Medical Facilities

Interpretation:

It is revealed from the above graph that majority of the respondents are being provided
sufficient medical facilities at The Kites while 34% respondents are not provided
sufficient medical facilities by the company.
6. How will you rank the behavior of your seniors?

Table 5.6: Behavior of seniors

Response No. of Respondents % age of Respondents

Good 24 48%
Average 16 32%
Bad 10 20%
Total 50 100%

32.00%

Good Average Bad

Graph 5.6: Behavior of seniors

Interpretations:

From the above graph it is clear that out of 50 respondents, 48% respondents have ranked
the behavior of their seniors as “ Good” while 32% have ranked it as “Average” and rest
of them have rated the behavior of their seniors as “ Bad”.
7. Are you satisfied with your job?

Table 5.7: Satisfaction with the job

Response No. of Respondents % age of Respondents

Yes 36 72%
No 14 28%
Total 50 100%

28.00%

72.00%

Yes No

Graph 5.7: Satisfaction with the job

Interpretation:

From the above graph it is clear that out of respondents, 72% respondents are satisfied
with their job at The Kites while 28% respondents aren’t satisfied with their job. So it can
be stated that most of the respondents are satisfied with their job

8. If good opportunities given to you will you switch over the another job ?
 Table 5.8: Switch over the another job

Response No. of Respondents % age of Respondents

Yes 14 28%
No 36 72%
Total 50 100%

28.00%

72.00%

Yes No

Graph 5.8: Switch over the another job

Interpretation:

It is revealed from the above graph that majority of the respondents would not like to
switch to another job while 28% respondents would like to switch over to another job
because they aren’t satisfied with their job at The Kites.

9. Is the company doing anything to provide you after retirement benefits?

 Table5.8: Retirement Benefits

Response No. of Respondents % age of Respondents

Yes 50 100%
No 0 0%
Total 50 100%

100.00%

Yes No

Graph 5.8: Retirement Benefits

10. Are you satisfied with the contribution of The Kites towards provident fund
account?

Table 5.10: Contribution towards provident fund account

Response No. of Respondents % age of Respondents

Yes 34 68%
No 16 32%
Total 50 100%

32.00%

68.00%

Yes No

Interpretation:

From the above graph it is clear majority of the respondents are satisfied with the
contribution of The Kites towards provident fund while 32% respondents are not satisfied
with the contribution of The Kites towards P.F. Account.
11. Do you think the insurance facility provided by the company satisfactory?

Table 5.11: Insurance facility

Response No. of Respondents % age of Respondents

Yes 38 76%
No 12 24%
Total 50 100%

24.00%

76.00%

Yes No

Graph5.11: Insurance facility

Interpretation:

The insurance facility of The Kites is quite satisfactory. From the above graph it is
revealed that out of 50 respondents, 76% respondents are satisfied with insurance facility
of The Kites while 24% are not satisfied with the insurance facility.
12. Is the company providing sufficient security measures?

Table 5.12: Security measures

Response No. of Respondents % age of Respondents

Yes 35 70%
No 15 30%
Total 50 100%

30.00%

70.00%

Yes No

Graph5.12: Security measures

Interpretation:

From the above graph it is clear that out of 50 respondents, 70% respondents are being
provided sufficient security measures while 30% respondents are not provided any
security measures by The Kites.
13. How will you rank the canteen facility provided to you?

Table 5.13: Canteen facility

Response No. of Respondents % age of Respondents

Highly satisfactory 26 52%
Satisfactory 14 28%
Dissatisfactory 7 14%
Highly Dissatisfactory 3 6%
Total 50 100%

14.00%

6.00%

52.00%

28.00%

Highly Satisfactory Satisfactory Dissatisfactory Highly Dissatisfactory

Graph 5.13: Canteen Facility

Interpretation:

From the above graph it is clear that out of 50 respondents, 52% respondents are highly
satisfied with the canteen facility of The Kites followed by 28% are satisfied, 14%
dissatisfied and 6% of them are highly dissatisfied with the canteen facility of The Kites.
 Chapter: 06
Findings, Limitations, Suggestions,
Conclusion & Recommendations
 Findings of the Study
 From the study it is clear that out of 50 respondents, majority of the respondents
are satisfied with their salary package while 26% respondents are not satisfied
with their salary package offered by the company.
 It is revealed from the study that out of 50 respondents, 60% respondents have
been provided bonus by The Kites and rest of them have been provided
Promotion by the company.
 It is depicted from the study that the working environment of The Kites is quite
satisfactory. It is revealed from the above graph that out of 50 respondents, 78%
respondents are satisfied with the working environment of The Kites and rest of
them are dissatisfied with the working environment of the company.
 It is revealed from the study that majority of the respondents have been provided
security at work while 46% respondents are not provided any security at work.
 It can be analyzed from the research study that majority of the respondents have
ranked the behavior of their seniors as “ Good” while 32% have ranked it as “
Average” and rest of them rated the behavior of their seniors as “ Bad”
 It is clear from the study that out of 50 respondents, 72% respondents are satisfied
with their job at The Kites while 28% respondents aren’t satisfied with their job.
So it can be stated that most of the respondents are satisfied with their job.
 From the study it is revealed that out of 50 respondents, 72% respondents are
satisfied with their job at The Kites while 28% respondents aren’t satisfied with
their job. So it can be stated that most of the respondents are satisfied with their
job.
 It is depicted that out of 50 respondents, 100% respondents are being provided
retirement benefits by the company.
 The study shows that majority of the respondents are satisfied with the
contribution of The Kites towards provident fund account while 32% respondents
are not satisfied with the contribution of The Kites towards P.F. Account.
 Te insurance facility of The Kites is quite satisfactory. From the study it is
revealed that out of 50 respondents, 76% respondents are satisfied with insurance
facility of The Kites while 24% are not satisfied with insurance facility.
 It is clear from the study that out of 50 respondents, 70 respondents are being
provided sufficient security measures while 30% respondents are not provided
any security measures by The Kites.
 From the study it is clear that out 50% respondents, 52% respondents are highly
satisfied with the canteen facility of The Kites followed by 28% are satisfies, 14%
are dissatisfied and 6% of them are highly dissatisfied with the canteen facility of
The Kites.
 Limitations of the Study

It is well said that one should aim and perfection but it is not possible in real life as we
have to work within limitations set by nature and society. The constraints that played here
are:-

 Paucity of time would not allow an exhaustive and detailed study of the vast
knowledge.
 The research is limited to worker of The Kites.
 Time and cost are the general constraints that affect the efficiency and validity of
the research.
 A lot of paper work was involved.
 CONCLUSION

On the basis of the report, we can conclude that Employees; Welfare is very essential part
of every industry for maintaining the harmonious & healthy atmosphere within the
organization and to achieve the goals of the organization efficiently. As the employees are
the assets of the organization, it is very important to win the confidence & faith of them
through their welfare and by providing them various economic and non-economic
incentives at time. Apart from improving Morale & Loyalty among the employees,
welfare measures are of significance to reduce absenteeism & labour turnover. It is
indeed welfare work that softens the transition & enables the workers to adjust
themselves to industrial environment.

The economy is also doing much in the field of Employees Welfare by providing them
various welfare activities like Canteen & cooperative stores, ESI, EPF, Loans &
Advances, First Aid Facility etc., but still there is always a scope for doing things in a
better way. So, there is lot to be done by the Company with regard to the Welfare
facilities. The Company should try to encourage the women employment, more emphasis
should be given on cleanliness & more concern should be shown to the employees by
establishing informal relationship with them etc.
 RECOMMENDATIONS

 The concern should provide facility of ambulance.

 Transport facility to & from the place of work should be provided to the staff and
workers. For this bus or van can be purchased or hired.
 Separate room as Library and provision for books should be made available to the
workers and staff.
 It is suggested that the firm should make provision for recreational facilities like,
both Indoor and Outdoor.
 The concern should provide separate lunch rooms to the workers.
 Management should revise their motivational techniques from time to time.
 Workers participation in management also reduces the problem to great extent.
 There should be proper system of reward & punishment for distinguishing the
efficient & inefficient workers.
 Presently there is no separate Employee Welfare Officer as well as Safety Officer
and the whole burden is on the Personnel Manager, so they must appoint the
same.
BIBLIOGRAPHY
APPENDIX
 QUESTIONNAIRE
1. Are you satisfied with your pay package?
Yes No

2. Which incentives are given by the company other than salary?

Promotion Bonus

3. Are you satisfied with the working environment provided by company?

Yes No

4. Does the company provide you security at work?

Yes No

5. Do you think sufficient medical facilities are provided to you?

Yes No

6. How will you rank the behavior of your seniors?

Good Average Bad

7. Are you satisfied with your job?

Yes No

8. If good opportunities given to you will you switch over the another job?
Yes No

9. Is the company doing anything to provide you after retirement benefits?

Yes No

10. Are you satisfied with the contribution of The Kites towards provident fund
account?
Yes No
11. Do you think the insurance facility provided by the company satisfactory?
Yes No No

12. Is the company providing sufficient security measures?

Yes No

13. How will you rank the canteen facility provided to you?
Highly Satisfactory Satisfactory
Dissatisfactory Highly Dissatisfactory