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  • Root Cause Analysis (RCA) Document

    Uploaded by

    Darshit Doshi
    87 views3 pages
    This document details a root cause analysis investigation of an IT incident. It includes sections for the incident details, timeline, root cause identified, contributing factors, corrective and preventative action items, and lessons learned. The document owner and author are listed at the top, along with revision history.

    Original Description:

    Rca templete

    Original Title

    Rca templete

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    This document details a root cause analysis investigation of an IT incident. It includes sections for the incident details, timeline, root cause identified, contributing factors, corrective and preventative action items, and lessons learned. The document owner and author are listed at the top, along with revision history.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    87 views3 pages

    Root Cause Analysis (RCA) Document

    Uploaded by

    Darshit Doshi
    This document details a root cause analysis investigation of an IT incident. It includes sections for the incident details, timeline, root cause identified, contributing factors, corrective and preventative action items, and lessons learned. The document owner and author are listed at the top, along with revision history.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Root Cause Analysis (RCA) Document

    Document Statistics

    Title
    Document Version
    Last Date Document was Updated
    Document Owner
    Document Author
    Document Reviewer(s)

    Revision History of the RCA

    Version No Revision Date Nature of Change


    1.0
    Root Cause Analysis (RCA) Document Details
    Section One

    Problem Assigned
    Problem Assigned to RCA Completed By:
    Team
    Incident Number:
    Incident Start Incident Resolution
    Incident Priority
    Date & Time: Date & Time:

    Section Two

    Incident Summary
    Incident Description / Impact / Symptoms:
    Description –
    Impact –
    Symptoms –
    Impacted Locations:

    CI details:
    Host Name :
    CI:

    Was this a result of a (failed) change? If Change caused the incident – enter Change #

    Incident Resolution Summary:

    Section Three

    Incident Timeline (in Chronological order)


    IST and 24:00 clock format
    Time Action Taken
    Section Four

    Root Cause Summary


    1.

    Section Five

    Contributing Factors
    1.

    Section Six

    Status (open/ Target date of


    No. Corrective Action Items Action Owner
    closed) Completion
    1.
    2.
    3.
    4.
    5.
    6.
    Status (open/ Target date of
    No. Preventative Action Items Action Owner
    closed) Completion

    1.

    2.
    Note - Add additional rows for action items as required

    Section Seven

    No Lesson Learned

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