Appendix 2 - Trigger matrix
1) Is it a change?
2) Does it affect customer's significant characteristics?
If customer-specific
3) Is the technical interface to the customer affected?
requirements exist,
4) Type of change?
the agreement is
5) Does it affect contract documents (e.g., specifications, customer's
obligatory !
drawing, data-sets,....? *
Row
6) Are fitment, form, function, performance, reliability affected?
Change to significant characteristics agreed with the customer for the product, sub-
y y/n All y/n y/n Z 1
assy., component (electrical/mechanical), process, …)?
y All y / n y / n e.g., fixing to the vehicle, electronic parts and/or connections… Z 2
Electronic components (see ZVEI "Product/Process Change Notifications - Guideline for Automotive Electronic Components")
e.g., change to design, tooling, …... Z 3
y
y
e.g., change to product software (parameters, architecture) Z 4
n e.g., change to sealing material, change to EMC capacitor, ….
Design Mc **
Z 5
e.g., change to a dimension not included in the customer's drawing Z 6
y
Change to materials Z 7
Change to internal specification or tolerances outside customer's specification Z 8
n
Change to internal specification or tolerances but still within customer's specification - 9
n
Change to identification of parts/materials but with unchanged composition - 10
Change in early man'f'ing stages (e.g., pre-drilled dimension for a shaft, wafer location,...) - 11
e.g., change in process chain (inc. supplier, duplicated production lines, ..) Z 12
y y/n
e.g., change in checks, checking sequence or other reasons,….. Z 13
e.g., change in hardening parameters, injection temperature, … Z 14
y
e.g., change in process chain (inc. supplier, duplicated production lines, ..) Z 15
Change in no. of cavities in tool, progression tools, incremental tools I 16
Duplication of production and checking equipment within an existing line I 17
y Prod'n - New type of machine obtained and installed I 18
n assembly Change to an existing tool, new equipment, new Poka Yoke - 19
Process Mc
n Change to process, inc. early manufacturing stages (e.g., as No. 11) - 20
Change to setting parameters, production facilities, injection temperature, .… - 21
n Changes in checks; worsened RPN np
n Change to checking method, RPN unchanged/improved, same process I 23
Testing Extended checks with no change to method (e.g., larger sample size) - 24
Reduction/elimination of check not relevant to the customer (e.g., random
- 25
sample check)
Tools moved from one line to another; lines are the same - 26
Transfer of Movement of equipment in a production plant with no change to the process
production chain
- 27
Location change: equipment, parallel prod'n (not early mfg stages as No. 11) Z 28
y y / n Supplier change, new 2nd supplier, supplier has changed sub-supplier Z 29
Logistics
y / n New carrier or ESP, SLC I 30
n y / n Customer packing, shipping, invoicing Z 31
y / n Internal packing (e.g., plant to plant, within the plant,…) and suppliers - 32
y Documents adjusted to status of approved/released product Z 33
y / n Documents adjusted to status of approved/released product or to correct formal defects - 34
Doc
n
Mc
Change to documents not product-related (e.g., work instructions, ……) - 35
Re-use of tools following 12 or months out of use Z 36
Maintenance/overhaul of existing tools/ tools subject to rapid wear (e.g., turning tool, honing tools) - 37
n
Replacement of an identical machine or a machine with an equal functionality. Replacement of identical measuring
- 38
and test devices/equipment. ++
y Yes
n No
np not permitted
- Customer involvement not essential (Note: PPA documents must be archived in-house)
I Customer must be informed - as ISO/TS16949, para. 4.2.3.1 the customer must have 2 weeks to issue findings.
Z Customer agreement required, execution of PPA procedure
Mc Modification
ESP External service provider
SLC Supplier logistics centre (also applies to warehouse)
RPN Risk priority number from Process FMEA
* or other authorized production documents provided to the customer (e.g., quotation drawing, control plan)
++
From the reprint in September 2014, the translation of this row has been adapted to the German edition
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