Salman Dahir Farah completed a 3-month industrial attachment at Dahabshiil Money Transfer in Mombasa, Kenya. Dahabshiil is the largest money transfer business in Africa, providing financial services across 126 countries. During the attachment, Salman gained experience in customer service, IT support, and network administration. He evaluated the attachment as a success, having acquired new technical skills to perform tasks independently under minimal supervision. Salman recommends making industrial attachments mandatory for all students to better prepare them for employment with practical skills.
Salman Dahir Farah completed a 3-month industrial attachment at Dahabshiil Money Transfer in Mombasa, Kenya. Dahabshiil is the largest money transfer business in Africa, providing financial services across 126 countries. During the attachment, Salman gained experience in customer service, IT support, and network administration. He evaluated the attachment as a success, having acquired new technical skills to perform tasks independently under minimal supervision. Salman recommends making industrial attachments mandatory for all students to better prepare them for employment with practical skills.
Salman Dahir Farah completed a 3-month industrial attachment at Dahabshiil Money Transfer in Mombasa, Kenya. Dahabshiil is the largest money transfer business in Africa, providing financial services across 126 countries. During the attachment, Salman gained experience in customer service, IT support, and network administration. He evaluated the attachment as a success, having acquired new technical skills to perform tasks independently under minimal supervision. Salman recommends making industrial attachments mandatory for all students to better prepare them for employment with practical skills.
Salman Dahir Farah completed a 3-month industrial attachment at Dahabshiil Money Transfer in Mombasa, Kenya. Dahabshiil is the largest money transfer business in Africa, providing financial services across 126 countries. During the attachment, Salman gained experience in customer service, IT support, and network administration. He evaluated the attachment as a success, having acquired new technical skills to perform tasks independently under minimal supervision. Salman recommends making industrial attachments mandatory for all students to better prepare them for employment with practical skills.
THIS FINAL REPORT IS SUBMITTED IN PARTIAL FULLFILMENT FOR THE
AWARD OF DEGREE IN BUSINESS INFORMATION TECHNOLOGY AT JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY.
2018 ACKNOWLEDGEMENTS
I hereby take this chance to thank ALLAH for the gift of good health and direction that he has facilitated me to the success of this Report.
I thank my Company Supervisor Abdishakur Ibrahim Who has taught me in the various skills that have enabled me to gain more knowledge. I extend my sincere gratitude’s to JKUAT Supervisor Mr. Duncan for visiting the company and making sure that everything was in place as per the instruction given by the University.
Lastly, I sincerely give gratitude to DAHABSHIIL MONEY TRANSFER as a whole, to the
Chairman for giving me the chance to gain skills and have experience in the field of IT in the institution, to the entire staff for accepting me to work with them and for the moral support they gave me, to my Supervisor (the institution’s IT department) for being so helpful, for the knowledge and aid he has given me throughout my attachment, may God also bless them all and the entire institution as a whole.
1 TABLE OF CONTENTS
Abstract……………………………………………………………………..... 3
Introduction…………………………………………………………………... 4
Work Experience…………………………………………………………...… 8
Evaluation of the project………………………………………………..…… 9
Recommendations……………………………………………………………..10
Reference…………………………………………………..…………………..10
2 ABSTRACT Dahabshill money transfer is an international money transfers. It is the largest money-transfer business in Africa that provides financial services to international organizations both large and small businesses and private individuals.
3 INTRODUCTION
DAHABSHIIL MONEY TRANSFER
Dahabshiil is an international funds transfer company headquartered in Dubai, United Arab
Emirates .Formed in the early 1970s, the firm operates from over 24,000 outlets and employs more than 2,000 people across 126 countries. Currently company is co-owned by daughter Maryam Abdi . It provides financial services to international organizations, as well as to both large and small businesses and private individual The company is also involved in numerous community building projects in Somaliland. . It is the largest money-transfer business in Africa
Most of the major international development organizations operating in horn of Africa use Dahabshiil to transfer funds, including the UN, WHO, World Bank, Oxfam, Save the Children and Care International
Dahabshiil opened an Islamic bank, Dahabshil Bank International, in Djibouti. An international
bank, DBI provides services to business and private clients demanding Shariah-compliant financing. Operations centre on asset finance, partnership finance and lease finance.
4 Vision
To provide quality products, value and opportunity to the international customers, employees, shareholders and the community at large. This will be made possible through a combination of best practice banking, embracing technology, a commitment to customer service and good governance.
Mission
To become the leading Islamic bank in the horn of the Africa offering comprehensive banking and financial services solutions to a wide spectrum of private and business clientele. We aim to always operate in a profitable, comprehensive and socially responsible manner
Mandate
Aiming higher, is our number one mandate, economic growth is our core principle, with our customers 130 branches in the United Kingdom, and 400 branches globally
The Organization Core Values
1) Integrity And Ethics
Serving honest, fair and responsible in the best way
2) Respect
Ensuring a safe and healthy workplace environment
For all employees and respecting their rights
3) Team work
Working together to achieve our goals
4) Customer satisfaction
To ensure customer is served the best way
5 PROFILE
Founded: 1970 by Mohamed Said Duale,
Legal Form: Limited company Headquarters: Dubai , United Arab Emirates Jurisdiction: Somalia Offices: Employees: over 2000 workers in 144 countries Industry: Money transfer
Core Activities: Foreign Exchange Controls
6 DAHABSHIIL MONEY TRANSFER ORGANIZATIONAL CHART
WORK EXPERIENCE ROUTINE
Customer care work and researching names through the computer
Researching the customers money using their names , the sender names or using their phone number through the computer . Reprinting the receipts for sending & receiving clients .
7 Antivirus Installation and configurations. Did cash reconciliation physical cash against the computer system cash stock Did formatting of a new computer Did hard disk partitioning and spacing Opening computer and seeing the component Using two hard disk on one computer configuring one to be slave Installation of new RAM on a computer after the old failed Installation of office packages to a new machines Installation of a fresh printer and scanner to a new machine Did hardware resources sharing on a network sharing of a printer on a LAN using IP address Did crimping of RJ45 connector to network cables using crimping tool Did network trouble shooting Did printers and scanners trouble shooting Installation of printers and scanners in a computer Did camera backups and playback
Evaluation of the project
Evaluation of the project
The purpose of Industrial Training is to expose students to real work of environment experience and at the same time, to gain the knowledge through hands on observation and job execution. From the industrial training, the students will also develop skills in work ethics, communication, management and others. Moreover, this practical training program allows students to relate theoretical knowledge with its application in the manufacturing industry.
The objectives of industrial training are:
8 To provide students the opportunity to test their interest in a particular career before permanent commitments are made. To develop skills and techniques directly applicable to their careers. To expose students to real work environment experience gain knowledge in writing report in technical works/projects. To build the strength, teamwork spirit and self-confidence in students life. To enhance the ability to improve students creativity skills and sharing ideas. To build a good communication skill with group of workers and learn to learn proper behavior of corporate life in industrial sector. The student will be able instilled with good moral values such as responsibility, commitment and trustworthy during their training.
Success of the project:
At the end of the attachment, I was able to perform most of the tasks under minimal or no supervision including:
Crimping, replacing and manage of Ethernet cable in computers and printers.
Troubleshooting both network and computer hardware. Configuration and troubleshooting on network RJ45 detecting of network failure on faulty cable and wiring closet and termination of patch cords. Data backup and transfer on desktops and laptops. Structure cabling and troubleshooting i.e. crimping. Installation of new RAM on a computer after the old failed Installation of office packages to a new machines Installation of a fresh printer and scanner to a new machine Did hardware resources sharing on a network sharing of a printer on a LAN using IP address
9 Conclusions: During my stay at dahabshiil money transfer I was able to gain a lot of knowledge and different types of skills that will enable me to work well with my colleagues when I eventually become employed in any organization or company.
I have gained a lot from my supervisor who has always given me the opportunity to handle different tasks and has always been a good advisor on what to do as an IT student whenever I present any problem to him. There is also motivation from the staff since they assign you some duties and require you to at least complete it at a certain required time.
It is good for an IT student to always have an external attachment this is because when the student goes out there he/she is able to practically apply what is taught in class and also learn and update himself/herself with the new technologies that are coming up since technology keeps on improving day by day, and he/she comes across many things he never knew.
Recommendations: I propose that every institution management to impose more the one attachment before the end of the student course completion. One attachment should be mandatory and the second one optional. This will equip the learners with more practical skills ready to deliver to the outside world.
The main challenge during the attachment period was on time taken to get to master the technical terms and a few processes. I would recommend the Institution to encourage class trips to various companies so as to prepare the students psychologically to the outside world
10 References:
1) Katrina Manson (24 May 2011). "Money man serves the Somali Diaspora". Forbes. Archived from the original on 27 May 2011. Retrieved 10 December 2011. 2) International Association of Money Transfer Networks Archived 9 October 2011 at the Way back Machine. 3) Matthew Salt marsh "Somalis’ Money Is Lifeline for Homeland", The New York Times (11 November 2009).
