The document contains the resume of Almeetra "Mitz" Ceriales which outlines her extensive 15 years of experience in fields such as learning and development, sales, business development, and customer service. She has worked in management roles for various companies in the Philippines and Singapore, developing and delivering training programs. The resume also lists her areas of expertise, professional experience history, education background, and certifications.
The document contains the resume of Almeetra "Mitz" Ceriales which outlines her extensive 15 years of experience in fields such as learning and development, sales, business development, and customer service. She has worked in management roles for various companies in the Philippines and Singapore, developing and delivering training programs. The resume also lists her areas of expertise, professional experience history, education background, and certifications.
The document contains the resume of Almeetra "Mitz" Ceriales which outlines her extensive 15 years of experience in fields such as learning and development, sales, business development, and customer service. She has worked in management roles for various companies in the Philippines and Singapore, developing and delivering training programs. The resume also lists her areas of expertise, professional experience history, education background, and certifications.
The document contains the resume of Almeetra "Mitz" Ceriales which outlines her extensive 15 years of experience in fields such as learning and development, sales, business development, and customer service. She has worked in management roles for various companies in the Philippines and Singapore, developing and delivering training programs. The resume also lists her areas of expertise, professional experience history, education background, and certifications.
Unit 18-I, The Exchange Regency Residence Hotel, Ortigas Center, Pasig City |+639062849048 aceriales@gmail.com
Qualifications Summary 15 years of extensive experience in learning and development, sales, business development, customer service, client management, and people management. Agile, adaptive, resilient, consultative, engaging, and competent, with excellent communication skills and strong general business acumen
Areas of Expertise Sales and Marketing Learning and Development Business Development Customer Service Business Strategy Operations Management Business Analysis Change Management Business Planning Project Management Team Leadership Marketing Strategy Account and Client Management Market Research Strategic Management Transcription Research & Writing Market Perception and Rebranding Business Sustainability Financial Management Strategic Management Strategic HR Proofreading and Editing
Professional Experience Illinois Street Consulting | Managing Partner and Consultant (March 2019 – PRESENT) | Philippines Offers customized programs and interventions to organizations and their employees
Learning Just Made Better Inc. | Training Consultant (February 2019 – March 2019) | PHILIPPINES Managed the end-to-end learning journey (ADDIE) Created and delivered training programs, and facilitated different forms of interventions – according to clients’ needs Managed critical accounts (i.e. bigger contract accounts, P1M or more)
AB Heineken | Head of Capability (June 2017 – January 2019) | PHILIPPINES
Responsible for four (4) pillars – People, Effectiveness, Efficiency, Commercial Projects Managed learning and development for the OpCo’s salesforce Delivered training programs for executives at the frontline Led recruitment, onboarding, field immersion, coaching, global sales academy training roll-outs, and alignment and improvement activities Projects: FTE Expansion (Project ROC), Online Sales Capability Platform, Road Safety, Sales Kickoff, Sales Toolkit, Excellent Outlet Execution (EOE) Audit Led onboarding and immersion of Heineken Asia Pacific’s management trainees Tool / System: Sales Execution Mobile (SEM) ERC Institute | Assistant Director, Business Development (November 2015 – June 2016) | SINGAPORE Handled local and international sales, successfully converting approximately 5% of assigned leads Established rapport with SMEs to build their learning and development plans with in-depth research of company needs and regular contact with their HR departments Built the business in Myanmar and The Philippines
INSEAD | Executive Education Programme Advisor (February 2010 – March 2015) | SINGAPORE Managed sales and clients for a portfolio of leadership, strategy, and operations management programmes delivered globally across all campuses Met and exceeded sales goals of over €2M per academic year by 10% or more Received commendations from upper management as best Programme Advisor based on overall performance Networked with C-suite executives and other top business leaders and made programme recommendations based on their profile and learning objectives Profiled candidates and recommended open-enrolment programmes suitable to their corporate and personal objectives Managed general queries and resolved to cross-selling, whenever deemed necessary Collaborated with internal Associate Directors on prime accounts from Australia, India, and Malaysia (government sector) Tool / System: CRM On Demand (CRMOD)
Streetdirectory.com | SEO Sales Support Manager (July 2009 – February 2010) | SINGAPORE Promoted from Advertising Sales Executive to SEO Sales Support Manager for the pre-sales team Set and achieved cold calling and appointment targets of 80+ calls and four (4) appointments per agent per day Streamlined the hunting process by implementing standard contact and follow-up procedures Oversaw the lead generation process
Xerox | Lead Projects Trainer (October 2006 – May 2009) | PHILIPPINES
Managed and oversaw trainers and quality supervisors Delivered classroom trainings on membership retention, client acquisition, and customer service Tool / System: Siebel
Developed curriculum for product and outbound sales training Provided operations support and coaching on client acquisition and membership retention
Blue Frog Mobile Foundry | Customer/Tech Support Supervisor (March 2005 – April 2006) | PHILIPPINES Directly supervised a team of 10 customer service and technical support agents, supporting mobile communication applications and user experience modules Pioneered curriculum design for product and customer service training classes Expanded team to meet growing client base Coached one-on-one as well as group to meet KPIs, such as SLAs and call metrics
Verve Contact Solutions | International Sales Representative (May 2004 – March 2005) | PHILIPPINES Delivered outbound calls to US-based clients, selling membership services for various account Recognized as one of the top outbound sales agents, hitting the daily, weekly, and monthly quota while promoting quality conversions and besting other agents across the whole operations Education Multifaceted communication program for social change. Coursework included journalism, research communications, knowledge management, sustainable development, community engagement, persuasion, statistics, computer science, and market economics Institution: University of the Philippines in Los Baños, Class of 2004 Degree: BS Development Communication, Major in Science Communication Undergraduate Thesis: Knowledge Management (i.e. Knowledge Transfer)
Trainings and Certifications
Negotiation Workshop, Internal Training (Horacio Falcao) – INSEAD Negotiation Dynamics, Internal Training (Nuno Delicado) – INSEAD Impactful Client Relations, Internal Training (ICA Associates) - INSEAD Master Class: High Impact Communication, Internal Training (Mike Pich) – INSEAD Networking and Relationship-Building for Success – The British Council, Singapore SkillSoft, Xerox (Identifying What Customer Wants, Overview to Effective Business Communication, Why Customer Driven) MAGIC, Xerox (Making A Great Impression on the Customer) Accent Neutralization, Xerox Expertise Zone Leadership Development, Xerox (Correcting Personal Problems, Motivating Employees, Resolving Conflicts, Guide to Cultivating Performance, Challenges in Coaching, Communicate) IELTS – Overall band score, 8.0 Heineken Way 4 Sales, AB Heineken Philippines Inc. Customer Motivation, AB Heineken Philippines Inc. Sales Arguments, AB Heineken Philippines Inc. Picture of Success, AB Heineken Philippines Inc. Line Manager Coaching, AB Heineken Philippines Inc. The Natural Learning Method, AB Heineken Philippines Inc. Territory and Team Management, AB Heineken Philippines Inc. Commercial Selling, AB Heineken Philippines Inc. Intermediate Customer-Focused Management, Learning Just Made Better Inc. Management Development Program, Learning Just Made Better Inc. Creating a TNA Plan, Learning Just Made Better Inc. Creating Proposals, Learning Just Made Better Inc. Designing a Program, Learning Just Made Better Inc. Designing and Delivering Powerful Presentations, Learning Just Made Better Inc. References Ryam Ganjehi – COO, OpUs ryam.ganjehi@gmail.com +639088649313
Alma Cachero – Head of Employee Relations, ACCA Singapore
avcachero@gmail.com +6597217245
Yokshan Makonnen – Business Development Consultant, Dream Catcher Sales
+33658845336
Priyanka Sharma – Head of Client Development for APAC, Kanex Solutions
