1 Executive Summary At Nucleus Software, we provide lending and transaction banking products to the global financial services industry. As a pioneer in retail and corporate banking software since 1986, we combine deep expertise with an unprecedented track record and a total commitment to building lasting partnerships with our customers.
Our software powers the operations of more than 150 companies in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance and other business areas.
FinnOne Neo is a comprehensive lending solution designed to meet the challenges of delivering agile and efficient solutions while reducing the cost of operations. The multi-channel solution supports the entire loan lifecycle – including origination and loan management, analytics and delinquency management. FinnOne has been recognized as the world’s best-selling lending solution for over 10 years.
FinnAxia is an integrated global transaction banking solution used by banks worldwide to offer efficient and innovative global payments and receivables, liquidity management and business internet banking services.
With three decades of expertise in financial services technology, backed by innovative, award winning solutions, we believe that we are uniquely placed to translate domain expertise into business value.
2 Our Mission and Values
At Nucleus Software, we know that our success is dependent on ensuring that our customers are successful, and we are privileged to help some of the world’s most innovative organizations deliver outstanding service to millions of customers every day.
We have earned this privilege by helping our customers transform their lending and transaction banking businesses – dramatically lowering their total cost of ownership (TCO), radically improving their time to market with innovative products, and delivering a secure, scalable and highly available infrastructure to underpin their business. Today, Nucleus Software customers in 50 countries are leveraging our experience, commitment, innovation and vision to drive their business forward and keep their competitive edge.
We have identified five core values - Integrity, Respect, Result Orientation, Innovation and Collaboration – which form the foundation of our corporate philosophy. From the way our staff work together to the way we develop our products and partner with our customers to ensure their success, these values underpin everything we do. They demonstrate Nucleus Software’s commitment to creating a strong corporate culture and long-term partnerships which deliver true value to our customers.
It all starts with integrity. We do not compromise our integrity. We are consistent in our actions, values, methods, measures and principles. For our employees integrity is the inner sense of "wholeness" deriving from qualities such as honesty and consistency of character.
Respect
Respect is the main ingredient to being whole. One may have a difference of opinion with another person, but he/ she still respects the individual since the person is seen as another part of the whole.
Collaboration
Collaboration is the spirit of working together that enables such grand achievements be possible. It is the positive energy of several that put together surpasses the energy of each individual and can, as it is said literally, move mountains.
Innovation
Innovation is the catalyst to growth, viewed as the application of better solutions to new requirements, unarticulated needs, or existing market requirements. This is accomplished through more effective products, processes, services, technologies, or ideas that are readily available to markets, governments and society.
Result Orientation
We cannot be successful unless our customers are successful and hence we have a relentless focus on creating outcomes that make a difference.
3 Our Solutions The lending and transaction banking landscapes are complex and fast moving. Delivering the products and services that customers expect, demands a breadth and depth of functional coverage – breadth because customers have wide ranging needs – from simple overdrafts to complex leasing agreements, and depth because even the simplest overdraft is becoming increasingly complex. In transaction banking, the challenge of gaining the visibility corporate treasurers need amid rising levels of volatility is making a difficult problem even more complex.
As customers become more sophisticated, their financial services needs evolve – from flexible repayment schedules to the channels they use. The need for rapid product innovation combined with fast-changing technology places increasing demands on the underlying infrastructure.
To address these requires a new generation of solutions, built using the latest technologies, designed for the internet and mobile era, supporting constant innovation and allowing the adoption of new technologies and channels as the market demands them.
Nucleus Software's FinnOne Neo is the next-generation lending solution built on the Neutrino framework, a unique, advanced technology platform which allows us to support on-going change as customers demand it. The solution handles the complete loan lifecycle end to end, from initial contact with customers and helping make better credit decisions faster to comprehensive loan servicing and sophisticated delinquency management. With implementations across 50 countries, FinnOne has been recognized as the world’s best-selling lending solution for over 10 years by IBS Publishing. Nucleus FinnOne Neo provides you with everything you need to shape the future of lending across Retail, Corporate and Islamic sectors.
FinnAxia, our comprehensive transaction banking solution, is also built on the Neutrino framework. FinnAxia handles the demanding requirements of cash management between the bank and corporate customers, by providing a seamless, secure and transparent transactional eco-system. Used across 22 countries and processing 10.2 million transactions a day, it offers truly world class capabilities developed from years of experience in the sector. Nucleus FinnAxia enables you to deliver the integrated transaction banking products and services your customers expect across Receivables, Payments, Liquidity Management and Financial supply chain management.
4 Our Services Our global professional services team is dedicated to turning our customers’ vision into reality, quickly, cost effectively and virtually risk-free. Staffed with experts in the latest technologies and the global financial services industry, not only does our professional services team deliver a flawlessly implemented project but it brings international best practices to each customer engagement.
Every customer benefits from the knowledge and experience of every other customer. Whether you need to reduce your levels of Non-Performing Loans, or launch an innovative loan product, or help unlock trapped liquidity for your corporate customers, you can be certain that our team has the experience of doing it before, experience they will bring to your organization.
With customers in more than 50 countries, we have considerable experience in virtually every installation scenario, including green-field installations, migrating from legacy solutions, and co-
existence with solutions already in place. And while we know that every customer’s situation is unique, we have built up a range of tools and techniques to streamline your project.
Project Management
We run all our projects based on our FinnEdge methodology, which has been designed to ensure that every project delivers to the same high quality. Our project managers are focused on delivering high levels of customer satisfaction by ensuring projects run on time, and to budget.
Consulting
Our consultants bring deep functional, technical and business expertise to every customer engagement. In addition to understanding your business needs and configuring the solutions to meet your exact requirements, our consultants can offer valuable advice and assistance about the latest trends in business and technology. Our consultants work side-by-side with your staff members thereby ensuring that knowledge is rapidly and effectively transferred throughout the project.
Training and Testing
Learning a new solution can be a daunting exercise for business and IT members of staff, and that’s why we offer a wide range of training courses. Designed specifically to rapidly impart the knowledge needed to ensure the solution runs optimally, our training approaches have proven successful across our customers worldwide. Recognising that every customer is unique, we also offer tailored and bespoke training courses.
Support
Our solutions were designed to eliminate virtually all of the typical causes of support calls. For example, the solution’s intuitive interface, comprehensive workflow and flexible parameterization ensure that users are guided through typical operations. When support is required we offer a range of options designed to meet your needs, whether it is onsite support, remote access or 24x7x365 support.
FinnEdge
Created based on our global experience, FinnEdge is a comprehensive implementation methodology
which maximizes our customers’ business value by incorporating industry best practices quickly, reducing the total cost of deployment and supporting all their needs, virtually risk-free
It transforms Project Management into Solution and Value Management, accelerating value delivery in four steps: Evaluate; Define; Generate; Empower.
Evaluate Our professional implementation team evaluates the most appropriate
implementation approaches based on the customers’ needs. Customer requirements are determined and documented through a discovery-led approach. Key activities involved: Gap Analysis Scope of Work finalization Corroborate Commercials and Pricing Schedule High Level Project Plan
Define In this phase, we define the detailed plan, in agreement with customers. Business Process Mapping is done to describe the processes in a consistent and a comprehensive way and value is mapped with the solution to deliver the product. Key activities involved: Project Planning & Scheduling Kick-off Meeting Business Process Mapping Acceptance Criteria & Scope finalization Solution Documentation and Sign Off
Generate During the Generate phase, we configure the solution in accordance with the process mapping document, solution demos conducted and validation done by Quality testing team. Key activities involved: Solution Configuration Solution Testing and Validation Customer Demos
Empower In this phase, team takes the release for User Acceptance Testing and post customers’ sign off system is made live for users. After Go-Live, the project team provides support for production operations. Key activities involved: Key Users Training on Train the Trainer Approach User Acceptance Testing UAT Sign Off Production Set up Dry Run & Go-alive Post Go-live Support
5 Our Customers Every day in 50 countries, at 150 customers, 150,000 people log into our solutions to provide services for millions of consumers. Our customers cover the financial services landscape – from banks to non-bank financial companies, from single site to multi-country implementations and from gigantic, global brands to focused, niche players.
Our management team brings together experts with strong skills in a wide range of areas, including technology, financial services, application software development and professional services. All Nucleus team members share a relentless focus on helping our customers achieve success.
Vishnu R. Dusad – Chief Executive Officer
Vishnu has been associated with the development of the software industry in India since 1983 as an entrepreneur. He founded Nucleus Software and serves as the company’s CEO. He has a deep commitment to making a difference.
His experience encompasses areas of software development,
creation of strategic alliances, business development, and strategic planning.
Ravi Pratap Singh – Executive Director & President
RP has been part of the team since 1986, and today he leads the Global Product Management team where he is responsible for all aspects of product strategy. In 2014, he joined the Board as an Executive Director.
His entire career has been spent in designing, developing and
delivering best-in-class software solutions for global Banking and Financial Services leaders.
Pankaj Bhatt – Global Head – Professional Services
Pankaj is responsible for driving the implementation and support of Nucleus Software products for customers worldwide. Pankaj brings in over three decades of experience in IT and telecommunications.
Pankaj has worked in the areas of quality management - process
specification, prediction and total quality management. Pankaj holds a Ph.D. in Computer Science & Software Engineering. Avnish Datt – Global Head – Sales, Strategy & Corporate Development Avnish is responsible for global sales as well as for designing and driving strategy across the organization. Avnish is driven by a passion to ensure that Nucleus Software becomes a leading global entity delivering best in class products for its customers.
Before joining Nucleus Software, Avnish worked with global
organizations such as Sprint Corporation, Global One, Equant and Orange Business Services where he has successfully led sales strategy, large account management, creating and launching winning brand strategies, client relationship and engagement.
Ashish is a business enabler who manages the accounts, finance, legal and secretarial functions for the organization. He is a qualified Chartered Accountant with more than 15 years of experience in various dimensions of the finance and accounts department relating to financial planning and analysis, compliances and risk management, business modeling & structuring, process design & implementation, taxation and corporate accounting & financial Reporting.
Himanshu Pande – Vice President – MD Office
Himanshu is part of the Executive Leadership Team at Nucleus Software where he is responsible for managing the CEO’s office. He brings more than 13 years of experience in the field of People Development, conceptualizing and implementing organizational changes.
Before joining Nucleus Software, Himanshu worked with
Pricewaterhouse Coopers, ECS Ltd and Wipro where he ran people driven initiatives and talent building strategies.
Pradeep Kapoor – Global Head - Corporate Affairs
Pradeep joined the company in 2009, and today manages corporate affairs with a focus on compliance in Process Management and Program Management. With an experience spanning more than three decades, Pradeep has worked in various roles in the IT industry.
