Mandaluyong City Charter Final 2016

“Pursuing Government Service Excellence” EXECUTIVE SERVICES
Executive Services
About the Office

The Office of the Mayor caters to the various socio–economic services intended
for the underprivileged sector of the city. These include assistance for the community
affairs, medical assistance and educational assistance. Believing on the basic premise
of serving the welfare of the people most. “ Sa Mandaluyong…Lahat ay Tulong Tulong.”
OFFICE OF THE MAYOR

For more information, please contact:
HON. BENJAMIN C. ABALOS JR.
City Mayor
4th Floor, Executive Building,
City Hall Complex, Mandaluyong City
Telephone:
(+63) 532-5001 to 28
local 501/502/503
532.4492/531.0194/532.2224
532.2332
email:
citymayor@mandaluyong.gov.ph
ASSISTANCE FOR COMMUNITY AFFAIRS

Requirements: Fees:
• Letter of Intent This service is FREE of charge
• Residence Certificate, upon claim
The easiest way to avail the service:
STEPS HOW FAST? KEY PERSON/S

1. Prepare a letter of intent containing 5-10 minutes Mr. Ferdinand Candelaria
specific details such as occasion, location, Mr. Ernest Del Fiero
date and time, specific purpose of the Mr. Marvin Aboy
affairs/s, names of persons/organizers re- Ms. Megg Roque
sponsible and specific form of assistance
needed.
2. Have the letter received, stamped and 5-10 minutes
dated at the office of the City Mayor. Said
letter is subject for approval
3. Approved or declined, the Office Staff will 5-10 minutes
inform sender of the status of request
which may include date and time of claim
(for approved requests)
MANDALUYONG CITY’S CITIZENS CHARTER

A Guidebook on City Government Services
1
EXECUTIVE SERVICES “Pursuing Government Service Excellence”
MEDICAL ASSISTANCE
Requirements: Fees:
• Community Tax Certificate upon claim

1. Prepare original copy of doctor’s 5-10 minutes Mr. Ferdinand Candelaria
prescription/s and or clinical abstract.
2. Request is subject for screening, assess- 5-10 minutes Mr. Ferdinand Candelaria
ment and approval of the Office of the City
Mayor through the office of the Executive
Secretary.
UNSETTLED HOSPITAL BILLS

Requirements: Fees:

1. Consult with Correspondence Supervisor 5-10 minutes Mr. Ferdinand Candelaria
2. Prepare original copy of clinical abstract 5-10 minutes Mr. Victor E. Victoria
and Hospital Statement of Account. (Executive Secretary)
3. The Office of the City through the Cor- 5-10 minutes Mr. Orly Fumera
respondence supervisor will prepare an
intercession letter in behalf of the patient
and family.
4. For PCSO assistance, the same procedure 5-10 minutes Mr. Orly Fumera
as above mentioned will apply.
EDUCATIONAL ASSISTANCE
Requirements: Fees:
• photocopied attachments:
Residence Certificate, Registration Card,
Class Card.

1. Consult with Mr. Orly Fumera. 5-10 minutes Mr. Orly Fumera
2 MANDALUYONG CITY’S CITIZENS CHARTER

“Pursuing Government Service Excellence” EXECUTIVE SERVICES

2. Request is subject for screening, assess- 5-10 minutes Mr. Orly Fumera
ment and approval of the Office of the City
Mayor through Mr. Fumera.
3. Approved or declined, the Office Staff will 5-10 minutes Mr. Orly Fumera
inform sender of the status of request
which may include date and time of claim
(for approved requests).
SCHOLARSHIP PROGRAM
Requirements: Fees:
• Community Tax Certificate upon approval
of application
1. Consult with Mr. Orly Fumera. 5-10 minutes Mr. Orly Fumera
2. Prepare photocopies of the following: 5-10 minutes Mr. Orly Fumera
Brgy. Clearance, Registration Card, Class
Card, ITR of guardian.
3. Take and Pass qualifying examination. 30 minutes Mr. Orly Fumera
4. The Office Staff will inform applicant of 5-10 minutes Mr. Orly Fumera
the status of application.
FUNERAL SERVICES
For funeral service assistance, please see page 117.

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CITY ADMINISTRATOR’S DEPARTMENT SERVICES “Pursuing Government Service Excellence”
City Administrator’s Department Services
About the Office

The City Administrator’s Office is a proactive, efficient and effective administrative
department supporting the City Mayor in planning, organizing, directing, staffing,
controlling, implementing and executing laws, rules, regulations, policies, programs and
projects of the City Government.
OFFICE OF THE CITY ADMINISTRATOR

MR. ERNESTO E. VICTORINO
Department Head
Telephone:
(+63) 532-5001 to 28
local 555
534.8970
email:
city.administrator@mandaluyong.
gov.ph
ISSUANCE OF MAYOR’S CLEARANCE

Requirements: Fees:
• For Firearm Clearance • Firearm P150.00
- Fiscal Clearance, Court Clearance, • PNP, AFP, Coast Guard P10.00
Police Clearance and Community and BFP
Tax Certificate/Cedula • Local Employment P10.00
• Travel Abroad P10.00
• Others • Identification P10.00
- Police Clearance and Community • Certificate to Marry an P10.00
Tax Certificate/Cedula AFP Officer
1. Submit required document to Admin. 10 minutes RJ Concepcion
Officer. Nonie Alipio
2. Undergo brief interview conducted by Fernando Torres
Admin. Officer Joey Abrigo
3. Pay fees at the Cashier Vibsy Castillo
4. Present Official Receipt to Admin. Officer
5. Check Mayor’s Clearance for possible
correction

“Pursuing Government Service Excellence” CITY ADMINISTRATOR’S DEPARTMENT SERVICES

6. If everything is correct, Mayor’s clearance Mr. Orly Fumera
is released. (If not, necessary correction
will be made.)
ISSUANCE OF ENDORSEMENT FOR JOB APPLICATION

Requirements: Fees:
• Resume/Biodata This service is FREE of charge
1. Submit resume to person-in-charge 5 minutes Leo Urmeneta
2. Face to face interview for data capturing
3. Claim endorsement
ISSUANCE OF SURVEY PERMIT

Requirements: Fees:
• Letter of Request This service is FREE of charge
• Supporting docs

1. Submit letter of request 15 minutes RJ Concepcion
2. Undergo interview with Admin. Officer
3. Submit other supporting docs if necessary.
4. Coordinate with concerned parties/
establishment
5. Claim permit
ISSUANCE OF LEAFLETING, MARKETING AND SAMPLING PERMIT

Requirements: Fees:
• Supporting docs

1. Submit letter of request Within the day RJ Concepcion
2. Undergo interview with Admin. Officer
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CITY ADMINISTRATOR’S DEPARTMENT SERVICES “Pursuing Government Service Excellence”
ISSUANCE OF PARADE PERMIT

Requirements: Fees:
• Supporting docs
2. Undergo brief interview conducted by
Admin. Officer
4. Coordinate with concerned
parties/establishment
5. Claim permit
ISSUANCE OF FIREWORKS PERMIT

Requirements: Fees:
• BFP Permit
• PNP Permit
Admin. Officer
4. Coordinate with concerned
parties/establishment
5. Claim permit
ISSUANCE OF PERMIT TO USE SPACE/AREA

Requirement: Fees:
1. Submit letter of request 5 minutes Nonie Alipio
Admin. Officer
3. Claim Permit.

“Pursuing Government Service Excellence” CITY ADMINISTRATOR’S DEPARTMENT SERVICES
COMPLAINTS HANDLING
Requirement: Fees:
• Formal Written Complaint This service is FREE of charge
1. Submit written complaint Minimum of Leo Urmeneta
2. Undergo interview for fact finding 5 minutes* Vibsy Castillo
3. Follow up status
* Depending on the nature of the complaint. Immediate troubleshooting.
INTER-GOVERNMENT AGENCY CUSTOMER SERVICE

Requirement: Fees:
• Written Concerns or Queries This service is FREE of charge
1. Submit/fax concerns Minimum of Leo Urmeneta
2. Discuss matter with person-in-charge 5 minutes*
3. Address concern & issues
* Depending on the nature of the complaint.

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BUSINESS PERMITS AND LICENSING SERVICES “Pursuing Government Service Excellence”
Business Permits and Licensing Services
About the Office

The Business Permits and Licensing Office implements all directives and policies
of the local government pertaining to the operational activity of all kinds of businesses
in the city.
The office is authorized to issue permits and licenses related to business
operations and closures of delinquent establishments.
BUSINESS PERMITS AND LICENSING
DEPARTMENT
MS. CATHERINE JANE DL. ARCE
Department Head
Ground Floor, Executive Building,
Telephone:
(+63) 532-5001 to 28
local 509/510
532.4437
email:
bplo@mandaluyong.gov.ph
ISSUANCE OF MAYOR’S PERMIT (NEW BUSINESS)

Requirements:
(a) Filled up business permit application form
(b) Original and photo copies of the following:
1. Barangay Clearance (current year)
2. Business Name Registration from the Department of Trade & Industry
(DTI) for single proprietorship, Securities & Exchange Commission (SEC)
Certificate of Registration for corporation and partnership and Certificate
of Registration from the Cooperative Development Authority (CDA) for
cooperatives
3. Community Tax Certificate (current year)
4. Lease Contract indicating area used in business if place of business is
rented (Mayor’s Permit of lessor must be attached). If place of business is
owned, submit proof of ownership (TCT and Tax declaration)
5. Photo copy of Building Permit and/or Occupancy Permit issued by the
Engineering Department
6. Two (2) pictures of the establishment (one photo taken in front that shows
left and right neighbors while the other picture must show the external
structure of the place of business)
7. List of appliances and equipments
8. Fire Safety Inspection Certificate (FSIC) issued by the Bureau of Fire
Protection (BFP)
9. Comprehensive General Liability Insurance (CGL) Policy if warranted

“Pursuing Government Service Excellence” BUSINESS PERMITS AND LICENSING SERVICES
10. Other additional documentary requirements from concerned government

offices and agencies as may be required such as; Dept. of Environment &
Natural Resources (DENR), Dept. of Energy (DOE), Dept. of Health (DOH),
Department of Labor and Employment (DOLE), Philippine Overseas
Employment Authority (POEA), Board of Investments (BOI), Philippine
Economic Zone Authority (PEZA), Bangko Sentral ng Pilipinas ( BSP), etc.
Fees:
• Notarial fee of application form P 50.00
• Taxes, fees and other charges are based on the Mandaluyong City Revenue Code
while the fire fee assessment is equivalent to 10% of the regulatory fees as per
Fire Code.

To prevent delays in our simplified business processing of services, we encourage
clients to secure complete and fully-accomplished documents
ISSUANCE OF MAYOR’S PERMIT (RENEWAL)

Requirements:
(a) Filled up business permit application form
(b) Original and photo copies of the following:
1. Barangay Clearance (current year)
2. Previous year’s Mayor’s Permit and O.R.
3. Community Tax Certificate (current year)
4. Previous year’s quarterly VAT payments & BIR ITR
5. Audited Financial Statements
6. Comprehensive General Liability Insurance (CGL) Policy if warranted
7. Fire Safety Inspection Cert (FSIC) issued by the Bureau of Fire Protection
(BFP)
8. Other updated documentary requirements from concerned government
office and agencies such as; DENR, NFA, DOE, DOH, DOLE, POEA, BOI,
PEZA, BSP, etc.
Fees:
• Taxes, fees and other charges are based on the Mandaluyong City Revenue Code
while the fire fee assessment is equivalent to 10% of the regulatory fees as per
Fire Code.

To prevent delays in our simplified business processing of services, we encourage
clients to secure complete and fully-accomplished documents

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BUSINESS PERMITS AND LICENSING SERVICES “Pursuing Government Service Excellence”
FLOW CHART IN THE PROCESSING OF BUSINESS PERMIT

1. The officer of the day (OD) receives a filled up business permit application form, checks the
attached requirements, have the application form notarized and verified at the EDP (for new
business), and then affixes his signature after making the necessary assessment.
2. The assessed application form, including the requirements are forwarded to the reviewer who
affixes his signature after finding the same to be in order and presents the said documents to
the OIC/Asst. Chief for approval.
3. The approved application form is transmitted to the EDP section for the printing of the Tax Order
of Payment (TOP) which is then signed by the OIC/Asst. Chief and given back to the taxpayer/
applicant who thereafter, is instructed to pay the billed fees and taxes indicated in the TOP at the
City Treasurer’s Office and likewise, the assessed fire fee at the Mandaluyong City Fire Station
and is further advised to secure a Fire Safety Inspection Certificate (FSIC).
4. Taxpayer presents both Official Receipts (OR) as proof of payments to the EDP which then
prints the Mayor’s Permit and forwards the said document to the Office Chief for approval. The
approved permit is released to the taxpayer who is also advised to claim the business permit
plate and sticker.
PERSONNEL IN-CHARGE
Officers-of-the-day (Monday to Friday)
1. ARISTOTLE GATDULA 5. ROBERT TORRES 9. WILLIAM RAMOS
2. LELAND RAMOS 6. ROBERTO PAPA 10. RENE GONZALES
3. GENARO ACOSTA 7. FRANCIS REGALA
4. RICARDO CAPARAS 8. REYNALDO EITO, JR.
Reviewer:
1. NEPTALI PEDRO 4. ROLDAN LIM
2. MARK SULAYAO 5. HENRY CONSULTA
3. RENE GLORIA 6. RODOLFO CRUZ
Approval of both the application form and the TOP billing:

1. ANTONIO DOLOVINO 4. ROMUALDO DAHIROC
2. LUIS CANONIZADO, JR. 5. ELEONOR G. PEDRO
3. REYNALDO TUMAMBING 6. CAROL S. SANTOS
EDP encoders in charge of the TOP and Mayor’s Permit printing:

1. CAROL S. SANTOS 4. MARY ANN HILOMA
2. LUZVIMINDA LAGAMAYO 5. MARIEL OWETE
3. CATALINA TAGAYON
Approval and sole signatory of the Mayor’s Permit:

CATHERINE JANE DL. ARCE
Releasing of approved Mayor’s Permit:
1. ANGELICA LLORENTE 3. TERESA VALERIO
2. BRIGIDA RODRIGUEZ 4. ROCHELLE SEE
Releasing of business plate and sticker:

1. BELEN DEL PRADO

“Pursuing Government Service Excellence” BUSINESS PERMITS AND LICENSING SERVICES
ISSUANCE OF INDIVIDUAL/OCCUPATIONAL PERMIT

Requirements:
1. Mandaluyong City Police Clearance
2. Mandaluyong City issued Health Certificate
Fees:
• Mayor’s permit fee P 50.00
1. Fill up application form and attached 60 seconds Eleonor G. Pedro
police clearance and health certificate Lea P. Santos
2. Have the application form notarized 5 minutes Miraflor De Leon
3. Pay the Mayor’s Permit fee at the City 60 seconds Ferrie Anne Ferrer
Treasurer’s Office
4. Mayor’s permit is released by the BPLD 60 seconds
staff in charge

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CITY ENGINEERING DEPARTMENT SERVICES “Pursuing Government Service Excellence”
City Engineering and Building Officials

Department Services
About the Office

The City Engineering and Building Official’s Department initiates, reviews and
recommends changes in policies and objectives, plans and programs, techniques, p
procedures and practices in infrastructure development and public works in general and
enforce the provisions of the National Building Code of the Philippines (P.D. 1096) as
well as the Implementing Rules and Regulations.
The office also supervises and controls the construction, maintenance,
improvement and repair of roads, bridges and other public works projects of the City
and take charge of the processing of all Building Permit applications on the basis of land
use and architectural, structural and geodetic ( Line and Grade) sanitary and plumbing,
electrical, mechanical and as well as other standard requirements, rules and regulations
promulgated in accordance with the National Building Code a n d likewise issue work
stoppage order / discontinuance of occupying or use of any Building or structure if there
are violations of the National Building Code of the Philippines.
CITY ENGINEERING DEPARTMENT

ENGR. CRISANTO ROXAS
Department Head
Telephone:
(+63) 532-5001 to 28
local 516
532.4421/532.4198
email:
mandaengrdept@gmail.com
ISSUANCE OF BUILDING PERMIT

Requirements:
• Duly accomplished application forms (Building, Electrical, Mechanical, Sanitary/
Plumbing)
• Site Development Plan/Location Plan/Perspective (First Page)
• Architectural Plan and Specification
• Structural Plans and Structural Computations/Seismic Analysis
• Sanitary/Plumbing Plan with Specifications, Detail of Septic Tank and Isometric
Drawing.
• Electrical Plans with Specifications/Riser Diagram/Load Schedule and Floor Area
Computation and Vicinity Map
• Mechanical Plans and Specifications.
• Certified True Copy OF T.C.T. from Register of Deeds.
• Tax Declaration/Current Real Property Tax Receipt.
• Bill of Materials/Cost Estimate
• Boring Test (for Building three story and above)
• Log Book
• Notarized Authorization from the lot owner if the applicant is not the owner of the Lot,

“Pursuing Government Service Excellence” CITY ENGINEERING DEPARTMENT SERVICES
Deed of Sale or Contract of Lease

• Barangay Clearance for Construction/Renovation
• Contractor’s Tax (If Construction is Under contract) or Affidavit of Non-Hiring
of Contractor (if by Administration )
• Locational Clearance (City Planning & Development Office)
• Survey Plan/Lot Plan (Duly sign and sealed by Geodetic Engineer)
• Comprehensive Public Liability Insurance and Group Personal Accident
Insurance (accredited by City of Mandaluyong)
• Construction Safety and Health Program approved by DOLE
• ECC from DENR, Development Permit from HLURB, Height clearance from
CAAP (If Applicable)
• Site Development Permit (issued by Sangguniang Panlungsod for Subdivision/
TownHouse development)
• Provision of Batas Pambansa 344 ( Accessibility Law)
• Earthquake Recording Instrumentation,Traffic Impact ( for High rise Building
and large Scale Construction )
• DOH clearance ( for outdoor antenna)
Fees:
• Please refer to Sec. 208 of PD 1096-National Bldg. Code of the Philippines
• Depending on the category. For R-2 (Residential bldg.– P8.40/sq.m. &
commercial bldg.P23.00/sq.m.)

1. FILING 2 days Receiving Personnel:
A. Submit duly accomplished Armando Padpad &
Emmanuel Pangan
application forms & complete Recording & Releasing
sets of requirements Personnel:
a.1 Initial evaluation of plans Daisy Garcia, Cynthia Arrieta,
(Architectural, Structural, Monalisa Diokno, Evelyn
Torres, Romeo Andres, &
Mechanical, Electrical and Melanie Castro
Sanitary/Plumbing) Building Inspectors namely:
a.2 Endorsement to Fire Dept. Arch. Rosario Roxas,
B. Assign/Designate Technical staff Emmanuel Pangan, Andrei
Arabit, Dennis Holgado, Engr.
b.1 Pre-Inspection Roy Galang, Engr. Jane Dela
b.2 Final evaluation and Cruz, Leo Cruz, , and Engr.
recommendation Roberlito Santos
b.3 Assessment of fees Electrical Inspectors:
Teodoro Saltarin, Jr., Jerome
b.4 Process order of payment Dimain, Arnel Calvo, Rodolfo
2. PAYMENT Penus, Romeo Medina,
3. PROCESSING OF BUILDING PERMIT & Engr. Rico Yangco
a. Typing Chief, Elec. Div.:
Engr. Ronnie Cerrudo
b. Recording Chief, Mechanical Div.:
c. Signing of Application forms Engr. Gerardo Salandanan
and Building plans Releasing/ Asst. City Engr.:
Issuance of Permits Engr. Rolly Danila
Department Head:
d. Applicant/Representative affixes Engr. Crisanto Roxas
signature on logbook Office Clerk/Typist:
Aida Terrones, Analyn Angga,
Evelyn Ramirez, Chantie
Agilada, Zaida Fuentes and
Editha Flores

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ISSUANCE OF OCCUPANCY PERMIT

Requirements:
• Approved Plans
• As built plans & specification (signed & sealed by Architect/Civil Engineer in-
charge of construction)
• Photocopy of Permits
- Building
- Electrical
- Sanitary/Plumbing
- Mechanical
• Duly accomplished Certificate of Completion
- Building
- Electrical
- Sanitary/Plumbing
- Mechanical
• Logbook (with daily construction activities) Signed & sealed by Architect/Civil
Engineer in-charge of construction
Fees:
1. FILING 2 days Receiving Personnel:
Emmanuel Pangan
application forms & complete sets
Recording & Releasing Personnel:
of requirements Daisy Garcia, Cynthia Arrieta,
B. Endorsement Monalisa Diokno, Evelyn Torres,
b.1 Fire Dept. Romeo Andres, & Melanie Castro
b.2 Health Dept. Building Inspectors namely:
Arch. Rosario Roxas, Emmanuel Pan-
C. Inspection/s
gan, Andrei Arabit, Dennis Holgado,
D. Final evaluation and Engr. Roy Galang, Engr. Jane Dela
recommendation Cruz, Leo Cruz, and Engr. Roberlito
E. Assessment of fees Santos
2. PAYMENT Electrical Inspectors:
Teodoro Saltarin, Jr., Jerome Dimain,
3.PROCESSING of Occupancy Certificate
Rodolfo Penus, Romeo Medina,
a. Typing & Engr. Rico Yangco
b. Recording Chief, Elec. Div.:
c. Signing of Certificates Releasing/ Engr. Ronnie Cerrudo
Issuance of Certificates Chief, Mechanical Div.:
Engr. Gerardo Salandanan
d. Applicant/Representative affixes
Asst. City Engr.:
signature on logbook Engr. Rolly Danila
Department Head:
Engr. Crisanto Roxas
Office Clerk/Typist:
Aida Terrones, Analyn Angga, Evelyn
Ramirez, Chantie Agilada, Zaida
Fuentes and Editha Flores

ISSUANCE OF DEMOLITION PERMIT

Requirements:
• Certified True Copy of TCT (from Register of Deeds)
• Tax Declaration and Current Real Property Tax Receipt
• Barangay Clearance for Demolition
• Picture
• Floor Plan of structure to be Demolished
• Standard/Safety Procedure for Demolition
• List of Demolition Crew
• Comprehensive Public Liability Insurance
• Construction Safety & Health Program (Approved by DOLE)
Fees:

1. FILING 1 day Receiving Personnel:
application forms & complete sets Emmanuel Pangan
of requirements Recording & Releasing Personnel:
B. Assign/Designate Technical Staff Romeo Andres, & Melanie Castro
b.1 Pre-Inspection Building Inspectors namely:
b.2 Final evaluation and Arch. Rosario Roxas, Emmanuel
recommendation Pangan, Andrei Arabit, Dennis
b.3 Assessment of fees Holgado, and Engr. Roberlito
2. PAYMENT Santos
3.PROCESSING of Demolition Permiot Asst. City Engr.:
a. Typing Engr. Rolly Danila
b. Recording Department Head:
c. Signing of Certificates Releasing/ Engr. Crisanto Roxas
Issuance of Certificates Office Clerk/Typist:
d. Applicant/Representative affixes Aida Terrones, Analyn Angga,
signature on logbook Evelyn Ramirez, Chantie Agilada,
Zaida Fuentes and Editha Flores
ISSUANCE OF SIGNAGE PERMIT

Requirements:
• For New Application: • For Renewal:
- 3 sets of Signage Plan (duly - Approved Plans for
signed and sealed by Architect Signage
or Civil Engineer) - Picture of Signage
- Building or Occupancy Permit - Business Permit
- Business Permit - Previous Permit
- Contract of Lease/TCT - Latest Copy of Lease
Contract
- Architect/Civil Engineer
signed and sealed
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Fees:

1. Submit the signage application 1 day Receiving Personnel:
form and its components with the Armando Padpad &
complete sets of signage plans Emmanuel Pangan
2. Order of Payment Recording & Releasing Personnel:
3. Payment to Treasury Dept. Romeo Andres, & Melanie Castro
4. Processing of Sign Permit Processing of Order of Payment:
5. Typing and Recording Danilo Lopez, Eugene Nallasca,
6. Signing of Signage Plans and Ricardo Jimenez, Joel Cabugos,
Permit Norberto Corcuera
7. Releasing Department Head:
Engr. Crisanto Roxas
ISSUANCE OF ELECTRICAL PERMIT

Requirements:
• For Permit Application (w/o Building Permit):
- Yellow Card (Survey Report) from MERALCO Branch Office
- Proof of Ownership – photocopy of Transfer Certificate of Title (TCT)
- Lease Contract or Certification from the Owner
- Previous MERALCO billing (statement of account)
- Mandaluyong Housing Development Board (MHDB) Certificate
- Photocopy of PRC Identification Card and PTR of Licensed Electrical
Engineer.
- Electrical Plan signed and sealed by PEE
- Others
• For Certificate of Electrical Inspection (CEI) Inspection:

- Yellow Card (Survey Report) from MERALCO Branch Office
- Approved Electrical Permit and Electrical Completion Form
- Photocopy of Building Permit, Certificate of Occupancy, Approved
Electrical Plan and Two (sets) of as built Electrical Plan
- Photocopy of Certificate of Occupancy
- Photocopy of Approved Electrical Plan
- Two (2) sets of as built Electrical Plan
Fees:


A. Steps for the issuance of Electrical 1 day Recording & Releasing Personnel:
Permit {Separation, Reconnection and Cynthia Arieta, and Monalisa
Addition of meter(s)}, Diokno
B. Steps for the issuance of certificate Processing of Electrical Permit/
of Electrical Inspection, Order of Payment:
C. Steps for the issuance of Annual Jun Saltarin, Jerome Dimain, Ro-
Electrical Inspection: meo Medina, Rodolfo Penus, Engr.
1. FILING Rico Yangco and Friend Bayani
a. Secure application and Chief Electrical Section/Division:
completion forms Engr. Ronaldo Cerrudo
2. INSPECTION Department Head:
3. PAYMENT Engr. Crisanto Roxas
4. RELEASING
ISSUANCE OF MECHANICAL PERMIT

Requirements:
A. Issuance of Mechanical Permit
a. Five sets of mechanical plan with signed and sealed by (P.M.E.)
b. Duly accomplished mechanical permit forms
b.1 Photocopy of PRC & PTR
c. Contractor’s Tax
B. Issuance of Certificate of Operation

a. Approved mechanical permit (Photocopy)
b. Approved mechanical plan
c. Photocopy of certificate of occupancy
d. Certificate of completion from P.M.E.
e. Maintenance and equipment test result
f. Insurance(Policy) of 3rd Party (For Gondola, Tower Crane)
C. Issuance of Annual Certificate of Operation

a. Approved Mechanical Permit (Photocopy)
b. Previous Certificate of operation (Photocopy)
c. Approved mechanical plan/as-built mechanical plan
d. Certification from professional mechanical engineer that the
machineries is running in good condition
e. Inspection and test result of all machineries/equipmentf. Certificate of
compliance from the Board of Mechanical Engineering (B.M.E) of PRC
R.A. 8495
Fees:

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A. Issuance of Mechanical Permit 1 day Recording & Releasing Personnel:
B. Issuance of Certificate of Operation Evelyn Torres, Oliver Torres
C. Issuance of Annual Certificate of Mechanical Inspector:
Operation Francis Paulino
Chief Mechanical Section/Division:
1. FILING Engr. Gerardo M. Salandanan
A. Secure Application & Certificate of Department Head:
completion Engr. Crisanto Roxas
2. INSPECTION
3. PAYMENT
4. RELEASING
ISSUANCE OF EXCAVATION PERMIT

Requirements:
• For Permit Application:
- NATIONAL/CITY ROAD:
- Request Letter for Excavation Permit
- Barangay Clearance
- Sketch/Plan with complete details
- Contract or Notice to Proceed (for contractor)
- Other Clearance (i.e., Affidavit of Undertaking of the Owner)
NOTE: For National Road: Secure first an Excavation Permit from DPWH
prior to the issuance of Excavation Clearance from this office.
• For Water Service Connection: Please proceed to Manila Water

Company, Inc.
- For Refund of Restoration Deposit:
- Request Letter for final inspection and Restoration Deposit Refund
- Original Copy of Restoration Deposit Official Receipt
- Progress photographs
NOTE: Restoration deposit shall be forfeited in favor of the City Gov’t. if
the applicant fails to claim his/her deposit within six (6) months
from the date the work has been completed as certified by City
Engineer.
Fees:
• Depends on the road classification/category


Excavation Permit: Excavation Receiving Personnel:
1. Submit request letter for Permit: Luisa Jayme, Monalisa
Excavation Permit with complete 1 day upon Diokno, Melanie Castro
requirements as per checklist. payment of fees Recording & Releasing
2. Assignment to the designated and completion of Personnel:
technical staff who will handle the requirements. Jimmy Baron, Engr. Karen
permit. Quirante and Arc. Ariel De
3. Site inspection Jesus
4. Final evaluation and Chief Excavation Section
recommendation District 1:
5. Assessment of Fees Engr. Karen Quirante and
6. Processing of order of payment Arc. Ariel De Jesus
7. Payment to Treasury Dept. Chief Excavation Section
8. Processing of Excavation Permit District 2:
9. Recording and Typing Jimmy Baron
10. Signing of Permit Asst. City Engineer:
11. Releasing Engr. Rolly P. Danila
Department Head:
Certificate of Completion & Certificate of Engr. Crisanto Roxas
Acceptance Refund of Restoration Completion & Office Clerk/Typist:
Deposit: Acceptance Aida Terrones, Analyn
1. Submit request letter for Refund of Angga, Chantie Agilada and
final inspection and refund of Restoration Zaida Fuentes
restoration deposit with complete Deposit:
requirements as per checklist. 1 day upon
2. Assignment to the designated completion of
technical staff requirements and
3. Site Inspection final inspection
4. Final Evaluation and
Recommendations
5. Processing of Certificate of
Completion and Acceptance
6. Releasing of Certificate of
Completion and Acceptance
7. Processing of Restoration Deposit
Refund (Treasury Dept.)

19
CITY PLANNING AND DEVELOPMENT DEPARTMENT SERVICES “Pursuing Government Service Excellence”
City Planning and Development Department
About the Office

The City Planning and Development Department formulates integrated
economic, social, physical and other comprehensive development plans and policies
for consideration of the City Mayor.
The office also monitors as well as evaluates the implementation of the different
development programs, projects and activities.
CITY PLANNING & DEVELOPMENT

DEPARTMENT
ENGR. ARMAN COMANDAO
Department Head
Telephone:
(+63) 532-5001 to 28
local 513
477.8565
email:
city.planning@mandaluyong.gov.ph
ISSUANCE OF THE FOLLOWING:

• Zoning Clearance for Business Permit
• Zoning Clearance for Building Permit
• Zoning Certificate
• Certificate of Non-Conformance for Business Permit
• Green Building Certificate
General Fees:
Pursuant to City Ordinance No. 484, S-2011, the amount of fees per service
required are as follows:
A. FILING/APPLICATION FEE: AMOUNT (P)

1. For Locational Clearance 133.50
2. For Motion Consideration 339.00
3. For Petition/Request for reclassification 2,000.00
4. Appeal 1,000.00
5. For filing of complaint, except those involving 133.50
pauper-litigant which shall be free of charge

“Pursuing Government Service Excellence” CITY PLANNING AND DEVELOPMENT DEPARTMENT SERVICES
B. LAND USE/ ZONING FEE: AMOUNT (P)

1. Residential (single, detached and duplex type) 1.95/sq.m of the total
floor area
2. Commercial 4.50/sq.m of the total
floor area
3. Yards utilized for commercial purposes 1.95 per sq.m. of total area
4. Institutional 3.45 per sq.m. of total floor
area
5. Yards utilized for institutional purposes 1.95 per sq.m. of total area
6. Cemetery/Memorial Park 0.60 per sq.m. of total land
area
7. Telecommunications Tower 6.90 per sq.m. of total base
area
8. Gas Stations 8.00 per sq.m. of total floor
area
9. Billboards (Advertisements, street graphics) 6.45 per sq.m. of total display
surface area
10. Renovation (For uses 1-9) Corresponding prescribed rate
for items 1-9 above
C. PROCESSING FEE:
Twenty five (25%) of the corresponding prescribed Land Use Fee.
D. CERTIFICATE FEE: P69.45
E. CERTIFICATE OF NON-CONFORMANCE AMOUNT (P)

1. Manufacturing Industry 6.90 per sq.m. of total floor area
2. Non-manufacturing Industry 5.25 per sq.m. of total floor area
3. Yards utilized for industrial purposes 3.45 per sq.m. of total area
4. Renovations (for uses 1-3) Corresponding prescribed rate for
items 1-3 above
F. SURCHARGES
A surcharge of one hundred pecent (100%) of the total locational clearance fees
but not less than Two Thousand Pesos (P2,000.00) whichever is higher shall be
charged to any applicant, proponent, proprietor, owner or representative who
commences or undertakes any project without having first secured a Locational
Clearance and which shall be due upon securing of such clearance.

21
G. DEVELOPMENT CHARGES
COMPUTATION OF DEVELOPMENT CHARGES. Any proposed land improvement
or building expansion in excess of the allowable Floor Area Ratio or building height as
provided in this Ordinance shall be subject to appropriate fees on top of the regulatory
fees prescribed under Section 40 of this Ordinance. The amount of the development
charge that shall be due from the proponent/owner shall be computed per 25% incre-
ment of the additional Building Area that may be allowed, and as follows:
DEVELOPMENT CHARGE, D = A X (B-C)

Where:
A = The area assessment which shall be set P500.00, P750.00, P1,000.00, and
P1,250.00 for the first, second, third, and fourth 25% increments, respective-
ly, until December 31, 2013. Each January 1st thereafter until 2016, such
amounts shall increase by ten (10%) percent over the Area Assessment
charged in the immediately preceding year.
B = The total Building Area of the completed or expanded building in square
meters
C = The estimated Total Building Area permitted under the original Floor Area
Ratio/Building Height regulations
H. GREEN BUILDING FEES

Pursuant to City Ordinance No. 535, S-2014, the amount of fees service required are
as follows:
GREEN BUILDING PRE- GREEN BUILDING
TYPE OF TRANSACTION COMPLIANCE COMPLIANCE
CERTIFICATE CERTIFICATE
RATE OF FEES RATE OF FEES

(Pesos) (Pesos)
A. FILLING/APPLICATION FEE P 150.000 P 50.000
B. PROCESSING FEE
1. RESIDENTIAL
a. Residential 3.0 per sq. m of total floor 1.00 per sq. m of total floor
area area
b. Utilized for 5.25 per sq. m of total floor 1.75 per sq. m of total floor
commercial/gain area area
purposes
2. COMMERCIAL/RETAIL/ 5.25 per sq. m of total floor 1.75 per sq. m of total floor
OFFICE /HOTEL area area
3. INSTITUTIONAL
a. School 3.25 per sq. m of total floor 1.25 per sq. m of total floor
area area
b. Hospital 3.25 per sq. m of total floor 1.25 per sq. m of total floor
area area
4. RENOVATION/ Corresponding prescribed Corresponding prescribed

RETROFITTING rate per items 1-3 above rate per items 1-3 above
5. ALL GOVERNMENT Free of charge pursuant to Free of charge pursuant to

PROJECTS Section 209 of the NBC Section 209 of the NBC
C. CERTIFICATE FEE P 75.00 P 25.00
D. SURCHARGE A surcharge of one hundred percent (100%) of the total

Green Building fees but not less than Two Thousand
Pesos (P 2,000.00) whichever is higher shall be charged
to any applicant, proponent, proprietor, owner or
representative who commences or undertakes any project
without having first secured a Green Building Pre-
Compliance Certificate and which shall be due upon
securing of such certificate

SECURING ZONING CLEARANCE FOR BUSINESS PERMIT

Requirements:
1. Original application form duly accomplished, notarized and signed by the owner/
applicant.
2. Photocopy of the following documents, whichever is applicable.
- Tax Declaration with improvements
- Contract of Lease or certification from the property-owner with specified area
duly notarized and signed by the property-owner and the tenant.
3. Original or photocopy of picture of business establishment location (inside and
outside views). However, for business establishment within mall, this is not
necessary or applicable.
4. Photocopy of Barangay Clearance for Business Permit.
5. Duly Notarized written consent from the Home Owners Association or from the
immediate Neighbors.
6. Others documents as deemed necessary by the Receiving Section/Evaluator
pursuant to Section 39 of City Ordinance No. 475, S-2011.

1. Proceed to the CPDO: 5 minutes Roberto Bermejo
Secure and Fill up application form, and
submit requirements
2. Evaluates submitted documents: 30 minutes Tzaddi Beltran
Joselito Aniceto
Pre-evaluates documents, Identify zone Antonio Raymundo
classification, prepares evaluation report, Aldric Punzalan
order of payment and clearance. Alex Rebodos
Ricardo Abaleta
3. Site Inspection: (Optional) 1 hour (on Tzaddi Beltran
schedule) Joselito Aniceto
Site inspection is conducted to verify Antonio Raymundo
actual activity and exact location for zone Aldric Punzalan
classification. Alex Rebodos
Ricardo Abaleta
4. Review of documents: 5 minutes Lito Cloma
Engr. Gaspar Alcazar
Review and evaluates report for cor-
rectness & adequacy in accordance with
Zoning Ordinance
5. Approval 5 minutes Engr. Armando Comandao
Review and sign clearance
The approved clearance is encoded into the Leoniza Dela Cruz

data bank prior to release.

23
SECURING ZONING CLEARANCE FOR BUILDING PERMIT

Requirements:
applicant.
2. Photocopy of the following documents, whichever is applicable.
a. In case the applicant is the registered owner.
- Certified True Copy of transfer Certificate of Title.
- Tax Declaration
- Current Real Property Tax Receipt
- Survey plan of the lot(s) as described in TCT.
b. In case the applicant is not a registered owner.
- Duly notarized copy of Contract of Lease/Deed of Absolute Sale.
- Current Real Property Tax Receipt
- Survey plan of the lot(s) as described in TCT.
3. Six (6) sets of the following, duly signed and sealed by licensed Architect/
Engineer.
- Site Development Plan, Vicinity Map and Perspective
- Floor Plans
- Elevations
4. Photocopy of Barangay Clearance for Construction or Renovation.
5. Duly Notarized written consent from the Home Owners Association or from the
immediate Neighbors.
submit requirements
2. Evaluates submitted documents: 1-3 hours Tzaddi Beltran
(depends on Joselito Aniceto
Pre-evaluates documents, Identify zone submitted Antonio Raymundo
classification, prepares evaluation report, plan) Aldric Punzalan
Ricardo Abaleta
Ricardo Abaleta
Zoning Ordinance


SECURING ZONING CERTIFICATE

Requirements:
1. Original application form duly accomplished and signed by the owner/applicant.
2 Lot Plan duly signed & sealed by Geodetic Engineer (if applicable)
3 Certified True Copy of Transfer Certificate of Title.

submit requirements
2. Evaluates submitted documents: 15 minutes Tzaddi Beltran
Joselito Aniceto
Ricardo Abaleta
Ricardo Abaleta
Zoning Ordinance


25
SECURING CERTIFICATE OF NON-CONFORMANCE FOR BUSINESS PERMIT

Requirements:
applicant.
2. Building Plans, if applicable.
3. Photocopy of the following.
- Tax Declaration for Land and Improvement
- Previous CNC
- Business Permit from year 2011 to present.
4. Barangay Business Clearance and Certification stating the fact that the business
establishment was already existing prior to the adoption of City Ordinance No.
475, S-2011.
5. Neighbors’/Homeowners Association Consent interposing no objection to the
existence and operation of such business establishment.
submit requirements
2. Evaluates submitted documents: 1 hour Tzaddi Beltran
Joselito Aniceto
Ricardo Abaleta
Ricardo Abaleta
Zoning Ordinance


SECURING GREEN BUILDING PRE-COMPLIANCE CERTIFICATE (GBPCC)

Requirements:
• Dully accomplished Application Form and Pre-Compliance Checklist of
Requirements
• At least seven (7) sets of Complete Plans (Architectural, Structural, Mechanical,
Electrical, Sanitary and Electronics and Communications) signed by the owner
or his duly authorized representative and relevant professionals. Out of 7 sets
of documents required, one (1) set that provides details on the Green Building
measures will be retained in the MCGBA.
• Architectural Plans
o Site Development Plans
o Floor Plan
o Elevation and Section
o Schedule Doors and Windows
o Spot Detailed Section (drawn into convenient scale):
- Doors and Windows
- Exterior and Interior Walls
- Roof Deck with water-proofing/Roofing Insulation
- Vertical and Horizontal Sun Shading
• Structural Plans
• Electrical Plans/Basis of Design/Design Calculation/Technical Specification
• Mechanical Plans and Fire Protection Plans/Basis of Design/Design Calculation/
Technical Specification
• Sanitary Plans including details of Sewage Treatment Plan and Rain Water
Harvesting/Basis of Design/Design Calculation/Technical Specification
• Electronic and Communication Plans
1. Proceed to the CPDO: 15 minutes Dorina Dayon
Secure and Fill out application form, and Christian Solero
submit requirements Jan Ahmel Alumuin
2. Evaluates submitted documents: 1-7 working Dorina Dayon
Pre-evaluates documents, Check all days Christian Solero
requirements, prepares evaluation report, Jan Ahmel Alumuin
order of payment and GBPCC. Engr. Ana Mae E. Hernandez
2.1 Site Inspection
Site Inspection is conducted to verify
all existing condition
3. Review of Documents 1 working Arch Abraham L. Raposon, Jr
Review and Evaluates for correctness & day Engr. Gaspar F. Alcazar
compliance of green building measures
4. Approval 1 working Engr. Armando T. Comandao
Review and sign certificate of compliance day
of green building measures
5. Releasing of GBPCC 1 working Dorina Dayon/Christian Solero
The Approved GBPCC is encoded into the day Jan Ahmel Alumuin
data bank prior to release Susan S. Gasilao
27
SECURING GREEN BUILDING COMPLIANCE CERTIFICATE (GBCC)

Requirements:
• Duly accomplished Application Form and Compliance Checklist Requirements
• Three (3) sets of As-Built-Plan (Architectural, Structural, Mechanical, Electrical,
Sanitary and Electronics and Communications) signed by the owner or his duly
authorized representative and relevant professionals.

1. Proceed to the CPDO: 15 minutes Dorina Dayon
Secure and Fill out application form, and Christian Solero
submit requirements Jan Ahmel Alumuin
2. Evaluates submitted documents: 3-7 working Dorina Dayon
Pre-evaluates documents, Check all days Christian Solero
requirements, prepares evaluation report, Jan Ahmel Alumuin
order of payment and GBCC. Engr. Ana Mae E. Hernandez
2.1 Site Inspection
Site Inspection is conducted to
verify all green building measures are
installed and compliant
3. Review of Documents 1 working Arch Abraham L. Raposon, Jr
Review and Evaluates for correctness & day Engr. Gaspar F. Alcazar
compliance of green building measures
4. Approval 1 working Engr. Armando T. Comandao
Review and sign certificate of compliance day
of green building measures
5. Releasing of GBCC 1 working Dorina Dayon
The Approved GBCC is encoded into the day Christian Solero
data bank prior to release Jan Ahmel Alumuin
Susan S. Gasilao
Note: Releasing of GBPCC and GBCC shall follow upon Submission of Official Receipt of Payment

“Pursuing Government Service Excellence” CITY CIVIL REGISTRY SERVICES
City Civil Registry Services
About the Office

The City Registry Office is responsible for the civil registration program of the City
of Mandaluyong pursuant to the Civil Registry Law, the Civil Code and other pertinent
laws issued to implement them.
CITY CIVIL REGISTRY SERVICES

MR. JEFFREY ZULUETA
Department Head
2nd Floor, Executive Building,
Telephone:
(+63) 532-5001 to 28
local 511
533.2821
email:
civil.registrar@mandaluyong.
gov.ph
REQUEST FOR CERTIFIED TRUE COPY OF CIVIL REGISTRY DOCUMENTS

(BIRTH/MARRIAGE/DEATH)
Requirements: General Fees:
• Valid Identification Card • Verification Fee P10.00
• Authorization Letter, if not the owner • Certified True Copy 40.00
with valid ID of the requesting party
and the authorized representative.

1. Present ID or authorization letter 5 to 10 Birth Section:
2. Fill up Form found at the windows, minutes Eva Bautista
indicate if registered late to get your Nancy Tuaño
3.Secure Order of Payment copy Armand Abear
4.Pay at Windows 7,8,9 (Treasury-Ground Raymond Fazon
Floor) Death Section :
5.Present the Official Receipt to claim the Ma. Jhuneelyhn Caraan
Certified True Copy requested. Edwin Erro
Ronald Cañezo
Marriage Section:
Ma. Lorena del Fierro
Welming Porcalla

29
CITY CIVIL REGISTRY SERVICES “Pursuing Government Service Excellence”
LATE REGISTRATION OF BIRTH CERTIFICATE

Requirements:
• Negative Result/Certification from the • Barangay Clearance
National Statistics Office • Appearance of both parents with
• Baptismal Certificate IDs and Residence Certificate
• Medical Records • Sworn Statement of Mother
• Voter’s Affidavit (Notarized)
• School Records • Marriage Contract , if married
• SSS E-4/GSIS, ITR, NBI • Affidavit of two disinterested
• Driver’s License persons (Notarized)
General Fees:
• Late Registration Fee P 50.00
1. Submit the necessary requirements 10 days Ms. Charity Magtalas
2. Parents will be interviewed or the (Posting Ms. Gloria De Guzman
registrant if of legal age. period)
3. Order of Payment will be issued
4. Pay the necessary fee (Treasury-Cashier
at the Ground Floor)
5. Present your Official Receipt to the
personnel-in-charge.
6. Stub will be given for the date of the
release of the documents.
ISSUANCE OF MARRIAGE LICENSE

Requirements:
• Personal Appearance of the Applicants
• Birth Certificate or Baptismal Certificate
• Residence Certificate
• 2 pcs. I.D. picture 1 x 1 (colored or B&W)
• Barangay Clearance/Proof of Billing
• CENOMAR (Certificate of No Marriage) of both parties from PSA-NSO
• Consent of parents for ages 18-20 years old
• Advice of parents for ages 21-24 years old
• Seminars
For Foreigners:
• Legal Capacity (to be issued by the Embassy)
• If Divorced, Divorce Certificate
• Passport, Original and Xerox
SEMINARS:
Counselling: (for 18-24 years old)
8:00 AM – Wednesdays only; City Social Welfare Development Department
Family Planning: (18 yrs. old and above)

1:00 PM – Wednesdays only; City Health Office

General Fees:
• Filing Fee P 100.00
• Registration Fee 100.00

1. Fill up application form for Marriage 10 calendar Mr.Ronaldo Agpay
License and submit it together with the days (posting Ms. Annie Chua
above requirements period) for Ms.Grace Vergara
2. After submission of the requirements, the release
applicants will be given an advice for the of the
schedule of the seminar. license.
3. Submit the certificate of attendance
(seminar) on or before the release of the
license.
Note: Marriage License validity: 120 days from the date of issuance.
LEGITIMATION OF BIRTH BY SUBSEQUENT MARRIAGE OF PARENTS

Requirements:
• Authenticated Marriage Contract
• Certificate of No Marriage (CENOMAR) or Advisory on Marriages (CSR Fonrm
No. 5) from PSA-NSO
• Certificate of Live Birth of the Child (COLB)
• If not acknowledged, or if the name of the father is not entered in the
COLB, Submit proof of Filiation, like SSS/GSIS, ITR, PhilHealth, Pag-IBIG
Insurance Policy, Employment Record and execute the Affidavitn of Paternity/
Acknowledgment
• Joint Affidavit of Legitimation (AOL)
• Personal Appearance of both parents
Other requirements, if applicable:

- Certificate of Death of deceased spouse or
- Annotated Certificate/s of Marriage of previous marriage/s
General Fees:
• Legitimation Fee P150.00
• Acknowledgment/Admission of Paternity P150.00
1. Submit all the requirements with valid same day Mr. Pericles de Guzman
IDs upon Ms. Fe Ancheta
2. After evaluation of documents, and if application Ms. Ma. Jhuneelyhn Caraan
found complete, an Order of Payment will Ms. Rowena F. Arcangel
be given. Ms. Jenny Medel
3. Pay the required fees at the Treasury
Windows located at the ground floor

31

4. Submit the official receipt to the personnel
assisting you
5. Wait for the release of your document
APPLICATION FOR R.A. 9255

(ALLOWING ILLEGITIMATE CHILDREN TO USE THE SURNAME OF THEIR FATHER)
Requirements:
• Authenticated Copy of the Certificate of Live Birth, including the dorsal page if
signed by the father;
• If no acknowledgment, or if the name of the father is not written/entered
• In the COLB, submit proof of filiation like SSS/GSIS, ITR. Philhealth, Insurance
Policy Pag –IBIG, Employment Record and execute the Affidavit of Paternity/
Acknowledgment
• Affidavit to Use the Surname of the Father (AUSF) with conformity of the mother
• Personal Appearance of both parents with valid IDs
General Fees:
• Supplemental Fee P150.00
• Acknowledgment/Admission of Paternity P150.00

1. Submit all the requirements with valid IDs same day Mr. Pericles de Guzman
2. After evaluation of documents, and found upon Ms. Fe Ancheta
complete, an order of payment will be application Ms. Ma. Jhuneelyhn Caraan
given. Ms. Rowena F. Arcangel
3. Pay the required fees at Treasury Windows Ms. Jenny Medel
located at the Ground Floor, same
building
4. Submit the official receipt to the personnel
assisting you
5. Wait for the release of your documents
APPLICATION FOR R.A. 9048 (CORRECTION OF CLERICAL ERROR AND CHANGE OF

FIRST NAME)
APPLICATION FOR R.A. 10172 (CORRECTION OF CLERICAL AND TYPOGRAPHICAL
ERRORS IN THE DAY AND MONTH IN THE DATE OF BIRTH OR SEX OF A PERSON
APPEARING IN THE CIVIL REGISTER)
Requirements:
• Authenticated Copy of the Certificate of Live Birth • Driver’s License
• Marriage Certificate, if married • Insurance Policy
• Baptismal Certificate • Bankbook/Passbook
• Employment Records/Certification • Publication
• School Records • Affidavit of Publication
• Voter’s Record (from the Publisher)
• Copy of the newspaper clippings • Medical Records

• Medical Certificate from accredited government physician for correction of sex

• Business Records
General Fees:
• Correction of Clerical Error P1,000.00
• Change of First Name P3,000.00
1. Submit the necessary documents 2 to 3 months Ms. Potenciana Garduque
2. After evaluation of documents, and for the Decision Mr. Jerry Gavara
found complete, an order of payment will including Ms. Jenny Medel
be given. the period of Mr.Ryan Michael Javier
3. Pay the required fees at Treasury publication
Windows located at the Ground Floor,
same building
4. Submit the official receipt to the
personnel assisting you
5. Wait for the release of your documents
REGISTRATION AND ANNOTATION OF ANNULMENT OF MARRIAGE

Requirements:
• Certified True Copy of the Decision of the Court granting the petition for the
absolute nullity of marriage
• Certified True Copy of the Certificate of Finality
• Certified True Copy of Entry of Judgment stating clearly that the Decision has
become final and executory and the same has been recorded /entered in the
Book of Entries/Judgment;
• Certified True Copy of the Decree of Absolute Nullity of Marriage
• Certificate of Registration of the Court Decision issued by the Civil Registrar
where the Decision was granted
• Certificate of Authenticity of the Court Decision issued by the Civil Registrar
General Fees:
• Annulment Registration Fee P700.00

1. Documents submitted are subject for Annotations in Ms. Rowena Arcangel
verification pursuant to Memorandum the Certificate Ms. Fe Ancheta
Circular 2012-02 of the Philippine Statistics of Marriage can
Authority be done once all
2. After all the documents have been verified , the verifications
an order of payment will be issued have been made
3. Pay at the Treasury Department Windows and the Decree of
located at the Ground Floor Absolute Nullity of
4. Present the Official Receipt to the Marriage have been
personnel in charge registered.

33
REGISTRATION OF COURT DECREES (PRESUMPTIVE DEATH, CANCELLATION OF

CIVIL REGISTRY DOCUMENT, CORRECTION OF ENTRY)
Requirements:
• Certified True Copy of Decision of the Court granting the petition
• Certified True Copy of the Certificate of Finality
• Certified True Copy of the Entry of Judgment stating clearly that the Decision
has become final and executory; and the same has been recorded /entered in
the Book of Entries/Judgment;
• Certificate of Registration of the Court Decision issued by the Civil Registrar
• Certificate of Authenticity of the Court Decision issued by the Civil Registrar
General Fees:
• Court Decrees P 400.00

1. Submit documents for evaluation Annotations in the Ms. Rowena Arcangel
2. Documents submitted are subject for Certificate will Ms. Fe Ancheta
verification be done once all
2. After all the documents have been verified , verifications have
an order of payment will be issued; been made
3. Pay at the Treasury Department Windows
located at the ground floor, same building
4. Present the Official Receipt to the
personnel in charge
REGISTRATION OF ADOPTION
Requirements:
• Certified True Copy of the Court Decree of Adoption
• Certified True Copy of the Certificate of Finality of the Court Decree of Adoption
• Certificate of Registration of the Court Decree of Adoption issued by the Civil
Registrar where the Decree was granted
• Certificate of Authenticity of the Court Decree of Adoption issued by the Civil
General Fees:
• Adoption P 400.00
1. Documents submitted are subject for Annotations in Ms. Rowena Arcangel
verification the Certificate Ms. Fe Ancheta
2. After all the documents have been verified , of Live Birth will
an order of payment will be issued; be done once all
3. Pay at the Treasury Department Windows verifications have
located at the ground floor, same building been made
- Present the Official Receipt to the
personnel in charge
REQUEST FOR REGISTRATION OF LEGAL INSTRUMENTS:

Requirements:
• Certified True Copy of the Court Decree of Adoption
• Certified True Copy of the Certificate of Finality of the Court Decree of Adoption
• Certificate of Registration of the Court Decree of Adoption issued by the Civil
• Certificate of Authenticity of the Court Decree of Adoption issued by the Civil
General Fees:
• Option to Elect Citizenship P1,000.00
1. Submit the legal instrument to the Same day upon Ms. Rowena Arcangel
personnel in charge application Ms. Fe Ancheta
2. After evaluation , an Order of Payment will
be issued
3. Pay at the Treasury Department Windows
located at the ground floor, same building
4. Present the Official Receipt
5. Get the registered legal instrument

35
CITY ASSESSOR’S DEPARTMENT SERVICES “Pursuing Government Service Excellence”
City Assessor’s Department Services
About the Office

The City Assessor’s Department is tasked to effect all laws governing the
administration, appraisal and assessment of real property for taxation purposes.
The department maintains the identification, valuation and tax mapping information
of all properties subject to assessment within the jurisdiction of the city.
It is also responsible for the preparation of a schedule of fair market values of
the different classes of real property in accordance with the provisions of the Local
Government Code including the conduct of physical surveys for verification and tax
mapping purposes, and to recommend changes in assessment policies and procedures.
CITY ASSESSOR’S DEPARTMENT
MR. GENER SISON
Department Head
Ground Floor, Executive Building,
Telephone:
(+63) 532-5001 to 28
local 505/506
532.4440/5352835
email:
assessor@mandaluyong.gov.ph
ISSUANCE OF THE FOLLOWING:

• Certification of Property/Non-Property
• Certification of Property Holdings/Ownership
• Property Verification et als.
• Certified Photo Copy of Real Property
• Tax Declaration/Transfer of Ownership, Segregation, Consolidation
Requirements:
• latest O.R. of RPT
• letter of request/ bearer
• Transfer of Tax Declaration (Ownership)
Transfer Certificate of Title/Condominium Cert. of Title (new owner)
Deed of Conveyance used to effect the transfer (Deed of sale, Donation, Extra-
Judicial settlement, etc.)
• Tax Clearance or Real Property Tax Receipt (Updated)
• Certificate Authorizing Registration (CAR)
• Transfer Tax Receipt
• Processing Fee Php. 300.00 per Tax Declaration (to be paid at City Treasurer’s
Office)

“Pursuing Government Service Excellence” CITY ASSESSOR’S DEPARTMENT SERVICES
General Fees:
• Certifications, certified true/xeroxed copies and verifications are all amounting to
P 50.00 fee (as per City Ordinance No. 416, S-2008)
• Transfer of ownership, segregations, consolidation (as per tax declaration made)

1. Computerized Data/RPTD 10-15 minutes Over-the-counter personnel:
Records (Manual) Ma. Dixie Angeles/Luz Malto
2. Pay corresponding fee Appraisal:
3. For release by the signatory or Roberto Teoxon/Ferdinand Rodrigo
authorized officer Albert Masilang/Danilo Conwi
Carlos Javier
Records Division:
Erwin Navarro/Teresita Maga-an
Approval:
Gener Sison/Juliet Ereso
Releasing:
Maricel Llaneta/Ariel Nuestro
ISSUANCE ON ASSESSMENTS:
(Appraisal/Operations) New, Re-Assessment Notice of Cancellation
and Transfer of Ownership
Requirements:
• Latest O.R. of RPT
• Building permit
• Certificate of Occupancy if any
General Fees:
1. Receiving 1-3 days Over-the-counter personnel:
2. Appraisal Division (conduct field/ Ma. Dixie Angeles/Luz Malto
ocular inspection along with Tax Appraisal:
Mapping Division for updating of Roberto Teoxon/Ferdinand Rodrigo
maps, bounds) Albert Masilang/Danilo Conwi
3. Record’s Division (entry of Carlos Javier
records/ Records Division:
computerized encoding) Erwin Navarro/Teresita Maga-an
4. Approval Approval:
5. Releasing Gener Sison/Juliet Ereso
Releasing:
Maricel Llaneta/Ariel Nuestro

37
CITY ASSESSOR’S DEPARTMENT SERVICES “Pursuing Government Service Excellence”
OPERATIONAL WORK FLOWCHART

Real Property Appraisal
(New/Re-Assessment and Notice of Cancellation)

“Pursuing Government Service Excellence” CITY SOCIAL WELFARE AND DEVELOPMENT SERVICES
City Social Welfare and Development Services
About the Office

The City Social Welfare and Development Office handles the development of
plans, strategies with the approval of the mayor, particularly those concerning social
welfare programs and projects.
The office also serves as the frontline of service delivery and provides immediate
relief assistance during and in the aftermath of disasters and calamities.
CITY SOCIAL WELFARE AND
DEVELOPMENT DEPARTMENT
MS. TERESITA C. PILLAS
Department Head
Ground Floor, Old City Hall Building,
Telephone:
(+63) 532-5001 to 28
local 610
535.7127
email:
swd@mandaluyong.gov.ph
I. CHILD AND YOUTH WELFARE PROGRAM

A. Home-Based –EECD cum Supervised Neighborhood Play Program
Requirements: Fees:
• Birth Certificate This service is FREE of charge
• Identification of Supervised 1 month Dhoreen M. Bisnar
Neighborhood Play (SNP) Worker Social Worker
• Intake/Interview of SNP Worker
• Orientation of Supervised
Neighborhood Play (SNP) Worker
SNP Volunteers.
• Enrollment of SNP Children
to the Home based cum SNP
Program (ages 2 years old to 2.9
years old, preferably Pantawid
Pamilya Beneficiaries and
who’s Day Care Center is not
accessible from their residence).
• Orientation of SNP Children
Parents.
39
CITY SOCIAL WELFARE AND DEVELOPMENT SERVICES “Pursuing Government Service Excellence”
B. Petron Tulong Aral Program (Educational Assistance/Special Project)

Requirements:
• Birth Certificate
• Barangay Certificate of Indigency
• Attend Day Care class

• Fill up application /Child History 15 Days including home visitation Dhoreen M. Bisnar
Form evaluation and approval Social Worker
• Submit required documents
• Take written examination and
interviews from Local Social
Worker together with the
DSWD-NCR Worker
• Validation of DSWD-NCR Social
Worker thru written exam/
interview and home visitation
C. Children in Need of Special Protection (CNSP)

A. Sexually Abused I. Victims Of Illegal Recruitment
B. Physically Abused J. Sexually Exploited
C. Neglected/Surrendered K. Children With Disability
D. Abandoned L. Children In Armed Conflict
E. Trafficking In Person M. Children In Ethnic/Cultural Com-
F. Street Children munities
G. Child Labor N. Children At Risk (CAR)
H. Children In Conflict With The Law
Requirements:
• Medical certificate
• Barangay blotter
• Police blotter
• Endorsement Letter from referring party/Referral Letter
• NSO Birth Certificate/ Baptismal Certificate/ School Record
Fees:
This service is FREE of charge


• Intake/interview of the child Case to case basis ARLENE GAMPA
and parents/guardian. Social Worker
• Coordination to barangay/ SHERYL ALIM
police or referring person. Social Worker
• Counseling to the minor and MICHELLE LAURINARIA
family. Social Worker
• Conducts home visitation and MELINDA N. SUMAYLO
collateral interview. Social Worker
• Prepare referral to LGU’s, SARAH IRNICKA CARDENAS
NGO’s and other stakeholders Social Worker
for medical, psychological, CECILIA URBANO
legal and other assistance. Social Worker
• Conducts monitoring and after
care services.
D. Issuance of Certification Declaring a Child Legally Available for Adoption

Requirements:
Requirements for Abandoned Children
• Police Blotter • Social Case Study Report
• Barangay Blotter • 3 pcs. 2x2 Oldest Picture
• Child’s Profile of Foundling Certificate • Recent Picture
• Media Announcement • Petition
a. Print Publication
b. Radio Announcement (3 radio station,
3 times announcement, 3 days inter-
val)
Requirements for Surrendered Children
• Social Case Study Report
• Notarized Deed of Voluntary Commitment (DVC)
• Photocopy of Live Birth Certificate
• Old and Recent whole body photo of minor
Fees:
This service is FREE of charge. The Print Publication Fee will be shouldered by
the Prospective Adoptive Parent)

• Inquiry and orientation on 3 months MICHELLE LAURINARIA
Certification Declaring a Child Social Worker
Legally Available for Adoption
(CDCLAA)
• Initial Interview
• Home Visitation
• Completion of Required
Documents
41

• Submission to DSWD-NCR
• Reviewed the Certification
Declaring a Child Legally
Available for Adoption
(CDCLAA) from DSWD-Central
Office
• Issuance of Certification
Declaring a Child Legally
Available for Adoption
(CDCLAA) to the client.
E. Issuance of Foster Care License and Foster Care Authority

Requirements:
• Marriage Contract (couple/married)
• Medical Certificate of applicant and each family and house member
• Recent Family Picture
• Police, NBI or Barangay Clearance
• Certificate of Employment
• Birth Certificate (applicant)
Fees:
This service is FREE of charge.

• Inquiry and orientation on 2 months MICHELLE LAURINARIA
Foster Care Program Social Worker
• Initial Interview
• Home Visitation
• Completion of Required
Documents
• Submission to DSWD-NCR
• Reviewed the Foster Care
License and Foster Placement
Authority
• Issuance of Foster Care
License and Foster Placement
Authority

F. Pag-Asa Youth Association of the Philippines (PYA)

Requirements: Fees:
• 15-30 years old This service is FREE of charge.
• Out of school and In- school youth
• Residence of Mandaluyong

• Inquire to CSWD Office about 15 days Ma. Elen Cestina
the program. Social Worker
• Fill up the membership
form and submit the duly
accomplished form to the
person in charge with 2x2 I.D.
pictures.
• Recommend to the barangay
chairman for reference and
possible inclusion to the
barangay youth organization.
• Orientation of PYA Group/
organization regarding the
program, activities and
services.
II. FAMILY AND COMMUNITY WELFARE PROGRAM

A. Issuance of Solo Parent Identification Card
Requirements:
• 1X1 ID picture (2 copies)
• Birth Certificate of minor children
• Certificate of employment (optional)
• Barangay Certification
• Affidavit of guardianship (if happen to be a guardian of the minor)
Fees:
This service is FREE of charge.
• Fill up application form 1 month DHOREEN M. BISNAR
• Submit required documents Social Worker
• Conduct intake/ interview and
home visitation of the client
• Assessment of client if
qualified to avail the service
• Issuance of Solo Parent ID

43
B. Issuance of Pre-marriage Certificate

Requirements: Fees:
• Pre–marriage slip from Civil This service is FREE of charge
Registry Office
• Fill up application form. 2 hours DHOREEN M. BISNAR
• Attend pre-marriage counseling Social Worker
scheduled every Wednesday. JOSEFINA CLARICIA
• Submit herbal plants and vegetable Marriage Counselor
seeds in lieu of the pre marriage
certificate.
• Issuance of Pre-marriage certificate
C. Parent Effectiveness Service

Requirements:
• Parents
• Parents of St. Children, Solo Parent, CICL Parents, ERPAT, Tulong Aral ng
Petron Parents, SNP Workers, Houseparent’s, INA Parents, Parents of Children
at Risk, Parents who violated the R.A 7610 and the City Ordinance No. 538-
2014 known as an ordinance enacting the Mandaluyong city code of parental
responsibility for the protection of children’s right and Community leaders.
Fees:

• Fill up the Baseline Profile for parent’s 1 hour DHOREEN M. BISNAR
participants Social Worker
• Attend and participate the scheduled SHERYL ALIM
parent effectiveness service session Social Worker
• Fill up evaluation form after the ARLENE GAMPAL
session. Social Worker
D. Empowerment and Reaffirmation of Paternal Abilities (ERPAT)

Requirements:
• Male/Father
• Barangay Certificate
• Must be a residence of Mandaluyong City.
Fees:


• Inquire at the CSWD Office about the 1d days Dhoreen M. Bisnar
program Social Worker
• Fill up the membership form and
duly accomplished form with 2x2 I.D.
picture.
• Recommend the ERPAT applicant to
their respected barangay chairman
for possible organization of ERPAT
• Orientation of ERPAT about the
program, organization and activities
E. Livelihood Assistance
1. Individual Capital Assistance
Requirements:
• Voter’s I.D./Valid ID
• Personal letter address to the Mayor requesting for capital assistance
• Certificate of Indigency from the barangay
• Project Proposal
• Approval slip from the Mayor’s Office
Fees:
• Conduct intake/ interview and home 1 week MELINDA N. SUMAYLO
visitation of the client Social Worker
• Assessment of client if qualified to
avail the assistance
• Issuance of Social Case Study report
• Monitoring of the individual livelihood
projects
2. Self-Employment Assistance-Kaunlaran (SEA-K) Program

Requirements:
1. Project Proposal
2. Brgy. Clearance
Fees:

45

• Organize group with 5-25 members 1 month MILAGROS R. LAGARAN
• Pantawid Pamilya beneficiaries Social Worker
• Intake/ interview and fill up general intake
sheet
• Social Preparation
• Basic Business Management seminar
• Fill up SEA-K forms
- Project proposal
- Certificate of eligibility
- Constitution and by laws
- Resolution to designate bank account
• Opening of bank account at landbank
• Submission of required documents of per
group to the DSWD-NCR
• Approval of concerned person’s in charge
• Release of Individual Capital Assistance
• Monitoring of Individual projects
• Monitoring of group repayment
• Coordination of concerned focal persons for
the project
F. Pantawid Pamilya Pilipino Program (4Ps)

Requirements:
• Had applied for inclusion to the program thru Listahanan
• Resident of Mandaluyong City
• With children 0- 18 years old who are studying
• Was validated by the DSWD-NCR thru National Household Targeting System
(NHTS) Poverty Threshold
• Were identified as one of the Pantawid Pamilya beneficiary which names were
posted at their respective barangays
Fees:
• Validation and submission of all needed 1 day MILAGROS R. LAGARAN
requirements Social Worker
• Attending of Family Development sessions
and any other activities
• Regular medical check-up of children
beneficiaries
• Regular attendance of children in school
• Monitoring of family beneficiaries

III. WOMEN WELFARE PROGRAM
Women in Protection
1. Violence Against Women and Children (VAWC)
2. Trafficking in Person
3. Women with Disability
4. Women in Extremely Difficult Circumstances (WEDC)
Requirements:
• Barangay blotter
• Police blotter
• Endorsement Letter from referring party/Referral Letter
• NSO Birth Certificate/ Baptismal Certificate/ School Record
Fees:
• Intake/interview of the child and parents/ 1 week MA. GRACIELLA PEREZ
guardian Social Worker
• Coordination to barangay/police or referring
person
• Counseling of the minor and family
• Conducts home visitation and collateral
interview
• Prepare referral to other agencies, LGU’s,
NGO’s for medical, psychological, legal and
other assistance
• Conducts monitoring and after care
services
IV. DISABLE WELFARE PROGRAM

A. Project TEACH (ISSUANCE OF CERTIFICATE OF INDIGENCY)
Requirements:
• Form A-Referral from the barangay health center physician
• Form B-Certificate of Indigency from the barangay
• 1 pc. 2x2 picture of client
• Medical assessment from the Neuro Developmental Pediatrician (if evaluated)
• Voter’s I.D.
Fees:

47

• Intake/interview with the parents or 1 week MELINDA N. SUMAYLO
• Conduct home visitation of the applicant
for assessment and validation
• Assessment of the family if child
is qualified to avail the service. If
not referred to private centers for
accommodation
• Issuance of Form C-Certificate of
Indigency to qualified clients
B. Referrals and Institutionalization of Disabled Person

Requirements:
• Endorsement letter from referring person/agency
• Medical certificate of client
Fees:
• Intake/interview of client and referring 1 week MELINDA N. SUMAYLO
person Social Worker
• Coordination with partner
agencies, LGU’s and NGO’s for
appropriate services needed and for
institutionalization
• Conduct home visitation and collateral
information to families and relatives for
possible unification and referrals
• Referral of client for institutionalization
or to his/her family

C. Social Case Study Report for Assistive Devices Like Wheelchair, Cane,
Stroller, Hearing Aid, Etc.
Requirements:
For Wheelchair, Cane, Stroller, For Hearing Aid
Quadcane • Hearing Test result
• Voter’s I.D. • 3 sets of quotation from different
• Medical Certificate/Clinical Abstract hearing aid centers (sealed
• Brgy. Certificate of Indigency envelope)
• Whole body picture • Brgy certificate of indigency
• Personal letter Address to the Mayor
Fees:
• Intake interview of client or 1 week MELINDA SUMAYLO
representative Social Worker
• Coordination with partner agencies MELIENA BARIL
• Issuance of Social Case Study Report Social Worker
V. ELDERLY WELFARE PROGRAM

A. Social Pension for Indigent Senior Citizen
Requirements:
• 60 years old and above
• Senior Citizen’s Identification card
• Birth Certificate
• Frail, sickly or with disability
• Without pension
• No permanent source of income, compensation or financial assistance from
relatives to support her/his basic needs
Fees:

• Fill up the application form 1 month MA. ELEN CESTINA
• Submit required documents Social Worker
• Home visitation of DSWD-NCR Social
Worker to the client
• Issuance of validated master list of
Indigent Senior Citizen beneficiaries
• Conducts monitoring and after care
services

49
B. Referrals And Institutionalization Of Elderly

Requirements:
• Medical certificate of client
Fees:

• Intake/interview of client and referring Case to case basis MA. ELEN CESTINA
• Coordination with partner
agencies, LGU’s and NGO’s for
appropriate services needed and for
institutionalization
• Conduct home visitation and collateral
information to families and relatives for
possible unification and referrals
• Referral of client for institutionalization
or to his/her family
VI. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

A. Medical Assistance
Requirements:
• Clinical Abstract/Medical Certificate
• Prescription Medication o reseta ng doctor/laboratory request
• Barangay Certificate of indigency
• Valid ID’s/Voters ID
• Others as may we required
B. Financial Assistance
Requirements:
For Hospital Bill:
• Clinical Abstract/Hospital bill
• Hospital bill sign by the Billing Head
• Endorsement letter from the Hospital
• Valid I.D’s/ Voters ID
• Others as may required
For Educational Assistance:

• Latest Enrollment or Registration Form
• Validated School I.D.
• Barangay certificate of Indigency
• Valid I.D’s/Voters ID
• Personal Letter address to the Mayor
• Official Receipt of tuition fee payment
• Endorsement Slip from the Mayor’s Office
• Others as may we required

For Burial/Cremation/Discount (City Ordinance #445 series of 2010):

• Registered Death Certificate
• Barangay certificate of Indigency
• Order of Payment from Garden of Life
C. Issuance of Certificate of Indigency for PAO,

Correction of Birth Certificate, Late Registration, Rehabilitation Treatment
Requirements:
• Certificate of No Property from Assessor’s Office
• Certificate of No Business form Business Permit and Licensing Office (BPLO)
• Valid I.D.’s/Voters ID
• Copy of Negative result from National Statistic Office (NSO) (for late
registration)
• Copy of birth certificate( for correction of birth certificate)
• Other as may be required
D. Issuance of Disaster Certificate to Victims Of Disaster

Requirements:
• Certificate of Fire from barangay
• Photocopy of Disaster Assistance Family Access Card (DAFAC) Form
E. Mortuary Assistance
Requirements:
• Registered Death Certificate
• Fill up application form from the Office of the Senior Citizen Affairs
• Senior Citizen’s I.D.
Fees:
• Get a stub number and register the Depending on MELIENA BARIL
name of the person who is processing request Social Worker
the needed assistance and wait for the ROBERT BOADO
number to be called for screening Welfare Worker
• An initial interview will be conducted by JERIC JIMENEZ
the screener to verify what assistance Welfare Worker
should be given and will validate the DIANA NARRAL
requirements presented by the client Welfare Worker
• After the initial interview and validation JOSEPH ARCARDO
of requirements the screener will Welfare Worker
schedule the follow-up or release of BENILDA GANDOL
Social Case Study Report or Certification Welfare Worker

51

being requested, will provided follow-up Depending on ROSALINDA RAMIREZ
slip for the client , stating the date, request Welfare Worker
name of the worker assigned and NORMA SALVATIERRA
time when he/she will follow-up or get Welfare Worker
his/her Social Case Study Report or EMILY SALINGA
Certification Welfare Worker
• If the screener identified any urgency or
that the case of the client needs special
attention, screener will immediately
bring the case to the social worker for
proper disposition
• Releasing or follow-up time is on every
3:00 P.M. everyday, Monday-Friday.
Cut-off time of interview and screening
is 2:00 P.M. except on Burial assistance,
Monday-Friday
• During releasing time, welfare worker
assigned will only secure photocopied
of all Social Case Study Report,
Certification and required documents.
The client will affix their signature on the
photocopied Social Case Study Reports
or certification as a sign that he/she has
received his/her requested Social Case
Study Reports or certification
• Client’s can avail the service every
after 3 months from the last time he/
she availed of the service except for
burial assistance and clients who are
undergoing chemotherapy, dialysis and
other chronic and progressive diseases
F. Referrals and Institutionalization for Psychotic and Vagrants and Street

Dwellers
Requirements:
• Police/barangay blotter
Fees:


• Intake/interview of client and referring 1 month SHERYL ALIM
• Medical laboratories of the client MA. GRACIELLA PEREZ
• Coordination to different agencies, Social Worker
NGO’s, GO’S, and LGU’s for possible SARAH IRNICKA
reintegration to his/her family and for CARDENAS
institutionalization. Social Worker
• Conduct home visitation of client’s
family and prospective relatives.
• Referral of client to institutions, LGU’s or
to his/her family’s
BAHAY TULUYAN
Children in need of Special Protection:
• Sexually Abused • Child Labor
• Physically Abused • Children in Conflict with the Law
• Neglected/Surrendered Female
• Abandoned • Sexually Exploited
• Child Trafficking • Children with Disability
• Street Children • Children at Risk (CAR)
Women in Extremely Difficult Circumstances:
• Violence Against Women and their children
• Trafficking in Person
• Abandoned Elderly
• Women with Disability
• Pregnant Women
• Victims of Rape
Requirements:
• 0-6 male children
• Minor girls and women
• Referral letter from barangay and/or police
• Police or barangay blotter
• Legal document
Fees:

53

• Intake/interview and initial assessment SHERYL ALIM
of the client Social Worker
• Conduct counseling to the minor and SARAH IRNICKA CARDENAS
parents Social Worker
• Assist the client to Camp Crame or
Child protection unit UP- PGH for Genital
Examination (for Sexually abused
clients)
• Assist the minor client to Mandaluyong
City Medical center for thorough Check-
up (for physically abused clients)
• Assist the client in filling the case
• Conduct home visitation of family
• Referral to CPU-PGH for psychological
assessment and evaluation of the victim
• Coordination and referral to respective
LGU if client is non Mandaluyong
resident for after care service
• Referral to center/institution for further
intervention and services if the client
needs protective services or no family/
relatives to take custody
• Assist clients during court hearings
BAHAY PAG-ASA YOUTH DEVELOPMENT CENTER-CENTER FOR MALE CHILDREN IN

CONFLICT WITH THE LAW (CICL) AND CHILDREN AT RISK (CAR)
Requirements:
• Police/Brgy. Blotter
• Endorsement/Referral letter from Women and Children Protection Desk
• Medical Certificate
• Birth Certificate/Baptismal Certificate/School Record (if available)
Fees:

• Fill up Intake Form and admission slip SHERYL ALIM
• Interview and assessment of clients Social Worker
• Counseling with client and parent/parent SARAH IRNICKA CARDENAS
• Home visitation


• Coordination with institution/LGU’s/ ARLENE GAMPAL
NGO’s/barangays and other resources Social Worker
for referral and reintegration to their CECILIA URBANO
families Social Worker
• Prepare Social Case Study Report/Case
Summary
• Prepare psychological examination
• Assist client for inquest/preliminary
investigation at City Prosecutors
• Assist client for court hearing
• Prepare client for intervention/diversion
program
• After care

55
LEGAL SERVICES “Pursuing Government Service Excellence”
Legal Services
About the Office

The Legal Office provides services to the unprivileged by providing free legal
assistance to the city and the entire Mandaluyong populace.
City Legal Department

ATTY. VOLTAIRE G. SAN PEDRO
Department Head
Telephone:
(+63) 532-5001 to 28
local 533
535.7112
email:
legal@mandaluyong.gov.ph
Notarization of Affidavits and other Legal Documents

Requirements: Fees:
• Pertinent Documents, please • Notarial services to the indigent
prepare a Xerox copy constituents of Mandaluyong is
• Government issued ID (Postal, FREE of charge.
COMELEC, GSIS, Driver’s License,
Senior Citizens ID, and others)
1. Present the documents to the receiving 1-5 minutes Gonzalo Alabastro Jr.
clerk and review of documents. Hazel V. Molina
2. Notarization of Document (clients must 5 minutes Charito Dela Paz
present the original & Xerox copies of Ma. Lourdes Doroteo
the Notarial Section including Xerox copy Jesusa Deladia
of the Community Tax Certificate or any
Government issued ID
3. Issuance of Documents (Receive 60 seconds Evelyn Trinidad
notarized document and leave a file copy
to the assigned clerk)

“Pursuing Government Service Excellence” LEGAL SERVICES
Availing of Free Legal Counseling

Requirements: Fees:
• No requirements needed • This service is FREE of charge
1. Present the case. A brief overview about 5 minutes Evelyn Trinidad
the case will be asked by our attending
staff for documentation purposes.
2. Counseling proper. 30 minutes Atty. Ernesto C. San Juan
Proceed to the Legal Officer in-Charge for Atty. Gabriel P. Corton
interview of facts and counseling Atty. Julian T. Tutanes
Atty. Jeffrey P. Omadto
Issuance of Authentication of Clearance Certification

Requirements: Fees:
• No requirements needed • This service is FREE of charge
1. Interview. Look for the designated officer 5 minutes Evelyn Trinidad
for a brief interview as to the purpose of the
certification/clearance
2. Preparation of Certificate 10 minutes Evelyn Trinidad
3. Approval. The City Legal Officer signs the 60 seconds Atty. Voltaire G. San Pedro
clearance/certification
Requesting a Written Legal Opinion

Requirements: Fees:
• Letter of Endorsement • This service is FREE of charge
1. Present the case together with the facts 60 seconds Evelyn Trinidad
and a letter of endorsement issued by the Charito Dela Paz
department concerned
2. Research and Review A maximum of Atty. Ernesto C. San Juan
15 working days Atty. Gabriel P. Corton
should be allowed Atty. Julian T. Tutanes
in order to review Atty. Jeffrey P. Omadto
relevant issues of
the case
3. Preparation and Delivery of Written Legal 30 minutes Atty. Voltaire G. San Pedro
Opinion
57
LEGAL SERVICES “Pursuing Government Service Excellence”
Adjudication Board on Illegally Parked/Stalled Vehicles

Requirements: Fees:
• Ordinance Violation Receipts (OVR) • This service is FREE of charge
• Complaint’s Form
Steps when the apprehended party will contest:
1. Key person will call the Towing Service 1-3 minutes Ma. Lourdes J. Doroteo
Office to inform the Towing Enforcer Hazel V. Molina
concerned for the hearing on the contest. Carlos Capili
2. Upon arrival of the Towing Enforcer, hearing Hearing Officers:

will start. If the Towing Enforcer failed to Jesusa C. Deladia
appear within the 3 ½ hours period of Francisco Garcia
waiting, the OVR will be cancelled. Atty. Gabriel P. Corton
Atty. Ernesto C. San Juan
Atty. Julian T. Tutanes
3. If the violation is affirmed by the Hearing
Officer, the apprehended party will pay the
penalties/fees, indicated thereon.
4. After hearing the complaint/contest, 3 minutes Ma. Lourdes J. Doroteo
a Resolution will be issued to the Hazel V. Molina
apprehended party, on the findings of the Carlos Capili
hearing officer.
Review of Memorandum Agreements and Contracts

Requirements: Fees:
• Draft Memorandum Agreements & • This service is FREE of charge
Contracts
Steps when the apprehended party will contest:
1. Present the draft Memorandum 60 seconds Evelyn Trinidad
Agreements and Contracts by
endorsing the same with this
Department.
2. Research and Review A maximum of 15 working Atty. Gabriel P. Corton
days should be allowed in Atty. Ernesto C. San Juan
order to review the terms Atty. Julian T. Tutanes
and conditions as well as the Atty. Jeffrey P. Omadto
responsibilities and duties to
be imposed on the City
3. Preparation and Delivery of 3 minutes Atty. Gabriel P. Corton
Legal Opinion Atty. Ernesto C. San Juan
Atty. Julian T. Tutanes
Atty. Jeffrey P. Omadto

“Pursuing Government Service Excellence” HEALTH AND SANITATION SERVICES
Health and Sanitation Services
About the Office

The City Health Office is the forefront in health care services of the city. The office
develops plans and strategies, implements the same particularly those concerning
health programs and projects.
Sanitation Office implements all directives and policies of the Local and National
Government pertaining to the operational activity of all kinds of businesses in the city.
This includes issuance of Health Worker’s Permits (Health Certificate), Sanitary Permits,
Occupancy Permits, Certificate of Potability and Designated Smoking Area and other
Health related Permits related to Business Operations. The office also recommends
closures of delinquent establishments.
CITY HEALTH DEPARTMENT
DR. PECOS RI. CAMARINES
Department Head
3rd Floor, Executive Building,
Telephone:
(+63) 532-5001 to 28
local 518/519
534.0163
email:
health@mandaluyong.gov.ph
ISSUANCE OF HEALTH CERTIFICATE

Requirements:
• Results of routine urinalysis, routine fecalysis & Chest X-ray
• Certificate of attendance to seminar, ID photo & receipt of payment
General Fees:
• The service fee is P 50.00
1. Submit all your requirements to 30 - 60 minutes Leonila Neria
the Health and Sanitation Office Antonio Santos
(Old City Hall Building, Ground Rodrigo Malabanan
Floor) Roberto Jose Prestado
Arsenio Regulano
ISSUANCE OF BLUE CARD FOR COMMERCIAL SEX WORKERS
Requirements:
• Results of routine urinalysis, routine fecalysis & Chest X-ray
• Certificate of attendance to seminar, ID photo & receipt of payment
• Submit client to gram stain, KON, NSS Examinations

59
HEALTH AND SANITATION SERVICES “Pursuing Government Service Excellence”
General Fees:
• The service fee is P 150.00
1. Submit all your requirements to 1 week Ma. Lourdes Daguman
the Health and Sanitation Office. Rowena Codilla
Dr. Yolanda Tuaño
ISSUANCE OF SANITARY PERMIT

Requirements:
• Health certificates of workers
• Business permit
(Note: Already included in the Business Permit)
General Fees:
• The service fee ranges from P110-880 depending on areas and kind of business.

1. Submit all your requirements to 15 minutes Jessica Jose/Rebecca Peralta
the Health and Sanitation Office. Aileen Cusilit/Alan Alba/Irene Daos
Nelsie Bombita/Emma Burce
Elmer Codilla
Dr. Emily Detaro
ISSUANCE OF CERTIFICATE OF WATER POTABILITY

Requirements:
• Results of latest micro and physico-chemical tests for water
• Health Certificate of all employees
• Sanitary Permit (recent)
General Fees:
• The service fee is P 1,000.00
1. Submit all your requirements to 15 minutes Jessica Jose
the Health and Sanitation Office.
ISSUANCE OF LOCAL ENVIRONMENT CLEARANCE (C/O DENR)

Requirements:
• Certificate of inspection
• Health certificate /Sanitary permit
• Certificate of water potability
• Water waste treatment plant waste water result
• Implementation of solid waste management
General Fees:
• The service fee is P 500.00 - P1,000.00
1. Waste water treatment plant Subject to Emma Burce
waste water test results inspection
ISSUANCE OF OCCUPANCY PERMIT (SANITARY PERMIT)

Requirements:
• Approved proposed & as built plumbing/sanitation plan
General Fees:
• This service fee is from P 1,000.00 above.
1. Submission of approved Subject for Nelsie Bombita/Emma Bruce
proposed & as built sanitation inspection Alan Alba/Jessica Jose/Irene Daos
plan Aileen Cusilit/Elmer Codilla
Rebecca Peralta
APPROVAL OF DESIGNATED SMOKING AREA
• Health certificates • The service fee is from
• Proposed plan and specifications P 10,400.00.
• As built plan & specifications
• Application form
• Air purifier/cleaner (with specifications)
1. Submit all your requirements to Subject to Emma Burce
the Health and Sanitation Office. inspection
ISSUANCE OF DEATH CERTIFICATE

• Filled-up application form • This service is FREE of charge
1. For hospital deaths, submit properly filled 5 minutes Magdalena Tan
death certificate signed by attending Yolanda Pecadizo
physician and embalmer.
2. If signed by a private physician, submit
medical certificate and back-to-back
xeroxed copy of his PRC card, with three (3)
specimen signatures.

61
HEALTH AND SANITATION SERVICES “Pursuing Government Service Excellence”

3. If unattended, submit properly filled death
certificate signed by embalmer, then secure
Affidavit for Autopsy, Waiver for Insurance
and Inspection Certificate signed by
Sanitary Inspector before it is signed by a
Medical Officer.
ISSUANCE OF EXHUMATION PERMIT

• Filled-up application form • This service is FREE of charge
• Death Certificate
1. Submit properly filled-up exhumation 5 minutes Magdalena Tan
permit form from local cemetery together Yolanda Pecadizo
with the death certificate of the person to
be exhumed.
ISSUANCE OF VETERINARY INSPECTION CERTIFICATE/

ALL MEAT MARKETS/CHANNELS
• Inspection of the facility/store • The service fee is P 250.00.
• Receipt of payment from the Cashier
• Meat Handler’s, Butcher’s, Cutter’s ID/
Certificate
- Health Certificate
- Police Clearance
- Payment / Receipt from the Cashier
of P200.00
1. Facility/store is first subjected to ocular 30 minutes Dr. Louie Encarcnacion
inspection. or less Yolan Rodriguez
2. Order of payment Artemio Santos, Jr.
3. Payment at the Cashier Generoso Meñez, Jr.
4. Issuance of Certificate of Registration Carlos Gabriel
Ranilo Codilla

ANCILLARY PROCEDURES
A. Routine Urinalysis & Routine Fecalysis
• Freshly collected urine and stool • Urinalysis P40.00
samples & receipt of payments from • Fecalysis P40.00
the Cashier
1. Submit freshly collected RECEIVED COLLECTED Angeles Apad/Gloria Robles
samples to the receiving 8-10 AM 11:30 AM Jessielyn Hutchison
window at the City Rosevi Jalova/Eresita Mendoza
Health laboratory, Ground 10-12 NN 2:30 PM Arianne de Guzman
Floor, Old Building. 1-4 PM 4:30-5 PM Magdalena Eugenio
B. Complete Blood Count and Platelet Count

• Freshly obtained blood & receipt of • Complete Blood Count Fee P 60.00
payments from the Cashier • Platelet P 80.00
1. Proceed to the Health 30 minutes Magdalena Eugenio
Laboratory, patient’s Eresita Mendoza
blood will be obtained by Arianne de Guzman
extraction or pricking Rosevi Jalova
C. Chest X-Ray Examination

• Request from the doctor • P 150.00 for initial procedure and
• Receipt of payment P 90.00 for repeat examination
1. Client submits himself RECEIVED COLLECTED Ramil Zoleta/Lea Asis
to radiological exposure, 8:30 AM- 2:00 PM - Aida Biag/Anna Leah Sta. Ana
film processed 11:30 AM 3:00 PM Jenny Casongsong
& developed for Roberto Asis/Resty Ignacio
interpretation by the 1:30 PM - 4:00 PM Michelle Villareal
radiologist at the X-ray 4:00 PM Ma. Theresa Candelario
Laboratory. Carlito Rodolfo
Dr. Vita Veena Venturina
Dr. Norberto Gonzales

63
MANDALUYONG CITY MEDICAL CENTER SERVICES “Pursuing Government Service Excellence”
Mandaluyong City Medical Center Services
About the Office

The Mandaluyong City Medical Center (MCMC) is a tertiary hospital of the city
that ensures fast and effective delivery of health services.
For a better understanding on the services offered by the MCMC, we have provided
in this section of the Mandaluyong City Citizen’s Charter, a workflow of the hospital.
This will help you with a step-by-step process of the various transaction you will need
to know from out-patient department, emergency cases, admission of patient, medical
records, medical social services and other medical services offered by the hospital.
Mandaluyong City Medical Center

DR. ZALDY CARPESO
Medical Director
Boni Avenue cor. Sto. Rosario Street
Barangay Plainview, Mandaluyong City
Telephone:
(+63) 532.2563/532-2781
532.0480/532.2574
747-3393
email:
mcmc@mandaluyong.gov.ph
ACCOMPLISHING PATIENT RECORD – ADMISSION

• Doctor’s Order Sheet • This service is FREE of charge

1. Patient Informant submit Doctor’s Order Sheet Admitting
to Admitting Personnel in-charge, fill-up Patient Personnel
Information Sheet and wait to be called. on-duty
2. Patient Informant inform Admitting Personnel in-charge
if patient is old or new for issuance of Hospital Record
No. (new patient) / updating of patient record (old
patient.
3. Admitting Personnel in-charge interview patient 2 minutes
informant for verification and encode to the computer
for printing of patient record.

“Pursuing Government Service Excellence” MANDALUYONG CITY MEDICAL CENTER SERVICES

4. Admitting Personnel clarify hospital rules, policies and 2 minutes
agreements and inform patient informant for signing of
consent for admission.
PROVISION OF FREE MEDICAL CONSULTATION FOR OUT-PATIENT SERVICE

• Queuing no. and patient information • This service is FREE of charge
stub
• Patient OPD card (for old patient)

1. Get queuing no. and fill-up patient information stub and Guard-on-duty /
wait for your number to be called. OPD Clerk on
duty
2. Present Patient OPD Card for fast retrieval of existing 2 minutes OPD Clerk on
medical record (old patient) / Interview patient for duty
triaging and issuance of registered Hospital Record No.
(new patient) and wait for your turn to be called.
Upon informing to designated medical service: case Physicians on
3. Evaluate patient medical condition and inform the dependent duty
necessary diagnostic examinations (if applicable) /
necessary interventions and advised to comeback for
the result
If patient is for Admission: case Physicians on
4. Advise patient to be admitted and proceed to Admitting dependent duty
section for interview.
TRIAGING OF PATIENT AT EMERGENCY DEPARTMENT (EMERGENT, URGENT AND

NON-URGENT)
• Properly Filled-Up Emergency • This service is FREE of charge
Information Sheet (Patient/Informant)

1. Proceed to Emergency Physician on duty for triaging 5 minutes Emergency Phy-
and monitoring of vital signs. Fill-up properly emergency sician-on-duty /
information sheet for documentation. Emergency
Nurse-on-duty

65

Upon designating to respective medical service: Case Physicians on
2. Evaluate patient medical condition and inform the dependent duty
necessary diagnostic examinations (if applicable) and
wait for the result.
Upon the release of diagnostic examinations: 5 minutes Physicians on
3. Inform patient for his/her medical conditions and duty
interventions needed and advise patient for disposition.
If patient is for admission, advise patient informant to
proceed to Admitting section for interview.
ULTRASOUND EXAMINATIONS
• Properly Filled-Up Physician Request • Price list is posted in the hospital
Form
• Receipt of Payment At The Cashier
Section
• Indigency Form (From The Office of
The Medical Director)
TYPE OF PROCEDURES (PREPARATION BEFORE EXAMINATION)

• Whole Abdomen, Upper Abdomen / HBT / Gallbladder / Liver / FAST (Fasting)
• KUB / Pelvic / Prostate / Lower Abdomen (Full Bladder)
• Chest with marking (Must have the latest X-ray Film)
• TVS / BPS / Transabdominal / Pelvic (Empty Bladder)
• Cranial (patient must be below 1 year old – must open the anterior fontanelles)

1. Present properly filled up physician request to the 1 minute Emelinda
Ultrasound Technician on duty for assessment Barnachea/
Efrena Raranga
2. Advise patient to pay at the Cashier section and to 1 minute
comeback for official receipt.
3. Perform Ultrasound Examination and advise patient for 15 minutes

official result:
• Next day for walk-in clients
• Issuance of initial reading (emergency cases)

DENTAL SERVICES
• None • Oral Examination FREE of Charge
• Tooth Extraction P80.00
• Oral Prophylaxis P250.00
• Tooth Restoration P250.00
• Gum Treatment Free of Charge
• Sealant, Flouride Therapy P250.00

1. Secure appointment at the secretariat and 1 minute Emmarie Zaño
wait for your name to be called.
2. Evaluate patient condition and perform 15 minutes (for tooth Dr. Josephine
medical interventions extraction) Ahillon
Case Dependent (other Dr. Ronald
procedures) Hernandez
3. Advise patient for medical treatment and 1 minute
disposition
LABORATORY EXAMINATIONS
• Properly Filled-Up Physician Request • Price list is posted in the hospital
Form
• Receipt of Payment at The Cashier
Section
• Indigency Form (From The Office of
the Medical Director)
1. Present properly filled up physician request for 1 minute Phlebotomist
assessment on duty
2. Advise patient to pay the corresponding amount at the 1 minute
Cashier section and to comeback for official receipt.
3. Submit specimen and/or submit yourself for blood 1 minute MedTech on

extraction. duty
• Collection of specimen for OPD services until 10:00 AM
4. Advise patient to comeback for official result
• OPD : 4:00 PM
• Stat Patient : within 2 hours

67
PHILHEALTH APPLICATION
Requirements:
• Claim form 1 (to be filled-up by the employer)
• Member data record
• Certificate of contribution
• Philhealth id card, remittance
• Birth certificate, marriage contract (with registration numbers)
• Death certificate – for expired patient
• Birth certificate of member
• Receipt of medicines (for reimbursement)
• Cert. True copy – discharge summary, x-ray results, laboratory results
• Cert. True copy – anesthesia record, operation technique (for patient undergone
surgical procedures)
General Fees:
• This service is FREE of charge
1. Present PHIC ID for PORTAL verification: 2 minutes PHIC Personnel
• If Information verified: Advise claimant to sign PBEF
Form and submit photocopy.
• If Information not verified: Advise claimant to submit
necessary documents for processing
2. Issue OK Slip for discharge upon completion of 1 minute

documents. Advise claimant to follow-up on the
scheduled date for cheque releasing.
Upon claiming of cheque: 1 minute
3. Get claim stub at the PHIC-MCMC Office then proceed
to City Acctg Office for verification and City Treasurer’s
Office and present claim stub for cheque releasing.
NEWBORN SCREENING SERVICES

• Parent/s voter’s id or certification and/ • This service is FREE of charge
or PhilHealth office approval slip
1. Present required documents at the Department of 5 minutes Resident
Pediatrics Secretariat for assessment and collection of Physician on
blood specimen. duty
2. Upon collection of blood specimen, advise parent/s to 1 minute
comeback 1 month for official result. For ABNORMAL
RESULT, parent/s will be notified early for recall and
intervention
ECG PROCEDURE
• Properly filled-up physician request • P90.00
form
• Receipt of payment at the cashier
section
• Indigency form (from the office of the
medical director)
1. Present properly filled up physician request for 1 minute ECG Tech on
assessment duty
3. Start of ECG Examination 10 minutes
4. Advise patient to comeback for schedule of official result 1 minute
together with the official receipt
X-RAY PROCEDURE
• Properly filled-up physician request • Price list is posted in the hospital
form
• Receipt of payment at the cashier
section
• Indigency form (from the office of the
medical director)
1. Present properly filled up physician request for 1 minute Radiologic
assessment Technician on
• Informed patient preparation for special procedures a duty
day prior to examination.
• Signed patient for consent for special procedure.
3. Start of X-RAY Procedure 2 minutes
(Normal
Procedure)
Case
Dependent
(Special
Procedures)

69

4. Advise patient to comeback for schedule of official 1 minute Radiologic
result together with the official receipt. Technician on
Release of Official Result: duty
• After 24 hours
• Release X-ray Film for initial assessment at the
Emergency Department to be returned immediately
for issuance of official result.
• For MEDICO-LEGAL CASES: ONLY PATIENT is
allowed to get the result
• If patient is unable to get the official result,
authorization letter from the patient together with
photocopy of valid ID of patient and claimant.
PHYSICAL REHABILITATION MEDICINE THERAPY

Requirements:
• Physician’s referral form
• Receipt of payment at the cashier section
• Indigency form (from the Office of the Medical Director)
General Fees:
Consultation Fee:
• New Patient: P200.00
• Old Patient: P50.00
Physical Therapy Session:

• New Patient: P200.00
• Old Patient: P50.00
• Senior Citizen / PWD: P30.00

1. Enlist to the Physical Therapy Section secretariat and PT Secretary
wait for your turn.
2. Medical Evaluation and Therapy Program by the 5 minutes Physiatrist on
Physiatrist on duty duty
3. Advise patient to secure payment at the Cashier section 1 minute PT Secretary
to comeback with official receipt to start the program
4. Start of Treatment Program Case Physical
Dependent Therapists on
duty

CT-SCAN PROCEDURE
Requirements:
• Properly filled-up physician request form
• Receipt of payment at the cashier section
• Indigency form (from the Office of the Medical Director)
General Fees:
FREE OF CHARGE (for E-Copy of results - CD)
SEE PRICE LIST (for Special Procedures and Hard Copy)
1. Present properly filled up physician request for 1 minute Radiologic
assessment Technician on
• Informed patient preparation for special procedures a duty
day prior to examination.
• Signed patient for consent for special procedure.
2. Advise patient informant to pay at the Cashier Section 1 minute
3. Start of CT-SCAN Procedure Case

Dependent
4. Advise patient to comeback for schedule of official result. 1 minute
a. Release of Official Result:
• After 24 hours
• Release CT-SCAN e-copy for initial assessment at
the Emergency Department
• For MEDICO-LEGAL CASES: ONLY PATIENT is allowed
to get the result
• If patient is unable to get the official result,
authorization letter from the patient together with
photocopy of valid ID of patient and claimant.

71
AVAILMENT OF CIARA MARIE ABALOS MEDICAL ASSISTANCE

Requirements:
• Patient birth certificate
• Valid id of parent/guardian
• Barangay indigency certificate
• Doctor’s latest prescription
• Supporting documents: medical certificate / clinical abstract
* Patient must be at least 19 years of age and below
SUPPORTED MEDICAL CASES

• SEPSIS, DENGUE, RESPIRATORY DISEASE, KIDNEY FAILURE (limited to 5
dialysis ONLY)
• Special Cases (for deliberation)
General Fees:

1. Fill-up application Form and Submit all required 1 minute MARISSA A.
documents to the CMAF-MCMC Secretariat for GUIMBAL, RN
assessment
2. Informant will be interviewed and recommend for 5 minutes DR. ELIZABETH
medical assistance program at the Office of Coun. A. CARPESO
Charisse Marie Abalos for approval.
3. Submit recommendation letter to the Office of Coun. 2 minutes Office of Coun.
Charisse Marie Abalos and to comeback at MCMC Charisse Marie
Secretariat together with ENDORSEMENT LETTER Abalos
PAYMENT – CASHIER SECTION

Requirements:
• Charge Slip
• Indigency Form (From The Office Of The Medical Director)
• Assessment Slip (From The Medical Social Service Office)
General Fees:
• Bill of Charge

1. Present Charge Slip together with Assessment Slip or 1 minute Cashier Clerk
Indigency Slip (if applicable) for billing. on duty
2. Issue Official Receipt 1 minute

ISSUANCE OF MEDICAL CERTIFICATE

Requirements:
• Valid Id (For Claiming Of Medical Certificate)
• Official Receipt Of Payment
• Authorization Letter Together With Photocopy Of Id Of Representative
General Fees:
• P20.00

1. Patient request Medical Certificate to the Attending Attending
Physician upon Check-up. Physician
2. Physician advise patient to get the Medical Certificate at 2 minutes
the Medical Records Office.
3. Medical Records Personnel advise claimant to pay at the 2 minutes MS. SHERRYL
Cashier Section and submit Official Receipt of Payment. JOY FUENTES
4. Advise claimant to comeback on schedule date of release 2 minutes
of Medical Certificate.
Upon releasing of Medical Certificate: Clerk on duty
• Claimant is patient – present receipt of payment and
valid ID
• Claimant is representative – present authorization
letter of patient and valid ID of patient and
representative.
• Claimant is police authority (medico-legal) – advise
letter from the Chief of Police with photocopy of valid
ID and valid ID of patient and receipt of payment.
ISSUANCE OF CLINICAL ABSTRACT

Requirements:
• Valid Id (For Claiming Of Clinical Abstract)
• Letter Of Requisition For Clinical Abstract (Walk-In Clients)
• Official Receipt Of Payment
• Authorization Letter Together With Photocopy Of Id Of Representative
General Fees:
• P20.00

1. For Admitted: Patient request Clinical Abstract to the Attending
Nurse on duty. Physician
2. For Walk-in: Patient submit letter of request for Clinical
Abstract at Medical Records Office

73

3. Nurse on-duty / Medical Records Personnel advise 1 minute Nurse on-duty
patient to follow up on schedule date of release. (Admission)
Medical
4. Upon release: Nurse on-duty / Medical Records 1 minute
Records Clerk
Personnel advise patient to pay the amount at the
(Walk-in)
Cashier Section.
Upon releasing of Clinical Abstract: Clerk on duty
• Claimant is patient – present receipt of payment and
valid ID
• Claimant is representative – present authorization letter
of patient and valid ID of patient and representative.
• Claimant is police authority (medico-legal) – advise
letter from the Chief of Police with photocopy of valid ID
and valid ID of patient and receipt of payment.
ISSUANCE OF BIRTH CERTIFICATE

• Properly Filled-Up Birth Information • BIRTH CERTIFICATE P30.00
Sheet •MEDICAL CERTIFICATE P50.00
• Official Receipt Of Payment (for late registration)

1. Fill-up Birth Information Sheet at the Medical Records
Office.
2. Advise informant to avail Birth Certificate at the Cashier 1 minute MS. ANNA LIZA
Section R. FORBES
3. Submit Birth Certificate to the MRS Officer on duty for 1 minute
printing (DO NOT FILL-UP)
4. Sign the accomplished Birth Certificate and follow-up Office of the
release at the Office of the Civil Registry – 2nd flr, City City Civil Reg-
Administrative Bldg. istry
5. For LATE REGISTRATION: Attached Medical Certificate 2 minutes MS. ANNA LIZA
together with Birth Information Sheet for verification FORBES /
and encoding then submit to City Civil Registry for Office of the
registration. City Civil
Registry
6. If Child is Illegitimate, advise parents to Notarized the 1 minute MS. ANNA LIZA
Birth Certificate and return back to Medical Records R. FORBES
Office and follow-up release at the office of the City Civil
Registry

AVAILMENT OF DISCOUNT ON ANCILLARY PROCEDURES /

AVAILMENT OF DISCOUNT ON HOSPITAL BILL
Requirements:
• Copy of Hospital Bill (From The Billing Section)
• Ancillary Request Form with Charge Slip
• Valid Ids (Bring Any of the Following)
• 4Ps ID
• PWD ID
• Senior Citizen ID
• Court Order for Detainee / Inmate
• Referral letter from the CSWD / SWD National
General Fees:

1.Present copy of hospital bill / ancillary charge slip for MS. NORLYN
assessment JEAN CAMPITA
MS. GINA
2. MSS Personnel will conduct intake interview, assess 2 minutes
SAMONTEZA
and administer proper discount based on the patient’s
MS. BENECIA
classification.
GUILLARTE
3. Advise patient / informant to proceed to Office of the 1 minute Office of
Medical Director for documentation and approva then the Medical
settle bill at the Cashier Section Director Clerk
on duty
AVAILMENT OF FREE CATARACT OPERATION

• Barangay Certificate • This service is FREE of charge
• Photocopy Of Voters Id Or Senior Citizen Id
• Free Cataract Form

1. Submit documents for assessment and evaluation. 2 minutes MS. MIGUELITA
RAVINA
MS. CLARA
BADOCDOC
2. Advise patient to proceed to Office of the City Mayor 1 minute Office of the
together with Free Cataract Form given for approval. City Mayor c/o
Office of Execu-
tive Secretary

75
3. Proceed to the Office of the Medical Director for final 1 minute Office of
assessment and submit approved documents to the the Medical
Cataract / Cleft lIp Office for scheduling of operation. Director Clerk
on duty
4. Advise patient to return on the schedule date of operation 1 minute MS. MIGUELITA
RAVINA
MS. CLARA
BADOCDOC
AVAILMENT OF FREE CLEFT LIP OPERATION

• Barangay Certificate • This service is FREE of charge
• Photocopy of Voters Id or Senior Citizen ID

1. Submit documents for assessment and evaluation. 2 minutes MS. MIGUELITA
RAVINA
MS. CLARA
BADOCDOC
2. Refer patient to the Department of Pediatrics for medical Case DEPT. OF
clearance Dependent PEDIATRICS
3. Report to Cataract / Cleft Lip Office for approved Phil. Band of
clearance then proceed to the Philippine Band of Mercy Mercy
for pick-up of medicines to be used in the operation. (Quezon City)
4. Submit all medicines to the Cataract / Cleft Lip Office and 1 minute MS. MIGUELITA
return on the schedule date of operation RAVINA
MS. CLARA
BADOCDOC
AVAILMENT OF 2D-ECHO PROCEDURE

Requirements:
• Properly Filled-Up Physician Request Form (Approved By The MCMC-MED Soc
Svc. And Office Of The City Mayor)
• Receipt Of Payment At The Cashier Section
General Fees:
• 2DED Procedure P1,400.00
• 2DED KIT (purchase at the Pharmacy)- P100.00


1. Submit documents for assessment and evaluation. 2 minutes MS. JOCELYN
LIQUIGAN
2. Advise patient to pay 2DED procedure at the Cashier 1 minute
Section and comeback on schedule date for procedure.
3. On the schedule date of procedure: Present Official MS. CHRYS ANN
Receipt of payment and wait for your name to be called. CUNANAN
4. Start of 2DED Procedure 30 minutes
5. Advise patient to comeback on the schedule date of 1 minute

releasing of result
6. Present Official Receipt of payment for releasing of result 1 minute MS. JOCELYN
LIQUIGAN
AVAILMENT OF 2D-ECHO PROCEDURE

• Request Of Procedure • This service is FREE of charge
• Quotation Of The Requested Procedure
• Clinical Abstract / Medical Certificate
• Personal Letter
• Barangay Certificate Of Indigency
• Valid Id’s (4p’s, PWD, Senior Citizen,
Referral Letter From CSWD)

1. Inquire for required documents for medical assistance 1 minute MS. GINA
referral. SAMONTEZA
MS. BENECIA
GUILLARTE
2. Upon completion of documents needed, submit it for 30 minutes MS. NORLYN
evaluation, assessment and interview and encoding of JEAN CAMPITA
referral.
3. Advise patient/relative to come back the next day to
receive his/her referral letter and social case study
report.
4. Follow-up to the referring agency as need arises.

77
AVAILMENT OF MEDICAL ASSISTANCE / MEDICAL DIAGNOSTIC PROCEDURES

• Photocopy of Medicines Needed • DISCOUNT RATES ARE
• Medical Diagnostic Procedure Request BASED ON PATIENT’S
Form ASSESSMENT
• Referral Form (Office of The City Mayor) For
Indigency
1. Submit documents needed for assessment and approval. 1 minute Personnel Clerk
on duty
2. Issue Referral Slip and encode patient details in the 1 minute
logbook.
FOR MEDICINE ASSISTANCE 1 minute
3. Submit documents needed and returned on the time of
releasing
Time of releasing of medicines: 11:00 AM, 2:00 PM & 7:00
PM
For OPD Patients: Must come back at 6:00 PM on the same
day
ISSUANCE OF DEATH CERTIFICATE

Requirements:
• FULLY ACCOMPLISHED DEATH INFORMATION SHEET (for Dead-on-Arrival)
General Fees:

1. Nurse on duty interview informant on the details of the 2 minutes Nurse on duty
expired patient.
2. Nurse on duty submit fully accomplished Death 1 minute Nurse on duty /
Certificate to the Medical Records Office for encoding. MS. TECLITA F.
LARA
3. Upon encoding of Death Certificate, Medical Records 1 minute MS. TECLITA F.
Personnel inform Nurse on duty to get the Death LARA
Certificate for releasing.
4. Nurse on duty verified the patient Informant before 1 minute Nurse on duty
releasing the Death Certificate.

FOR DEAD-ON-ARIVAL PATIENTS 1 minute Emergency

5. Nurse on duty submit details of DOA patients to the Room Nurse on
Medical Records Office for issuance of Death Information duty
Sheet.
6. Medical Records Personnel prepares Death Information 2 minutes MS. TECLITA F.
Sheet and released to the patient informant. LARA
7. Advise patient informant to submit Death Information 1 minute MS. TECLITA F.
Sheet to the Funeral Parlor of their Choice before LARA
submitting to the City Health Office.

79
SANGGUNIANG PANLUNGSOD SERVICES “Pursuing Government Service Excellence”
Sangguniang Panlungsod Services
About the Office

The Office takes custody of local legislative archives and is tasked with keeping
the journal of all ordinances and resolutions enacted by the Sangguniang Panlungsod
and the proceedings of Sanggunian meetings.
In line with the incumbent Council’s VISIONS and MISSIONS which has an acronym
of PRIDE, which stands for: P-roactive, R-esponsible, I-nnovative, D-evelopment-
oriented and E-fficient, the Secretariat as for its primary Mission and Objective is to give
its unwavering and unqualified support, and in so doing, it will vigorously, courageously,
vibrantly, socially and morally committed to deliver the real message of its ABC=FOCUS
which stands also for Aptitude, Behavior and Competence equals Fortitude, Organized,
Collective, Unsullied Sustainability. Simply put, we always look forward for the missing
link in exerting the best practices act to attain excellence in Public Service.
Red Tape is not known in this Department.
What is important, Public Service to us means self-denial.
Sangguniang Panlungsod
MA. TERESA C. SANTOS-MIRANDA
Acting Department Head
2nd Floor, Legislative Building,
Telephone:
(+63) 532-5001 to 28
local 632/633
941.9922
email:
sanggunian@mandaluyong.gov.ph
FRANCHISE APPLICATION (for Corporate)

Requirements: Fees:
• written request addressed to the • No fees to be collected
Sanggunian Secretary, MA. TERESA
C. SANTOS-MIRANDA
• Board Resolution authorizing
applicant’s representative
• OTHERS
1. Submit request to the receiving Chona Celeste
clerk with attachment of complete
requirements

“Pursuing Government Service Excellence” SANGGUNIANG PANLUNGSOD SERVICES

2. For wise discretion of the Sanggunian
Secretary whether to indorse the request
to appropriate authority or have it
calendared on the next earliest council
session
(NOTE: Council Session held only
once a week and scheduled every
Monday at 11:00 a.m.)
3. Referral to the appropriate committee
for study
4. The committee in-charge shall formulate
corresponding measure to effect the
request and shall be subject to first up to
third reading of the council depending
on the request
CERTIFICATE of PUBLIC CONVENIENCE (for Tricycle Franchise) APPLICATION

Requirements: Fees:
• All applicants for renewal will submit • Check all appropriate and
to TRO their request with all other corresponding fees from the
required documents. Tricycle Regulation Office
1. TRO will review and check renewal Gina Lico
and/or new applicants of franchise and
submit it to TFB
2. All renewal/new applicants submitted by
TRO will be scheduled for hearing by TFB
3. TFB will prepare a Board Resolution on
the approved new/renewal applicants
and furnish TRO a copy
4. TRO will prepare the franchise (renewal)
based on the Board Resolution approved
by TFB
5. TRO forwards to the Mayor the franchise
for his signature

81
SANGGUNIANG PANLUNGSOD SERVICES “Pursuing Government Service Excellence”
APPLICATION AND REQUEST FOR:

• ACCREDITATIONS (IT & NGO’s)
• MOVIE TICKET SURCHARGE
• TAX EXEMPTION/INCENTIVES AND/OR REDUCTION
Requirements: Fees:
• Written request addressed to the • No fees to be collected
Sanggunian Secretary, MA. TERESA
C. SANTOS-MIRANDA
1. Submit all the required documents to he Chona Celeste
receiving clerk
2. For intelligent study of the Sanggunian Beyond the
Secretary whether to indorse the request control of the
to appropriate authority or have it Secretariat (you
calendared on the next earliest council may directly
session follow-up with
3. Referral to the appropriate committee for the concerned
study committee,
4. The committee in-charge will craft copy furnish
corresponding measure to effect the the Sanggunian
request and shall be subject to first up to Secretariat)
third reading of the council depending
on the request (the committee in-charge
may either conduct a committee/public
hearing)
5. Council will adopt a resolution or
ordinance to effect the approval of the
request subject for the approval of the
City Mayor
FILING OF COMPLAINTS OR ADMINISTRATIVE CASES

Requirements: Fees:
• Verified Complaint attaching therewith • No fees to be collected
other supporting documents with
covering letter addressed to the
Sanggunian Secretary
1. Submit all the required documents to the Chona Celeste
receiving clerk
2. Sanggunian Secretary will check the
merit of the complaint and subsequently
calendar the same for the next earliest
scheduled council session
82 A Guidebook on City Government Services
“Pursuing Government Service Excellence” SANGGUNIANG PANLUNGSOD SERVICES

3. Council will decide upon to either refer
to the chosen adhoc committee or deny
(whichever the case maybe)
4. When referred to a committee, the
committee will make a study of the case
and set a hearing or series of hearings
(depending on the severity of the case)
to hear both parties and eventually
render a decision by way of a resolution
that will be tackled at the council
session for adoption or affirmation
FURNISH COPY OF THE STATUTES PASSED/

TO PURCHASE A BOOK OF ORDINANCE
Requirements: Fees:
• written request • Xerox copy P5.00/Page
• identification card CTC
• corresponding fee CERTIFICATION P30.00
(above fees are prescribed by
Ord. No. 565, S-2014)
• P500.00/book (Book of Ordinance)

1. Submit written request addressed to the less than a Chona Celeste
Sanggunian Secretary to the receiving minute
clerk
2. Pay to the Treasurer’s Cashier the
corresponding fee when issued an Order
of Payment
3. Return to the SP when paid and show
receipt and wait for a copy of the docs
requested

83
TAXES AND FEES DIVISION “Pursuing Government Service Excellence”
Taxes and Fees Division

Quick Access on Services
About the Office

The Office of the City Treasurer takes custody of local government funds and such
other funds entrusted by law.
The office is tasked with the proper management of public finance and the inspection
of establishments within the jurisdiction of the city in relation to the implementation of
tax ordinances apart from maintaining and updating the tax information system of the
City.
The Taxes and Fees Division is entrusted to be the collector of the Office of the
City Treasurer.
Office of the City Treasurer

MS. CRISPINA ESPEDIDO
Department Head
2nd Floor, Executive Building,
Telephone:
(+63) 532-5001 to 28
local 540/541/544/546
533.3414
email:
treasurer@mandaluyong.gov.ph
ISSUANCE OF COMMUNITY TAX CERTIFICATE

1. Get Information Sheet at the lobby of the Applicant
Executive Building. Fill out legibly.
2. Immediately proceed to the pool of 60 seconds Domingo Manalad
collectors located at the right alley Merly Morales
beside the stairs and present your Anselma Bayanin
application form. Virginia Yambao
Note: Tax to be collected, depending on Teresita Santos
your income. Mildred Eneran
3. Applicant will be issued a Community 5 minutes Emily Araneta
Tax Certificate by the collector. or less Catherine Mahilum

“Pursuing Government Service Excellence” TAXES AND FEES DIVISION
PAYMENTS OF OTHER DEPARTMENTS’ SERVICES AND

ISSUANCE OF CORPORATE RESIDENCE CERTIFICATES
1. Prepare your pertinent documents before Applicant
proceeding with the transaction
2. Proceed to Collector’s Window 1-9 5 minutes Oliver Llaneta
located at the lobby’s right wing of the Alexander Abad
Executive Building Virgilio Recuenco Jr.
Note: Fees/Taxes will depend on your Virginia Sanchez
desired transaction. Josefina Rhona Autor
Raymond Garcia
3. Issuance of Official Receipt 1 minute Krizia Aboy
Adora Eval
Salve Aguilar
PAYMENT OF BUSINESS PERMITS, CIVIL REGISTRY CERIFICATES,

MAYOR’S WORKING PERMIT, AMUSEMENT TAX AND BMBE
1. Prepare your pertinent documents before Applicant
proceeding with the transaction
2. Proceed to Collector’s Window 1-9 5 minutes Krizia Aboy
located at the lobby’s right wing of the Oliver Llaneta
Executive Building. Salve Aguilar
Note: Fees/Taxes will depend on your Alexander Abad
desired transaction. Virgilio Recuenco Jr.
Virginia Sanchez
Josefina Rhona Autor
Raymond Garcia
Adora Eval
3. Issuance of Official Receipt 1 minute

85
MANDALUYONG ANTI-DRUG ABUSE COUNCIL SERVICES “Pursuing Government Service Excellence”
PAYMENT OF REAL PROPERTY TAX

1. Secure Order of Payment from the 5 minutes Applicant/Tax Payer
Assessor’s Office with your pertinent
documents before proceeding with the
transaction
2. Proceed to Collector’s Window 14-21 5 minutes Emily Jaldon
located at the lobby’s right wing of the Josefina Medina
Executive Building. Maura Antonio
Note: Tax to be collected, depending on Marites Tesoro
the assessment. Luisa Mansujeto
Liberty Dela Cruz
Celia Lorenzo
Marinelle Santos
3. Issuance of Official Receipt. 1 minute
PAYMENTS FOR TRAFFIC AND PARKING VIOLATIONS

1. For quick access to the service, the less than Francisco Sacdalan
City Treasurer’s Office has assigned 5 minutes Dondon Avila
collectors directly to the Traffic and
Parking Management Office.
PAYMENTS FOR MANDALUYONG HOUSING DEVELOPMENT BOARD

1. For quick access to the service, the less than Anselma Bayanin
City Treasurer’s Office has assigned 5 minutes Ernestina Del Pilar
collectors directly to the Office of the
Mandaluyong Housing Development
Board.

“Pursuing Government Service Excellence” TAXES AND FEES DIVISION
Mandaluyong Anti-Drug Abuse

Council Services
About the Office

The Mandaluyong Anti-Drug Abuse Council (MADAC) was created under City
Ordinance No. 293, S-2004 wherein it was mandated to serve as the highest governing
body relative to drug problems, plans, programs and various operations.
OBJECTIVE:
- To serve as a focal point through which various organizations and individuals work
together cooperatively in the planning, implementation, and evaluation of programs.
- To implement education and prevention campaigns, as well as specific programs
for the rehabilitation and after care of clients.
- To monitor and evaluate all existing plans, program and various anti illegal drug
operation, recommend measures necessary to improve and/or revamp the same.
- Formulate and implement new policies that are needed to improve and further
enhance the performance of MADAC operations and programs implementation
MANDALUYONG ANTI-DRUG ABUSE

COUNCIL
MS. AIDA R. DAVID
Chief
Ground Floor, Legislative Building,
Telephone:
(+63) 532-5001 to 28
local 615
email:
madac@mandaluyong.gov.ph
REQUESTING FOR TREATMENT AND REHABILITATION OF DRUG DEPENDENT

The City Government of Mandaluyong through the MandaluyongAnti-Drug
Council extends assistance to referral and walk in drug dependents willing to undergo
rehabilitation and provides direct assistance to the poorest drug users and dependents.
How to Request:
• The drug dependent volunteer may visit the MADAC Office for voluntary
submission to the Drug Treatment and Rehabilitation Program and the immediate
family member of a drug dependent may likewise seek MADAC’s assistance for
the rehabilitation of the drug dependent.
• A drug dependent or any person who violates Sec. 15 of the RA 9165 may himself/
herself or through his/her parent, spouse, guardian, or relative within the fourth
degree of consanguinity of affinity, apply at the nearest duly recognized agency
representative of the Dangerous Drug Board for treatment and rehabilitation. (Art.
54,RA 9165) He/she shall be assisted by this office for his/her rehabilitation.

87
MANDALUYONG ANTI-DRUG ABUSE COUNCIL SERVICES “Pursuing Government Service Excellence”
How to Request:
1. Intake Interview
2. Case Evaluation
a. for further case evaluation
b. for outpatient counseling program with client and the family – CSRU
c. for outpatient/community based detox and counseling program - CSRU
d. for confinement and treatment TRC, Bicutan
e. for confinement to mental institution
3. Processing of documents
Requirements for REHABILITATION confinement
- Drug Test
- 2x2 pictures
- X-ray
- Urinalysis & CBC
- ECG for 35 y/o & above
- Fecalysis
- Pregnancy test for female
- Voluntary Submission for notary
- Non-forum shopping notary
- Fiscal clearance
- MTC clearance
- RTC clearance
- Police clearance
- If Indigent, secure certificate of indigence in his/her respective barangay.
a. Medical Laboratories
-Referred to Barangay Health Center for PTB Treatment
b. Medical Examination- DDE/Accredited Physician of DDB
c. DDB Endorsement-15 days temporary confinement order
d. Filing of Petition for Confinement to the Court
4. DOH-TRC, Bicutan, TaguigCity, DOH-TRC, Tagaytay City, DOH-TRC, Pilar

Bataan, CLDRC, Magalang Pampanga.

a. Admission Fee P4,500.00
b. Monthly Fee- Class A –P3,000.00
B – P1,500.00
C – P 750.00
D – Indigent (member of Pantawid Pamilyang
Pilipino Program) 4P’s

“Pursuing Government Service Excellence” MANDALUYONG ANTI-DRUG ABUSE COUNCIL SERVICES

3. IMMERSION – involves clients in relapse AFTER CARE STAFF:
prevention program to find triggering problem Christoper Gumilao
through spiritual formation, socialization, sports Matilde Evangelista
activity and family day.
4. EVALUATION (2nd last stage) – inter office
referrals for trainings / Income generating
projects in coordination with CSWD, PESO,
DepEd Mandaluyong, Don Bosco Technical
College, Manpower Development Center, and
Informal Sector Office.
5. URINE COLLECTION – for follow – up drug test
possibly every 3 mos.
EDUCATION AND PREVENTION

• Target Audience / Participants • This service is FREE of charge

1. Identify Brgys and Schools that need As per schedule AIDA R. DAVID
immediate enhancement of the efficacy of the (Section Chief)
law on dangerous drugs.
2. Conduct initial survey of the “Target Recipients” EDU/PREV STAFF:
3. Information dissemination. Rosalinda Ramirez
4. Coordinate with the Brgy Chairman or school Christoper Gumilao
principal for proper endorsement. Maricris Ballelos
5. Implementation of the scheduled lecture /
symposium (film showing/side presentation)
6. Group Dynamics.
7. Evaluation of the program based on feedback
and observations from the participants,
organizers of the lecture.

89
SERVICES FOR PERSON WITH DISABILITIES “Pursuing Government Service Excellence”
Services for the Person with Disabilities
About the Office

The Persons With Disabilities Affairs Division (PDAD) was established in 1998
under City Ordinance 193 S. 1998. PDAD is the FIRST Local Government Office in
the entire Philippines created that caters to the need of Persons With Disabilities
(PWDs) and in accordance with the basic principle of the Magna Carta for Persons with
Disabilities (Republic Act 9442), that the PWDs’ right must not be perceived as welfare
services of the government. Our mission is to work with and for Persons With Disabilities
addressing their rights to EDUCATION, HABILITATION and REHABILITATION,
PLAY and LEISURE, FAMILY SUPPORT, HEALTH EQUAL OPPORTUNITY, and
ACCESSIBILITY.
PERSONS WITH DISABILITIES

AFFAIRS DIVISION
MS. WENNAH MARQUEZ
Chief
BOC Multi-Level Parking Exit,
Telephone:
(+63) 532-5001 to 28
local 596
534.0986
email:
dpad@mandaluyong.gov.ph
ISSUANCE OF THE NATIONAL PWD IDENTIFICATION CARD

(Pursuant to RA 9442, 20% Discount to Transportation, Medicine and Prime
Commodities)
Requirements:
• For Apparent Disability, Medical Certificate from Licensed Private or
Government Physician indicating the Disability; or School Assessment from
Licensed Special Education Teacher duly signed by the Principal.
For Non Apparent Disability (i.e., Autism, Mental Disorder, etc), Medical
Certificate from a Licensed Private or Government Physician that can diagnose
such conditions; or Clinical Abstract or Medical Evaluation.
• 3 pieces 2x2 and 2 pieces 1x1 Recent ID pictures
• Blood Type Result
• Voter’s ID or Voter’s Registration (Proof of Residency)
If the client/applicant is NOT of voting age, it will be the Voter’s ID of his/her
parents or caregiver
General Fees:
In case wherein the client could not provide for the cost of ID pictures and blood
typing, the city government will provide them for FREE. The service includes
FREE lamination of the Identification Card.
“Pursuing Government Service Excellence” SERVICES FOR PERSON WITH DISABILITIES

1. Submit requirements for Evaluation. 2 minutes Ms. Wennah Marquez
Ms. Myrna Orayan
2. Fill out application Form 5-15 minutes Client/Applicant
3. Processing of application 5-15 minutes Leandro Salvador
Typing of information details in the ID card Myrna Orayan
and writing details in the medicine and prime Antonina Sotto
commodities booklets, and lamination of ID Johnny Buncio
Card Alex Lago
If client does not know his/her blood type, he/ 15-20 minutes Alex Lago
she will be accompanied to the City Health Norma Pasion
Laboratory for FREE blood typing. Johnny Buncio
If client is of voting age and have not registered 30-45 minutes Alex Lago
with COMELEC and the Voter’s Registration is Norma Pasion
available, he/she will be accompanied to the Lito Orayan
COMELEC Office for registration.
If client’s financial capability could not afford to 5 minutes Dennis Balan

have copies of ID pictures, PDAD will provide for Leandro Salvador
it FREE of charge.
4. Issuance or release of the Identification card 5 minutes Antonina Sotto
and booklets Myrna Orayan
The governing law on the usage of the ID Card
as well as its booklet will be explained to the
applicant
REQUEST FOR ASSISTIVE DEVICES

(Standard and intermediate Wheelchairs, Crutches, Canes, White Canes
and Walkers)
Requirements:
• 1 piece 3R Whole Body picture
• Certificate of Community Service (40 hours for Wheelchairs and 10 hours for
other devices)
General Fees:

1.Referral and Appointment 2 minutes Ariel Allorde
Referring person

91
SERVICES FOR THE PHYSICALLY CHALLENGED “Pursuing Government Service Excellence”

Those in need of wheelchairs usually self-refer or Ariel Allorde
be referred by Health Centers, Barangay workers, Referring person
Rehabilitation workers and Non Government
Agencies
2. Assessment (depending Angelito Orayan
Each user requires an individual assessment, on client’s Norma Pasion
taking into account their lifestyle, home cooperation Ariel Allorde
environment, and physical condition. Certified and deformity (Standard Wheel-
Wheelchair Assessors either go to their house or chairs & Other
user will be brought to our office for assessment. Assistive devices)
3. Prescription 5-15 minutes Wennah Marquez
Using the information gained from the assessment, Angelito Orayan
a wheelchair prescription is developed. The
prescription details the selected wheelchair type,
size, and modifications (if any)
4. Funding and Ordering 30 minutes Ms. Wennah Marquez
Funding source is identified and wheelchair is
ordered from supplier or from stock
5. Product Preparation 30 minutes – Wennah Marquez
PDAD will pick up ordered wheelchairs from donors 1 hour Leandro Salvador
(Latter Day Saints Charities) or from the Office of (depending on Angelito Orayan
the Mayor and prepare the wheelchair for the initial modifications) Ariel Allorde
fitting. Adjustment and modifications will be made.
6. Fitting 15 minutes Wennah Marquez
The Certified Wheelchair Technician who assessed (Standard Intermediate Wheel-
the user fits them in the wheelchair. Final Wheelchair) chair
adjustments are made to ensure the wheelchair is
correctly assembled and set up. If postural support 2 – 4 hours Angelito Orayan
or modifications are required, additional fitting will (Intermediate Standard Wheelchair
be necessary. Wheelchair)
7. User Training 15 minutes Wennah Marquez
The Wheelchair Technician instructs the User and Angelito Orayan
their caregivers on how to safely and effectively
use and maintain the wheelchair.
8. The Wheelchair Technician will schedule with the 15 minutes - Wennah Marquez
User dates for follow up. This would also provide 1 hour Angelito Orayan
opportunity to check wheelchair fit and provide
further training and support.

“Pursuing Government Service Excellence” SERVICES FOR PERSON WITH DISABILITIES
REFERRALS
Request for Audiological or Hearing Test and Psychological Assessment
• Barangay Certificate of Indigency • This service is FREE of charge

1. Submit requirement or request for evaluation 2 minutes Myrna Orayan
Ariel Allorde
Leandro Salvador
2. Fill out request form 5 minutes Client / Applicant
3. Prepare Endorsement Letter 5 – 10 Myrna Orayan
minutes Ariel Allorde
4. PDAD Staff will call Assessment center for 5 minutes PDAD Staff
schedule of clients
5. Give instructions to client re schedule of 5 – 10 Myrna Orayan
assessment and directions minutes Leandro Salvador
Ariel Allorde
Request for Hearing Aid and Prosthesis/Orthosis

• Barangay Certificate of Indigency • This service is FREE of charge

1. Submit requirement or request for evaluation 2 minutes Myrna Orayan
Ariel Allorde
Leandro Salvador
2. Fill out request form 5 minutes Client / Applicant
3. Prepare Endorsement / Referral Letter 5 – 10 Myrna Orayan
Endorsement Letter to PGH Spine and Rehab minutes Ariel Allorde
or UERM Philippine School of Prosthetics and
Orthotics.
For Hearing Aid, ensure that client have 3 Hearing
Test with quotation from different Audiological
Centers
4. Endorse/Assist clients in securing Social Case 5 minutes Alex Lago
Study from CSWD Antonina Sotto
5. Explain other requirements of tie up organization. 5 – 10 Myrna Orayan

Give instructions to client re schedule of minutes Leandro Salvador
assessment and directions in going to assessment Ariel Allorde
venue.

93
OFFICE FOR SENIOR CITIZENS AFFAIRS “Pursuing Government Service Excellence”
Office for Senior Citizens Affairs
About the Office

The office serves as the focal point of needs of the senior citizens in the city. The
office also plans, implements, and monitors programs and activities as directed in the
Republic Act 9994.
OFFICE FOR SENIOR CITIZENS

AFFAIRS
MR. RIZALINO VILLARUZ
OIC
Ground Floor, Legislative Building,
Telephone:
(+63) 532-5001 to 28
local 602
532.7627
email:
osca@mandaluyong.gov.ph
REDEMPTION PROCEDURE OF SENIOR CITIZEN ID

Requirements:
A. For new applicant
• 2 pcs. 1X1 picture (one attached on application and one for I.D. issued)
• Community Tax Certificate of the current year.
• Barangay Clearance (to determine the Barangay where he/she is residing)
• Either Baptismal Birth Certificate plus Driver’s License, GSIS ID, Passport,
Postal ID, SSS ID, Voters ID, or Philhealth MDR.)
B. For Mortuary Assistance

• The claimant to surrender the original Senior Citizens ID of the deceased.
• Photo Copy of official Death Certificate; and
• Photo Copy of Marriage Contract / Birth Certificate of Claimant.
C. Lost Senior Citizens ID.

• 2 pcs. 1X1 picture (one attached on application and one for I.D. issued)
• Affidavit of Loss ID
• Replacement Fee P100.00
General Fees:
However, Replacement cost for lost ID is P100.00

“Pursuing Government Service Excellence” OFFICE FOR SENIOR CITIZENS AFFAIRS

1. Inquire and get application form 2 minutes Celia Rezaba / Alfredo
Asistio
2. Fill-out Application Forms 5-7 minutes Applicant
3. Submit application form with requirements to the 5 minutes Celia Rezaba
front desk for review and verify documents. Alfredo Asistio
4. Approval of the OSCA Chair 1 minute OSCA HEAD
5. Releasing of Senior Citizens ID 5 minutes Celia Rezaba
FILING OF CITIZENS COMPLAINT

Requirements:
• Official Receipts
1. Fill out complainant form 15 minutes Rosalie dela Vega
Cathy Macaspac
FILING OF CITIZENS COMPLAINT

Initial interview for applicants to the DSWD social pension for indigent seniors.
Requirements:
• OSCA ID
• Xerox of Senior Citizen ID (Back to Back)

1. OSCA Staff - to fill up the form 10-15 Rosalie dela Vega
minutes Cathy Macaspac
Jun Lim
Flor Gahol
Judge Jimenez

95
CITY MANPOWER DEVELOPMENT CENTER SERVICES “Pursuing Government Service Excellence”
City Manpower Development Center Services
About the Office

The office provides a continuing, coordinated and fully-integrated technical
education and skills development policies, plans, and programs for the constituents.
Awarded of the National Kabalikat Award by TESDA (back to back NCR Kabalikat
Award) year 2013.
MANDALUYONG MANPOWER
DEVELOPMENT CENTER
MS. MERLITA TAMPINCO
Administrator
Fabella Road I, Barangay Addition Hills
Mandaluyong City
Hulo Bliss, Coronado Street, Barangay
Hulo, Mandaluyong City
Telephone:
(+63) 533-2098/531-5159
email:
manpowermanda@gmail.com
TRAINING ON THE FOLLOWING VOCATIONAL COURSES:

SOFT COURSES (3 MONTHS)
1. Arc Welding 6. Events Management Services
2. Beauty Care NC II 7. Food Processing NC II
3. Bread/Pastry Production 8. Hairdressing
4. Carpentry NC II 9. Hotel and Restaurant Services
5. Dressmaking NC II 10. Massage Therapy NC II
HARD COURSES (6 MONTHS)
1. Automotive Servicing NC II 4. Radio/TV Servicing
2. Building Wiring Installation 5. Refrigeration and Air-condition
Servicing
3. Computer Hardware Servicing
Requirements:
1. Voter’s ID / Barangay Clearance
2. NCA / NCEE / NSAT / YP4 Result (any of the ff.)
3. High School/College Diploma (please bring original copy)
4. Birth Certificate (please bring original copy)
5. Marriage Contract (for female only and bring original copy)
6. Chest X-ray Negative Result (for Welding Course only)
7. At least 1 NC II under Tourism Sector (for Events Management Services
Course only)
General Fees:
• FREE Tuition Fee

“Pursuing Government Service Excellence” CITY MANPOWER DEVELOPMENT CENTER SERVICES

1. Validation of required 5 minutes Dinah B. Buaron
documents and fill-up Edna S. Watanabe
Enrolment Form
2. Take YP4 Profiling Exam of 35 minutes Manny M. Lorenzo
TESDA in case NCAE/NCEE/ Ma. Vanessa L. Lorenzo
NSAT Result is not available
3. Interview for enrolee by the 5 minutes Course Trainer
trainer
4. E-Registration 10 minutes Ma. Ana M. Pahilga
Joey R. Tulod
5. Release of Admission Slip 5 minutes Alfonso G. Siao
with Picture Taking for ID
(use collared clothes for
picture taking)

97
PUBLIC EMPLOYMENT SERVICES “Pursuing Government Service Excellence”
Public Employment Services
About the Office

The Public Employment Service Office (PESO) is a non-fee charging multi-service
provider established or accredited pursuant to Republic Act 8759 otherwise known as
the PESO Act of 1999.
The office ensures the prompt, timely and efficient delivery of employment
service and provision of information on other DOLE employment and self-employment
programs in the city.
Provides employment and recruitment assistance, labor market information,
career guidance and employment counseling and other DOLE programs.
PUBLIC EMPLOYMENT SERVICE

OFFICE
MS. EMMA JAVIER
Chief
3rd Floor, BOC Building,
Telephone:
(+63) 532.5001 to 28
local 570
532.2606
email:
mandaluyong.peso@yahoo.com
Target Clients
• Jobseekers • Persons with disabilities (PWDs)
• Employers and enterprises • Migrant workers within the city
• Planners and researchers • Leaving or returning OFWs
• Training institutions • Displaced workers
• NGOs and foundations • Students and out-of-school
• Labor market information users youth
Requirements:
For Job Seekers: For Employers/Enterprises:
• Resume or Bio-Data with • Establishment registration form*
picture • Letter of intent
• Barangay clearance • Company profile
• BIR 2303
General Fees: • SEC or DTI Registration
• Services offered by this office are • Business Permit
FREE of charge. • PRPA or DA-18A (for Agency)
• PEZA Certification (for Call Center)
• CDA Certification (for Cooperative)
*secure a copy of Establishment Registration
Form from PESO staff

“Pursuing Government Service Excellence” PUBLIC EMPLOYMENT SERVICES
Job Placement Procedure:

1. Peliminary Interview 2 minutes Norman E. Dela Cruz
2. Submit Resume or Bio-Data and 20 seconds Applicant
Photocopy of Barangay Certificate, secure
a Registration Form (SRS Form)
3. Fill up SRS Registration Form 3 minutes Appllicant
4. Validation of SRS Form and applicant 3 minutes Norman E. Dela Cruz
assessment, Philjob.net Application/ Diodelyn T. Fernando
Encoding Alexander E. Escobal
5. Placement Officer: For jobseekers who are 5 minutes Adora A. Benigno
occupationally set
Employment Guidance Officer: For Christine S. Lacanlale
jobseekers who are NOT occupationally
set*
6. Job Matching through interview and 2 minutes Adora A. Benigno
preparation for employer interview Christine S. Lacanlale
7. Database Encoding and Job Placement 20 seconds
Referral John Alfred M. Victoria
8. Signing of Job Placement Referral 20 seconds Ms. Emma L. Javier
* for Jobseekers who are NOT occupationally set, referred for Training/Employability or Self-Employment
Program.

99
MANDALUYONG HOUSING AND DEVELOPMENT BOARD SERVICES “Pursuing Government Service Excellence”
Mandaluyong Housing and Development

Board Services
About the Office

The Mandaluyong Housing and Development was created to formulate, develop
and implement a comprehensive and integrated housing and land development program
that shall embrace among other housing development and resettlement, sources and
schemes of financing, and promoting government and private sector partnership.
MANDALUYONG HOUSING AND
DEVELOPMENT BOARD
MR. FRANKLIN M. CABOTAJE
Officer-In-Charge
Telephone:
(+63) 532.5001 to 28
local 535/536
535.4380
email:
mhdb@mandaluyong.gov.ph
ISSUANCE OF ORDER OF PAYMENT OF MONTHLY AMORTIZATION

• Latest or Previous O.R. • This service is FREE of charge
1. Check/verify payment record of 3-5 minutes Catherine De Leon
payee Joan Dalman
2. Printing of Order of Payment to
payee
3. Proceed to Treasury Department 5-7 minutes Treasury Cashier
4. Photocopying of O.R. & O.P. 3-5 minutes Payee
5. Submission of Photocopy of O.R.
& O.P to MHDB
ISSUANCE OF CERTIFICATION AND WAIVER FOR MERALCO

• Barangay clearance • Certification Fee P50.00 (As
• Community Tax Certificate per City Ordinance No. 399
• Certification from Homeowners’ Association S-2008)
• Waiver to be notarized by the applicant

“Pursuing Government Service Excellence” MANDALUYONG HOUSING AND DEVELOPMENT BOARD SERVICES

1. Verify and Assess applicant’s 5-10 minutes Sherilyn Santos
status & requirements Rowena Ventayen
2. Encoding & Printing of 5-7 minutes Emilia Gonzaga
Certification & Waiver
3. Printing of Order of Payment
3. Signing of approved Certificate 3-5 minutes OIC-Franklin M. Cabotaje
4. Releasing of Certificate & Waiver Sherilyn Santos
Rowena Ventayen
GUIDELINES IN PROCESSING OF INDIVIDUAL TRANSFER CERTIFICATE OF TITLE

• Certificate of Award
• Processing Fee P2,000.00
• Certification from Association
(As per City Ordinance No. 399
• Reconciled OR
S-2008)
• Community Tax Certificate
• Government issued ID
• Marriage Contract

1. Assess applicant’s status & 5-10 minutes Project Coordinator
requirements
2. Verify payments & prepare OP for 10-30 minutes Emilia G. Gonzaga/Sherilyn F.
Certified True Copy of OR Santos
3. Proceed to Treasury Department 5 minutes Treasury Cashier
for payment
4. Preparation of Certificate of Full 5-10 minutes Emilia G. Gonzaga
Payments
5. Signing of approved request for 5 minutes OIC-Franklin M. Cabotaje
Certificate of Full Payments
6. Endorsement of request to the 5 minutes Project Coordinator
Office of the City Treasurer
7. Releasing of Certificate of Full Next day Emilia G. Gonzaga
Payments
8. Request for Certified True Copy 3 days Registry of Deeds of Mandaluyong
of Title in the name of the City
Government of Mandaluyong

101
TASK FORCE ORDINANCE “Pursuing Government Service Excellence”

9. Preparation Deed of Absolute 10-20 minutes Emilia G. Gonzaga
Conveyance
10. Signing of Deed of Absolute Awardee
Conveyance
11. Checking of the prepared Deed 5-10 minutes Jose T. Peralta, Jr.
of Absolute Conveyance
12. Department Head approval of 5-10 minutes OIC-Franklin M. Cabotaje
Deed of Absolute Conveyance
13. Signing of Deed of Absolute Depend upon Hon. Mayor Benjamin C. Abalos, Jr.
Conveyance the schedule
(during
People’s Day)
14. Notarization of Deed of Absolute 15 minutes Awardee
Conveyance
Payment of Transfer Tax 10 minutes Treasury Cashier
Issuance of Certified True Copy of 20-30 minutes City Assessor's Office
Tax Declaration and Realty Tax
Clearance (Exemption from Real
Property Taxes)
Issuance of Tax Clearance 10-15 minutes Land Tax
Proceed to B.I.R. 1-2 hrs. BIR Distrct Mandaluyong
Releasing of Certification 15-30 days BIR Distrct Mandaluyong
Authorizing Registration (CAR)
Proceed to Registry of Deeds 20 working days Registry of Deeds of Mandaluyong

“Pursuing Government Service Excellence” MANDALUYONG HOUSING AND DEVELOPMENT BOARD SERVICES
Task Force Ordinance
About the Office

The office was created to intensify apprehension and enforcement of the city
ordinances pertaining and related to violations committed by illegal vendors and other
similar activities.
TASK FORCE ORDINANCE

MR. WILFREDO A. REYES SR.
Officer-In-Charge
Ground Floor, Legislative Building
Telephone:
(+63) 532-5001 to 28
local 604
535.3847
email:
tfo@mandaluyong.gov.ph
PAYMENT OF OFFICIAL VIOLATION RECEIPT (OVR) FOR ILLEGAL VENDORS AND

RELEASING OF CONFISCATED ITEM
Requirements: Fees:
• CTS/Cedula and any valid ID P 500.00
• Official Violation Receipt

1. Present the Official Violation Receipt 5-10 minutes H. Belarmino
2. Payment of penalties at the TPMO
3. Release of confiscated item(s)
4. To claim the confiscated Item, please E. Sebastian
present your official receipt

103
TRAFFIC AND PARKING MANAGEMENT DEPARTMENT “Pursuing Government Service Excellence”
Traffic and Parking Management Department
About the Office

The office is solely vested with the power to enforce and implement the Traffic
Ordinance and related Ordinances and other traffic management plans and programs.
It functions mainly as the Redemption Office of Ordinance Violation Receipts
issued by the traffic enforcers and other enforcement units. It also has administrative
supervision of overall enforcers of the different operation units – ASTF, ASEU, TRO, TEG
and ASBU - and imposes disciplinary sanctions for improper or irregular apprehensions
of enforcers.
Finally, the TPMO also has special operational function to combat colorum
vehicles and other ordinance violations of public utility drivers and transport groups.
TRAFFIC & PARKING MGT. DEPT.
MR. ARNALDO G. ADOR
Department Head
Ground Floor, Legislative Building
Telephone:
(+63) 532-5001 to 28
local 619/620
533.8511/532.5347
email:
tpmo@mandaluyong.gov.ph
REDEMPTION PROCEDURE:
Requirements: Fees:
• Official Violation Receipt (OVR) Fines and Penalties
• Affidavit of Loss (if lost OVR) (Ordinance 519, S2013)
• Resolution (Optional: if Adjudicated)

1. Proceed to Window #1 and present the 2 minutes Mr. William Escuadra
OVR for assessment. Mr. Ronilo Yalong
2. You will be advised of the penalty to pay
corresponding violation(s).
3. An Order of Payment will be issued to you.
4. Proceed to the cashier at the Executive 7 minutes Treasury Department
Building (ground floor, left side) for pay- (Cashier)
ment by presenting the Order of Payment.
5. An Official Receipt will be issued to you
“Pursuing Government Service Excellence” TRAFFIC AND PARKING MANAGEMENT DEPARTMENT

6. Depending on the confiscated item you 7 minutes Leonardo S. Del Rosario
are redeeming, proceed to Window #2 (for (Window 2)
releasing of Driver’s License) or Window
#3 (for releasing of Vehicle Plate) and
present Official Receipt.
7. Wait for your name to be called 2 minutes Orlando B. Bien
(Releasing).
(Window 3)
8. Please affix your signature in our log book
to acknowledge receipt of item.
COMPLAINT PROCEDURE
Requirements: Fees:
• Official Violation Receipt (OVR) The Service is FREE of charge
The easiest way to awail the service:
1. Proceed to the Complaint Desk Officer 2 minutes Ms. Angelica Narvaza
2. Finding your OVR still within the 10-30 minutes
prescribed period for complaint, you
will be instructed to write down your
complaint in a Pro-porma Complaint
Sheet.
3. Your complaint will be filed and you will be 5 minutes
advised for your schedule of adjudication.
Remarks:
1. Time duration is exclusive for writing of complaint (accomplishment of Pro-forma Complaint Sheet).
2. Scheduling is pursuant to the provisions of Ordinance No. 588,S-2014.
ADJUDICATION PROCEDURE
Requirements: Fees:
• Official Violation Receipt (OVR) The Service is FREE of charge
• Pro-forma Complaint Sheet
• Schedule of Summon Sheet
The easiest way to awail the service:
1. Proceed to the complaint desk officer to retrieve com- 2 minutes Ms. Angelica
plaint sheet you filed. Narvaza
2. Complaint Desk Officer gives you the cue to proceed to 7 minutes
Legal Department.
3. With both parties present, Adjudication Officer hears 30 minutes
your case and makes the decision (Resolution)
4. You will be advised to wait for your name to be called 10 minutes Legal Department
at the waiting area to receive the Resolution. (Hearing Officer)
5. Proceed to complaints desk officer and present the 5 minutes Ms. Angelica
Resolution for processing. Narvaza
Note: Adjudication proper will only take ten to fifteen (10-15) minutes under normal condition.
105
URBAN POOR AFFAIRS OFFICE “Pursuing Government Service Excellence”
Urban Poor Affairs Office
About the Office

The Urban Poor Affairs Office coordinates the speedy and smooth implementation
of all programs, projects and various services of the Government and Non- Government
Organizations for the city informal settlers and poorest of the poor. Undertakes action
program that will establish a community that will promote a high level of family moral
and structure values, productivity and self –reliance.
The office establishes a community culture among urban poor communities/
depressed areas in order to promote a high level of family values, productivity and self-
reliance through access to employment, livelihood and job opportunities, Skill Trainings,
Alternative Education and Social Protection.
URBAN POOR AFFAIRS OFFICE
MR. GERULDO BLANCO
Chief
The Parking Area, BOC Building
Telephone:
(+63) 532-5001 to 28
local 606
LINKAGING FOR ORGANIZATIONAL DEVELOPMENT

Requirements: Fees:
• Informal sector of every Barangay must • No fees to be collected
organize themselves into sub-sectors;
1. Homebase
2. Vendors
3. Construction workers
4. Pedicab/Tricycle drivers (Transport)
5. Service Providers
1. Organizing I.S. sub-sector per Barangay. Per schedule Jojo A. Blanco
Leo Marcos
Renato D. Hipona

“Pursuing Government Service Excellence” URBAN POOR AFFAIRS OFFICE
FACILITATION IN MAINSTREAM
SOCIAL PROTECTION PROGRAM
Requirements: Fees:
• Birth Certificate • No fees to be collected
• I.D. picture
• Bio-data
1. LGU official registration and endorsement Per schedule Leo Marcos
for the workers at the Informal Sector. Renato D. Hipona
Advocacy Orientation.
ENHANCING ACCESS TO PRODUCTIVE RESOURCES

Requirements:
For DOLE WORKTREP
• existing business
• MEMORANDUM OF AGREEMENT between the Barangay and DOLE
• Business Plan
• I.D. picture.
For DOLE Program TUPAD Fees:
• Barangay clearance • No fees to be collected
• I.D. picture
• at least 18 to 46 years old.
1. Registration of possible access in the; Per schedule Jojo A. Blanco
DOLE WORKTREP (Business enhancement)
2. TUPAD (Tulong Pangkabuhayan Para sa
mga Displaced Workers). TESDA Trainings
and MANPOWER Courses and other avail-
able National Agencies Programs.

107
URBAN POOR AFFAIRS OFFICE “Pursuing Government Service Excellence”
ASSISTANCE FOR INFORMAL SETTLERS

Requirements: Fees:
• Letter of Intent • The service is FREE of charge
• Personal Appearance
1. Prepare a letter of intent containing the 3-5 minutes Mr. Peter Pallones
specific details of service needed such Mr. Delfin Daylo
as; accreditation as legal community
organization for HLURB and Presidential
Commission for Urban Poor registration,
community, organizing, census and vali-
dation of informal settlers, assistance for
livelihood trainings and seminar assis-
tance, social protection and alternative
learning system.
May personally appear at the Urban Poor

Affairs Office
2.Have their letter received stamped and 1 minute Ms. Remedios S. Espiritu
dated by the officer of the day.
3. The schedule of date and time of appoint- 3 minutes Mr. Leo Marcos
ment and ocular inspection and validation
will be given by the officer of the day

“Pursuing Government Service Excellence” CULTURAL AFFAIRS AND TOURISM DEPARTMENT SERVICES
Cultural Affairs and Tourism Department

Services
About the Office

The Cultural Affairs and Tourism Development Office is tasked to organize and
implement activities/projects that enhance cultural awareness among the citizenry. He
plays a vital role in promoting tourism in the city.
The office is also responsible for researching, analyzing, recording, reporting, and
publishing of historical incidents, biography of heroes, and important persons and/or
relics in the territorial jurisdiction of the City of Mandaluyong.
CULTURAL AFFAIRS AND TOURISM

DEPARTMENT
MR. NOLAN V. ANGELES
Officer-In-Charge
2nd Floor, Kaban ng Hiyas Building
Telephone:
(+63) 532-5001 to 28
local 504
533.9107
email:
cultural@mandaluyong.gov.ph
ISSUANCE OF PERMIT FOR THE FOLLOWING FACILITIES/SERVICES:

• Botanical Garden
• Kaban ng Hiyas Auditorium
• City Band
• City Sound System
Requirements:
• Letter of Request (3 copies) addressed to: HON. BENJAMIN C. ABALOS JR.
Fees:
1. Inquire schedule availability of facility/ 1 minute Kaban ng Hiyas
service and reserve it Auditorium
Asuncion T. Torres
2nd Floor, Kaban ng Hiyas
Building, Mandaluyong City
Hall 533-9107

109
CULTURAL AFFAIRS AND TOURISM DEPARTMENT SERVICES “Pursuing Government Service Excellence”

City Band
Rolando B. Abiog
Hall 533-9107
Sound System
Roberto I. Cruz
Hall 533-9107
2. Submit Letter of Request for the issuance 1 minute Front Desk/Receiving
of permit on the reserved date and time. Officer, Office of the Mayor
3. Wait for the received copy from the 1 minute Ferdie Candelaria
Mayor’s Office Person-in-Charge
Mayor’s Office
532-4492
4. Present the received copy to the Person- 1 minute
In-Charge of the requested facility/service.
5. Get permit from the Person-In-Charge 1 minute
MANDALUYONG CITY GYMNASIUM

MANUEL DC. AMPAYA
Administrator
City Gymnasium
Telephone:
(+63) 532-5001 to 28
local 598
532.5030
ISSUANCE OF PERMIT FOR THE USE OF THE CITY GYMNASIUM

Requirements:
• Letter of Request (3 copies) addressed to: HON. BENJAMIN C. ABALOS JR.
Fees:
• Basketball Court P330.00 per hour
• Electronic Score Board P165.00 per game
• Sound System P1,100.00 per event
• Concert and other Allied Events P2,200.00/event
• Boxing and other big sports events P2,200.00/event

“Pursuing Government Service Excellence” CULTURAL AFFAIRS AND TOURISM DEPARTMENT SERVICES

1. Inquire schedule availability of facility/ 1 minute Manuel DC. Ampaya
service and reserve it
2. Submit Letter of Request for the issuance 1 minute Front Desk/Receiving
of permit on the reserved date and time. Officer, Office of the Mayor
3. Wait for the received copy from the 1 minute Ferdie Candelaria
Mayor’s Office Person-in-Charge
Mayor’s Office
532-4492
4. Present the received copy to the Person- 1 minute
In-Charge of the requested facility/service.
5. Pay corresponding fees at the Executive 2 minutes Cashier, Treasury
Building Treasury Department Department
6. Present Original Receipt to the Gym Office 30 seconds Person-In-Charge
7. Get permit from the Person-In-Charge 1 minute

111
CONGRESSIONAL LIBRARY SERVICES “Pursuing Government Service Excellence”
Congressional Library Services
About the Office

The City Congressional Library archives the city’s most important documents
ranging from historical, political, social and economic aspect of the City of Mandaluyong.
It also houses updated periodicals, and other up-to-date chronicles of knowledge and
informative data via the traditional reference cataloguing and cyber information facility.
CONGRESSIONAL LIBRARY
MS. LORNA BULOS
Head Librarian
2nd Floor, Kaban ng Hiyas Building
Telephone:
(+63) 532-5001 to 28
local 557
748.0047
email:
library@mandaluyong.gov.ph
BOOKS AND REFERENCE MATERIALS

Requirements: Fees:
• Valid Identification Card • This service is FREE of charge.
1. Register 30 seconds to Marian Regencia
2. Fill up and give borrower’s form to the 1 minute
person-in-charge per section and wait for
your name to be called
3. Return the book and get your tag number
after using it.
INTERNET ACCESS
Requirements: Fees:
• Identification Card • This service is FREE of charge.
• Tag number issued by the POS

1. Register for time in and out 60 seconds Maria Rizalina Pangilinan
Lorna B. Bulos
Christopher Valladolid

“Pursuing Government Service Excellence” LINGAP KARUNUNGAN CENTER SERVICES
Lingap Karunungan Center Services
About the Office

Lingap Karunungan Center caters to the underprivileged sector of the city.
Services included are therapy for persons with disabilities and special needs, facilities
for children to play and have viewing sessions and computer services for research.
LINGAP KARUNUNGAN CENTER
PAOLO MARTIN L. TRINIDAD
Building Administrator
Lingap Karunungan Center, P.
Martinez St., Brgy. Addition Hills,
Mandaluyong City
Telephone:
(+63) 535.4104
PROJECT THERAPY EDUCATION AND ASSIMILATION OF CHILDREN WITH

HANDICAP (TEACH)
Please see the next page (p. 107) for the complete services of Project TEACH
COMPUTER ROOM RESEARCH & ENCODING, FREE PRINTING

Requirements: Fees:
• Identification Card • This service is FREE of charge.

1. Registration and Internet Access Maximum of 1 Giovani Yasul
hour per student Ma. Consuelo Ventura
Joseph Jaramillo
LIBRARY & KIDDIE PLAYROOM

Requirements: Fees:
• No requirements needed • This service is FREE of charge.
1. Log-in 30 seconds Elizabeth dela Cruz
Alicia Nonong

113
PROJECT TEACH “Pursuing Government Service Excellence”
PROJECT T.E.A.C.H.
About the Office

The local government of Mandaluyong City spearheaded the conceptualization
and implementation of Project Therapy, Education and Assimilation of Children with
Handicap (TEACH). This is a community-based rehabilitation program that directly
benefits youth with disabilities residing in depressed areas. It is a joint project with
the Rehabilitation and Empowerment of Adults and Children with Handicap (REACH)
Foundation Inc., a non-stock non-profit organization based in Mandaluyong City.
Mandaluyong CARES is a THERAPY and SPED TUTORIAL services for children
with special needs rendered for FREE. This is staffed by licensed professionals, as
well as interns from top universities in the Philippines. The center also provides FREE
diagnostic services from the developmental pediatricians. The project emphasizes
empowerment and transfer of knowledge by recruiting experts to teach essential
competencies to lay people. Community Rehabilitation and Education Workers (CREW)
and volunteer parents undergo rigorous training activities to enable them to assist in the
implementation of therapy and educational programs. To ensure the quality of services,
they work under the close supervision of licensed therapists and special education
teachers.
PROJECT TEACH
PROF. ABELARDO APOLLO I. DAVID
Project Manager
MS. KAREN JEORGHA M. BALLAD
Head, Mandaluyong CARES
Lingap Karunungan Center, P.
Martinez St., Brgy. Addition Hills,
Mandaluyong City
Telephone:
(+63) 710-7190
0943.668.6918
FOR INITIAL ASSESSMENT, DEVELOPMENTAL SCREENING, OCCUPATIONAL THERA-

PY, PHYSICAL THERAPY, SPEECH THERAPY AND SPECIAL EDUCATION TUTORIALS.
Requirements:
• For Initial Assessment - NO REQUIREMENTS NEEDED.
Once assessed, the client will need the following:
- Form A ( Medical Check-up and Initial Developmental Screening of Barangay
Health Center Doctors)
- Form B (Certificate of Indigency/Proof of Residency by the respective
Barangay Hall)
- Form C (Certificate of Indigency/Eligibility Screening by the City Social Welfare
and Development)
Fees:
• The services are FREE of charge.
“Pursuing Government Service Excellence” PROJECT TEACH

1. Please get in touch with Project TEACH Ms. Karen Jeorgha M.
Ballad
Surveillance of children suspected to have on-going Mandaluyong CARES
special needs by trained barangay health (02) 710-7190
workers including breastfeeding patrol, (0943) 668-6918
day care service providers, barangay
coordinators for persons with disability Your respective Barangay
(PWD), social workers, teachers, parents, Officials
volunteers and other civic organization.
Once identified, these children are referred Person with Disability
to the barangay health center doctors Affairs Division
for initial medical and developmental
screening
2. Once identified, these children are referred Depends upon Respective Barangay
to the barangay health center doctors availability of Health Center Doctors
for initial medical and developmental barangay health
screening (Kindly secure Form A) center doctors Dr. Pecos Camarines
City Health Office
(02) 534-0163
3. Proceed to their respective Barangay Hall Within the day Barangay Captain of their
to ask for proof of residence and initial respective barangays
assessment of financial status (Kindly
secure Form B) Mr. Edmon Espiritu
Liga ng mga Barangay
President
(02) 532-4432
4. Eligibility screening for indigency (Kindly Depends upon Ms. Nel Nongo
secure Form C) the availability of
social worker Mrs. Teresita Pillas
City Social Welfare &
Development
(02) 535-7127
5. Screening of Developmental Pediatricians Depends upon the Ms. Karen Jeorgha M.
availability of slot Ballad
for developmental Mandaluyong CARES
screening (02) 710-7190
(0943) 668-6918
6. Referral to appropriate services (therapy, Depends upon the Ms. Evangeline Ladines
education, health, dental, counseling, work availability of slot Schools Division Superin-
placement, etc.) for developmental tendent
screening
Mrs. Teresita Pillas
City Social Welfare &
Development

115
MANDALUYONG HOUSING AND DEVELOPMENT BOARD SERVICES “Pursuing Government Service Excellence”

Mr. Ramon Alfredo S.
Amores, OTRP
Ms. Cherryl Joyce G.

Daguman. PTRP
REACH Foundation
Ms. Karen Jeorgha M.

Ballad
Mandaluyong CARES
Dr. Pecos Camarines

City Health Office
Dr. Zaldy Carpeso

Mandaluyong City Medical
Center
Mr. Edmon Espiritu

Liga ng mga Barangay
Ms. Wennah G. Marquez

Persons with Disability
Affairs Division
Ms. Erdelinda Diaz

Division SpEd/TLE Coor-
dinator
Mr. Gilbert Sta. Ana

Mandaluyong Federation
of Parents and Teachers
Mrs. Derlina Lanza

Mandaluyong Manpower
Development Center
Ms. Merlinda Ibusag

Mandaluyong Day Care
Service Program
Mrs. Rosalie Escoto

Hands of Mercy, Inc.
Mandaluyong City
Mr. Jimmy Isidro

Public Information Office

“Pursuing Government Service Excellence” CITY OF EDUCATIONAL SERVICES OFFICE
City Educational Services Office
About the Office

The City Educational Program Executive Committee or the CEPEC was organized
by Mayor Benjamin S. Abalos, Sr. in 1996 to handle and act as the policy making body
for the City of Mandaluyong Collegiate Scholarship Program.
Mayor Benhur Abalos decided to accommodate the average students in order to
help them in pursuing collegiate education. It was then when the category of “grantee”
started. Unlike the scholars, the recipients under grantee category has no stipend or
allowance but no grade requirement. The grantee needs only to pass all the subjects he/
she has taken to renew the scholarship grant.
CITY OF EDUCATIONAL SERVICES
OFFICE
ENGR. MELODY IMELDA TUBIG
City Scholarship Officer
2nd Floor, BOC Building
Telephone:
(+63) 532-5001 to 28
local 573
531.0070
email:
scholarship@mandaluyong.gov.ph
POLICIES AND GUIDELINES

FOR NEW APPLICANTS, SCHOLARSHIP RETENTION & RENEWAL
I. SELECTION OF NEW APPLICANTS (SCHOLARS & GRANTEES)
Documents to be passed:
1. Incoming 1st year
a. High school Report Card
b. Results of RTU Entrance Examination and Interview
2. Incoming 2nd year
a. Copy of First and Second Semester grades
II. QUALIFICATION:
• Parents or legal guardian must be a resident of Mandaluyong City;
• In good health and in good moral character;
• Natural-born Filipino citizen;
• Parents annual gross income in ITR not exceeding Php100K or Family income
not exceeding Php200,000.00
Incoming 1st year: Incoming 1st year:
• HS weighted average at least 83%; • Gen. Weighted Ave. in 1st year,
• Must have a Final grade of 80% in at least 2.5 (CEIT), 2.25 (other
Math, Science, English and Values; courses) and no grades below 3.0.

117
CITY OF EDUCATIONAL SERVICES OFFICE “Pursuing Government Service Excellence”
III. ADMISSION OF NEW SCHOLARS/GRANTEES

• After passing the Scholarship Examination, additional requirements to be
submitted are as follows (in TWO sets):
1. Latest Income Tax Return of your parents or Joint-Affidavit of Non-filling of ITR
in case they are unemployed (supported by BIR Certification);
2. Medical Certificate, either from the government or private physician;
3. Certificate of Residency & Indigency issued by the Barangay Captain
concerned;
4. Voter’s ID (Parent);
5. Two 2 pcs. 2” X 2” pictures; and
6. A copy of Course Curriculum
1.Submission of Requirements 5 minutes Staff
2. Interview 5 minutes Scholarship Officer
3. Issuance of Enrolment Slip 2 minutes Staff
IV. FOR SCHOLARSHIP RETENTION

a. Academic Load
• Full load per curriculum schedule each semester. Course must be finished
within the number of years stated in the contract.
• Cross-enrolment requires RTU and CEPEC approval; expenses shall be on
the account of the recipient.
b. Shifting of Course
• Requires approval of the Dean, CEPEC Chair & City Scholarship Officer;
• Shifting is allowed only after the first year;
• Lacking subject(s) should be taken during summer; tuition and miscellaneous
fees on the account of the recipient.
c. Dropping of Subjects:
• Dropping is accepted on a case-to-case basis.
• Lacking Subject(s) should be taken during summer; the tuition and
miscellaneous fees on the account of the recipient.
d. Incomplete Grades:
• Three (3) incomplete grades, a ground for termination;
• Completed passing grade must be submitted within one(1)month from the
renewal period.
e. Deferment:
Deferment of scholarship requires approval of the CEPEC. Acceptable reasons
are as follows;
• Illness supported by medical certificate;
• Psychological/emotional problems certified by the school guidance
counselor;
• Death of father and/or mother; or
• Others on a case-to-case basis.

“Pursuing Government Service Excellence” CITY OF EDUCATIONAL SERVICES OFFICE
f. Weighted Average:
• Scholar
- Engineering & Technology-2.50 or better
- Other Courses-2.25 or better
• Grantee- no required GWA, as long as all grades are passing.
V. BENEFITS
City Government pays the tuition & miscellaneous
a. Scholar-plus stipend on each school day; as follows;
Regular
- Freshmen or 1st year in the program-P20.00
- Sophomores- P25.00
- Juniors- P30.00
- Seniors- 4th or 5th year-P35.00
Warning – less than P5 from the prescribed regular stipend

• If classified as Level 3 & 4: Special Stipend
LEVEL 3-P45.00 per day if GWA is
1.46-1.75-non CEIT/IT COURSES
1.60-1.99-CEIT/IT COURSES
LEVEL 4-P50.00 per day if GWA is
1.0-1.45-non-CEIT/IT COURSES
1.0-1.59-CEIT/IT COURSES
Note: Basis of GWA- first & second semesters or 1 school year performance.

b. Grantee – NO STIPEND/ALLOWANCE
VI. STATUS OF SCHOLARSHIP/GRANTS

a. Scholar
1. Regular
CEIT – 2.5 and above GW
NON CEIT – 2.25 and above GWA
2. Warning
CEIT – GWA is 2.5 & above but with combination grades of 2.75 and 3.0
NON CEIT – GWA is 2.25 & above but with combination grades of 2.50 & 2.75
a. Grantee
1. Approved – if no failing grades.
2. Terminated if with failing grades
VII. TERMINATION
a. Scholar
- Failing grades(s), 3 INC’s, DROPPED, WITHDRAW, 4.0 and below GWA
• Grantee
- Failing grades(s), 3 INC’s, DROPPED, WITHDRAW, 4.0

119
CITY OF EDUCATIONAL SERVICES OFFICE “Pursuing Government Service Excellence”
VIII. RENEWAL PROCESS

Requirements:
1. Accomplished renewal form
2. Grades for the current semester
3. Registration Form
4. Course Curriculum
5. Pre-enrolment Form

1. Submission of Requirements 2 minutes Staff
2. Computation of General Weighted Average 3 minutes Staff
3. Evaluation 3 minutes Scholarship Officer
4. Approval 2 minutes Scholarship Officer
5. Issuance of Enrolment Slip 1 minutes Staff
Note: After the process proceed to Rizal Technological University for enrolment

“Pursuing Government Service Excellence” GARDEN OF LIFE PARK SERVICES
Garden of Life Park Services
About the Office

The Garden of Life Park, as envisioned by the City Government, through its local
Chief Executive, Honorable Mayor Benjamin C. Abalos Jr., has conceptualized a Master
Plan for the redevelopment of this cemetery which was adopted for implementation by
the Sangguniang Panlungsod through the City Ordinances: No. 391, S-2008 No. 445,
S-2010 No. 476, S2011; with the following objectives; 1) to develop a spatial strategy to
address the apparent need for space for interment facilities and services; 2) to provide
sufficient space where relatives of the deceased can offer prayer and memorial services;
3) to give dignity to the deceased through a decent burial and affordable services.
This idea will ultimately benefit the poor or underprivileged residents of the City,
by its “one stop-shop” concept project under 7-C approach ( city funeral services; city
chapel; city cemetery niches; city crematorium; city columbarium; city candelarium; and
city adoration.
GARDEN OF LIFE PARK
ENGR. LUZVIMINDA RACELIS
Administrator
Aglipay Street, Barangay Vergara
Mandaluyong City
Telephone:
(+63) 534.3165
SERVICES OFFERED:
1. Funeral services
2. Chapel services
3. Burial on cemetery apartment niches
4. Burial on exclusive niches
5. Cremation service
6. Burial of ash to the columbarium
7. Exhumation services
8. Bone crypt storage
9. Greening and park maintenance
10. Candelarium/adoration services ( on- going construction)

121
GARDEN OF LIFE PARK SERVICES “Pursuing Government Service Excellence”
Requirements:
Requirements needs to acquire the services
1.Death
1.Death Certificate
Certificate (indicates
(indicates name of
name of deceased; deceased;
date dateof of
of death; place death;
death; placecause
residence; of death;
of
death;residence;
etc) cause of death; etc)
2.Order of Payment
2.Order (containing
of Payment fees/ charges
(containing fees/of charges
burial transactions)
of burial transactions)
3.Barangay
3.BarangayCertificate to determine
Certificate the residency/
to determine the indigency
residency/of the deceasedof the deceased
indigency
4.DSWD
4.DSWD Certificate for indigents
Certificate (to avail discounts)
for indigents (to avail discounts)
5.Discounts must be
5.Discounts mustapproved by the Mayor’s
be approved by the Office
Mayor’s Office
6.Payments to the Treasurer’s Office
6.Payments to the Treasurer’s Office
7.Return Oder of Payments the GLPAO for record purposes
7.Return Oder of Payments the GLPAO for record purposes
Fees:
• CITY ORDINANCE NO. 455, S-201 FEES AND CHARGES
CITY ORDINANCE NO. 455, S-201 FEES AND CHARGES

“Pursuing Government Service Excellence” GARDEN OF LIFE PARK SERVICES

1. Inquire to the GLPAO about cemetery 4 minutes Engr. Luz Racelis, Fe
transaction Pagaspas, Rey Mendoza,
Jinky Villagera
2.Fill up order of payment form upon pres- 5 minutes Key person same as above
entation of the required documents
3. Waiver signing on the apartment/exclusive 10 minutes Applicant
niches/ columbarium
4. Submit order of payment to DSWD for It depends DSWD employees
assessment on indigency
5.Approval of discounts to Mayor’s Office Its depends Mayor’s Office employees
6.Payment to the Treasurer’s Office It depends Treasurer’s Office
employees
7.Return to GLPAO for scheduling of intern- 10 minutes Engr. Luz Racelis, Fe
ment/cremation, etc Pagaspas, Rey Mendoza,
Jinky Villagera
8. Cremation of fresh remains 2 hour Cremator:
Engr. Danilo Nombre (OIC),
Danilo Bermejo. Eduardo
Luna, Ruben dela Cruz,
Rommel Alvarado
9. Cremation of Bones remains 20 hour Same as above cremator’s
10. Burial of Ash to Columbarium 15 minutes Reynaldo Mendoza, Danilo
Bermejo, Mario Enriquez
11.Burial of remains to an apartment/ 1 hour Sepulcher:
exclusive niches Salvador dela Cruz,
Manuel dela Cruz,
Donald Sartorio,
Victorino Santos,
Elmerchor Santos,
Darius Recto,
Enrique de Leon,
Jhoen Rille Mise

123
GARDEN OF LIFE PARK SERVICES “Pursuing Government Service Excellence”
The City Funeral Services

About the Office
The City Funeral Services is the answer in giving decent burial but low cost and
reasonable price for a funeral service to bonafide residents of Mandaluyong who cannot
afford to pay high cost funeral services. The office provides inexpensive, economical
and very affordable funeral services to the constituent of Mandaluyong.
Funeral Service such as pick-up of cadaver, embalming, preparation of the
cadaver, setup for the wake until to its burial.
CITY FUNERAL SERVICES OFFICE
MR. LEANDRO NATIVIDAD
Administrator
Aglipay Street, Barangay Vergara
Mandaluyong City
Telephone:
(+63) 534.3165
FUNERAL SERVICES
Inclusive of:
a. Pick-up cadaver within the City only
b. Embalming
c. Preparation
d. GLP Chapel viewing for 3 days
Requirements:
• Barangay Certificate or an Identification Card showing address that you are a
resident of the City.
Fees:
• P4,000.00

1. Inquiry thru phone or personal 60 seconds City Funeral Secretary
conversation in office
2. Fill-up Deceased information 2-3 minutes Relatives of the deceased
3. Payment of funeral Service fee at the 60 seconds Cashier-treasury
treasurer’s office Department

“Pursuing Government Service Excellence” ANTI-SMOKE BELCHING UNIT
Anti-Smoke Belching Unit
About the Office

The Anti-Smoke Belching Unit (ASBU) shall enforce the vehicle emission control
standards fixed in the Ordinance No. 396, S-2008. The Anti-Smoke Belching Unit
(ASBU) and its authorized deputies may conduct mobile emission testing anywhere in
the City of Mandaluyong.
Any vehicle within the jurisdiction of Mandaluyong City which, in the opinion of the
Authorized deputies of the Department, is not compliant with the emission standards
set in the Ordinance may be apprehended and subjected to emission control tests.
ANTI-SMOKE BELCHING UNIT
MR. VICTOR EMMANUEL S.
FRANCISCO, JR
Chief
Ground Floor, Old Building
Telephone:
(+63) 532-5001 to 28
local 580
535-7259
email:
asbu.mandaluyong@yahoo.com
RELEASE OF CONFISCATED PLATE/LICENSE TO THE DRIVER

Requirements:
• Subject Vehicle • Ordinance Violation Receipt
• Xerox Copy of OR/CR (original)
Fees:
• Every violation of this ordinance shall be penalized as follows:
- First Offense ---------- P 1,000.00
- Second Offense ---------- P 2,000.00
- Third Offense ---------- P 3,000.00
• The amount of Four Hundred Fifty Pesos (P450.00) shall be collected for the
emission testing services if the same is rendered by the City.
1. Get order of payment to TPMO 3 minutes Officer of the day
2. Payment of Penalty at Treasurers’ office 3-5 minutes Cashier
3. Mandaluyong compliance testing center 5-10 minutes Compliance Officer
4. Releasing of confiscated materials with COC 3 minutes Cristina Labago
Eleanor Socorro
Donna Villanueva

125
TRICYCLE AND PEDICAB REGULATIONS DIVISION “Pursuing Government Service Excellence”
Tricycle and Pedicab Regulations Division
About the Office

The office process application for Motorized Tricycle Operator’s Permit (MTOP)
prior to its submission, with proper recommendation, to the Office of the Mayor for
appropriate action. Provided, however, that for motorized tricycle-for-hire, the Certificate
of Public Convenience (CPC) shall have been secured first.
The office also process all applications for Certificate of Public Convenience
(CPC) and forward the same, together with all the requirements for its issuance to the
City Tricycle Franchising Board and for appropriate action.
To strictly implement and enforce the provisions of this and other laws and
ordinances relative to the operation of motorized tricycles in the City.
TRICYCLE AND PEDICAB
REGULATIONS DIVISION
MR. FLORANTE G. DE LEON
Chief
2nd Floor, BOC Parking Area Building
Telephone:
(+63) 532-5001 to 28
local 575
532.6736
email:
tro@mandaluyong.gov.ph
ISSUANCE OF FRANCHISE
Requirements: Fees:
Renewal / New Applicant • Registration Fee P150.00
• Latest MTOP • If late filing, penalty P50.00/year
• Official Receipt (OR) Certificate of • Sticker P60.00
Registration (CR)- Latest • Franchise Fee P200.00
• Barangay Business Clearance Latest • City License Plate P425.00
• Voter’s ID or COMELEC Certification (one time payment)
• Current Residence Certificate
(CEDULA) NOTE: Sticker should be availed every
• One Legal Size Folder January, if failed comply a 50%
• Motorcycle for Inspection penalty will be charged.
1. Submit all the requirements for Verification 10-12 Mariano G.Leray Jr. and
minutes Gina Reyes
2. Inspection of units 4-6 minutes Francisco R. Banares
3. Issusance of order of payment 30 seconds Mariano G.Leray and Gina
Reyes

“Pursuing Government Service Excellence” TRICYCLE AND PEDICAB REGULATIONS DIVISION

4. Proceed to TPMO for order of payment, then to 15-20 TPMO and Treasury
Cashier’s Window at treasury minutes Cashier
5. Release of application 5 minutes Mariano G.Leray Jr. and
Gina Reyes
6. Review and checking the requirements Depend on Merlyn R. Acasio and Liza
folder to as- Mangaban
sess, review
or check
7. Encoding 2-3 days Merlyn R. Acasio and Liza
Mangaban
8. Submitttal of application at Tricycle Franchis- 20 seconds Sanggunian Office
ing Board
9. Hearing 2-3 hours Sanggunian Session Hall
10. Waiting for resolution with Tricycle Francising 1 week (de- Sanggunian Office
Board member’s approval pends upon
the availability
of the Signa-
tory)
11. Encoding and printing the approved franchise 1 week Leopoldo L. Dumas Jr.
12. For Signature of TRO Chief 15 minutes Chief, Florante G. De Leon
13. Forwarded to Mayor’s Office for Signature of 1 week Mayor’s Office
the Mayor
14. Issued notice to every TODA’s to inform that 1 day Samson C. Digma
the Franchise is approved
RELEASING OF FRANCHISE
Requirements: Fees:
• Applicant together with his application • This service is FREE of charge.
form
NOTE: In case the applicant is not available an authorize person can get
the franchise by presenting the owner’s application form together with an
authorization letter and valid ID.
1.Issuance of order of payment 5 minutes Merlyn C. Acasio,
Gemma S.Mangubat
2.Proceed to TPMO for another order of payment 15-20 TPMO and Treasury
then to Cashier’s Window for Franchise Fee, minutes Cashier
Sticker, etc. at Treasury Department

127
ISSUANCE OF UTILITY PLATE

Requirements: Fees:
Renewal / New Applicant • Registration Fee P500.00
• Official Receipt (OR) / Certificate of • Utility Plate P150.00
Registration (CR) - Latest (one-time payment for new
• Mayor’s Permit – Latest application)
• Barangay Business Clearance Latest • Sticker P60.00
• Picture of Tricycle (Front & Back) –
Latest
• One Legal Size Folder
1. Submit all the requirements for Verification 3-5 minutes Gina L. Reyes
2. Issuance of order of payment 1 minutes Gina L. Reyes
3. Proceed to TPMO for another order of payment 15-20 TPMO and Treasury
then to Cashier’s Window for Registration Fee, minutes Cashier
Utility Plate (for new applicant), Sticker, at the
Treasury Department
4. Issuance of utility plate, sticker 3-5 minutes Gina L. Reyes
ISSUANCE OF SPECIAL PERMIT

Requirements: Fees:
Renewal / New Applicant • Special Permit Fee P500.00
• Special Permit Latest (For Renewal) • Notary (depend on the Notary
• Official Receipt (OR) / Certificate of Public)
Registration (CR) – Latest
• Business or Mayor’s Permit
• Picture of Tricycle (Front & Back)
• DTI permit
• 1 Legal Size-Folder
1. Submit all the requirements for Verification 5 minutes Gina L. Reyes
2.Typing the application form 3-5 minutes Gina L. Reyes
3.Recommending approval of Special Permit 3 minutes Chief, Florante G. De Leon
4.Signing approval Special Permit 2-3 days Councilor Fernando
(depends the Ocampo
availability of
the signatory)
5.Notarization of Special Permit 5-10 minutes Notary Public Personnel
6. Issuance of order of payment 1 minutes Gina L. Reyes


7. Proceed to TPMO for order of payment then 5minutes TPMO and Treasury
to Cashier’s Window for payment of Special Cashier
Permit Fee at Treasury Department
8.Releasing of Special Permit 3 minutes Gina L. Reyes
ISSUANCE OF PERMIT TO DRIVE (FOR PEDICAB DRIVERS ONLY)

Requirements: Fees:
• Bio-data with Latest ID picture 2x2 • Permit to Drive P50.00
• PODA Certificate
• CEDULA
• Voters ID
• 1 Legal Size Folder
1.Submit all the requirements for Verification 3minutes Francisco R. Banares Jr.
2. Issuance of order of payment 3minutes Francisco R. Banares Jr.
3. Proceed to TPMO for order of payment then 15-20 TPMO and Treasury
to Cashier’s Window for payment of Permit to minutes Cashier
Drive at Treasury Department
4. Record the Official Receipt NO. 3minutes Francisco R. Banares Jr.
ISSUANCE OF RELEASING OF IMPOUNDED TRICYCLE

Requirements:
• Official Receipt
• Violator
1. Redeem or reclaim 15-20 TPMO and Treasury
minutes Cashier
2. Release order and signing of person who 3 minutes Francisco R. Banares Jr.
violate
3. Release of impounded tricycle 5-10 minutes Sgt. Carlito B. Gutierrez

129
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE “Pursuing Government Service Excellence”
City Disaster Risk Reduction and

Management Office (CDRRMO) Services
About the Office

This City Disaster Risk Reduction and Management Office (CDRRMO) is the
executive arm of the City Disaster Risk Reduction and Management Council and operate
under the Office of the City Mayor responsible in setting the direction, development,
implementation and coordination disaster management programs within the City and
organizing and, training and directly supervising all city/local emergency response
teams and the Accredited Community Disaster Volunteers (ACDVs).
The CDRRMO has four (4) sections: (a) Office of the DRRM Office; (b) Office
of Administrative and Training; (c) Office Research and Planning; and (d) Office of
Operations and Warning.
There are two (2) units under the Operations and Warning Section: (a)
Communications, Command and Control Center; and the (b) Rescue and Emergency
Medical Service Units.
The CDRRMO is located at the Second Flood of the Barangay Operations Center
Building, City Hall Complex, Maysilo Circle, City of Mandaluyong.
CITY DISASTER RISK REDUCTION

AND MANAGEMENT OFFICE
FSSUPT BENJAMIN A. LADRA
DRRM Officer
2ND Floor, BOC Building
Telephone:
(+63) 532-5001 to 28
local 635
533.2225
REQUEST FOR RISK MAPS AND OTHER RELATED DOCUMENTS

Requirements: Fees:
• Letter request addressed to the DRRM • This service is FREE of charge
Officer
• Blank DVD-R (If needed)

1. Prepare your letter containing specific details
of your request.
2. Have the letter received, stamped and dated 1 minute Ms.Mary Ann Luna
at the CDRRMO. Said letter is subject for
approval by the DRRM Office.

“Pursuing Government Service Excellence” CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

3. Approved or declined, the responsible staff will 5-10 minutes Mr. Marc Dan Padilla
inform the requesting party of the status of
request which may include the date and time
for releasing
REQUEST FOR CERTIFICATE OF COMPLIANCE FOR

EVENT EMERGENCY CONTINGENCY PLAN
Requirements:
• A copy of your letter request addressed to the City Mayor.
• An approved event map/route from the Mandaluyong Traffic Enforcement Division.
• Emergency contingency plan for your event.
• Incident Command System (ICS) Structure.
Fees:

1. Submit a copy of your letter request addressed 1 minute Ms.Mary Ann Luna
to the City Mayor. Enclose the following docu-
ments: (a) an approved event map/route com-
ing from the Mandaluyong Traffic Enforcement
Division; (b) Emergency Contingency Plan;
and (c) ICS Structure. Have the letter received,
stamped and dated at the CDRRMO.
2. Your Contingency plan will be evaluated by the 1 day Mr. Rommel E. Flores
Operations Section of the CDRRMO. Approved
or declined, the responsible staff will inform
the requesting party of the status of request
which may include the date and time for
releasing.
REQUEST FOR CCTV FOOTAGES

Requirements:
• Letter request coming from the investigator (PNP or Traffic).
• Blank DVD.
Fees:
1. Have the letter received, stamped and dated 1 minute Ms.Mary Ann Luna
at the CDRRMO.

131
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE “Pursuing Government Service Excellence”

2. A Command Center staff will review the foot- 1 day C3 Team Leader on Duty
age indicated in the investigator’s request. The
responsible C3 staff will inform the requesting
party of the status of request which may
include the date and time for releasing. The
footage will only be released to the investiga-
tor of the case.

“Pursuing Government Service Excellence” WELFAREVILLE COMMISSION
Welfareville Commission (WELCOMM)
About the Office

The office Welfareville Commission (WELCOMM) was created on the year 2001
under the Administration of Mayor Benjamin C. Abalos Jr. The purpose of which is to
secure the WELFAREVILLE Compound from the incoming and outgoing of the informal
settlers. The Prime functions of this office are as follows:
1. Conduct census from time to time with in the perimeter wall of Welfareville
Compound.
2. Relocate informal settlers which were affected by the various project of the
City Government of Mandaluyong with in Welfareville Compound.
3. Verify the construction/ repairs of residential dwelling if said construction/
repair activities has a necessary permit approved by this office.
4. Monitor the approved construction/repair permit of the informal settlers if
approved permit is being followed as per request plan.
5. Acts as mediator if needed between the conflicting party, majority of which is
overlapping dispute and overhang.
WELFAREVILLE COMMISSION
MS.MA CRISTINA B. PICAZO
Officer-in-Charge
Senior Citizen Compound Welfareville
Comp. Brgy. Addition Hills
Mandaluyong City
Telephone:
(+63) 535.5184/535.9265
PROCESS IN SECURING CONSTRUCTION/REPAIR PERMIT

Requirements:
• Written request for repair of the applicant address to the OIC Welfareville
Commission.
• Photo copy of the portion of the house requested for repair.
• Valid Xerox copy of Identification card.
• Filled-up application inspection report form of the prime Agency Inc.
Fees:

1. Secure the Application Form 60 seconds Prime Security Agency Inc.

133
WELFAREVILLE COMMISSION “Pursuing Government Service Excellence”

2. Submit the application form to this office 15 minutes Vilma Maza
(WELCOMM) for proper validation as to wheth-
er if he/she is the owner of the residential
structure.
3. Return the validated house repair applica- 1day Prime Security Agency Inc.
tion form to prime security agency inc. For
inspection
4. Return to this office (WELCOMM), the inspec- 5 minutes Hector Avila
tion report form duly signed by the OIC and Rogelio Bautista
roving guards of the prime security agency
inc. And attach the written request for repair of
the application.
5. Validate the inspection report done by the rov- 5 hours Ma. Cristina Picazo
ing guard thru re inspection by the WELCOMM Rogelio Bautista
office personnel in charge on the request for Hector Avila
repair Jaime Medina Jr.
6. For approval of the OIC Welfareville Office 5minutes Ma.Cristina Picazo

7. Releasing 60 seconds Hector Avila

“Pursuing Government Service Excellence” MARKET OPERATION DIVISION
Market Operation Division
About the Office

The office govern the administration, operation and maintenance of the
Mandaluyong Public Market and the imposition and collection of Market rental fees for
occupancy thereof.
MARKET OPERATION DIVISION
MR. JOSEPH RANDY A. GARCIA
Market Administrator
General Kalentong St.
Mandaluyong City
Telephone:
(+63) 534.1735/531.4118
MARKET STALL OCCUPANCY

Requirements:
• Notarization of application form P100.00
• Mayor’s permit and five fee payment

1.Inquire and get application 3 minutes Collector of the day
2.Fill-up Application Forms 5-7 minutes Applicant
3. Submit application form with requirements for 3 minutes M.O.D Collectors
verification at the Market Operation Div. as to
whether applicant has previously registered
business with arrear, whether lessor has
Mayor’s Permit when applicable.
4.Nortarization of Application form 5 minutes Notary Public Personnel
5. Have application assessed by Collector for 5-10 M.O.D Collectors
regulatory fees. minutes
6. Stall Owner submit the application and 5 minutes Office of the Day
requirements to Office of the Day for assess-
ment and review.
7. Signing approval by the Market Administrator 3 minutes Joseph Randy A. Garcia

135
MARKET OPERATION DIVISION “Pursuing Government Service Excellence”

8. Proceed to Barangay Hall for Barangay Clear- 10 minutes Barangay Captain/ Staff
ance/ Permit
9. Stall Owner present OR of fire fees at EDP Sec. 3 minutes Encoders: Carlo Santos,
for printing of Mayor’s Permit Luzviminda Lagamayo,
Belinda Casayuran, Catali-
na Tagayon, Mariel Owete
10. Signing approval of Mayor’s Permit 3 minutes Chief-Catherine DL. Arce

11. Releasing of Mayor’s Permit and issuance of 2 minutes Brigida Rodriguez,
License Plate and Sticker Belen Del Prado

“Pursuing Government Service Excellence” ENVIRONMENTAL SERVICES
City Environmental Management Department
About the Office

The City Environmental Management Department (CEMD) formerly known
City Environmental Sanitation Services, Greening and Beautification Department
(CESSGBD) is committed to the enhancement of Ecological Balance of the community
through sustainable environmental management systems and facilities for the
protection, preservation and conservation of environment.
ENVIRONMENTAL SERVICES
MR. EMMANUEL P. OBLEA, JR.
Department Head
Boni Avenue cor. Lions Road, Brgy.
Barangka Ilaya, Mandaluyong City
Telephone:
(+63) 533.7975 to 76
email:
esc.mandaluyong.city@gmail.com
GARBAGE COLLECTION SERVICES

1. Supervise and monitor the garbage collection schedule in coordination with the barangay
for strict compliance of all concerned (Residential, Commercial areas, Institutions and
Industries).
2. All concerned must ensure that waste brought out in front of their gate, along the collection
route complied with the prescribed schedule of Garbage Truck Collector (GTC).
3. All concerned must see to it that garbage taken out in accordance with the prescribed
schedule of collection are properly placed in closed receptacles to avoid spilling out on
roadside.
4. Residential garbage are directly dump into GTC standby at designated point of collection
along the streets, curb side or alleys on the prescribed schedule of collection.
5. The Department and concerned offices must be inform, in advance to assist for hygienic
means of loading waste for collection for the on time brought out of garbage during the
prescribed schedule of GTC collection for Commercial, Institutions and Industries.
6. Collection of Hazardous waste has coordinated with concern government agencies/offices
for proper disposition.
7. All concerned must directly report to the Department for any uncollected garbage within
their vicinity.
8. Illegal disposal of garbage must be treated violation of Anti-littering law and Illegal Dumping
must be penalizing accordingly.
137
ENVIRONMENTAL SERVICES “Pursuing Government Service Excellence”
GARBAGE COLLECTION SERVICES

Department attends to all concerned complaints/request concerning Garbage
Collection/Hauling of filling materials; Trees cutting & trimming; Streets cleaning;
CITY OF MANDALUYONG
Creeks, canals and esteros cleaning and declogging. Course of action to be taken.
_City Environmental Management Department__
Requirements:
• Letter from complainant or requesting party
• Coordination from Barangay CITIZENS’ CHARTER
VISION:
• EndorsementTo provide
Lettera healthful
to DENR,ecology MMDA,
and quality environment,
PRRC and to keep and maintain
other concernedat all times the City of ifMandaluyong as a
agencies
necessary.
MISSION: To provide an efficient service for the protection and preservation of the environment, to provide service for cleaning an
RESPONSIBLE
SERVICES PROCEDURES TIME FEES
PERSON
Conduct of IEC to the 27 Barangay’s of
the City, various Homeowners
I E C (Information Research and Planning office
Association, Schools, Market, Hospitals
and Education and Solid Waste Management As scheduled
and other institution for proper waste
Campaign) Office
disposal in compliance to R.A. 9003 and
other existing laws and ordinances
Daily Deployment of Street Sweepers
 6:00am-10:00am and
along the city’s various main and
1:00pm-5:00pm for Street
secondary roads
CLEANING AND Greening and Beautification Sweepers
 
BEAUTIFICATION Division  7:00am-4:00pm for Greening
 Deployment of Task Force personnel for
Division
plant watering and beautification,
preservation activities  Daily
 8:00am Daily for Barangay
(Morning Collection)
Daily collection of wastes allocated at the Expedition Construction
GARBAGE  4:00pm Daily for Main road
City 27 Barangay’s, main and secondary Corporation (Official Garbage
COLLECTION (Evening Collection)
roads, institutions, etc. Hauling Contractor of the City)
 5:00am Daily for Mopping
Collection
Monitoring and Supervision of garbage  6:00am-2:00pm for 1ST Shift
Monitoring/Enforcement
MONITORING hauling operation in the city to ensure the  2:00pm-10:00pm for 2ND Shift
Division
cleanliness thereof.  10:00pm-6:00am for 3RD Shift
Implementation/Enforcement of National
Laws and Ordinances related to Monitoring/Enforcement
ENFORCEMENT Daily basis
preservation of environment and Solid Division
Waste Management
WE WANT TO HEAR FROM YOU

For any complaints and request for assistance please call the CEMD with telephone numbers 5337975 and 53
138 MANDALUYONG CITY’S CITIZENS CHARTER SERVICE PLEDGE

We, the officials and employees of the City Environmental Management Department, do solemnly pledge and commit to effectively deliver quality
in this Citizen’s Charter.

“Pursuing Government Service Excellence” DEPARTMENT OF PUBLIC ORDER AND SAFETY
Department of Public Order and Safety
About the Office

The Department of Public Order and Safety (DPOS) is committed to the
establishment of a highly dedicated, fully motivated and dynamically organized Peace
and Order Unit, supported by a responsive community, and dedicated to the attainment
of a peaceful and orderly City of Mandaluyong.
The DPOS commits to enforce all laws in order to prevent and control crimes and
public disturbances, such that peace and order is maintained at all times and public
safety is always ensured in the entire City of Mandaluyong.
DEPARTMENT OF PUBLIC ORDER

AND SAFETY
MR. ROBERT GATCHALIAN
Chief
Ground Floor, BOC Parking Area
Building, City Hall Complex,
AreaMandaluyong City
Telephone:
(+63) 534.0045
email:
pos@mandaluyong.gov.ph
ENFORCEMENT OF MUN. ORD. NO. 4, S-1988, MUN. ORD. NR. 88, S-1991
AS AMENDED BY CITY ORDINANCE NO. 393. S-2008 requiring
Mayor’s Permit for
Security Agencies; Security Guards and Private Watchmen engaging business
in the City
Information dissemination thru visitation and inspection of the Security Agency
and Detachment of Security Guards are regularly conducted by POS personnel.

• Accomplished Application Form Mayor’s Permit P500.00
• PNP-SAGSD License Individual Security Guards P150.00
• One 1x1 Picture
• One 2x2 Picture
1. Application Form is issued to applicant for 10 minutes POS Office Personnel
filing up.
2. Order of Payment Slip issued and applicant 5 minutes POS Office Personnel
pays directly to the City Treasury. Treasury Cashier

139
DEPARTMENT OF PUBLIC ORDER AND SAFETY “Pursuing Government Service Excellence”

3. Mayor’s Permit and Individual Security Guard 5 days POS Office Personnel
ID is processed and issued to applicants.

“Pursuing Government Service Excellence” TASK FORCE ANTI-ILLEGAL VENDING
Task Force Anti-Illegal Vending
About the Office

The office was created to intensify apprehension and enforcement of the City
Ordinances pertaining and related to violations committed by illegal vendors, sidewalk
and street obstructions and other similar activities.
TASK FORCE ANTI-ILLEGAL VENDING
WILFREDO A. REYES SR.
Old COMELEC Building
Telephone:
(+63) 535-3847
ISSUANCE OF ORDINANCE VIOLATION RECEIPT (OVR)

FOR ILLEGAL VENDORS/SIDEWALK VIOLATORS AND RELEASING OF CONFISCATED
ITEMS.
• Any Valid I.D. (Company, COME- P500.00
LEC, driver’s license, SSS or
postal id’s)

1. Present the Ordinance Violation Receipt (OVR) 5-10 minutes Ronaldo A. Ancheta
Edgardo S. Francisco
2. Secure Order of Payment at the City Ordinance
Enforcement Division
3. Payment of penalties at the City Treasurer’s

office.

4. Zerox of official receipt for copy of COED.
5. To Claim the confiscated item(s), please 5-10 minutes Herminigildo S. Bellarmino

present your official receipt.To be recorded/ Jr.
blottered/photo

141
TASK FORCE ANTI-VICE “Pursuing Government Service Excellence”
Task Force Anti-Vice
About the Office

The Task Force Anti-Vice is authorized to execute and enforce all existing laws
and ordinances affecting the city, pursuant to EXECUTIVE ORDER NO. 96-02-01 of
Mayor BENJAMIN C. ABALOS, JR.
TASK FORCE ANTI-VICE
RIZALDY M. SALVADOR
PNP Building
Telephone:
(+63) 531-6886
PROCEDURES IN OBTAINING STAMP FOR

INDIVIDUAL AND BUSINESS PERMIT
Requirements for Individual Mayor’s Permit:
 1 pc. 2x2 photo

 Duly accomplished Mayor’s permit application form
 Health Certificate ( original & photocopy )
 Community Tax Certificate ( original & photocopy )
 Police Clearance
 Certification from DOH ( for Therapists )
Requirements for Business Permit
 Duly accomplished Business Application Form ( original & photocopy )

 Duly accomplished MOA ( Memorandum of Agreement)
 Photos of Establishment ( For Newly Applied Business Permit )
 Certificate to Operate from Philippine Amusement And Gaming Corporation
( For Egames )
Fee: NONE
Processing Time: 3 to 5 minutes
142
Availabilty of Service: MondayMANDALUYONG
to Friday 7:00CITY’S
to CITIZENS
5:00PMCHARTER
NO NOON BREAK
( For Egames )
Fee: Government
“Pursuing NONE Service Excellence” TASK FORCE ANTI-VICE
Processing Time: 3 to 5 minutes
Availabilty of Service: Monday to Friday 7:00 to 5:00PM

NO NOON BREAK
HOW TO AVAIL THE SERVICE
STEP 1: Submit duly accomplished Mayor’s Permit ( Individual/Business ) with other

Requirements particularly MOA and Affidavit of Undertaking ( Original and photocopy )
to the Desk Officer.
STEP 2: Duly assigned Desk Officer and Officer of the day ensures that all requirements are
properly complied and submits the same to the Chief or Deputy Chief for stamping.
STEP 3: The Chief or Deputy Chief approves and stamps the Individual Mayor’s permit
and/or Business Permit.
STEP 4: Submit the stamped photocopy of Business/Individual permit and photocopy of

Certificate for Massage Therapist from the DOH (For SPA) to the Desk Officer.
STEP 5: Proceed to BPLD to submit the Business and/or Individual Mayor’s Permit to complete
the process.
TO ALL INDIVIDUALS WHO WERE APREHENDED FOR VIOLATION OF CITY

ORDINANCES AND WERE ISSUED CORRESPONDING OVRs. KINDLY
PROCEED TO CITY ORDINANCE ENFORCEMENT DIVISION (COED) OFFICE
LOCATED NEAR POLICE CLEARANCE AND NBI SATELLITE OFFICE.
TO THOSE WHO WERE APPREHENDED FOR TRAFFIC VIOLATION AND

WERE ISSUED TRAFFIC OVRs PLEASE PROCEED TO TRAFFIC AND PARKING
MANAGEMENT OFFICE (TPMO) LOCATED AT OLD CITY HALL BUILDING
INFRONT OF MANDALUYONG CITY POLICE STATION.
KeyPERSONNELS:
KEY Personnel:
RIZALDY M. SALVADOR MR. JOSHUA P. DELA CRUZ
MS. IMELDA
Police P. BIJASA
Officer III MS. BRIGETTE O. ATIENZA
Record
Head,Officer
Task Force Anti -Vice
MS. IMELDA P. BIJASA
ROBERTO
MS. CHERRY C.P.MADRID
DEL CORRO MS. CHERRY C. MADRID
PoliceOfficer
Record Chief Inspector (Ret.) Record Officers
Deputy Head, Task Force Anti-Vice
MS. BRIGETTE O. ATIENZA
MR. WARLITO
Record officer N. BEJEC
2nd Shift Officer In Charge
MR. WARLITO N. BEJEC
2nd Shift Officer In Charge
143
ROBERTO P. DEL CORRO
Police Chief Inspector (Ret.)
INTERNAL CONTROL DIVISION “Pursuing Government Service Excellence”
Internal Control Division
INTERNAL CONTROL DIVISION

MS. ZORAYDA DIMAGMALIW
Head
3rd Floor, Executive Building
Telephone:
(+63) 532.5001 to 28
local 531/532
533.2827
email:
fcd@mandaluyong.gov.ph
I. CASH DISBURSEMENT VOUCHERS:

1. Cash Disbursement Vouchers (CDVs) are forwarded to ICD Accounting
Department, Mayor’s Office and/or other claimants.
2. Audit staff examines and verifies CDVs as to:
a. Completeness of supporting documents/attachments.
b. Pertinent documents are signed by officers/employees concerned.
c. Accuracy of costing and computations.
d. Properly obligated/coded.
3. Audit staff signs CDVs without findings.
4. Chief of ICD reviews and signs audited/approved CDVs.
5. All approved CDVs are forwarded to Office of the Treasurer/Claimants.
6. CDVs with findings are returned to the requesting office/person for completion of
lacking documents/signatures before presenting/returning to ICD for approval.
II. PAYROLLS
1. Payrolls are forwarded to ICD from Human Resources Mgt. Dept./City
Administrators Dept.
2. Audit staff examines and verifies payrolls.
a. Check the names, designation and rates of salary of the employees appearing
on the payrolls against last payroll period on file or on the latest appointment
on file at HRMD.
b. Accuracy of computations.
c. Proper coding of accounts.
d. Completeness of attachments.
e. Properly signed by officers concerned.
3. Audit staff signs the audited payrolls.
4. Audit chief reviews and signs audited/approved payrolls.
5. All pre-audited and approved payrolls are forwarded to Budget Department for
fund allocations.

“Pursuing Government Service Excellence” INTERNAL CONTROL DIVISION
III. APPLICATION FOR LEAVE

1. Applications for Leave are forwarded to ICD from Human Resource and
Management Department.
2. Audit staff verifies and ensure that leaves availed are accurately recorded and
updated.
3. Leaves without pay are counter-checked from the payrolls.
4. Audit staff signs the audited applications for leave.
5. Audit chief reviews and signs audited/approved applications for leave.
6. All audited applications for leaves are returned to Human Resource and
Management Department for filing.

145
CITY CUSTOMER SERVICE & COMPLAINT DESK “Pursuing Government Service Excellence”
City Customer Service &

Complaint Desk
About the Office

This desk serves as a channel to entertain and/or address the public’s inquiries,
concerns and grievance with the objectives to provide accurate information, proper
guidance and assistance, prompt coordination and appropriate solution.
CITY CUSTOMER SERVICE &

COMPLAINT DESK
c/o The City Administrator’s Office
MR. ERNESTO E. VICTORINO
Telephone:
(+63) 532-5001 to 28
local 555
534.8970
email:
city.administrator@mandaluyong.gov.ph
CITY GOVERNMENT SERVICE INQUIRIES

Requirements: Fees:
• No requirement needed • This service is FREE of charge
1. Inquiries may be received through phone- 30 seconds Leo Urmeneta
in, walk-in and/or written manner.
2. Needed general information will be given

immediately. (Information which may
require more time to verify will be given
ASAP.)

“Pursuing Government Service Excellence” CITY CUSTOMER SERVICE & COMPLAINT DESK
COMPLAINTS HANDLING
Requirements: Fees:
• No requirement needed • This service is FREE of charge
1. Complaints may be received through Time may vary Leo Urmeneta
phone-in, walk-in and/or written manner. depending on Vibsy Castillo
the nature of
2. Preliminary table discussion for data the complaint.
gathering / fact finding, if necessary. Simple cases
may take less
3. For simple cases, the desk may suggest than 30 minutes.
solutions to address the complaints. Complex cases
will depend on
4. For complex cases, parties involved will the cooperation
be referred / forwarded to the central of the parties
complaints handling body of the LGU, involved and
the HRMD, for proper investigation and other related
appropriate action. legal parameters,
if applicable.

147
CITY CUSTOMER SERVICE & COMPLAINT DESK “Pursuing Government Service Excellence”
“Pursuing Government Service Excellence”
__________________________________________________________________________________________________________________
Mandaluyong City’s Citizens Charter

148
TABLE OF CONTENTS “Pursuing Government Service Excellence”
TABLE OF CONTENTS “Pursuing Government Service Excellence”
Page No.
Preliminary Pages
Message of HON. BENJAMIN C. ABALOS JR. ....................... i
About the City of Mandaluyong ....................... ii
Mandaluyong City Development Framework ....................... ix
City Elected Officials ....................... xiii
City Directory ....................... xiv
Map of the City of Mandaluyong ....................... xxi
 City Map
 City Government Complex
 Executive Building Floor Plan
User’s Guide ....................... xxix
The Citizen’s Charter of the

City of Mandaluyong
Executive Services ....................... 1-3
 Assistance for Community Affairs
 Medical Assistance
 Unsettled Hospital Bills
 Educational Assistance
 Scholarship Program
 Funeral Services
City Administrator’s Office Services ....................... 4-7
 Issuance of Mayor’s Clearance
 Issuance of Endorsement / Job Application
 Issuance of Survey Permit
 Leafleting, Marketing and Sampling Permit
 Parade Permit
 Fireworks Permit
 Permit to Use Space / Area
 Complaints Handling
 Inter-government Agency Customer Service
Business Permit and Licensing Services ....................... 8-11
 Issuance Mayor’s Permit (New Business)
 Issuance Mayor’s Permit (Renewal)
 Flowchart in the Processing of Business Permit
 Personnel In-Charge
 Issuance of Individual/Occupational Permit
City Engineering Department Services ....................... 12-19
 Issuance of Building Permit
 Issuance of Occupancy Permit
 Issuance of Demolition Permit
 Issuance of Signage Permit
 Issuance of Electrical Permit
 Issuance of Mechanical Permit
 Issuance of Excavation Permit
City Planning and Development Office ....................... 20-28
Services
 General Fees
 Securing Zoning Clearance for Business Permit
 Securing Zoning Clearance for Building Permit
 Securing Zoning Certificate
 Securing Certificate of Non-conformance for
Business Permit
 Securing Green Building Pre-Compliance “Pursuing Government Service Excellence”
Certificate (GBPCC)
 Securing Green Building Compliance Certificate
_________________________________________________________________________________________________________________
(GBCC)
_Mandaluyong City’s Citizens Charter
City Civil Registry Services . . . Services
A Guidebook on City Government ..... ............... 29-33
 Request for Certified True Copy of Civil Registry
Certificates (Birth/Marriage/Death)
 Late Registration of Birth Certificate
 Issuance of Marriage License
 Legitimation of Birth By Subsequent Marriage of
Parents
 Application for RA 9255 (Allowing Legitimate
Children to use the Surname of their Father)
 Application for RA 9048 (Correction of Clerical
Error and Change of First Name)
(GBCC)
City Civil Registry Services ....................... 29-33
 Request for Certified True Copy of Civil Registry
Certificates (Birth/Marriage/Death)
“Pursuing
 Government Service Excellence”
Late Registration of Birth Certificate TABLE OF CONTENTS
 Issuance of Marriage License
 Legitimation of Birth By Subsequent Marriage of
Parents
 Application for RA 9255 (Allowing Legitimate
Children to use the Surname of their Father)
 Application for RA 9048 (Correction of Clerical
Error and Change of First Name)
 Registration and Annotation of Annulment of
Marriage
City Assessor’s Department ....................... 34-36
 Issuance of the following:
- Certification of Property/Non-Property
- Certification of Property Holdings/Ownership
- Property Verification et als.
- Certified Photo Copy of Real Property
- Tax Declaration/Transfer of Ownership,
Segregation, Consolidation
 Issuance on Assessments:
- (Appraisal/Operations) New, Re-Assessment
Notice of Cancellation and Transfer of
Ownership
 Operational Work Flowchart
City Social Welfare and Development Services ....................... 37-50
 Child and Youth Welfare Program
a. Home-based ECCD cum Supervised
Neighborhood Association
b. Petron Tulong Aral Program
c. Issuance of Certificate of Indigency (Form C)
for Project TEACH
d. Children in Need of Special Protection (CNSP)
 Sexually Abused
 Physically Abused
 Neglected/Surrendered
 Abandoned
 Trafficking In Person
 Street Children
 Child Labor
 Children In Conflict With The Law
 Victims Of Illegal Recruitment
 Sexually Exploited
 Children With Disability
 Children In Armed Conflict
 Children In Ethnic/Cultural Communities
 Children At Risk (CAR)
e. Issuance of Certification Declaring a Child
Legally Available for Adoption
f. Issuance of Foster Care License and Foster
Care Authority
g. Social Case Study Report for Accessibility
Devices like Wheelchair, Cane, Stroller,
Hearing Aid, Etc.
h. Pag-Asa Youth Association (PYA) “Pursuing Government Service Excellence”
i. Day Care Service
 Family and Community Welfare Program
_________________________________________________________________________________________________________________
a. Certificate of Solo Parent
b. Issuance of Pre-marriage Certificate
c. Parent Effectiveness Service
d. Self-Employment Assistance-Kaunlaran
(SEA-K) Program
e. Empowerment and Reaffirmation of Paternal
Abilities
f. Social Case Study Report for Individual
Livelihood Assistance
 Women Welfare Program
a. Children in Need of Special Protection (CNSP)
1. Violence Against Women And Children
(VAWC)
2. Trafficking In Person
3. Women With Disability
4. Women In Extremely Difficult
Circumstances (WEDC)
 Elderly and Disabled WelfareMANDALUYONG
Program CITY’S CITIZENS CHARTER
a. Social Pension for Indigent ASenior
Guidebook on City Government Services
Citizen
 Assistance to Individual in Crisis Situation
a. Medical Assistance
 Women Welfare Program
a. Children in Need of Special Protection (CNSP)
1. Violence Against Women And Children
(VAWC)
TABLE OF CONTENTS
2. Trafficking In Person “Pursuing Government Service Excellence”
3. Women With Disability
4. Women In Extremely Difficult
Circumstances (WEDC)
 Elderly and Disabled Welfare Program
a. Social Pension for Indigent Senior Citizen
 Assistance to Individual in Crisis Situation
a. Medical Assistance
b. Financial Assistance
c. Burial/Cremation/Discount
d. Issuance of Certificate of Indigency for PAO,
Correction of Birth Certificate, Late
Registration, Rehabilitation Treatment
e. Issuance of Disaster Certificate to Victims of
Disaster
f. Mortuary Assistance
g. Institutionalization of psychotic, vagrants and
elderly
 Bahay Tuluyan Center
 Bahay Pag-asa Youth Development Center
Legal Services ....................... 51-53
 Notarization of Affidavits and Other Legal
Documents
 Availing of Free Legal Counseling
 Issuance of Authentication of Clearance
Certification
 Requesting a Written Legal Opinion
 Adjudication Board on Illegally Parked/Stalled
Vehicles
 Review of Memorandum Agreements and
Contracts
Health and Sanitation Services ....................... 54-58
 Issuance of Health Certificate
 Issuance of Blue Card for Commercial Sex
Workers
 Issuance of Sanitary Permit
 Issuance of Certificate of Water Potability
 Issuance of Local Environment Clearance
 Issuance of Occupancy Permit (Sanitary Permit)
 Approval of Designated Smoking Areas
 Issuance of Death Certificate
 Issuance of Exhumation Permit
 Certificate of Registration for Meat Processing
 Poultry Dressing Plants “Pursuing Government Service Excellence”
 Ancillary Procedures
- Routine Urinalysis and Routine Fecalysis
_________________________________________________________________________________________________________________
- Complete Blood Count and Platelet Count
- Chest X-Ray Examination A Guidebook on City Government Services
Mandaluyong City Medical Center Services ....................... 59-72
 Workflow of the Out Patient Department
 Emergency Medical/Surgical Attention
 Admitting A Patient
 Payment for the Medical Services
 Securing Medical Records and Chart
 Processing of Birth and Death Certificate
 Pathology and Laboratory Services
 ECG, XRay and Ultra Sound
 Pulmonary Care Unit
 Dental
 Opthalmology and ENT
 Physical Therapy
Sangguniang Panlunsod Services ....................... 73-76
 Franchise Application (For Corporate)
 Certificate of Public Convenience
(For Tricycle Franchise) Application
 Application and Request for:
- Accreditations of IT and NGOs
- Movie Ticket Surcharge
- Tax Exemption/Incentives/Reduction
 Filing of Administrative Complaints
 Furnish Copy of the Statutes Passed
 To purchase A Book of Ordinance
Taxes and Fees Division . . . .Services
A Guidebook on City Government ................... 77-79
 Issuance of Community Tax Certificate
 Payment of other Departments' Services and
(For Tricycle Franchise) Application
 Application and Request for:
- Accreditations of IT and NGOs
- Movie Ticket Surcharge
“Pursuing Government Service Excellence”
- Tax Exemption/Incentives/Reduction TABLE OF CONTENTS
 Filing of Administrative Complaints
 Furnish Copy of the Statutes Passed
 To purchase A Book of Ordinance
Taxes and Fees Division ....................... 77-79
 Issuance of Community Tax Certificate
 Payment of other Departments' Services and
Issuance of Corporate Residence Certificates
 Payment of Business Permits, Civil Registry
Certificates, Mayor’s Working Permit,
Amusement Tax and BMBE
 Payment of Real Property Tax
 Payment of Traffic and Parking Violations
 Payment for Mandaluyong Housing
Development Board
Mandaluyong Anti-Drug Abuse Council ....................... 80-82
Services
 For confinement at the Center
 Client with Psychiatric Problem
 Pulmonary Tuberculosis
 Aftercare Sessions
 Education and Prevention
Services for the Person with Disabilities ....................... 83-86
 Issuance of the National PWD Identification Card
 Request for Assistive Device
 Referral
Office for Senior Citizens Affairs ....................... 87-88
 Redemption Procedure of Senior Citizen ID
 Filing of Citizens Complaint
 Workflow Chart and Service Guide
City Manpower Development Center Services ....................... 89-90
 Training on Vocational Courses
- Soft Courses (3 months) “Pursuing Government Service Excellence”
- Hard Courses (6 months)
Public Employment Services ....................... 91-92
 Regular employment for jobseekers
_________________________________________________________________________________________________________________
 Partnership with Employers and Enterprises
 Job Placement Procedure A Guidebook on City Government Services
Mandaluyong Housing and Development Board ....................... 93-95
Services
 Issuance of Order of Payment of Monthly
Amortization
 Issuance of Certification and Waiver for
MERALCO
 Guidelines in Processing of Individual Transfer
Certificate of Title
Task Force Ordinance ....................... 96
 Payment of Official Violation Receipt for illegal
vendors and Releasing of confiscated items and
goods
Traffic and Parking Management Office ....................... 97-98
Services
 Redemption Procedure
 Complaint Procedure
 Adjudication Procedure
Urban Poor Affairs Office ....................... 99-101
 Linkaging for organizational development
 Facilitation in Mainstream Social Protection
Program
 Enhancing access to productive resources
 Assistance for Informal Settlers
Cultural Affairs and Tourism Dept. Services ....................... 102-104
 Issuance of Permit for the Use of Public
Facilities:
- Swimming Pool
- Botanical Garden
- Kaban Ng Hiyas Auditorium
- City Band
- City Sound System
 Issuance of Permit for the use of the City
Gymnasium MANDALUYONG CITY’S CITIZENS CHARTER
Congressional Library . . . .Services
A Guidebook on City Government ..... .............. 105
 Books and Reference materials
 Internet Access
- Swimming Pool
Facilities:
-- Swimming
Botanical Garden
Pool
-- Botanical
Kaban NgGarden
Hiyas Auditorium
-- Kaban
City Band
Ng Hiyas Auditorium
-- City
City Band
TABLE OF CONTENTS Sound System “Pursuing Government Service Excellence”
 -Issuance of
City SoundPermit for the use of the City
System
Gymnasium
 Issuance of Permit for the use of the City
Congressional
Gymnasium Library ....................... 105
 Books andLibrary
Congressional Reference materials ....................... 105
Internetand
 Books Access
Reference materials
Lingap Karunungan
 Internet Access Services ....................... 106
Lingap Karunungan Services ....................... 106
 Therapy and Educational Services for Special
 Children and
Therapy (PROJECT TEACH)
Educational Services for Special
 Computer(PROJECT
Children Research &TEACH)
Internet Access
 Library
Computer Research & Internet Access
 Kiddie Playroom
Library
Project TEACH
 Kiddie Playroom ....................... 107-109
 Initial
Project TEACHAssessment ....................... 107-109
 Developmental
Initial Screening, Occupational
Assessment
 Therapy, Speech
Developmental Therapy and
Screening, Special Education
Occupational
Tutorials. Speech Therapy and Special Education
Therapy,
 Computer
Tutorials. Research & Internet Access
City Educational Service&Office
Computer Research Internet Access ....................... 110-113
Policies andService
Guidelines for New Applicants, “Pursuing Government Service Excellence”
City Educational Office ....................... 110-113
Scholarship
 Policies and Retention
Guidelinesand
for Renewal
New Applicants,
GardenScholarship
of Life Park Services
Retention and Renewal
....................... 114-116
 Services Offered:
1. Funeral services
_________________________________________________________________________________________________________________
2. Chapel services _Mandaluyong City’s Citizens Charter
_________________________________________________________________________________________________________________
3. Burial on cemetery apartment niches on City Government Services
A Guidebook
4. Burial on exclusive niches A Guidebook on City Government Services
5. Cremation service
6. Burial of ash to the columbarium
7. Exhumation services
8. Bone crypt storage
9. Greening and park maintenance
10. Candelarium/adoration services ( on- going
construction)
 Fees and Charges
The City Funeral Services ....................... 117
Anti-Smoke Belching Unit ....................... 118
 Release of Confiscated Plate/License to the
Driver
Anti-Smoke Belching Unit ....................... 119-123
 Issuance of Franchise
 Releasing of Franchise
 Issuance of Utility Plate
 Issuance of Special Permit
 Issuance of Dropping Order Form
 Issuance of Registration for Pedicab
 Issuance of Permit to Drive (for Pedicab Drivers
Only)
 Issuance of Releasing of Impound Tricycle
City Disaster Risk Reduction and Management ....................... 124-126
Office
 Request for Risk Maps and Other Related
Documents
 Request for Certificate of Compliance for Event
Emergency Contingency Plan
 Request for CCTV Footages
Welfareville Commission ....................... 127-128
 Process in Securing Construction/ Repair Permit
Market Operation Division ....................... 129-130
 Market Stall Occupancy
Environmental Services ....................... 131-132
Department of Public Order and Safety ....................... 133-134
Internal Control Division ....................... 135-136
City Customer Service & Complaint Desk ....................... 137-138
Customer Feedback Form ....................... 139


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“Pursuing Government Service Excellence” EXECUTIVE SERVICES

About the Office

OFFICE OF THE MAYOR

ASSISTANCE FOR COMMUNITY AFFAIRS

The easiest way to avail the service:

STEPS HOW FAST? KEY PERSON/S

MANDALUYONG CITY’S CITIZENS CHARTER

The easiest way to avail the service:

UNSETTLED HOSPITAL BILLS

The easiest way to avail the service:

The easiest way to avail the service:

2 MANDALUYONG CITY’S CITIZENS CHARTER

STEPS HOW FAST? KEY PERSON/S

MANDALUYONG CITY’S CITIZENS CHARTER

City Administrator’s Department Services

About the Office

OFFICE OF THE CITY ADMINISTRATOR

ISSUANCE OF MAYOR’S CLEARANCE

4 MANDALUYONG CITY’S CITIZENS CHARTER

STEPS HOW FAST? KEY PERSON/S

ISSUANCE OF ENDORSEMENT FOR JOB APPLICATION

ISSUANCE OF SURVEY PERMIT

The easiest way to avail the service:

ISSUANCE OF LEAFLETING, MARKETING AND SAMPLING PERMIT

The easiest way to avail the service:

ISSUANCE OF PARADE PERMIT

ISSUANCE OF FIREWORKS PERMIT

ISSUANCE OF PERMIT TO USE SPACE/AREA

6 MANDALUYONG CITY’S CITIZENS CHARTER

INTER-GOVERNMENT AGENCY CUSTOMER SERVICE

MANDALUYONG CITY’S CITIZENS CHARTER

Business Permits and Licensing Services

About the Office

ISSUANCE OF MAYOR’S PERMIT (NEW BUSINESS)

8 MANDALUYONG CITY’S CITIZENS CHARTER

10. Other additional documentary requirements from concerned government

The easiest way to avail the service:

ISSUANCE OF MAYOR’S PERMIT (RENEWAL)

The easiest way to avail the service:

MANDALUYONG CITY’S CITIZENS CHARTER

FLOW CHART IN THE PROCESSING OF BUSINESS PERMIT

Approval of both the application form and the TOP billing:

EDP encoders in charge of the TOP and Mayor’s Permit printing:

Approval and sole signatory of the Mayor’s Permit:

Releasing of business plate and sticker:

10 MANDALUYONG CITY’S CITIZENS CHARTER

ISSUANCE OF INDIVIDUAL/OCCUPATIONAL PERMIT

MANDALUYONG CITY’S CITIZENS CHARTER

City Engineering and Building Officials

About the Office

CITY ENGINEERING DEPARTMENT

ISSUANCE OF BUILDING PERMIT

12 MANDALUYONG CITY’S CITIZENS CHARTER

Deed of Sale or Contract of Lease

The easiest way to avail the service:

MANDALUYONG CITY’S CITIZENS CHARTER

ISSUANCE OF OCCUPANCY PERMIT

14 MANDALUYONG CITY’S CITIZENS CHARTER