Traffic / Handling Manual

AMENDMENT RECORD

COPY NO. 01 (WEB)

Amendment Date Amended by Date

No. Issued Amended

Current
AL01 Sep01 GNB Sep01
AL02 Jan-02 GNB Jan-02
AL03 Apr-02 GNB Apr-02
AL04 Jun-04 GNB Jun-04
AL05 Jan-05 GNB Jan-05
AL06 Jun-05 GNB Jun-05
AL07 Oct-05 GNB Oct-05
AL08 Oct-06 GNB Oct-06
AL09 Feb-07 GNB Feb-07
AL10 Jul-07 GNB Jul-07
AL11 Oct-07 GNB Oct-07
AL12 Jan-09 GNB Jan-09
AL13 Mar-09 GNB Mar-09
Al14 Jan-10 GNB Jan-10
 Titan Airways
Traffic/Handling Manual

Traffic / Handling Manual

Preface

The following pages contain information for handling agents involved in Titan
Airways ad-hoc charter operations. Agents should use the guidelines in the IATA
Airport Handling Manual (AHM) and content of this manual, which is to qualify and
amplify items from the AHM. Acceptance of a handling request from Titan Airways
shall be treated as an agents acceptance of the procedures contained within this
manual. It shall be the responsibility of the relevant Station Manager to ensure that
each operation is worked using the latest downloaded copy of this manual.

This manual is also designed to provide some guidance for those handling agents
working with Titan Airways aircraft whilst operating under short or long term wet lease
to other carriers. Where a policy or procedure contained within this manual is more
restrictive that the policy of the customer airline then this document shall have
precedence.

Titan Airways commenced operations in March 1988 and currently operates a jet
aircraft fleet from its operational base at London Stansted Airport. The company
does not operate scheduled services of its own but offers a tailor made ad-hoc
charter service to corporations, holiday companies and other airlines.

The company offers a high quality service and is registered to the EU-OPS and
ISO9000 Quality Standard. Flights are often booked at very short notice. Due to the
urgent nature of such flights a high level of response is required from agents. Many
flights are however booked months in advance. The same high-level quality service
is required on all operations.

WARNING: This document is only distributed using the Internet and if printed
becomes an uncontrolled document and marked as such. Agents are to ensure that
they have access to this document online for any planned operation involving Titan
Airways aircraft.

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Contents

Preface .................................................................................................................................................................. 1
Titan Airways Contact Details ............................................................................................................................... 4
Schedules.............................................................................................................................................................. 5
Aircraft types and Configuration ............................................................................................................................ 6
Charterer and Representatives ............................................................................................................................. 7
Check-in ................................................................................................................................................................ 8
Passenger Lists ................................................................................................................................................. 8
Check-in............................................................................................................................................................. 8
Tickets................................................................................................................................................................ 8
Classes .............................................................................................................................................................. 9
Smoking Policy ................................................................................................................................................ 10
Baggage Allowance ......................................................................................................................................... 11
Cabin Baggage ................................................................................................................................................ 11
Baggage Tags.................................................................................................................................................. 12
Boarding Cards ................................................................................................................................................ 12
Duty Free ......................................................................................................................................................... 12
Seating ............................................................................................................................................................. 12
VIP Passengers ............................................................................................................................................... 12
Dangerous Goods............................................................................................................................................ 13
Acceptance ...................................................................................................................................................... 13
Loading / Unloading ......................................................................................................................................... 13
Notice to Commander...................................................................................................................................... 14
Undeclared Goods........................................................................................................................................... 14
Incidents........................................................................................................................................................... 15
Signage............................................................................................................................................................ 15
Undeclared/Mis-declared Dangerous Goods .................................................................................................. 15
Spillage or leakage of dangerous goods in holds............................................................................................ 15
Documentation................................................................................................................................................. 16
Dangerous Goods carried by Passengers/Crew ............................................................................................. 17
Prohibited Articles ............................................................................................................................................ 24
Animals ............................................................................................................................................................ 24
Late Passengers .............................................................................................................................................. 25
Staff Passengers.............................................................................................................................................. 25
Unaccompanied Minors ................................................................................................................................... 25
Refusal of Passengers..................................................................................................................................... 25
Special Services Passengers .......................................................................................................................... 26
Load Control ........................................................................................................................................................ 27
Passenger/Baggage Weights .......................................................................................................................... 27
Loadsheet Copy............................................................................................................................................... 27
AVI ................................................................................................................................................................... 28
DGR ................................................................................................................................................................. 28
ICE ................................................................................................................................................................... 28
HEA.................................................................................................................................................................. 28
HUM ................................................................................................................................................................. 28
Standard Seating / Load Plans (SSP/SLP) ..................................................................................................... 29
Loadsheet............................................................................................................................................................ 29
Baggage Loading ................................................................................................................................................ 29
Operations / Ramp .............................................................................................................................................. 30
Movement Messages....................................................................................................................................... 30
Fuel .................................................................................................................................................................. 30
GPU ................................................................................................................................................................. 30
De-Icing............................................................................................................................................................ 30
Parking............................................................................................................................................................. 31
Delay Procedures ............................................................................................................................................ 31
Lost Baggage................................................................................................................................................... 31
Crew................................................................................................................................................................. 32

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Flight Plans / Slot Times .................................................................................................................................. 32

Catering ........................................................................................................................................................... 32
Cleaning........................................................................................................................................................... 32
WC/Water Service ........................................................................................................................................... 32
Boarding Steps / Airbridges ............................................................................................................................. 32
Emergency Procedures....................................................................................................................................... 33
Security ............................................................................................................................................................ 34
Seating Bays ....................................................................................................................................................... 35
Standard seating plan ......................................................................................................................................... 36
Passenger Seating Areas ................................................................................................................................ 41
Standard Seating Plan ..................................................................................................................................... 42
Passenger Seating Areas ................................................................................................................................ 46
BAe146-200QC/QT ......................................................................................................................................... 49

Appendix A Boeing 767-300ER

Appendix B BAe146-200QC
Appendix C Boeing 737-300
Appendix D Boeing 757-200
Appendix E Dangerous Goods Notice to Commander
Appendix F Cargo turnround plan BAe146
Appendix G Cargo turnround plan B737

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Titan Airways Contact Details

Address Enterprise House, Stansted Airport, Essex. CM24 1RN

Telephone Switchboard +44 1279 680616 (H24)

Operations +44 1279 680357 (H24)
Telefax +44 1279 680110
SITA STNTACR
STNTA7X
E-mail ops@titan-airways.co.uk
charter@titanairways.co.uk

IATA Code ZT
ICAO Code AWC

Managing Director Gene Willson +44 1279 680616

Operations Director Graham Baguley +44 1279 669700
Finance Director Rob Platts +44 1279 669610
Technical Director Paul Woodman +44 1279 680402

Operations Manager Steve Millington +44 1279 680616

Cabin Crew Manager Shaun Fitzpatrick +44 1279 680616
Catering Manager Kim Braithwaite +44 1279 680616
Engineering Manager Adam Holmes +44 1279 680402

Emergency Procedures Graham Baguley +44 1279 669700

Weight & Balance Graham Baguley +44 1279 669700
Dangerous Goods Graham Baguley +44 1279 669700

Operational data can be obtained from our operations website at www.zapops.com

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Schedules

Schedules will be advised to agents by SITA in advance of the planned operation.

All times will be UTC

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Aircraft types and Configuration

Aircraft operated by Titan Airways are as follows:-

Normal Config.

*G-ZAPK BAe146-200QC 80Y or 92Y

*G-ZAPN BAe146-200QC 77Y

*G-ZAPO BAe146-200QC 80Y or 92Y

*G-ZAPW Boeing 737-300QC 130Y

*G-ZAPZ Boeing 737-300QC 130Y

*G-POWC Boeing 737-300QC 130Y

G-ZAPX Boeing 757-200 195Y

Alternative configs:
98C
40C/118Y
38C/118Y

G-POWD Boeing 767-300ER 265Y

G-ZAPR BAe146-200QT Freighter

G-ZAPV Boeing 737-300 Freighter

G-POWB Beech 350 8 pax

All aircraft marked * may additionally be operated in the ALL CARGO role

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Charterer and Representatives

Details of charterer may be advised to agents when required. Some charterers may
request additional or special signage at check-in. Where possible agents should
provide this facility and liaison directly with the charterer shall be acceptable to Titan
Airways. Logos for display on electronic check-in broads can be obtained on
application to charter@titan-airways.co.uk

Where charterer requires additional services not covered by the Handling

Agreement these shall not be for the account of Titan Airways unless written
authorisation is received from Titan Airways.

When operating short term wet lease on behalf of other carriers, Titan Airways will utilise the
services of the customer airlines handling agents. All services will be supplied under the
customer airline account.

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Check-in

Passenger Lists

Full passenger list will be transmitted to all agents during the day prior to departure.
This list may be available in PNL format but is likely for closed charters to be in other
forms. Amendments to this will be faxed or sent through SITA to respective stations.
Differences from passenger list experienced at check-in should be notified to the
charterers rep (if in attendance), and to Titan Airways.

PNLs should be available for transmission to Titan Airways on request.

Check-in

The number of check-in desks will vary according to the operation. With private
charters the return flight may involve the entire passenger load arriving at the
terminal at the same time giving rise to congestion and delay in check-in. Whilst we
encourage charters to stagger group arrivals at the aircraft, invariably between 3 and
5 desks may be required in order to expedite the check-in process depending on
passenger load. Handling agents are requested to consider desk planning for such
flights.

Desk/s required from STD - 1:30 on private charter operations and STD 3hrs for
public charter ops. Check-in is only to be closed after check-in of all manifested
passengers or on confirmation from charterers representative or Titan Airways that
no more passengers are expected. Private charter flights may be delayed for late
arriving passengers.

Passengers should be questioned on check-in to ascertain that:

The baggage presented for check-in is the passengers own property

No interference with the baggage could have occurred since it was packed
Nothing has been given to the passenger to carry on-board
Dangerous goods are not being carried (this may be completed by pointing to
the notice at check in and enquiring if the passenger has these or similar
articles)

Tickets

Passengers are issued with Titan Airways tickets. Other tickets may only be
accepted with pre-advice from Titan Airways.

Closed charter groups may travel under a master ticket with the agent identifying
passengers against the provided passenger manifest.

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Classes
BA46 - Variable class divider row 3-14
3+2 / 2+3 / 3+3 (depending on aircraft)

B737 - 130 economy 3+3

B757 - 195/8Y
or 98C(alt config)
or 40C/118Y (alt config)
or 38C/118Y (alt config)

B767 - 265Y

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Smoking Policy

All Titan Airways flights are designated as NO SMOKING.

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Baggage Allowance

A notional allowance of 20kg per person is normally allowable unless otherwise

advised. Should payload allow then baggage in excess of this weight will be allowed
for carriage. Excess baggage charges are not applicable on closed charter flights but
may be applied on IT charter and only when advised by Titan Airways.

Cabin Baggage

Cabin baggage should be identified by check in agents so as to ensure that it is not

of excessive size. All aircraft operated by Titan Airways have limited cabin baggage
space and care is required when checking in passengers.

The following should be used as a guide (though not as a guarantee) as to

flexibility in cabin baggage allowances

BAe146 B757 / B737 / 767

Special
Requirements
(All cases)

Up to 40 Up to two pieces per Up to two pieces per passenger

passengers passenger may carried may carried

40 to 50 One piece per person Up to two pieces per passenger

passengers may carried

50 to 60 One piece per person Up to two pieces per passenger

passengers may carried

60 to 100 Limited to one bag or Limited to one bag or briefcase

passengers briefcase (B737)
Two pieces (757)
Over 100 Limited to one bag or briefcase
passengers

*Carriage of more than 1 piece of cabin baggage is not acceptable in some countries due to
national security restrictions.

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Baggage Tags

Baggage tags shall be issued by each agent for each piece of checked baggage.
Tags should include destination and serial number.

Baggage tag stocks are NOT available from Titan Airways.

Boarding Cards

Boarding card should be issued by agent. Boarding cards must not be issued to
infants (children under 2 years old)

Boarding card stocks are NOT routinely available from Titan Airways.

Duty Free

Duty Free services are NOT available on-board Titan Airways aircraft on closed
charter flights. Some IT Ski charter flights will have a limited Duty Free service
available.

Seating

A seating plan of each aircraft is located at Appendix to this document.

AGENTS ARE REMINDED THAT WHEN ALLOCATING SEATS ADJACENT TO

EMERGENCY EXITS THEY MUST NOT BE ALLOCATED TO CHILDREN / INFIRM
OR OTHERWISE UNSUITABLE PASSENGERS. THESE SEAT ARE CLEARLY
SHOWN ON THE SEAT MAPS IN THE APPENDICIES TO THIS MANUAL

VIP Passengers

Many of the charters operated by Titan Airways will involve carriage of people who
are widely known in public life. Such passengers should be treated so as to ensure
their privacy is not invaded. Handling staff must not approach such VIP passengers
for photographs / autographs etc.

From time to time small groups of passengers or entire loads will require use of
separate lounge prior to departure. These arrangements will be advised in advance
by Titan Airways.

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Dangerous Goods

Titan Airways carriage of Dangerous Goods requires that handling agents adhere to
the following procedures. All Dangerous Goods are handled in accordance with IATA
Dangerous Goods Regulations (current edition).

Staff must be suitably trained in IATA Dangerous Goods Regulations and training
records shall be subject to inspection/audit by Titan Airways at any time.

Dangerous Goods notices must be prominently displayed at check-in and cargo

acceptance points

Prior notification to Titan Airways is required for all shipments. Class 7 (Radioactive)
in Excepted Quantity may be carried but only when agent is advised in writing prior to
the operation by Titan Airways.

Acceptance

Warning signage shall be displayed by agents at all acceptance locations.

Before dangerous goods are accepted for air transport an acceptance check must be
carried out using a dedicated check list, to ensure as far as is possible that
packages, overpacks and freight containers are not damaged or leaking, they are
correctly marked and labelled and dangerous goods transport documents have been
completed correctly, according to the Dangerous Goods Regulations. IATA
Dangerous Goods Acceptance Checklist shall be used for acceptance procedures.
This checklist should be retained for not less than 3 months and must be available for
inspection by Titan Airways on request.

Loading / Unloading

Before dangerous goods are loaded on an aeroplane and after unloading from an
aeroplane, packages, overpacks and freight containers must be inspected for
evidence of damage or leakage, as required by the Dangerous Goods Regulations.
Leaking or damaged packages, overpacks or freight containers must not be loaded
onto an aeroplane. If there is evidence of damage or leakage or contamination, the
procedures set down in the Dangerous Goods Regulations must be followed. Titan
Airways must be informed without delay by SITA or fax of any such incidents.

Dangerous goods must not be carried in the cabin of an aeroplane occupied by

passengers or on the flight deck, except as provided for in the Dangerous Goods
Regulations.

Dangerous goods identified as suitable for transport only on a cargo aircraft must not
be carried on an aeroplane on which passengers are being carried. In this context
passenger excludes a crew member, an operators employee, an authorised
representative of an Authority and a person with duties in respect of a particular
shipment of dangerous goods or other cargo on board.

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Dangerous goods must be loaded, stowed and secured on an aeroplane as required

by the Dangerous Goods Regulations. This includes segregating packages from
each other when they contain incompatible dangerous goods, securing packages to
ensure their orientation or position does not change to the extent that they may be
damaged or affect passengers and, on a cargo aircraft, loading certain packages so
they are accessible in flight.

Notice to Commander

The commander of the aeroplane on which dangerous goods are to be carried must
be informed before the flight of those dangerous goods, as provided for in the
Dangerous Goods Regulations. This information must be presented on the attached
Notice to Commander (NOTOC) form and include:

The proper shipping name and UN number (when assigned);

The class or division, any identified subsidiary risks and, for explosives, the
compatibility Group;
The packing group (when assigned);
The number of packages, net quantity or gross mass per package;
Loading location; and
Confirmation there is no evidence of damaged or leaking packages.

NOTOC + copy of shippers declaration shall be given to the Commander and be

separate to accompanying cargo paperwork.

Copies of both documents shall be readily available on the ground at point of

departure for the duration of the flight. In the event that that departure station agent
(including Cargo department) is not staffed H24 then these documents must be sent
by fax to Titan Ops +44 1279 680110 to ensure that they are accessible for the
duration of the flight.

Undeclared Goods

In the event of an agent discovering undeclared dangerous goods prior to loading

then the goods shall not be loaded and this shall be reported to Titan Airways by
SITA without delay giving the following information:

Shipper
Consignee
Nature of Goods (UN number / proper shipping name if avail)
Action taken

Copy of any cargo documentation must be faxed to Titan Airways +44 1279 680110

In the event of an agent discovering undeclared dangerous goods during off load the
reporting requirements detailed above shall be applied.

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Incidents

Any incidents involving dangerous goods either shipped on, or due to be shipped on
a Titan Airways aircraft are to be reported to Titan Airways by SITA or Fax without
delay. The following information shall be given:

Flight No.
From
To
Nature of incident
Shipper
Consignee
Nature of Goods (UN number / proper shipping name if avail)
Action taken

Copy of any cargo documentation must be faxed to Titan Airways +44 1279 680110

Signage

Agents should be aware of and be alert to the presence of dangerous goods in

baggage as covered by latest edition of the IATA Dangerous Goods Regulations. A
Restricted Articles notice should be displayed in the check-in area and at all tickets
desks.

Undeclared/Mis-declared Dangerous Goods

In the event that undeclared dangerous goods or mis-declared dangerous goods are
discovered at either check-in, security search, cargo reception or gate, a report
detailing the following information is to be submitted to Titan Airways within 24 hours
of the incident.

Name and address of passenger

Route
Description of goods carried
Narrative report from witnesses

Spillage or leakage of dangerous goods in holds

Should any spillage or leakage of dangerous goods occur, the goods must be
removed from the aircraft as soon as possible. A report shall be sent to Titan
Airways within 24 hour of any such incident.

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Documentation

The handling agent shall retain the following dangerous goods documentation for 3
months from flight date. This documentation shall be available for inspection by Titan
Airways on request.

Shippers Declaration
Acceptance Checklist
Notice to Commander (NOTOC)

A copy of the Notice to Commander MUST also be sent by fax to the destination
airport handling agent and/or Titan Airways on +44 1279 680110

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Dangerous Goods carried by Passengers/Crew

An approval is not required for those dangerous goods which, according to the IATA Dangerous
Goods Regulations, can be carried by passengers or crew members; these are:

Carry-on Checked On ones Operator

Medical Necessities baggage (hold) person approval
baggage required

Gaseous oxygen or air cylinders required for medical use. Each

cylinder must not exceed 5 kg gross mass. Cylinders, valves and
regulators, where fitted, must be protected from damage which could
cause inadvertent release of the contents.
Note 1: Liquid oxygen systems are forbidden.
Note 2: Air cylinders for other purposes, such as scuba diving, may only
be carried if empty.

Cylinders of a non-flammable, non-toxic gas, worn for the

operation of mechanical limbs, also spare cylinders of a
similar size if required to ensure an adequate supply for the
duration of the journey.

Non-radioactive medicines (including aerosols). The total net

quantity of each single article must not exceed 0.5 kg or 0.5 L. Release
valves on aerosols must be protected by a cap or other suitable means
to prevent inadvertent release of the contents.
Note: The total net quantity of medicines, toiletry articles and aerosols
for sporting or home use must not exceed 2 kg or 2 L (e.g. four aerosol
cans of 500 mL each) for each person.

Small medical or clinical thermometer which contains

mercury, one only, for personal use when in its protective case.

Radioisotopic cardiac pacemakers or other devices, including

those powered by lithium batteries, implanted into a person, or
radio-pharmaceuticals contained within the body of a person as
the result of medical treatment.

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Carry-on Checked On ones Operator

Medical Necessities baggage (hold) person approval
baggage required

Wheelchairs or other battery-powered mobility aids with non- N/A

spillable batteries. The battery must be securely attached to the
wheelchair and terminals must be protected from short circuits.
Additionally, the wheelchair controls should be protected and
protected from:
a) inadvertent operation there are a variety of ways a
wheelchair can be protected, and in the first instance the
passenger should be asked how this can be achieved; generally
this will involve certain actions being taken with the joystick, but
may also be as simple as removing a key or turning a deactivation
switch. If the latter, care must be taken during loading to ensure
that the switch cannot be activated by adjacent baggage.
NOTE: Application of the brake is not sufficient; unless the motor
is rendered inoperative the motor can still be activated and
overheat;
b) short circuit of the battery this does not necessarily require
disconnection, since this is often very difficult to do, and if not done
properly can increase the risk of a fire. Adequate protection may already
be afforded by the battery being contained in a battery box fitted to the
mobility aid. Consequently, only if deactivation cannot be achieved
should disconnection be considered, following which it must be ensured
that the battery terminals are protected against short circuit, e.g. by the
effective insulation of exposed terminals; and
c) damage including to associated wiring, by the movement of
baggage, mail, stores or other cargo.

Note: SPECIFIC TECHNICAL SPECIFICATIONS APPLY SEE

BELOW.

Wheelchairs or other battery-powered mobility aids with spillable N/A

batteries, provided that the wheelchair or mobility aid can be loaded,
stowed, secured and unloaded always in an upright position and that the
battery is disconnected, the battery terminals are protected from short
circuits and the battery is securely attached to the wheelchair or mobility
aid.
Note: If the wheelchair or mobility aid cannot be loaded, stowed,
secured and unloaded always in an upright position (which will
depend upon the type of aircraft and the type of the mobility aid),
the battery must be removed and the wheelchair or mobility aid
may then be carried as checked baggage without restriction. A
removed spillable battery may only be carried by air if packed,
marked and labelled as specified within the IATA Dangerous
Goods Regulations.

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Carry-on Checked On ones Operator

Articles Used in Dressing or Grooming baggage (hold) person approval
baggage required

Toiletry articles (including aerosols). The total net quantity of each

single article must not exceed 0.5 kg or 0.5 L. Release valves on
aerosols must be protected by a cap or other suitable means to prevent
inadvertent release of the contents. The term toiletry articles (including
aerosols) is intended to include such items as hair sprays, perfumes
and colognes.
Note: The total net quantity of medicines, toiletry articles and aerosols
for sporting or home use must not exceed 2 kg or 2 L (e.g. four aerosol
cans of 500 mL each) for each person.

Hair curlers containing hydrocarbon gas, no more than one per person,
provided that the safety cover is securely fitted over the heating element.
Note: Gas refills for such curlers must not be carried.

Carry-on Checked On ones Operator

Consumer Articles baggage (hold) person approval
baggage required

Alcoholic beverages, containing more than 24% but not more than 70%
alcohol by volume, when in retail packagings in receptacles not
exceeding 5 L, with a maximum total net quantity per person of 5 L for
such beverages.
Note: Alcoholic beverages containing not more than 24% alcohol by
volume are not subject to any restrictions. Alcoholic beverages with more
than 70% alcohol by volume are not permitted.

Aerosols (non-flammable, non-toxic) with no subsidiary risk, for

sporting or home use. Permitted in checked baggage only. The total
net quantity of each single article must not exceed 0.5 kg or 0.5 L.
Release valves on aerosols must be protected by a cap or other suitable
means to prevent inadvertent release of the contents.
Note: The total net quantity of medicines, toiletry articles and aerosols
for sporting or home use must not exceed 2 kg or 2 L (e.g. four aerosol
cans of 500 mL each) for each person.

Ammunition (cartridges for weapons) securely packed in quantities not

exceeding 5 kg gross mass per person for that persons own use.
Allowances for more than one person must not be combined into one or
more packages.
Note: Only ammunition classified as UN0012 or UN0014 within
Division 1.4S may be carried in baggage. If the classification is
unknown, this information should be obtained from the ammunition
manufacturer/supplier.

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Carry-on Checked On ones Operator

Consumer Articles baggage (hold) person approval
baggage required

One small packet of safety matches or a single cigarette lighter (that

does not contain unabsorbed liquid fuel, other than liquefied gas),
intended for use by an individual.
Note 1: Lighter fuel and lighter refills are not permitted on ones
person or in checked or carry-on luggage.
Note 2: Strike anywhere matches are forbidden for air transport.

Consumer electronic devices containing lithium or lithium ion cells See See
or batteries (watches, calculating machines, cameras, cellular phones, Note Note
laptop computers, camcorders, etc.) when carried by passengers or crew
for personal use. Each installed or spare battery must not exceed the
following:
- for lithium metal or lithium alloy batteries, a lithium content of not
more than 2 grams; or
- for lithium ion batteries, a watt-hour rating of not more than 100
Wh.
Note: Carriage should be as carry-on baggage.

Spare lithium or lithium ion cells or batteries must be individually

protected so as to prevent short circuits (by placement in original retail
packaging or by otherwise insulating terminals, e.g. by taping over
exposed terminals or placing each battery in a separate plastic bag or
protective pouch) and carried in carry-on baggage only. Each spare
battery must not exceed the following:

- for lithium metal or lithium alloy batteries, a lithium content of not

more than 2 grams; or
- for lithium ion batteries, a watt-hour rating of not more than 100
Wh.

Consumer electronic devices containing lithium ion batteries

exceeding a watt-hour rating of 100 Wh but not exceeding 160 Wh
in equipment may be carried in either checked or carry-on baggage.

Spare lithium ion batteries exceeding a watt-hour rating of 100 Wh

but not exceeding 160 Wh may be carried in carry-on baggage. Each
lithium ion cell or battery must be individually protected so as to prevent
short circuits (by placement in original retail packaging or by otherwise
insulating terminals, e.g. by taping over exposed terminals or placing
each battery in a separate plastic bag or protective pouch). No more than
two individually protected spare batteries per person may be carried.

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Carry-on Checked On ones Operator

Consumer Articles baggage (hold) person approval
baggage required

Portable electronic devices powered by fuel cell systems, and up to

two spare fuel cartridges (cameras, mobile phones, laptop computers,
camcorders, etc). Fuel cell cartridges may only contain flammable
liquids, corrosive substances, liquefied flammable gas, water reactive
substances or hydrogen in metal hydride. Fuel cell cartridges must not
be refillable by the user. Refuelling of fuel cell systems is not permitted
except that the
installation of a spare cartridge is allowed. Fuel cell cartridges
which are used to refill fuel cell systems but which are not
designed or intended to remain installed (fuel cell refills) are not
permitted to be carried.
Note: SPECIFIC TECHNICAL SPECIFICATIONS APPLY SEE
BELOW.

Self-inflating life-jacket fitted with no more than 2 small cylinders

containing a non-toxic, non-flammable gas, and no more than 2 spare
cylinders.

Avalanche rescue backpack equipped with a pyrotechnic trigger

mechanism containing not more than 200 mg net of Division 1.4S and a
cylinder of compressed non-toxic, non-flammable gas not exceeding 250
ml. One per person permitted.
Note: The backpack must be packed in such a manner that it
cannot be accidentally activated. The airbags within the backpack
must be fitted with pressure relief valves.

Dry ice in quantities not exceeding 2.5 kg per person, when used to
pack perishables that are not dangerous goods, provided the package
permits the release of carbon dioxide gas. When carried in checked
baggage, each package must be marked DRY ICE or CARBON
DIOXIDE, SOLID and with the net weight of dry ice or an indication that
the net weight is 2.5 kg or less.

Mercurial barometer or mercurial thermometer carried by a

representative of a government weather bureau or similar official agency.
The barometer or thermometer must be packed in a strong outer
packaging, having a sealed inner liner or a bag of strong leak-proof and
puncture-resistant material impervious to mercury, which will prevent the
escape of mercury from the package irrespective of its position.

Battery-powered equipment capable of generating extreme heat,

which could cause a fire if activated (e.g. underwater high intensity
lamps) providing that the heat-producing component or the battery is
packed separately so as to prevent activation during transport. Any
battery which has been removed must be protected against short circuit.

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Carry-on Checked On ones Operator

Consumer Articles baggage (hold) person approval
baggage required

Instruments containing radioactive material not exceeding the activity

limits specified in Table 2-12 of the IATA Dangerous Goods Regulations
(i.e. chemical agent monitor (CAM) and/or rapid alarm and identification
device monitor (RAID-M)), securely packed and without lithium batteries,
when carried by staff members of the Organization for the Prohibition of
Chemical Weapons (OPCW) on official travel.

Additional Technical Specifications:

FUEL CELL CARTRIDGES TECHNICAL SPECIFICATION

Fuel cells must meet the following specification:

1) fuel cell cartridges may only contain flammable liquids, corrosive substances, liquefied
flammable gas, water reactive substances or hydrogen in metal hydride;
2) fuel cell cartridges must not be refillable by the user. Refuelling of fuel cell systems is not
permitted except that the installation of a spare cartridge is allowed. Fuel cell cartridges which
are used to refill fuel cell systems but which are not designed or intended to remain installed (fuel
cell refills) are not permitted to be carried;
3) the maximum quantity of fuel in any fuel cell cartridge must not exceed:
a) for liquids 200 mL;
b) for solids 200 grams;
c) for liquefied gases, 120 mL for non-metallic fuel cell cartridges or 200 mL for metal fuel
cell cartridges; and
d) for hydrogen in metal hydride, the fuel cell cartridges must have a water capacity of 120
mL or less;
4) each fuel cell system and each fuel cell cartridge must conform to IEC PAS 62282-6-1 Ed. 1, and
must be marked with a manufacturers certification that it conforms to the specification. In
addition, each fuel cell cartridge must be marked with the maximum quantity and type of fuel in
the cartridge;
5) fuel cell cartridges containing hydrogen in metal hydride must comply with the requirements in
Special Provision A162;
6) no more than two spare fuel cell cartridges may be carried by a passenger;
7) fuel cell systems containing fuel and fuel cell cartridges including spare cartridges are permitted
in carry-on baggage only;
8) interaction between fuel cells and integrated batteries in a device must conform to IEC PAS
62282-6-1 Ed. 1. Fuel cell systems whose sole function is to charge a battery in the device are
not permitted;
9) fuel cell systems must be of a type that will not charge batteries when the portable electronic
device is not in use and must be durably marked by the manufacturer: APPROVED FOR
CARRIAGE IN AIRCRAFT CABIN ONLY to so indicate; and
10) in addition to the languages which may be required by the State of Origin for the markings
specified above, English should be used.

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NON-SPILLABLE BATTERIES TECHNICAL SPECIFICATION

Batteries can be considered as non-spillable provided that:

1) At a temperature of 55C, the electrolyte will not flow from a ruptured or cracked case.
2) The battery contains no free or unabsorbed liquid.
3) When packaged for transport, the terminals are protected from short circuit such as by the use of
non-conductive caps that entirely cover the terminals.
4) They are capable of withstanding the vibration and pressure differential tests specified within the
IATA Dangerous Goods Regulations.

Note: Non-spillable type batteries which are an integral part of and necessary for the operation of
mechanical or electronic equipment must be securely fastened in the battery holder on the equipment
and protected in such a manner as to prevent damage and short circuits.

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Prohibited Articles

Where weapons (other than firearms) are found to be in the possession of

passengers on a Titan airways aircraft they must be removed.

Restricted articles should be placed in a sealed container and placed in the forward
hold after advising the Captain of the article. Destination agent shall be advised of
the article by SITA and it should be collected from the aircraft on arrival. The article
must only be returned to the passenger by the handling agent at destination once
inside the landside area of the terminal.

Where a weapon is not declared and is removed from a passenger a report shall be
made to Titan Airways within 24 hours of any such incident.

Any carriage of Munitions of War must be referred to the Titan Airways Dangerous
Goods Manager unless previously advised to the agent.

Sporting Weapons

Passenger may be permitted to carry sporting weapons in accordance with local

regulations. For carriage the item must be inspected and confirmed as unloaded (this
may be confirmed by local Police in some countries). Cartridges associated with the
weapons fall under the accepted Dangerous Goods items and may be carried in
accordance with the table above.

All such items may only be carried as checked baggage.

Animals

Small animals shipped in accordance with the IATA Carriage of Animals regulations
may be carried ONLY if notified to the carrier in advance. Animals being carried shall
be loaded in the following locations:

BAe146 Not permitted

B737 Forward Hold
B757 Forward Hold
B767 Bulk Hold (5)

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Late Passengers

Passengers arriving after the close of check-in should be processed and boarded
whenever possible. Late passengers missing the departure should be referred to the
appropriate rep.

Staff Passengers

Only staff passengers holding Titan Airways authorisation/ID are to be accepted for
carriage. Staff passengers are to be treated on a space available basis only. The
jump seat is only to be allocated after consultation with Titan Airways operations who
will liaise with the aircraft commander and issue authorization in accordance with
current security regulations.

Unaccompanied Minors

Unaccompanied Minors (UNMIN) may be carried on Titan Airways services. They

should be escorted at all times once handed over by guardians and loaded
separately to the rest of the passengers. Gate staff must positively identify the
UNMIN to a member of cabin staff on boarding. Cabin staff will hand over the
UNMIN to a member of the handling staff at destination and they should be escorted
through the terminal until they are handed over to the nominated guardian. Up to the
age of 12 associated declarations/paperwork must be completed by the guardian.
Between the ages of 12 and 16 pax will be classified as unaccompanied youth and
though still being escorted, will not require parental/guardian declaration.

Refusal of Passengers

Titan Airways will refuse carriage of any passenger under the following
circumstances: -

Those passengers who are apparently under the influence of alcohol or drugs
Those passengers whose transportation presents a danger to themselves
and/or other passengers.
Those who fail to observe the instructions given by the carrier or their agents
in relation to air transport safety.

Any passengers falling into the above categories who presents themselves at check-
in should be notified to the Captain who will advise on further action if necessary.

Where handling staff have reason to suspect passenger/s suitability for travel on
security/safety grounds then under no circumstances should the passenger be
allowed to board and the local police should be called for further assessment of the
passenger/s. Captain of the aircraft must be informed of this situation.

Handing staff MUST brief crew on any passenger/s who exhibit unusual behaviour
and characteristics but are accepted for carriage.

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Special Services Passengers

Passengers requiring wheelchairs, unaccompanied minors/youths and persons with

other disabilities or requiring assistance must be notified to cabin crew prior to
boarding.

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Load Control

Passenger/Baggage Weights

For load advice purposes, standard passenger weights including hand baggage listed
below should be used. Actual baggage weights will be used.

Male Female All Adult

Passengers on all flights 88kg 70kg 84kg
except holiday charters
Passengers on holiday 83kg 69kg 76kg
charters
Children (between 2-12 years 35kg 35kg
or child under 2 if occupying a
separate seat.
Infants (under 2 years of age if 0kg 0kg
sharing seat with adult)

All of the above weights are inclusive of cabin baggage. Cabin baggage allowance
may NOT be deducted. Notional weights will be used for all other baggage.

Loadsheets must be annotated as follows as to which weights have been used

HOL/STD Holiday Charter / Standard Weights

HOL/ADULT Holiday Charter / All Adult Weights
BUS/STD Non Holiday / Standards Weights
BUS/ADULT Non Holiday / All Adult Weights

Loadsheet Copy

One copy of the loadsheet shall be retained by the handling agent for not less than
three days following the flight.

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AVI

May be carried on by prior notice to Titan Airways. Boxed pets should be stowed in
FWD u/f hold (1) on B757 / B737 / BAe146 aircraft.

DGR

Standard NOTOC should be given in all other cases.

ICE

Accepted for carriage with notification to Captain. A maximum of 25kg per

compartment is acceptable. If a larger amount is required then this should be
referred to the Titan Dangerous Goods Manager.

HEA

May be accepted for carriage at no additional charge subject to load and volume
constraints.

HUM

Only accepted by prior arrangement with Titan Airways operations.

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Standard Seating / Load Plans (SSP/SLP)

SSP/SLP are available for use on all aircraft. Details are found in appendices.

Loadsheet

Manual load sheet will be prepared by Captain at all times. DCS data although
available will only be accepted for load information/advice purposes.

BAe146 EDP data available on CODECO for seat allocation

& planning
Manual W&B completion by Crew

B737 EDP data available on CODECO for seat allocation

& planning
Manual W&B completion by Crew

B757 Manual ONLY

AHM560 not available at present

B767 Manual
AHM560 not available at present

Baggage Loading

Baggage will be loaded in accordance with the Captains (or authorized crew
member) instructions. Dispatchers may accept verbal instructions from crew
members or use the forms applicable to the aircraft type.

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Operations / Ramp

Movement Messages

Messages should be forwarded as soon as possible after arrival/departure. Format

should preferably be by SITA where possible.

STNTACR is to be copied on ALL messages.

Fuel

Preferred supplier will be advised by SITA on initial handling request.

Fuel requirements will be passed by VHF on inbound.

GPU

As shown in appendices.

De-Icing

De-icing operations shall be undertaken on instruction from the aircraft Commander.

All de-icing shall be completed in accordance with the guidelines published by the
Association of European Airlines (AEA) Recommendations for De-icing / Anti-icing of
Aircraft on the Ground September. Ad-hoc requests for de-icing may not involve the
signing of formal contract but such requests shall be handled as if SGHA terms were
in force and the operations carried out in accordance with the AEA guidelines.

Only suitably trained staff should be employed in de-icing operations and such staff
must also be trained in completion of a post de-icing inspection of the aircraft.
Training must include areas of the airframe that should be avoided by spraying
operations. To assist in this individual aircraft charts showing such areas are in the
appendices to this manual.
In the event of the crew not being able to complete this inspection it shall be the
responsibility of the de-icing contractor to complete this task on behalf of Titan
Airways.

Details of fluids and mixture shall be advised to the aircraft Commander in writing in
order that holdover times may be calculated.

Training records must be available for inspection by Titan Airways at any time.

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Parking

Agents should ensure that chocks are provided during turn-rounds and stopovers.
Pushback crew should be available to ensure on-time departures.

Delay Procedures

In the event of weather or technical delays, Titan Airways operations should be

contacted for instructions as to their requirements for passenger amenities and
comfort.

Meal vouchers are not to be used until authorisation is received in writing from Titan
Airways operations. Similarly, in overnight delay situations, hotac should not be
arranged without consultation with Titan Operations.

Lost Baggage

All AHM/OHD/DMG baggage must be notified to STNTACR and PIR completed.

Trace signals are to be sent to relevant addresses. Titan Airways are not members
of World Tracer or Bag Trax and handling agents should access these systems
directly in baggage traces.

Titan Airways will be given details of the PIR and will assume responsibility after 72
hours.

Pax should be advised to contact the following company who process all claims on
behalf of Titan Airways:

G.A.B. Robins Aviation Ltd.,

Global House
Manor Court,
Manor Royal
Crawley,
West Sussex
RH10 9PY

Telephone: 0870 950 6920

Fax: 01293 464101

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Crew

Crew baggage may be found on the aircraft and will be clearly marked. Every effort
must be made to avoid inadvertent off-load.

Flight Plans / Slot Times

Flight plans will be filed by Titan Airways, Stansted.

Agents at departure airport are to arrange/obtain the required departure slots and
react to any improvement messages as may be received.

Catering

Details of catering requirements and allocated supplier will be advised in advance.

Where aircraft is positioning to operate a flight, catering is very unlikely to be
required.

Cleaning

Cleaning will not be required on turn-rounds involving either inbound or outbound

empty positioning sector. Cleaning services for both way loaded turn-rounds will be
ordered by Titan operations through handling agent.

WC/Water Service

WC/Water service will not be required on turn-rounds involving either inbound or

outbound empty positioning sector. Services for both way loaded turn-rounds will be
ordered by Titan operations through handling agent.

Boarding Steps / Airbridges

In order to avoid serious injury, airbridges and steps may only be removed when
confirmed by crew as being acceptable to do so.

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Emergency Procedures

Should an incident or accident occur where a Titan Airways aircraft is involved the
procedures contained in the AHM should be followed. In addition the following
information should be useful and must be adhered to.

Contact Titan Operations by telephone on +44 1279 680616 (24 hrs)

Ensure incident log is kept

No press statements are to be given except with the express permission of Titan
Airways

Liaise with airport authorities and local emergency services in respect of reception
centres.

Titan Airways is a member of Kenyon International Call Centre and this will be
activated as soon as possible to handle calls regarding an accident/incident.

A PNL must be forwarded to Titan Airways as soon as is practicable in such an

incident.

Copies of Dangerous Goods NOTOCs should be copied to Titan Airways.

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Security

As a UK carrier, Titan Airways security plan is based upon the United Kingdom
National Aviation Security Programme (NASP) in force at any particular time. The
UK NASP meets the requirements of EU Regulation 2320/2002 applying common
standards across Europe.

All Titan staff undergo background checks in accordance with the NASP
requirements.

The following basic measures are to be applied:

Aircraft only to be accessed by validated staff on duty who have undergone

background checking
All hold baggage to be screened and accounted for
All passengers and their cabin baggage are to be screened

The Titan Airways operation shall operate to the requirements of EU 2320/2002.

Additional national legislation is applied where it exists.

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Appendix A Boeing 767-300ER

Maximum Take Off Mass (MTOM) 186,880kg

Maximum Ramp Mass (MRM) 187,333kg
Maximum Landing Mass (MLM) 140,613kg
Maximum Zero Fuel Mass (MZFM) 126,098kg

Fuel Jet A-1

Capacity 73,500Kg

Configuration 265Y

Hold Restrictions FWD

(std 8 x LD-3)
18,992 kg

AFT
(std 6 x LD-3 + Flyaway kit 635kg)
13,748 kg

Bulk Hold
2925kg

Ground power

For short turn rounds the aircraft will use APU where permitted. When required the
following specification should be supplied.

115/200V AC / 400hz
28v DC / 1000A (Only to be used when requested by crew)

Load sheet

Captain will complete manual load sheet at all times. Captain will advise dispatcher on the
required ULD/pallet loading order on receipt of load information. This will be completed
using the Loading Instruction form.

Titan Airways manual loadsheet takes account of the cumulative loading limitations and
CLIM on this aircraft type.

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Boeing 767-300ER GPOWD

265Y

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Seating Bays

Bay A Rows 1 17 105 pax

Bay B Rows 18 26 57 pax

Bay C Rows 27 41 103 pax

Standard Seating Plan

A standard seating plan (SSP) is under trial and until proven all loadsheet will require
completion of the drop down trim sheet.

During passenger boarding the Supervisor (No.1 cabin attendant) will observe and inform
the Captain
of the number of passengers in bays A, B and C, thus ensuring the SSP conditions have
been met.

SSP

All passenger bags are loaded in hold 3 with any overflow in hold 4.

There must not be a difference of more than 30 passengers between Bays A and C.

Crew baggage in hold 5 has been accounted for.

Mean Aircraft Chord and Stab trim

This is included in the trim sheet.

Carriage of livestock

Hold 5, the bulk hold, is heated for the carriage of animals. Check selection of the VENT
control.

Computerised Load-sheets

Although computerised load-sheets should be more accurate than our own manual ones,
quite often they have incorrect data and other companies occasionally use their own
standard passenger mass figures. Therefore computerised load-sheets may only be used
on long term contracts or specific handling agents once they have been certified accurate
and instructions for checking them have been promulgated via a NOTAC.

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Load sheet completion

It may be more practical to complete the loading instruction and determine the total traffic
load and complete the lower half of the load sheet first to ascertain the ATOM and
performance.

The load sheet should be prepared by entering the known information.

From, To, Date, Flight Number and aircraft registration.

Dry Operating Mass, Take-off and Trip Fuel.

Circle masses and bin types used.

Determine any Take-off or landing mass restrictions:

1. Add the take off fuel to the Maximum Zero Fuel Mass.
2. Enter the lowest of Maximum Structural Take-off mass or Performance limited Take-
off Mass.
3. Add the Trip Fuel to the lowest of either Maximum Structural landing Mass or Landing
Performance.

Enter the lowest of all three into the RTOM box, if this figure is greater than 180,000
kg be mindful of CLIM.

When the pieces and weight information is received it is a simple matter of addition.

Maximum accumulated loads

The aircraft is subject to maximum forward and aft accumulative loading. All loads forward
of B.A. (balance arm) 744 and aft of B.A. 1086 whether on the passenger deck or in the
holds cannot exceed a maximum figure. This accumulation includes, passengers, crew,
carry on luggage, hold baggage, cargo, catering, passengers seats, life jackets, seat
pocket literature, crew seats, toilets, emergency equipment, video and galley stowages.

To simplify this for operational use the fixed equipment has already been accounted for.

This leaves the commander with a simple calculation using the tables in Appendix C.

It may be utilised in two ways, when either passenger or hold load is known the maximum
for the other can be determined or, the accumulated load can be calculated on the load
sheet and checked against the table.

Another method is to obey the maximum hold position weights shown for maximum upper
deck passenger load.

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Curtailments and Substantiation

The AFM forwad and aft limits have been limited further to allow for the following:

Gear and Flap movement

Fuel density
Cargo and passenger distribution within the bay areas
Movement of cabin crew, carts and passenger during flight

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Trim Sheet Completion

Complete the flight number and date.

Obtain Dry Operating Index (DOI) from Section 6 Appendix A (also in Aircraft Data Book).

Using the index unit for the DOW used draw a line down from the index scale at the top of
the trim graph.

At each seating bay draw the line in the direction of the line gradient for the amount of load
in that area. Take care to check the value of each interval.

Caution: To facilitate fwd and aft accumulated value checks holds 1 & 2 are directly
beneath Bay A and holds 3, 4 & 5 are beneath bay C

On most occasions there will only be baggage in the aft holds. When this is the case the
drop line should pass via Bay A then B athen C tthen continue down via hold 3,4 and 5. If
there is any load in holds 1 and 2 the line should return up via hold 1 and 2 before
descending again into 3,4 and 5.

Continue the line directly down into the C of G envelope. This is the zero fuel mass line.

Mark the AZFM on the line.

Enter the fuel index column on the right of the trim sheet to determine the index change for
the take-off fuel in tanks. Find the two figures that bracket the take-off fuel on board and
move to the right for the index.

Apply the fuel index change to the ZFM line and drop down the TOM line into the C of G
envelope.

Plot the ATOM value on the TOM line. Check MAC% (Diagonal lines with circled numbers
at the top) and Stab Trim (thick grey lines).

All points must be below maximum values and within the designated restricted area of the
envelope.

It is possible to adjust the C of G by taking both points back up to the scale pertaining to
the adjustment area, make the trim change and return back to the envelope (taking care to
change the ZFM and TOM values also). However this can become unreadable and a new
load and trim sheet may be clearer.

Finally once the loading is finalised and completed within all mass restrictions and the trim
sheet has been accurately plotted for the actual loading and distribution, falling into the
allowed area of the C of G envelope for all flight phases, the load sheet may be signed.

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Remember to increase stab trim by a unit if using reduced take off thrust.

If the load sheet has been prepared by someone other than the Captain, then the Captain
must check the calculations and counter sign. The minimum requirement is the original
copy for the flight envelope and one copy to a responsible person to be left at the point of
departure.

CLIM

Lateral load imbalance

Some ULDs are not loaded evenly across the buttock line (centre line) of the aircraft
resulting in a lateral imbalance. The aircraft can tolerate this up to a point. The trim sheet
has a CLIM line to indicate the maximum take-off weight allowed with this lateral
imbalance.

CLIM control must be applied when using ULD types K, L and A.

The maximum take-off mass is also dependant upon the MAC.

Anytime that it is expected that CLIM control may be required the commander should
prepare for loading position changes to maximise the allowable mass. This may require
some trial and error to establish the best positions for the ULDs to determine the most
favourable MAC.

Once it is suspected that the MTOM is likely to be in excess of 180,000 kg a draft drop
down trim sheet should be prepared to determine a likely MAC.

a) With the MAC use the CLIM table on the loading instruction to determine the MTOM
.

b) Add together the masses of all K and/or L type ULDs and determine 9.5% of that
mass.

c) Add together the masses of all A type ULDs and determine 2.4% of that mass.

Subtract b and c from a to determine the CLIM MTOM.

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Last minute Changes (LMCs)

Last minute change details should be noted in the LMC area, then added or subtracted
from ZFM, ATOM or ELM as affected. If a LMC is within 1% of the ATOM the CofG need
not be re-plotted( original plots close to the fwd or aft limit).

Loading Certificate

It is the Captains responsibility to ensure that the aircraft is loaded safely, securely and
within all limitations and regulations. It is therefore important that he liases clearly with the
ground crew and ramp agents to ensure that when signing the Loading Certificate it is a
true representation of the mass and distribution.

Unit load devices

Individual ULD locations are annotated on the loading instruction with kilogrammes per unit
of index to enhance the accuracy of the trim sheet, should it be necessary.

To accomplish this note the weight in each position and divide it by the bracketed figure.
Add together all the results and this will provide an index shift (ve for index reduction
(left)).

Size code K,P and Q have a depth of 60.4 inches and will fit in holds 1,2,3, and 4.

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70-170 kg

82 kg

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92 kg

120 kg

127 kg

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Size codes A,L and M have a depth greater than 60.4 and will only fit in holds 1 and 2.
Size code L has a depth of 60.4 but as the width is greater than 96 it has to be loaded
lengthways.

105-170 kg

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Size Code A

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185 kg

91 kg

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B767-300ER (Take-Off Flap 5, 15 & 20) TRIM SHEET

Flight Number Date DOI

A
1
2
((MACx2.375)-59.4)xMASS +30
300,000
B
F u e l In d e x

2500 - 0 .5
C
7000 - 1 .0

1 7 ,0 0 0 - 1 .5 3
2 4 ,2 0 0 - 1 .0

2 6 ,6 0 0 - 0 .5
4
2 8 ,4 0 0 0

3 1 ,4 0 0 +1

3 3 ,6 0 0 +2
5
3 5 ,6 0 0 +3

3 6 ,8 0 0 +4
3 7 ,7 0 0 +5 0 5 15 25 35 45
F U L L W IN G S
4 3 ,0 0 0 +4
4 6 ,1 0 0 +3

4 9 ,2 0 0 +2
190,000
5 2 ,3 0 0 +1

5 5 ,4 0 0 0
180,000
5 8 ,4 0 0 -1

6 1 ,5 0 0 -2

6 4 ,6 0 0 -3 170,000
6 7 ,7 0 0 -4

7 0 ,7 0 0 -5
160,000
7 3 ,3 0 0 -6

7 5 ,7 0 0 -7
F U LL - 7 .5 150,000

140,000

130,000

120,000

110,000

100,000

90,000

0 5 10 15 20 25 30 35 40 45 50

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Completion of loading instruction

Wherever practical the ULDs should be loaded with the heaviest closest to the centre of
the aircraft and the lightest furthest away. For the forward hold the heaviest aft decreasing
forward and for the aft hold the heaviest fwd decreasing aft. A more fuel efficient aft trim
may be possible with the aft hold ULDs arranged with the heaviest aft.

Side one will be used for the majority of normal line operations.

Complete Date, Registration, Flight Number and Captains name.

Check the ULD type and maximum permitted load and note in each position (where the
ULD will not be loaded centrally place it in the bay were the most weight will be
supported).

Add all weights within each hold and record under totals (checking maximums).

Transferrto trim sheet.

If any of the ULD or hold weights are greater than those stated then it may still be possible
to depart as long as the cumulative loading on side two is observed.

Check the maximum structural laod for each ULD type and position.

Either use the number of passengers within Bay A (for FWD cumulative load) or Bay C (for
AFT accumulative load) to determine the maximum allowable hold capacity. Or use the
amount of hold weight to determine the number of passengers allowed in the upper Bay
area.

When either figure is determined annotate this on the load sheet in the appropriate place.

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BOEING 767-300ER LOADING INSTRUCTION

Totals
BULK HOLD 4 (max 5892) HOLD 3 (max 7856) HOLD 2 (max 9496) HOLD 1 (max 9496)

___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
43L 42L 41L 34L 33L 32L 31L 24L 23L 22L 21L 14L 13L 12L 11L
___ 61L 51L 45L 44L 43L 42L 41L 34L 33L 32L 31L 22L 21L 12L 11L
5 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___

___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
43R 42R 41R 34R 33R 32R 31R 24R 23R 22R 21R 14R 13R 12R 11R
61R 51R 45R 44R 43R 42R 41R 34R 33R 32R 31R 22R 21R 12R 11R
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
AFT DOOR
The Boeing position codes are painted on the hold bulkheads DOOR
FWD
ULD type ___ ___ ___ ___
Weight kg ___ ___ ___ ___
IATA Position Code 22P 21P 12P 11P
Boeing Position Code P4 P3 P2 P1
ULD Reference Number ___________ ___________ ___________ ___________

Maximum values without cumulative loading calculations Date

ULD Bulk AFT FWD Total Mass
K LD1,3 2353 1587 1587 Adults Reg
P LD2 982 1187 Children
Q LD 4,8 1964 2374 Forward Holds Flt No.
A P1,LD7,9 4748 Aft Holds
L LD5,10,11,HP 4748 Total Traffic Load Captain
M P6 4748

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Maximum structural values and cumulative loading calculations

Size Codes ULD Type Max AFT Max FWD with tie downs Max FWD no tie downs
K LD1,3 1587 2338 1587
P LD2 1224 1787 1224
Q LD 4,8 2449 3651 2449
A P1,LD7,9 6928 5102
L LD5,10,11,HP 4755 3175
M P6 7559 5102

Graphical calculation of cumulative upper vs lower deck loads

21,000
20500

0 20,000
lk
Bu
21,000

Allowable AFT Cargo Load kg

Allowable FW D Cargo Load kg

19,000
20411
18548
20,000
18,000

18984
19,000
17,000

16105 16,000 18,000

5 20 40 60 70
10 30 50 80 90 100 105
103 90 80 70 60 50 40 30 20 10 Number of Passengers
Observe maximum Zero Fuel Mass

CLIM
Maximum Take-off Mass (kg) for MAC (%)
14 15 16 17 18-26 27 28 29 30 31 32 33 34
183704 185519 185,973 186,425 186,880 186,680 186,480 186,280 186,080 185,880 185,680 185,480 185,280

Reduce MTOM by 9.5% of K and L load and 2.4% of A load

e.g. MTOM @ 28% = 186,480 kg

Total mass in ULD types K and/or L 10,000 kg (9.5%=950), total mass in ULD type A 7,800 kg (2.4%=187)
Therefore 186,480-950-187=CLIM MTOM of 185,343 kg

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Appendix B

BAe146-200QC

Maximum Take Off Mass (MTOM) 42184kg

Maximum Ramp Mass (MRM) 42410kg
Maximum Landing Mass (MLM) 36740kg
Maximum Zero Fuel Mass (MZFM) 34745kg

Fuel Jet A-1

Capacity 9362Kg

Configuration GZAPK 80/92Y

GZAPN 77Y
GZAPO 92Y/80Y
GZAPR Cargo Only

Hold Restrictions FWD (1) 1520kg

AFT (4) 1506kg

Ground power

For short turn rounds the aircraft will use APU. When required the following
specification should be supplied.

115/200V AC / 400hz
28v DC / 1000A (Only to be used when requested by crew)

Loadsheet

Captain will complete manual loadsheet at all times. Use Standard Seating Plan
below where possible for seat allocation.

Seating Bays

G-ZAPK Rows 1-3 15 seats Area A

Rows 4-15 53 seats Area B
Rows 16-18 12 seats Area C

G-ZAPN Rows 1-3 15 seats Area A

Rows 4-15 53 seats Area B
Rows 16-18 9 seats Area C

G-ZAPO Rows 1-3 18 seats Area A

Rows 4-15 64 seats Area B
Rows 16-18 12 seats Area C

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Standard seating plan

The SSP has been devised for use when computerised load planning is not
available. It allows handling agents to allocate seating and instruct baggage loaders.
When free seating is in operation, it allows the flight and cabin crew to correctly trim
the aircraft by restricting seating and instructing where the baggage is to be loaded.

The SSP allows for the carriage of a supernumerary flight deck crew and/or a
reduction to two cabin attendants.

The SSP has been designed to follow a few simple rules and guarantee that the C of
G will be within limits. To ensure this a narrower envelope has been used for the
model when designing it.

The No.1 flight attendant must confirm that the passengers are evenly distributed
around the cabin with no obvious grouping and provide the commander with the
number of passengers seated in each bay.

The bays are marked with stickers.

Passengers seated in bay C must never be more than those seated in A.

Baggage loaded aft must never be more than that loaded fwd. (The preference is
to load the forward hold to capacity before using the aft hold).

When using the standard seating plan the Commander/Loading officer must.

1. Establish whether the passengers are to be allocated seats, or 'Free seating' is

in operation

2. If the handling agent is allocating the seats they must be

issued with, and understand the SSP.

3. If the flight is 'free seating' the No.1 cabin attendant must

ensure that the Captain is provided with the number of
passengers in each bay.

4. Ensure that all under-floor loads are distributed correctly.

5. Complete and sign the load sheet, indicating which passenger masses have
been used and that all mass limitations have been observed.

6. Strike through the RTOM and or RLM boxes if not applicable.

7. Unless experience dictates otherwise, set the pitch trim to 3 for take-off. Any
out of trim load will be slight and easily corrected on rotation.

8. If loading requirements preclude the use of an SSP, use a 'drop line' load
sheet.

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Appendix C

Boeing 737-300

Reg MTOM MRM MLM MZFM Max Config

Kg kg Kg Kg Fuel
GZAPV 56699 56472 51709 49713 16140 FRT ONLY
GZAPW 63502 63276 51709 49713 16140 130Y
GZAPZ 63502 63276 52888 49713 16140 130Y
GPOWC 63502 63276 52888 49713 16140 130Y

Hold Restrictions FWD (1) 2269kg

AFT (4) 3462kg

Loadsheet

Captain will complete manual loadsheet at all times.

Ground power

For short turn rounds the aircraft will use APU. When required the following
specification should be supplied.

115/200V AC / 400hz

Passenger Seating Areas

For the trim sheet and computer load sheet the passenger compartment
is divided into areas,

See aircraft diagrams

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Standard Seating Plan

Standard Seating Plan 3 High Masses 45,000 kgs - 61,234 kgs

Baggage mass in FWD never exceeds Baggage mass in REAR

Baggage mass in REAR never more than 1200 kgs more than Baggage mass in FWD

Passengers in A never more than in C

Passengers in C are between 6 and 16 more than in A

Standard Seating Plan 2 Mid Masses 42,000 kgs - 53,000 kgs

Baggage mass in FWD never exceeds Baggage mass in REAR

Baggage mass in REAR never more than 1500 kgs more than Baggage mass in FWD

Passengers in A never more than 4 more than in C

Passengers in C never more than 12 more than in A

Standard Seating Plan 1 Low Masses 34,000 kgs - 50,000 kgs

Baggage mass in FWD never more than 500 kgs more than Baggage mass in REAR

Baggage mass in REAR never more than 1000 kgs more than Baggage mass in FWD

Passengers in A never more than 6 more than in C

Passengers in C never more than 6 more than in A

61,234
High

SSP

3 53,000 kgs

High SSP
50,000 kgs
2
45,000 Mid SSP

1
42,000
Low

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Appendix C

Boeing 757-200

Reg MTOM (kg) MRM (kg) MLM (kg) MZFM kg) Config
GZAPX 106,000 106,243 89,811 83,460 192Y

Fuel Jet A-1

Capacity 34197Kg

Hold Restrictions FWD (1) 4672kg

AFT (4) 7393kg

Loadsheet

Captain will complete manual loadsheet at all times.

Ground power

For short turn rounds the aircraft will use APU. When required the following
specification should be supplied.

115/200V AC / 400hz

Passenger Seating Areas

For the trim sheet and computer load sheet the passenger compartment
is divided into areas,

G-ZAPU Rows 1-9 54seats Area A

Rows 10-27 99 seats Area B
Rows 28-36 54 seats Area C

Be aware there is no row 13.

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Appendix E

DANGEROUS GOODS NOTICE TO COMMANDER (NOTOC)

Airport of Air way-bill Proper Shipping Name Class or division for class UN or ID Subsidiary Number of Net Radioactive Packing Cargo A/c Emergency Loading
unloading number I also compatibility group Number risk packages quantity or material group only (X = drill position
transport Category of yes) number
index per package
package

Other special loads

Airport of Air way-bill Number of packages Description of Loading position
unloading number goods

I certify the dangerous goods listed above have been accepted in accordance with the Additional information
requirements of the JAR-OPS1 / Air Navigation Order and the IATA Dangerous Goods Regulations
for the safe transport of dangerous goods by air

Signature
I certify that the above items have been loading according to the loading instructions in the
positions stated and that there is no evidence of leakage

Signature

I certify that I have read and noted the above information

Captain's Signature

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Appendix F

BAe146-200QC/QT

Royal Mail Operation

Turnround Plan

Issue 2
As at
March 2009

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This document contains details of Titan Airways requirements and expectations of handling
agents when providing turnrounds on the BAe146-200QC/QT aircraft whilst operating flights on
behalf of the Royal Mail. These instructions are designed to ensure a safe and efficient turn
round for all staff (Titan and 3rd party). Individual handling company procedures may be more
restrictive and in this case such procedures should take precedence.

Taxy Aircraft should where possible be parked on a self manoeuvring stand. Marshallers
where available may be used to assist in guiding the aircraft into position.

Shutdown All ground crew and equipment must be available in good time prior to the aircraft arriving
on stand.

One ground crew member may approach the aircraft from the front ONLY to chock nose-
wheel once the aircraft has come to a standstill. All other ground crew MUST remain
completely clear of the aircraft until such time as the anti-collision beacon has been
turned off. Caution must always be exercised when approaching the aircraft. Vehicles
must be driven at low speed and a banksman MUST be used when reversing towards the
aircraft,

Where the agent has been notified of an unserviceable APU then this may also be
connected at this time provided the approach is ONLY from in front of the aircraft.

Chocks / Cones Chocks should be placed under the nose or main wheels where available.

Where cones are available they should be place at the wingtips

Tail Strut / Sill Two ground staff members should collect the tail stand and sill protectors. These must
Protector be fitted to the aircraft prior to any unloading/loading operation.

Tail Strut
A tail strut is available and is stowed in the aft underfloor hold (Hold 4). This is to be in
position during entire un-loading and loading process.

Arrival Procedure (Place in position prior to any unloading)

Remove strut from housing in rear hold.
Place strut under jacking adapter
Ensure release valve in secure by turning clockwise
Use manual pump to raise A (see diag below) into jacking adapter
Secure unit by installing shear pin

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NOTE : If securing pin not re-attached after stowing sill protectors and tail strut, warning
light in cockpit will not extinguish.

Sill Protectors

Sill protectors are available and are stowed in the aft underfloor hold (Hold
4). These are to be used for all turnrounds. Protectors must be fitted
immediately after door opening. Once all ULDs are loaded protectors
shall be removed prior to door closure and re-stowed in the hold.
Despatcher shall confirm to Captain that both sill protectors and tail strut
stowed prior to door closure.

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Forward Steps Passengers steps suitable for a 1.95m sill height should be placed at the forward
passenger door on arrival.

GPU Aircraft will normally use APU during turnround. In the event of u/s APU the following
spec GPU will be required.

115V AC 3 phase 400Hz 90Kva OR IN EMERGENCY 28V DC / 2000A

Operation of The freight door is controlled from the forward entry door vestibule. The flight deck crew
Freight Door will operate the freight door at all times.

HiLo positioning Once the freight door is opened and the sill protectors are in position, the Hi Loader
should be carefully positioned at the aircraft side.

Dolly Alignment Where possible an additional dolly should be placed between the HiLo and the dollies
used for transport. This will keep all vehicles clear of the wing area and expedite the
loading/unloading process.

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Securing of Securing straps on ALL ULDs MUST be secured to the floor tracking prior to being
Straps loaded onto the aircraft.

FAILURE TO COMPLETE THIS ACTION CAN RESULT IN SUBSTANTIAL

STRUCTURAL DAMAGE TO THE AIRCRAFT

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On-load Order of loading ULDs must be agreed with the Captain.

For the QC aircraft only the following can be used as a guide.

For the QT Freighter aircraft only the following can be used as a guide.

Loading - ULDs should be loaded one at a time. Since the aircraft has a roller floor the ULD
Maneuvering of should move easily within the cabin area. If a lot of additional effort is required to
ULDs move a particular ULD then the loading process should be STOPPED. Check for
any obstructions at both floor and locker levels before proceeding. If the ULD
continues to be difficult to load check the load inside the ULD as an uneven load
may cause the base to bow slightly resulting in the ULD being more difficult to load.
If the ULD still continues to be too difficult to load it should be removed, withdrawn
from service and reported. DO NOT use extreme force to move a ULD as this may
result in injury and/or damage.

DO NOT push the ULDs at excessive speed whilst inside the aircraft as this may
result in a heavy impact leading to possible damage to the aircrafts structure.
Securing the
ULDs inside Once each ULD is moved into place inside the aircraft, it MUST be secured in to
the Aircraft place using the floor mounted bear clamps. There are five such bear clamps

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across the width of the ULD (and the fuselage).

Securing &
Releasing the To secure the bear clamp, pull the rear of the clamp upwards. The clamp is a
Bear traps ratchet type mechanism and will click in place over the lip on the base of the ULD
when the rear is lifted. All appropriate bear clamps and all guide rails should be in
the UP or Locked position to secure each ULD. To release the bear clamp
depress the middle to release the ratchet, the clamp will then return to the down or
unlocked position.

Picture of Bear
Clamp in Down
(Unlocked) and
Up (Locked)
positions.

Picture of side
guide on the
side of the final
ULD position in
the Up position

Note: It is essential that before the next ULD is moved forward, the preceding
ULD is secured as described above.

The loading of the rear-most ULD onto the aircraft will require that the rear-

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Loading the most line of bear clamps be placed in the UP position prior to loading. The
rearmost ULD ULD should then carefully be slid into position under the bear clamps. When
loading this last ULD there may sometimes be difficulty in maneuvering it into
position. This process may be made easier by placing the rear bear clamp nearest
to the freight door in the down position during the initial loading process, to allow
more flexibility to maneuver the ULD into the remaining clamps. This bear clamp
MUST then be lifted once the ULD is in place. Raising the level of the ULD
platform on the Hi-loader slightly above the sill height of the aircraft may also assist
this process. The side guides should then be lifted to secure the side of the ULD
along the freight door edge (see lower picture on previous page).
Differences on
BAe146 QT The layout of the rear-most bear traps on the BAe146QT freighter differ slightly
(Freighter) from the BAe146QCs. On the QC variant all of the rear-most bear clamps lift from
compared to the rear as described above. On the Freighter however, the middle three rear bear
QC clamps are designed to be used to secure the last ULD as well as a mini pallet
behind the last full size ULD position, and therefore lift from the front (ie. they are
the reverse of the other bear clamps). The design is the same but these traps lift
from the front towards the rear of the aircraft. This gives the impression that when
they are in the down position that they are offset forward by a small amount from
the two outer clamps (see the bottom of the picture below). This is not the case
however, and these clamps when lifted, will be in line with the two outer clamps.
Please be aware that these three bear clamps MUST be in the up position prior to
loading the last ULD as they cannot be raised once the ULD is in place above
them.
Photo of:
BAe146 QT
Freighter rear
position

Removal of Tail Once the last ULD has been loaded and secured in position all ground crew should exit
Strut / Sill the aircraft and the HiLo removed.

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Protectors Departure Procedure (Remove after ULD position E has been loaded)
Remove shear pin
Turn release valve anti-clockwise
Gently allow A to retract to enable unit to be pulled clear of jacking
adapter
Replace shear pin
Allow A to fully retract (allow 30-60 secs)
Re-stow in the aft hold.

This should be secured in its correct stowage in the rear hold.

One ground crew member should remove the sill protector once the HiLo has been
removed. This should be secured in its correct stowage in the rear hold.

Despatcher shall confirm to Captain that both sill protectors and tail strut stowed prior to
door closure.

Steps On instructions from the crew member operating the freight door, the steps should be
removed. A ground crew member must be on hand ready to carry out this task once the
loading has been completed.

Chocks / Cones Remove

Start Crew Start crew should be in position no later than STD-5.

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Appendix G

Boeing 737 Freighter

Royal Mail Operation

Turnround Plan

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Intentionally Blank

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This document contains details of Titan Airways requirements and expectations of handling
agents when providing turnrounds on the Boeing 737 Freighter aircraft whilst operating flights on
behalf of the Royal Mail. These instructions are designed to ensure a safe and efficient turnround
for all staff (Titan and 3rd party). Individual handling company procedures may be more restrictive
and in this case such procedures should take precedence.

Taxy Aircraft should where possible be parked on a self manoeuvring stand.

Marshallers where available may be used to assist in guiding the aircraft into
position.

Shutdown All ground crew and equipment must be available in good time prior to the
aircraft arriving on stand.

One ground crew member may approach the aircraft from the front ONLY to
chock nose-wheel once the aircraft has come to a standstill. All other ground
crew MUST remain completely clear of the aircraft until such time as the anti-
collision beacon has been turned off. Caution must always be exercised
when approaching the aircraft. Vehicles must be driven at low speed and a
banksman MUST be used when reversing towards the aircraft,

Where the agent has been notified of an unserviceable APU then this may
also be connected at this time provided the approach is ONLY from in front of
the aircraft.

Chocks / Cones Chocks should be placed under the nose or main wheels where available.

Where cones are available they should be place at the wingtips

Sill Protector Ground staff members should collect and install the sill protectors. These
must be fitted to the aircraft prior to any unloading/loading operation.

Sill Protectors

Sill protectors are available and are stowed

GZAPV - Behind forward bulkhead

GZAPW - Forward hold
GZAPZ - Forward hold
GPOWC - Forward hold

These are to be used for all turnrounds. Protectors must be

fitted immediately after door opening. Once all ULDs are
loaded protectors shall be removed prior to door closure and re-
stowed. Despatcher shall confirm to Captain that both sill
protectors stowed prior to door closure.

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Forward Steps Passengers steps should be placed at the forward MAIN door on arrival.
This is to enable the crew to safely release the vent panel on the freight door
prior to opening. The steps will need to be placed at a slight angle to the
door in order to achieve this.

GPU Aircraft will normally use APU during turnround. In the event of u/s APU the
following spec GPU will be required.

115V AC 3 phase 400Hz 90Kva OR IN EMERGENCY 28V DC / 2000A

Operation of The freight door is controlled from the forward entry door vestibule. The flight
Freight Door deck crew will operate the freight door at all times.

HiLo positioning Once the freight door is opened and the sill protectors are in position, the Hi
Loader should be carefully positioned at the aircraft side.

Bear Clamp To Release

Release Press release button in centre to un-secure.

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Securing of Securing straps on ALL ULDs MUST be secured to the floor tracking prior
Straps to being loaded onto the aircraft.

FAILURE TO COMPLETE THIS ACTION CAN RESULT IN SUBSTANTIAL

STRUCTURAL DAMAGE TO THE AIRCRAFT

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On-load Order of loading ULDs must be agreed with the Captain. The diagram may
be used as a guide only.

Manoeuvring of ULD should be loaded one at a time.

ULDs (Loading)
There should be a balanced loading process. ULDs loaded into positions
C5-C8 should not be put into position all at once. A balance of ULDs msut
be in postion C1 to avoid any chance of the aircraft tipping on its tail.

Since the aircraft has a roller floor the ULD should move easily within the
cabin area. If additional effort is required to move a particular ULD then the
loading process should be STOPPED. Check for any obstructions at both
floor and locker levels before proceeding. Check appropriate bear claps and
all guide rails are in the UP position.

Each ULD must be secured in place by use of the floor mounted bear
clamps. It is essential that before the next ULD is moved forward, the
first unit is secured.

To Secure
Pull up in rear of clamp

When loading the last ULD there may be some difficulty in manoeuvring this
onto the aircraft. This process may be made easier by raising the ULD
platform level slightly above the sill height of the aircraft.

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Removal Sill One the last ULD has been loaded and secured in position all ground crew
Protectors should exit the aircraft and the HiLo removed.

Departure Procedure (Remove after ULD position C1 has been loaded)

One ground crew member should remove the sill protector once the HiLo has
been removed. This should be secured in its correct stowage behind the
forward bulkhead.

Despatcher shall confirm to Captain that both sill protectors and tail strut
stowed prior to door closure.

Steps On instructions from the crew member operating the freight door, the steps
should be removed. A ground crew member must be on hand ready to carry
out this task once the loading has been completed.

Chocks / Cones Remove

Start Crew Start crew should be in position no later than STD-5.

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