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ProblemSolving DecisionMaking

The document outlines a 3-day workshop on problem solving and decision making. The workshop will teach participants four key thinking processes from Kepner-Tregoe: situation appraisal to prioritize issues; problem analysis to identify root causes; decision analysis to evaluate options against objectives and risks; and potential problem analysis to anticipate future problems and opportunities. For each process, the outline describes the steps and techniques that will be covered, such as creating a problem statement, testing hypotheses, comparing alternative choices, and preparing contingency actions. Additional topics like questioning skills may also be addressed if time allows.

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76 views1 page

ProblemSolving DecisionMaking

The document outlines a 3-day workshop on problem solving and decision making. The workshop will teach participants four key thinking processes from Kepner-Tregoe: situation appraisal to prioritize issues; problem analysis to identify root causes; decision analysis to evaluate options against objectives and risks; and potential problem analysis to anticipate future problems and opportunities. For each process, the outline describes the steps and techniques that will be covered, such as creating a problem statement, testing hypotheses, comparing alternative choices, and preparing contingency actions. Additional topics like questioning skills may also be addressed if time allows.

Uploaded by

Filipe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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WORKSHOP OUTLINE

PROBLEM SOLVING
& DECISION MAKING
A 3-DAY INTENSIVE LEARNING EXPERIENCE DURING WHICH YOU WILL LEARN HOW TO USE THE FOLLOWING
KT CLEAR THINKING PROCESSES.

Situation Appraisal: break down any situation into specific components, and determine who will do what,
and by when.

Create a clear and complete list of all the issues related to a particular situation
Use three key criteria to put the list in priority order, so action can be taken on the right thing at the right time
Plan appropriate action for each concern and assign involvement to ensure the best outcome
Communicate priorities and ownership easily

Problem Analysis: a structured way to quickly find the cause when things are not working as they should.
Define problem scope through setting up a simple, clear problem statement and then use four key categories of
information to precisely describe the problem
Identify the problem using Kepner-Tregoes unique approach of comparing items that do not have the problem
to those that do, use clues to identify specific changes that caused the problem
Create and test hypotheses about possible causes to eliminate ones that dont support known facts
Confirm the true cause before taking action to fix it

Decision Analysis: understand how needed benefits will influence your choice, see how well various options
meet your needs, and ensure that your choice can stand the test of time.
Identify scope and gain consensus by focusing on identifying objectives, then choices, and finally on risks
before committing to a final choice.
Identify criteria that will be used to evaluate choices, including clear measures of success
Understand which criteria are mandatory and which are not, and how much influence non-mandatory
criteria will have
Use simple-but-robust techniques for comparing performance of alternatives
Consider risks associated with alternatives

Potential Problem Analysis: consider what might go wrong with future actions, identify ways to keep bad
things from happening, and/or minimize damage.

Brainstorm a list of things that could impact the success of a plan or action
Put the list in priority order so action can be taken on the right thing at the right time
Identify and prevent possible causes for each potential problem
Prepare actions to minimize effects if problems happen along with triggers to ensure those actions happen only
when needed
Learn Potential Opportunity Analysis: a similar process for identifying and leveraging future opportunities

Additional topics: covered if time and learner interest are available.


Questioning Skills
Advanced topics for each process (e.g. for Problem Analysis: Think Beyond the Fix; Using PA for Specific
Types of Problems; etc.)

www.kepner-tregoe.com

700-46-P522415A

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