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Mondala, Alexandra Vanessa M

Alexandra Vanessa M. Mondala is seeking a position where she can contribute her skills, knowledge, and abilities. She has over 7 years of experience in customer support roles at Sykes Asia Inc, including handling email, chat, and abuse content moderation. She is knowledgeable in Microsoft Office and has a typing speed of 38 wpm. Mondala has a Bachelor's degree in Computer Engineering from Centro Escolar University and training from PLDT. Her references include her current team manager and a technical trainer from Sykes Asia Inc.

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Jonas Mondala
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40 views3 pages

Mondala, Alexandra Vanessa M

Alexandra Vanessa M. Mondala is seeking a position where she can contribute her skills, knowledge, and abilities. She has over 7 years of experience in customer support roles at Sykes Asia Inc, including handling email, chat, and abuse content moderation. She is knowledgeable in Microsoft Office and has a typing speed of 38 wpm. Mondala has a Bachelor's degree in Computer Engineering from Centro Escolar University and training from PLDT. Her references include her current team manager and a technical trainer from Sykes Asia Inc.

Uploaded by

Jonas Mondala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Alexandra Vanessa M.

Mondala
Blk 528 Lt 38 Ph5B Orchids St. Heritage Homes, Marilao
Bulacan
+63905-222-7967
alexvanessamondala@gmail.com
Career Objective:

To obtain a position where I will contribute my skills, knowledge and abilities


that satisfies the interest of the company.
Employment History
Sykes Asia Inc.:

February 2012 Present

Position Title : Customer Support Representative


Email and Chat Support

May 2010 - January 2012

Position Title : Customer Support Representative


Abuse Content Moderation
Duties and Responsibilities:

Answer e-mail and help solve customer problems.


Answering customer problems through chat.
Think of ways to improve customer service and operations protocols to
prevent repeat problems.

Work efficiently in order to meet daily goals.


Display a strong sense of critical thinking and uses good judgment when
escalating issues.

Review uploaded and reported images and other content, removing any
content that violates the accounts Terms of Service.

Responds professionally when being exposed to explicit or graphic


material. Show good judgment when enforcing the Terms of Service.

Achievement: Top agent on numerous occasions.

Technical skills Operating systems: Windows7/Vista/XP/2000/9x,MS Office


2007/2000; Typing Speed: 38-wpm.

Knowledgeable in Excel, Powerpoint, Word Document

Educational Background:

Engineering

Bachelor of Science Major in Computer


Centro Escolar University, Mendiola

Manila
Secondary:

St. Mary's Academy of Sto. Nino - (2001 2005)

ON THE JOB TRAINING:

APRIL-MAY 2009
Philippine Long Distance Telephone Company (PLDT)
rd

3 floor E-Tech Training Division


(Boni, Mandaluyong City)
Personal Background:

Date of Birth: August 12, 1988


Civil Status: Single
Nationality: Filipino
Gender: Female
Character Reference:

Joyce Ann Montenegro

Team Manager

09335742625

Sykes Asia Inc

Irene Estrella

Technical Trainer

Sykes Asia, Inc

09178210369

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