THARANI SINNIAN
Contact Details
Address : No 503, Block E3, Enggang Apartment, Jalan 6, Bukit Idaman
68100, Batu Caves, Selangor
Mobile No : 016-3074509
E-mail : tharanisinnian@yahoo.com
Personal Particulars
Age : 25
Date of Birth : 31st December 1992
Nationality : Malaysian
Gender : Female
Marital Status : Single
IC No : 921231-14-5212
Academic Qualification
Qualification : Bachelor’s Degree
Field Of Study : Human Resource Management
Major :-
Institute/University : Open University Malaysia
Grade : In progress
Graduation Year :-
Experience
Experience Level : Total 3 Year of Experience in Customer Service Field
Employment History
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Company Name : Scicom MSC Bhd (McDonalds)
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Position Title : Customer Service Representative
Position Level : Executive (Part time)
Specialization : Customer Service
Industry : Call Centre / IT-Enabled Services / BPO
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Duration : June 2012 – December 2012 (6Months)
Monthly Salary : MYR 1500
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Responsibilities : Handles customer’s enquiry and taking in orders for delivery in
Regards with McDonalds products and services.
Experience Gained : Gained first-hand experience of call centre environment. Skilled in
Internet usage and software applications. Able to perform under
Pressure and heavy workload. Good team player and multitasking
capabilities.
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Reason for Leaving : Contractual position
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Company Name : Srg Asia Pacific Sdn Bhd (U Mobile)
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Position Title : Customer Service Representative
Position Level : Executive
Specialization : Customer Service
Industry : Call Centre / IT-Enabled Services / BPO
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Duration : June 2013 – December 2013 (6 Months)
Monthly Salary : MYR 2700
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Responsibilities : Handles customer’s enquiry on prepaid registration, line
Unsuspension /unbarring and network issues regards with U Mobile
telecommunication products and services.
Experience Gained : Gained firsthand experience of call centre environment. Skilled in
Internet usage and troubleshoot software applications. Able to perform
under pressure and heavy workload. Good team player and multitasking
capabilities.
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Reason for Leaving : Contractual position
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Company Name : CSC Malaysia Sdn Bhd
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Position Title : Service Desk Analyst
Position Level : Executive
Specialization : Technical Support
Industry : Call Centre / IT-Enabled Services / BPO
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Duration : March 2015 – June 2017
Monthly Salary : MYR 3500
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Responsibilities : Liaise and Act as a single point of contact for phone calls and emails
From PayPal user’s regarding account management queries and IT issues
Take ownership of user problems and follow up the status of problems on
Behalf of the user and communicate progress in a timely manner. Basic
Active Directory knowledge. Creating user accounts, reset passwords,
Create groups etc. To arrange for external technical support where
Problems cannot be resolved
Experience Gained : Gained first-hand experience of technical helpdesk environment. Skilled
In basic troubleshooting and resolution software applications. Able to
Perform under pressure and heavy workload. Good team player and
Multitasking capabilities. Gained experience in End user remote support.
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Reason for Leaving : Contractual Position
Languages
(Proficiency: 0 = Poor – 10 = Excellent)
Languages Spoken Written Reading
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English 10 10 10
Bahasa Malaysia 10 10 10
Tamil 10 0 0
Computer literate : Microsoft office Application : (Eg. Ms. Word, Ms. Excel, Ms.
PowerPoint) Email: Outlook and Lotus Notes
: Windows Domain, Active Directory, Terminal server, Printers
: Internet, Hardware, VPN
Job Preferences
Expected Salary : MYR 4200 ( Negotiable)
Willingness to Travel : No
Willingness to Relocate : No
Transportation : Own Transport
References
Name: Mohd Tarmizi Abdullah
Designation: Manager - SRG Asia Pacific
Contact: 0182000408
Name: Ms Chandra
Designation: HR Executive – Scicom Msc Bhd
Contact: 0166498002
Name: Ms Grace
Designation: Team Leader –CSC Malaysia Sdn Bhd
Contact: 0102838596
ADDITIONAL INFORMATION
Strengths
- Ability to work individually and as team member
- Hardworking and responsible
- Able to interact well with people from all level of management
- Able to work independently and committed to work
- Have good communication skills, responsible and self-motivated
- Able to adapt quickly to new environment
