Refund policy
Returns
We offer a 30 day return policy at the discretion of the Museum. Please contact us about exchanges of sizes or colors.
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags, unwashed, in the original packaging, and able to be restocked.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please email estore@sbnature2.org with your name and order number.
If there was a problem with your order, please email us at estore@sbnature2.org.
Refunds (if applicable)
Customers will have to supply their own return shipping for all orders. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at estore@sbnature2.org.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded. Additional discounts not available on Sale priced items.
Exchanges (if applicable)
If you need to exchange your order for the same item but a different color or size, send us an email at estore@sbnature2.org to check on availability.
Send your item to: Santa Barbara Museum of Natural History, 2559 Puesta Del Sol, C/O Museum Store, Santa Barbara CA 93105, United States.
Shipping
To return your product, you should mail your product to: Santa Barbara Museum of Natural History, 2559 Puesta Del Sol, C/O Museum Store, Santa Barbara CA 93105, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.