Genesys Cloud CX

1,396 reviews

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Exceed.ai

85 reviews

Exceed.ai is an AI assistant to your sales and marketing teams that enables you to scale lead capturing, qualification and nurturing via two-way email and website conversations.

Radarr

37 reviews

Radarr is the world's most comprehensive social intelligence platform that helps marketers make better business decisions by collecting, augmenting and integrating social, online and Offline News, with Dow Jones Factiva, on one easy-to-use platform.

Latitude by Genesys

3 reviews

The Latitude by Genesys collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and managers with the tools to manage the debt collection and recovery process. Extending credit to consumers, debt collections, and collections and recovery on delinquent or charge-off accounts are all complex functions. And outdated solutions or those not designed for such complexities are less efficient. These gaps in functionality put pressure on agents who are trying to meet their goals while adding the challenges of inventory management and, ultimately, lowering recovery rates. Latitude by Genesys® provides the complete answer to your accounts receivables challenges— from day one delinquency through charge-off and debt sale. By bridging your servicing platform with Latitude, all the necessary information—current and historic—is available to agents in a single desktop on a single platform. This leads to a better customer experience, improved recovery rates and increased agent effectiveness. Latitude by Genesys is a standalone product that integrates with the Genesys Cloud®, PureConnect™ and Genesys Engage™ platforms.

Genesys Cloud EX

3 reviews

The Genesys Cloud EX™ solution is designed to help companies support their workforce with technology that improves their overall experience. You’ll have access to more accurate forecasting and scheduling, which addresses your employees’ desires for better balance between work and life commitments. It also enables you to support remote, hybrid and office-based work.