ISM 5 Foundation Courseware – English: The practical basis for modern IT service management and customer satisfactionEbookISM 5 Foundation Courseware – English: The practical basis for modern IT service management and customer satisfactionbyRolf SmitsRating: 0 out of 5 stars0 ratingsSave ISM 5 Foundation Courseware – English: The practical basis for modern IT service management and customer satisfaction for later