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Cox Mobile protection plan
Protect your phone
One in five people will have their phone lost, stolen or damaged this year.† When accidents happen, the Cox Mobile Protection Plan has you covered and may help save you money if you have to replace your device.
Cell phone protection plans & pricing
Get protected against the unexpected
Protect your phone from drops, spills and more from day one. If you’re a new mobile customer, simply add the Cox Mobile Protection Plan during checkout. Monthly device protection plan prices are based on the device’s tier.
Plans starting at
$7.00/mo*
*Coverage is optional. Cancel any time for a prorated refund of unearned charges. Cox Mobile Protection Plan will continue monthly until canceled. Other restrictions, terms, and conditions apply.
Cell phone protection plan benefits
We can help get you back on track
When the unexpected happens, you can save money by repairing or replacing your phone through the Cox Mobile Protection Plan.
As soon as next day replacement1
Replace your eligible lost, stolen, broken, or malfunctioning phone fast and hassle-free.
Unlimited cracked screen repair2
Get $29 cracked screen repair, per claim for eligible devices. Choose a uBreakiFix® by Asurion location, have a technician come to you, or mail in for repair.2
Unlimited battery replacement3
When your phone’s not holding a charge like it used to, after diagnostic testing, your device may be eligible for a battery replacement.
Expert tech support
Get help from our tech experts 7 days a week via chat or phone for help with setup, troubleshooting, and more.
Help save your wallet
From phone loss and theft to accidental damage and malfunction, you can significantly reduce out-of-pocket costs when something happens to your phone.
Unlimited Photo + cloud storage4
Say goodbye to device storage constraints. Back up all your pictures and videos, included with your protection plan.
Cox Mobile Protection plan FAQs
Your questions answered
Who may enroll in the Cox Mobile Protection Plan?
Any Cox Mobile customer may enroll in the Cox Mobile Protection Plan with an eligible device. Customers may enroll a newly purchased device or an eligible device they bring with them.
I’m interested in the Cox Mobile Protection Plan. How do I enroll?
You may add Cox Mobile Protection Plan during checkout online, in-store, or by calling Cox when you purchase a new device or bring your own eligible device.
Can I enroll in Cox Mobile Protection Plan at any time?
At this time, Cox Mobile customers may only enroll an eligible device:
How am I billed for the Cox Mobile Protection Plan?
For your convenience, the Cox Mobile Protection Plan monthly charge, plus any applicable taxes, will appear on your Cox Mobile bill.
May I easily cancel my Cox Mobile Protection Plan?
Yes. You may cancel Cox Mobile Protection Plan at any time by calling 800.234.3993 or by logging into your Cox online account and receive a prorated refund of your unused monthly charge.
What is Cox Mobile Protection Plan?
With Cox Mobile Protection Plan, you’ll have peace of mind knowing that, should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.
What’s covered with the Cox Mobile Protection Plan?
Cox Mobile Protection Plan covers your device in the event of:
Does the Cox Mobile Protection Plan also cover all of my accessories?
Depending on your claim, the following may be covered:
Are all devices eligible for same-day cracked screen repair?
No, as soon as same-day cracked screen repair is available for eligible devices in select areas. Same-day repair option depends on claim approval time, parts availability and technician availability.
What locations are available for me to get a cracked screen repair?
If your device is eligible for cracked screen repair, once your claim is approved, the claims expert or web portal will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you or mailing your device in for repair. Repair options are all subject to parts, location and technician availability.
How many times can I file a claim for a battery replacement?
You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer’s warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan’s claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.
What locations are available for me to get a battery replacement?
If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.
How can I access my Cox Mobile Protection Plan tech support benefits including unlimited photo storage?
Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at cox.my.asurion.com. All you have to do is sign in or create a new account to get started.
What does the Cox Mobile Protection Plan not cover?
Please note that this is not an exhaustive list. The following are excluded from coverage, losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall. For a full list of exclusions and limitations, refer to the Cox Mobile Protection Plan Terms and Conditions.
Why do I need a Cox Mobile Protection Plan when some devices come with a warranty?
While new devices generally come with a manufacturer’s warranty, that warranty typically covers mechanical and electrical breakdown for 12 months. Asurion can help connect you with the manufacturer if the warranty covers the breakdown. Cox Mobile Protection Plan provides benefits above and beyond the manufacturer’s warranty.
Who provides the Cox Mobile Protection Plan?
Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.
Looking for more?
Mobile devices
See which of the latest phones and tablets you can add to your mobile plan.
Visit the Cox Store
Come in and chat with us about adding Cox Mobile to your current services.
Mobile data plans
Check out our flexible data plan options designed to fit your lifestyle and budget.
†According to data from 2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.
1Excluding Sunday and subject to parts, location and availability. Provided by the insurance program and the service contract program.
2Cracked screen repair is available for select smartphones. Repair options depend on location, parts and technician availability. Provided by the service contract program.
3Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Subject to parts, location and technician availability. Provided by the service contract program.
4Video size limitations may apply. To download the Asurion Photos app, go to the App Store or Google Play to download. Provided by the tech support program.
*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.
Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.