Hacked Website Clean-up Service
Has your website been hacked? Combell will restore it immediately
SiteSweep allows us to restore your hacked website. Malicious code is removed so you can get back online quickly and securely.
How do our engineers restore your hacked website?
1. Analysis of your website
Files and databases are analysed to identify the hack.
2. Removing the hack
The malicious code in your website is removed. Your website's files and databases are restored and edited where necessary. Always with the utmost care so that your website can continue to run smoothly.
3. Restoring backups
If necessary, we restore backups of your files and/or databases.
4. Installing updates
We update (if possible and necessary) your software, plug-ins and hosting settings to prevent new problems.
After a hack, your website is back online in no time
Quickly back online
Within 48 hours, we will remove the hack and your website will be back online.
Optional rush service
No time to waste? With SiteSweep Premium, we go the extra mile: the hack is removed within 24 hours!
Feedback and advice
Afterwards, you will receive feedback on what we did as well as advice on things you can/should do to prevent another hack.
What do we need to restore your hacked website?
Your code is still supported
The core components of your website should be recent enough. Otherwise, your website will remain vulnerable to new hacks even afterwards.
- The core components of your website need to be updatable.
- Your own code supports a PHP version that has not reached its end of life.
You give access to your website
Our engineers must have access to the back-end of your website. And your source code must not be encrypted. This is the only way they can completely remove the hack.
How do you request a SiteSweep?
- Log in to the control panel
- Go to your hosting package
- Select SiteSweep under 'Security'
- Complete your order
- Via a secure link, you provide us with login details
Frequently asked questions about our clean-up service for hacked websites
What if I get hacked again after a SiteSweep?
Conditions for a free SiteSweep:
- You followed our advice after the first SiteSweep (e.g. renew your passwords)
- You have not undone our changes
- A new hack that uses a vulnerability not known during the first SiteSweep is not covered by our guarantee
What if you guys cannot remove the hack?
We will also return your website to the state in which we found it, meaning we will undo any changes we have made. Request a SiteSweep - Now € 199
How much time will it take for my hacked website to be back online?
If you need a faster solution, you can select our premium rush service when placing your order. We will then guarantee a solution within 24 hours.
Of course, you will have to provide our engineers with immediate access to your website, otherwise they will not be able to get started. Request a SiteSweep - Now € 199
Need advice to restore your hacked website?
Our specialists are available 24/7 to provide you with advice. Feel free to contact Simon and his colleagues via e-mail or by phone.
