Member Care Hub

Welcome to the Member Care Hub!

Thank You for Being Part of the Alert1 Family

Useful Information for Our Valued Members:

Your personal alarm system is easy to set up and operate!

Please locate your device below and follow the written or video instructions.

If you have an In-Home system, simply plug in the base unit and push the button on your pendant. You should hear a Command Center agent speaking to you through the base unit. Communicating through the base unit, inform the agent you are testing your new medical alert system. Your system is now fully activated.

How to Set Up and Test Your
In-Home Classic Medical Alert System

How to Set Up and Test Your
In-Home Wireless Medical Alert System

If you have an On-the-Go Pendant system, simply push the button on your pendant. You should hear a Command Center agent speaking to you through the pendant. Inform the agent you are testing your new medical alert system. Your system is now fully activated. Plug the pendant into its charging cradle to re-charge your unit as needed.

If you have an On-the-Go Wristband system, simply push the button on the device. You should hear a Command Center agent speaking to you through the device. Inform the agent you are testing your new medical alert system. Your system is now fully activated. Plug the device into its charging cradle to re-charge your unit as needed.

If you have an On-the-Go Wrist Watch system, simply plug in the charging station and place your watch in the cradle until fully powered. To test, press the SOS button for 5 seconds. You should hear a Command Center agent speaking to you through the watch. Inform the agent you are testing your medical alert system. Your system is now fully activated. Plug the watch into its charging cradle to re-charge your unit as needed.

How to Set Up and Test Your
On-the-Go Medical Alert System

How to Set Up and Test Your On-the-Go
Wrist Watch Medical Alert System

Be on the lookout for your monthly Member Newsletter, sent via email. You’ll discover relevant news stories, great recipes, and helpful facts—specifically tailored to senior lifestyles.

Do you love a bargain? Participate in our Friends for Life referral program, and BOTH you and your friend will receive one FREE month of service if they sign up for a new Alert1 membership. There is no limit to the number of referrals you can make to family, friends, and neighbors!

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