Help & Customer Service
Welcome to the Help & Customer Service section of our website! Here, you'll find a comprehensive suite of resources designed to assist you with any inquiries or issues you may encounter. Whether you need help with an order, have questions about our products, or require technical support, our dedicated team is here to provide you with prompt and effective solutions. Navigate through our FAQs, troubleshooting guides, and contact options to find the support you need. Our commitment is to ensure your experience with us is smooth and satisfying.
- What does Cash on Delivery (COD) mean?
- What is "Pay with Account Credit"?
- Purchase order approval rules
- What payment options do you offer?
- How does Stripe (Credit/Debit Card) payment work?
- Can I pay via PayPal?
- What is Purchase Order (PO)?
- What is Net 30?
- How do I use Bank Transfer?
- Can I pay by Check or Money Order?
- What is "Pay with Account Credit"?
- Our Payment Methods
- What's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- How many order status are there?
- How refund for my order?
- Requisition lists-Overview
- Purchase orders for companies
- What’s Order workflow and processing?
- Request for quote
- Manage your company credit
- Quick orders
- My Purchase Orders
- My Quotes
- My Requisition Lists
- Aladdin Scientific Corporation Tax Exemption Policy
- Introduction to B2B for Aladdin Website
- Customer account scope
- Manage company user accounts
- Provide shopper assistance
- My Account page
- Customer account information
- Customer account dashboard
- Create an individual customer account
- Learn about Aladdin account types
- Create a company account
- Company Roles and Permissions
- Company accounts
- Company account structure
- Assign a company administrator
- Customer account scope
- The customer address book
- Managing Your Account
- Managing Your Account
- Store credit in the customer account dashboard
- Apply store credit during checkout
- How to apply store credit during checkout?
- How does Aladdin Scientific Corporation protect my financial information?
- Can I terminate my Aladdin Scientific Credit?
- What happens if I exceed my credit limit?
- How do I make repayments against my used credit?
- Are there any fees associated with Aladdin dScientific Creit?
- Can I increase my credit limit in the future?
- How is my credit limit determined?
- How can I apply for Aladdin Scientific Credit?
- What is Aladdin Scientific Credit?
- How to apply store credit during checkout?
- Gift card purchase and redemption
- How is the gift card purchased and redeemed?
- Can points be summed up with other discounts and concessions?
- Are points added on the fees of refunds?
- Can we get points as cash-back?
- What products and services can we use reward points to pay for?
- When will points be added to our account?
- Can we spend points at any time?
- Is there a minimum limit for a purchase to qualify for use of points towards the fee?
- Apply store credit during checkout
- What is UPS Ground?
- What is FedEx Ground?
- What does Express Saver by FedEx entail?
- What does FedEx 2 Day offer?
- What should I expect with FedEx Standard Overnight?
- How quick is FedEx Priority Overnight?
- Shipping and Delivery
- Shipping Methods(United Parcel Service)
- Shipping Methods(Federal Express)
- What does UPS Three-Day Select offer?
- How fast is UPS Second Day Air?
- What can I expect with UPS Next Day Air?
- When does UPS Next Day Air Early A.M. deliver?
- How fast is FedEx Express for my order?