International Journal of Latest Trends in Engineering and Technology
Vol.(14)Issue(2), pp.023-029
DOI: http://dx.doi.org/10.21172/1.142.04
e-ISSN:2278-621X
PERCEIVED
SOCIAL
SUPPORT
TOWARDS
EXPATRIATES WORKING IN MUSCAT, OMAN
INDIAN
A. Anbazhagan1, S. Gurumoorthy2
Abstract: In the presence of social support, one feel loved, valued, and cared for, and people have clarity about the resources
available for them. Friends, relatives, lovers, roommates, co-workers, and spouse all can serve as sources of social support. This
research aims to examine the level of social support perceived by Indian expatriates’ working in Muscat. A total of 328
questionnaires was distributed to Indian expatriates who are currently working in Muscat. A sample of 320 returnedquestionnaires was used for further analysis. The data were analyzed using one-way ANOVA to investigate the relationship of
selected demographic variables like nature of work, salary, and respondents’ accommodation status and perceived social
support from their family, friends and significant others. Independent sample t-test used to ascertain the significant differences
between gender, family, friends and significant others. Findings reveal that the Indian expatriates perceived less social support
from their family, friends and significant others. The study implicates that greater attention is required to design work settings
in organizations for providing an effective support system to increase the comfortability of the employees for their better life.
Key Words: Perceived Social Support, Indian Expatriates, Muscat
1. INTRODUCTION
The term "social support" often appears in discussions of relationships. (Thoits, P. A. 1995). Sarason et al., (1983). Social
support means having friends and other people, including family, to turn to in times of need or crisis to give you a broader
focus and positive self-image. Cohen, S., & Hoberman, H. M. (1983) Social support enhances the quality of life and provides
a buffer against adverse life events. Social support is, now proven to a literal lifesaver. Myers D. G. (2000) People supported
by close relationships with friends, family, or fellow members of work, or other support groups are less vulnerable to ill health
and premature death and lead a peaceful life. Individuals afflicted with leukemia or heart disease have higher survival rates if
they have extensive social support. Kraut R. et al., (1998) there is also a strong tie between social support and measures of
wellbeing both physical and mental. Research shows that social support provides important benefits to our physical and
emotional health. Sareen J et al., (2007) Stress is related to several health concerns, from mental health problems to chronic
health problems like heart disease and migraines. However, social support can help protect people from the harmful effects of
stress. When dealing with a stressful situation, people are less likely to report stress-related health problems when they feel
like they have support from others.
2. STATEMENT OF THE PROBLEM
Numerous studies indicate social support is essential for maintaining physical and psychological health (Riall, TS., et at.,
(2018); Soga, M., et al; Rankin, J. et al., (2016); Lovallo, W.R. (2015); Krishnan, R. N., & Ajaganandham, A. (2015); Prabhu,
M. et al., (2019) & Ozbay, F., et al., (2007). The harmful consequences of poor social support and the protective effects of
good social support of mental illness have well documented. Social support may moderate genetic and environmental
vulnerabilities and confer resilience to stress; The National Study of Changing Workforce (NSCW) has reported that only
20% of US employees have the necessary workplace flexibility to manage their work and family roles (McMinimee, J. C., et
al. 2008). As the majority of the studies on social support is concentrating, more on the perceived support people receive from
their families and their impact on health. The support they receive from the workplace is not well addressed. The causes of
social support need to be analyzed in details. The growth of Indian expatriate population in Muscat and their increasing
presence in professional settings accentuate the need for this study. Hence, the researcher decided to research the topic "A
study on Perceived Social Support towards Indian Expatriates working in Muscat, Oman".
3. REVIEW OF LITERATURE
Shumaker and Brownell (1984) defined social support as “an exchange of resources between at least two individuals
perceived by the provider or the recipient to be intended to enhance the well-being of the recipient”. The National Cancer
Institute (2009) defines social support as a network of family, friends, neighbors, and community members that is available in
times of need to give psychological, physical, and financial help. According to Pender, (1996) “Social support is defined as a
subjective feeling of belonging, being loved, esteemed, valued, and needed for oneself, not for what one can do for others”.
1
2
HR Faculty, Business Studies Department, Salalah College of Technology, Salalah, Oman
Associate Professor, Department of Business Administration, Annamalai University, Tamil Nadu, India
Perceived Social Support Towards Indian Expatriates Working In Muscat, Oman
024
3.1 Importance of Social Support:
According to Caplan el al. (1975) social support can be derived from sources at the workplace and outside the workplace. A
number of studies found that support from family and friends can have positive effects on a wide range of psychological
outcomes. Williams (2004) The role of social support has been most often linked to psychological and physiological
consequences of stress, where it is theorized to facilitate coping and adapting and act as a moderator of life stress.
Anbazhagan. A and Rajan LJS (2013) lack of social support results in a poor relationship with colleagues, superiors and
subordinates, interpersonal conflict and intergroup conflict. Berkman et al., 1992) Lack of perceived social support, lack of
available social support and low emotional support have been associated with mortality and other adverse outcomes in persons
with cardiac disease. Lack of companionship (Sorkin, Rook &Lu, 2002), poor social ties (Evangelista, Berg & Dracup, 2001),
and social isolation have been linked to increased cardiovascular risk (Friedman, Thomas, Liu, Morton, Chapa & Gottlieb,
2006; Murberg, 2004). Berkman et al., (1992) showed that lack of emotional higher levels of social support seems to have
positive effects on quality of life, preventing cardiac events, reducing mortality and promoting good health behaviors.
Anbazhagan. A and Gurumoorthy. S (2015) Negative Significant correlation observed between Work-life conflict and Social
Support. Aminah (1997) studied the relationship between work family conflict and social support. It is also observed that
women received social support from four resources namely supervisor, co-workers, husband and friends and relatives.
Correlation between work family conflict and two sources of support namely, husband and supervisors were found to be
negatively significant.
3.2 Benefits of Social Support:
Research has shown that social support can make a huge difference among people in their lives during stressful times.
Anbazhagan. A and Gurumoorthy. S (2015) People depend on their family members, friends, and significant others for their
life satisfaction. Each one is associated have a significant influence on their satisfaction towards life and health. The support
they receive from the people around them found to have a significant influence on their physical and psychological wellbeing. Spiegel. D et at., (1981) cancer patients with a strong support group not only felt less stressed and upset during
treatment but also lived an average of 18 months longer. (Berkman et al., 2000) Social relationships have a great impact on
health education and health behavior. Seeman, T. E. (1996) Social integration has been used to refer to the existence of social
ties. Kautz et at., (1997). Social network refers to the web of social relationships around individuals. Cohen, S. (2004) Social
support is one of the important functions of social relationships. Social networks are linkages between people that may
provide social support and that may serve functions other than providing support. Lupón, M. (2018). Social support is now
proven to be a literal lifesaver. Personal characteristics (e.g. bicultural identity) and belief systems (e.g., religious beliefs)
strongly influence the appraisal process and perception of coping resources (Slavin et al., 1991). The transnational approach to
occupational stress conceptualizes social support as a coping strategy. Thoits (1986) argued that social support facilitates
coping by assisting the person to change the situation, the meaning of the situation, his or her emotional reaction to the
situation, or all three. Thus, social support refers to the appraisal that, in stressful situations, others (family, friends,
supervisors, or co-workers) can be relied on for information, empathic understanding, guidance, or material aid (Buunk et al.,
1998). Anbazhagan et al. (2013); and Prabhu. M and Madan Mohan. G (2014) Employees look for support from co-workers in
times of both happiness and sorrow. If they get this social support, they feel much better off. If such support is lacking for an
individual/member, the same can also cause stress. People need and benefit from social support, developing social support;
therefore, it is used as a strategy for reducing job stress too. Abundant empirical evidence suggests that support from
superiors, co-workers, family, and friends helps to reduce life stress (Cohen & Wills, 1985) and occupational stress (Winnubst
& Schabracq, 1996). Reduced stress and increased psychological well-being have been related to social support from family,
spouse, friends, or co-workers (Amaro et al., 1987).
3.3 Support from Workplace:
In the context of work, Zeidner. M & Matthews. G (2016) define social support as support that helps employees to carry out
their job. They also postulate that work, social support may originate from both work and family domains with the latter being
limited to support received from family members. Muse & Pichler (2011), Past studies have often found that familysupportive supervisors help in reducing work-family problems even when family-supportive policies were absent in the
organization. According to House (2003), supervisor support is often seen as supervisors willing to provide at least four major
supports to their employees: emotional support, appraisal support, informational support, and physical support. Hammer et al.,
(2011) Meta-analysis shows that supervisor support is more significantly related to work-family conflict compared to general
support of organizations. Co-worker support, on the other hand, is often related to co-workers’ willingness to help each other
through practicing positive behavior such as caring, friendly, warm relations, empathy, cooperation, no backbiting and
gossiping, appreciation, respect and support (Beehr & McGrath, 1992; Fu & Shaffer, 2001). They are therefore better prepared
(than other supporters) to provide the support needed for their peers to balance the conflicting demands of work and family.
Ismail et al., (2013) support are divided into two specific dimensions, namely supervisor support and co-worker support.
Applying such belief to the work-family relationship, when an employee receives support from his organization, he is bound
to return the favor. When he gets support from his family members, he is obliged to meet their demands. The tug of war
between work and family demands gives rise to work-family and family-work conflicts (Seiger & Wiese, 2009).
A. Anbazhagan, S. Gurumoorthy
025
4. OBJECTIVES OF THE STUDY
To find out the level of social support perceived by Indian expatriates’ working in Muscat, Oman.
To ascertain the significant differences among the variables of gender, family, friends, and significant others with perceived
social support.
5. RESEARCH DESIGN AND METHODOLOGY
5.1 Sample Size & Design:
The sample size for this study consists of 320 Indian Expatriates working in Muscat represented different occupational groups
namely General Labours, Construction field workers, Information Technology staff, Educational Field staff, and Health Care
professionals. Respondents randomly chose from specific places where Indian expatriates working more in numbers, namely
Al Khuwair, Rusayl, Shati Al-Qurm, Bousher, Al Seeb, Muttrah and Al-Ghubra. This work is based on descriptive research.
The multidimensional scale of perceived social support (Zimet, Dahlem, Zimet & Farley, 1988) is used to collect the opinions
of the respondents.
The following null hypotheses framed based on the objective of the study:
Ho: There is no significant relationship between the respondents’ nature of work and their social support from family, friends
and significant others.
Ho: There is no significant relationship between the respondents’ Salary and their social support from family, friends and
significant others.
Ho: There is no significant relationship between the respondents’ status of accommodation and their social support from
family, friends and significant others.
Ho: There is no significant difference between the gender, family, friends and significant others with social support.
6. DATA ANALYSIS AND INTERPRETATION
The individual score for all variables were obtained according to the procedure. These scores were analyzed with the help of
SPSS. One-way ANOVA applied to ascertain the relationship of selected demographic variables like nature of work, salary,
and respondents’ status of accommodation and Independent sample t-test used to ascertain the significant differences between
gender, family, friends and significant others.
Table 1: Analysis of variance results for the respondents’ nature of work and their social support
N
Mean
Std. Deviation F -value
p- value
Family
Friends
Significant
others
Labours
51
3.9412
0.67563
Constriction
33
3.8788
0.69631
Information Technology
82
3.9634
0.57618
Educational Field
92
3.9239
0.61544
Medical field
62
3.9032
0.64553
Total
320
3.9281
0.62685
Labors
51
3.7843
0.57667
Constriction
33
3.8182
0.72692
Information Technology
82
3.8415
0.59772
Educational Field
92
3.7391
0.62669
Medical field
62
3.8548
0.62323
Total
320
3.8031
0.61993
Labors
51
3.9608
0.45654
Constriction
33
3.9242
0.60430
Information Technology
82
3.9665
0.44663
Educational Field
92
3.9076
0.46803
Medical field
62
3.8911
0.43859
320
3.9297
0.46921
Total
Source: Primary Data
0.146
0.965
0.445
0.776
0.336
0.854
4.1.1 Social Support from Family Members:The obtained 'F' value is 0.146 and it is not significant at 1% level. The value
indicates that there is no significant influence of Family on Social Support. Further, the mean indicates that the employees in
Perceived Social Support Towards Indian Expatriates Working In Muscat, Oman
026
the Information Technology field have scored a higher mean value of 3.9634 and the employees in the construction field
scored the lowest mean value (3.8788). This shows that Information Technology field employees having more social support
than the construction field.
4.1.2 Social Support from Friends:The obtained 'F' value is 0.445 and it is not significant at 1% level. The value indicates that
there is no significant influence of Friends on Social Support. Further, the mean indicates that the employees having Medical
field have scored a higher mean value of 3.8548 and the Education filed employees scored the lowest mean value (3.7391).
This shows that Medical field employees having more social support than Education filed employees.
4.1.3 Social Support from Significant others: The obtained 'F' value is 0.336 and it is not significant at 1% level. The value
indicates that there is no significant influence of Significant others on Social Support. Further, the mean indicates that the
employees in the Information Technology field have scored a higher mean value of 3.9634 and the medical field employees
scored the lowest mean value (3.8788). This shows that Information Technology field employees having more Social support
than medical field employees.
Table 2: Analysis of variance results for the respondents’ monthly salary in Omani rials and their social support.
N
Mean
Std. Deviation F -value
p-value
Family
Friends
Significant
others
Below 599
67
3.9403
0.69371
600-1199
98
3.8163
0.66343
1200-2399
79
4.0759
0.54941
2400 and above
76
3.9079
0.56986
Total
320
3.9281
0.62685
Below 599
67
3.8209
0.67252
600-1199
98
3.7653
0.63896
1200-2399
79
3.8861
0.53078
2400 and above
76
3.7500
0.63509
Total
320
3.8031
0.61993
Below 599
67
3.9739
0.49836
600-1199
98
3.8508
0.51419
1200-2399
79
4.0190
0.38245
2400 and above
76
3.8997
0.45232
320
3.9297
0.46921
Total
Source: Primary Data
2.576
0.054
0.796
0.497
2.205
0.087
4.2.1 Social Support from Family Members: The obtained 'F' value is 2.576 and it is not significant at 1% level. The value
indicates that there is no significant influence of Family on Social Support. Further, the mean indicates that the employees are
getting 1200-2399 salary have scored a higher mean value of 4.0759 and the lowest mean value was scored by the employees
getting 600-1199 (3.8163). This shows that the employees are getting more salary having more social support than the
employees are getting less salary.
4.2.2 Social Support from Friends: The obtained 'F' value is 0.796 and it is not significant at 1% level. The value indicates that
there is no significant influence of Friends on Social Support. Further, the mean indicates that the employees are getting 12002399 salary have scored a higher mean value of 3.886 and the lowest mean value was scored by the employees getting more
than 2400 as salary (3.7500). This shows that the employees are getting less salary than 2400 having higher social support.
4.2.3 Social Support from Significant others: The obtained 'F' value is 0.070 and it is not significant at 1% level. The value
indicates that there is no significant influence of Significant others on Social Support. Further, the mean indicates that the
employees are getting 1200-2399 salary have scored a higher mean value of 4.0190 and the lowest mean value was scored by
the employees getting 600-1199 (3.850). This shows that the employees are getting more salary having more Social support
than the employees are getting less salary.
Table 3: Analysis of variance results for the respondents’ existing accommodation status and their social support
Std.
N
Mean
F-value
p-value
Deviation
Family
Bachelor
123
3.9268
0.62948
Forced bachelor
130
3.8846
0.65456
Staying with family
67
4.0149
0.56388
0.955
0.386
A. Anbazhagan, S. Gurumoorthy
Friends
Significant
others
Total
320
3.9281
0.62685
Bachelor
123
3.7805
0.59419
Forced bachelor
130
3.7923
0.65528
Staying with family
67
3.8657
0.60039
Total
320
3.8031
0.61993
Bachelor
123
3.9126
0.48092
Forced bachelor
130
3.9173
0.47657
Staying with family
67
3.9851
0.43439
320
3.9297
0.46921
Total
Source: Primary Data
027
0.441
0.644
0.592
0.554
4.3.1 Social Support from Family Members: The obtained 'F' value is 0.955 and it is not significant at 1% level. The value
indicates that there is no significant influence of Family on Social Support. Further, the mean indicates that the employees
living with family in Muscat have scored a higher mean value of 4.0149 and the lowest mean value was scored by the
employees are as forces bachelor (3.8846). This shows that employees with their family having more Social support than the
employees as a forced bachelor who are working in Muscat.
4.3.2 Social Support from Friends: The obtained 'F' value is 0.441 and it is not significant at 1% level. The value indicates that
there is no significant influence of Friends on Social Support. Further, the mean indicates that the employees with family have
scored a higher mean value of 3.8657 and the bachelor employees scored the lowest mean value (3.7805). This shows that
employees with family having more Social support than the bachelor employees who are working in Muscat.
4.3.3 Social Support from Significant others: The obtained 'F' value is 0.592 and it is not significant at 1% level. The value
indicates that there is no significant influence of Significant others on Social Support. Further, the mean indicates that the
employees with family have scored higher mean value 3.9851 and the bachelor employees scored the lowest mean value
(3.9126). This shows that employees with family having more Social support than the bachelor employees who are working in
Muscat.
Table 4: Independent Sample t-test results for the Significance of Gender, Family, Friends and significant others
Dimensions
N
Mean
Std. Deviation
Std. Error Mean
t
p-value
Gender
320
1.22
0.418
0.023
52.395
0.000
Family
320
3.9281
.62685
0.03504
112.098
0.000
Friends
320
3.8031
.61993
0.03466
109.742
0.000
Significant others
Source: Primary Data
320
3.9297
.46921
0.02623
149.819
0.000
To find out the significance of gender, family, friends and significant others with social support, the independent sample t-test
was carried out. From the above table, t-value for the dimensions of gender, family, and friends and significant others are
respectively 52.395, 112.098, 109.742, and 149.819 with respective p-values 0.000, 0.000, 0.000 and 0.000, which are less
than 0.05. Hence, there are statistically significant differences available among the gender, family, friends and significant
others with social support.
7. FINDINGS OF THE STUDY
7.1 Nature of Work and Perceived Social Support
There is no significant influence of Family on Social Support and Information Technology field employees having more social
support than the construction field. There is no significant influence of Friends on Social Support and the Medical field
employees having more social support than the Education filed employees. There is no significant influence of Significant
others on Social Support and Information Technology field workers having more Social support than the medical field.
7.2 Salary of Workers and Perceived Social Support
There is no significant influence of Family on Social Support. Further, the employees are getting more salary having more
social support than the employees are getting less salary. There is no significant influence of Friends on Social Support.
Further, the employees are getting less salary than 2400 having higher social support. There is no significant influence of
Significant others on Social Support. Further, the employees are getting more salary having more Social support than the
employees are getting less salary.
Perceived Social Support Towards Indian Expatriates Working In Muscat, Oman
028
7.3 Accommodation of Workers and their Perceived Social Support
There is no significant influence of Family on Social Support and the employees with family accommodation are having more
social support than the forced bachelor does. There is no significant influence of Friends on Social Support and the employees
with family accommodation are having more Social support than others. There is no significant influence of Significant others
on Social Support and the employees with family having more Social support than the bachelor employees who are working in
Muscat. There are statistically significant differences available among the gender, family, friends and significant others with
social support.
8. CONCLUSION
The results of the present study implicate that greater attention is required to design work settings in organizations for
providing an effective support system to increase the comfortability of the employees for their better life. This study reveals
that the Indian expatriates perceived very less social support from their family, friends and significant others. Anbazhagan. A
and Rajan LJS (2013) Lack of social support results in a poor relationship with colleagues, superiors and subordinates,
interpersonal conflict and intergroup conflict. Perceived support was a predictor of both increased life satisfaction and
decreased negative affect, which is consistent with previous research (Newsom and Schulz (1996); Sarason et al. (1997).
Perceived support may increase one’s coping competence by providing comfort that supporters are available to help if needed
(Wethington and Kessler 1986). Hence, Organizations can readily take advantage of these findings to improve existing
support system and ensure employees well-being.
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