Information Systems

Abstract: Modeling business processes is an essential task when aligning, improving or automating existing business processes. To be efficient in such tasks, a business process model must be understandable, reusable and easily maintainable. For assessing the quality of a business process model, a set of quality metrics have been proposed either by adapting some mature software quality metrics, or by defining new metrics specific for business processes. The aim of this paper is to classify the quality metrics proposed so far within a ...

Abstract Business process models play an important role in the analysis and improvement of the performance of an enterprise. Evidently, the quality of a business process model has a direct effect on the business performance. This evidence has motivated both the academic and industrial communities to look for suitable methods for creating good quality business process models. In particular, there is a wide agreement that reuse can accelerate the design process and produce high quality solutions by adopting best practices and agreed- ...

Modeling business processes is vital when improving or automating existing business pocesses, documenting processes properly or comparing business processes. In addition, it is necessary to be able to evaluate the quality of a business process model, which in tern requires a set of quality metrics. Most of the works proposed to evaluate business process models deal with quality by adapting software metrics. This is possible, because software products and business processes software are quite similar. Our ...