Heather Ford

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. News media organisations are experimenting with a new generation of newsbots that move beyond automated headline delivery to the delivery of news according to a conversational format within the context of private messaging services. To build the newsbot, journalists craft statements and answers to users’ questions that mimic a natural conversation between a journalist and user. In so doing, journalists are experimenting with styles of communication that reflect very particular journalistic personas. We investigate the persona of the news chatbot created by the Australian Broadcasting Corporation (ABC), the better to understand how the public broadcaster’s forays into social media service delivery and automation are shaping new relationships between public service broadcasters and their audiences. We find that, for a section of the audience that uses it, the friendly newsbot contrasts favourably with their previous experience with news and the journalists who produce it. The public service journalists who operate the bot are, in turn, using the bot to try to reach new audiences by experimenting with a more informal, intimate relationship with citizen users. The supposedly “intelligent” (but in actual fact very much human-crafted) newsbot is the vehicle through which this new relationship is being forged.

Feminist STS has long established that science's provenance as a male domain continues to define what counts as knowledge and expertise. Wikipedia, arguably one of the most powerful sources of information today, was initially lauded as providing the opportunity to rebuild knowledge institutions by providing greater representation of multiple groups. However, less than ten percent of Wikipedia editors are women. At one level, this imbalance in contributions and therefore content is yet another case of the masculine culture of technoscience. This is an important argument and, in this article, we examine the empirical research that highlights these issues. Our main objective, however, is to extend current accounts by demonstrating that Wikipedia's infrastructure introduces new and less visible sources of gender disparity. In sum, our aim here is to present a consolidated analysis of the gendering of Wikipedia.

© The Author(s) 2018. In order to counter systemic bias in peer production projects like Wikipedia, a variety of strategies have been used to fill gaps and improve the completeness of the archive. We test a number of these strategies in a project aimed at improving articles relating to South Africa’s primary school curriculum and find that many of the predominant strategies are insufficient for filling Wikipedia’s gaps. Notifications that alert users to the existence of gaps including incomplete or missing articles, in particular, are found to be ineffective at improving articles. Only through the process of trust-building and the development of negotiated boundary objects, potential allies (institutional academics in this case) can be enrolled in the task of editing the encyclopaedia. Rather than a simple process of enrolment via notification, this project demonstrated the principles of negotiation required for engaging with new editor groups in the long-term project of filling Wikipedia’s gaps.