Transportation Engineering and Management

Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in Kenya, it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary objective of ICT investments, was not significantly affected. Process Reengineering and user capacity enhancement is recommended to realize improved service delivery.

Computing is a day-today activity that we encounter in our daily operations. Most of the operations that we carry out require technology of one type or the other. Information and communication Technology has drastically advanced and organizations have had no choice but to automate their key operations to remain relevant. Activities which we undertake such as buying or selling of goods and services, communication, learning and teaching, among other activities, utilize technology. With the significant advances in ICT over the last half century, there is an increasing perception that computing will one day be the 5th utility. ICT is likely to provide the basic level of computing service that is considered essential to meet the everyday needs of the general community. This paper examines the role of ICT in computing by reviewing literature in the related fields.