Papers by Sandra M . Ketrow, Ph.D.
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PsycTESTS Dataset, 1984
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Families are central to every culture. Many families experience episodes of family crisis or cons... more Families are central to every culture. Many families experience episodes of family crisis or consequential situations which they must resolve. Extant research and theorizing about family communication is prolific, yet neglects this significant area, which has dramatic implications for families. This paper ventures the connectivity of culture, media, and group and family research to address this under-investigated phenomenon. The authors forward research that directs attention to family crisis decision-making, and elucidate a new direction for investigating family communication. [China Media Research. 2009; 5(1): 81-86] Family Interaction in Consequential or Crisis Family Decisions At a time when the success of contemporary global society hinges on our abilities to recognize and integrate differences, family is one key that allows us to create interconnectivity. All individuals share in common the experience of family. The phenomenon of family interaction provides a universal platfor...
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Small Group Research, 1991
ABSTRACT Researchl supports ani attributional theory of leadership: that people judge as leaders ... more ABSTRACT Researchl supports ani attributional theory of leadership: that people judge as leaders those who matchi an implicit set of valued leadership behaviors. This study explores whether such value bases or whether distor-ted perceptions of procedural, task or analytical, or socialemotioncal communication behaviors occur. Results indicated that 150 subjects chose a proceduiral specialist 85.33% as leader and selected a task or analytical specialist as most influenitial 63.33% in smnall group decision-making discussion. Chi-square analyses on the choices and an analysis of variance and t tests on ratings of specialists'behaviors indicated that no perceptUal distortion seemed to occur and suggested support for the value-based, or attributional, theory of leadership.
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Small Group Research, 1995
The assumption that the quality of group decisions depends on satisfying certain requisite commun... more The assumption that the quality of group decisions depends on satisfying certain requisite communication functions underpins much research on small groups. Paradoxically, even when groups are knowledgeable about required functions, interactional and situational constraints can interfere with their use. This study tested whether imposing a reminder function into the group ensures a decision process that optimizes group effectiveness. Results indicate that groups trained in decision processes produce higher quality decisions than do untrained groups but that trained groups with nonleader reminders produce significantly higher quality decisions than do either trained or untrained groups.
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PsycTESTS Dataset
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Journal of Direct Marketing, 1990
ABSTRACT It is widely believed that the voice is critical to success in telemarketing. While litt... more ABSTRACT It is widely believed that the voice is critical to success in telemarketing. While little research supports this directly, a large body of research related to vocal cues and social cognition establishes clear support for this point of view. This article finds that a fluent, slightly faster than listener, moderately loud voice using a standard dialect, clear diction, and a “normal” voice quality lends itself to greatest perceptions of credibility and social attractiveness for the speaker. This in turn should lead to greater persuasiveness and compliance on the part of the target.
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Small Group Research, 1984
ABSTRACT This experiment tests the interactive effects of status of the offender and severity of ... more ABSTRACT This experiment tests the interactive effects of status of the offender and severity of a deviant act on the assessment ofpenaltiesfor socially proscribed behavior. The results reveal an overall tendency for high-status offenders to receive more lenient treatment than their low-status counterparts from members of decision-making groups having the task of assigning punishment. The discrepancy is greater in cases involving seriously deviant behavior. Analysis of group members' communicative behavior shows a tendency for members to focus on different types of concerns in arriving at these discrepant decisions.
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Psychological Reports, 1997
The Interpersonal Perception Task-15 videotape served as a criterion measure to test hypotheses a... more The Interpersonal Perception Task-15 videotape served as a criterion measure to test hypotheses about individual differences in interpersonal perception. 160 undergraduates completed the Personal Report of Communication Apprehension Scale, the Shyness and Sociability Scale, and the Interpersonal Perception Task-15. Scores on the Communication Apprehension Scale were negatively correlated with Interpersonal Perception Task-15 scores, as predicted. Scores on the Shyness scale were negatively correlated with scores on the Interpersonal Perception Task-15, while Sociability scale scores were positively correlated. These results underscore the association between social anxiety and interpersonal perception.
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Management Communication Quarterly, 1991
ABSTRACT This field study tested the arousal-valence model of nonverbal communication by examinin... more ABSTRACT This field study tested the arousal-valence model of nonverbal communication by examining the effect of selected immediate nonverbal communication cues exhibited by bank tellers on the satisfaction of their clients in banking transactions. Observations of teller nonverbal communication were compared with measures of customers' perceptions of the computer-assisted transaction and of the teller. An immediacy factor was predicted to relate positively to higher levels of satisfaction with tellers, bank, and transaction. Results were nonsignificant for canonical correlations of nonverbal communication and transaction measures, as well as for additional chi-square analyses of the data. Immediacy in brief impersonal transactions is not a significant predictor of satisfaction.
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... rather away from partner or a reserved poise, and indifferent or aggressive voice"(pp ..... more ... rather away from partner or a reserved poise, and indifferent or aggressive voice"(pp ... Butler and Geis believe that this differential effect constitutes evidence of the" concrete social ... Regarding other kinds of affective non-verbal displays, Firestien (1990; Firestien & McCowan, 1988 ...
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Papers by Sandra M . Ketrow, Ph.D.