Intellectual Capital (IC) has played a major role in driving growth, competitiveness, and sustain... more Intellectual Capital (IC) has played a major role in driving growth, competitiveness, and sustainability over decades, improving people’s well-being and the economic performance of businesses. At the same time, the United Nation’s Sustainable Development Goals (SDGs) have emerged as an integrated approach to sustainable development principles of people, planet, prosperity, peace, and partnership, which represent one of the most urgent challenges in our times. The industrial sector is particularly challenged to adopt a sustainable approach to solving development issues by addressing the SDGs. Sustainable Development Goal 9 (SDG 9) is built on three interconnected pillars: infrastructure, industry, and innovation, all of which are strongly interconnected, sharing the common mission of achieving socially inclusive and environmentally sustainable economic development. By adopting SDG 9 and its related targets, the global community can benefit from an industrial development that is inclu...
International Journal of Management Science and Engineering Management, 2015
This article discusses the implementation of Lean Six Sigma (LSS) methodology in decreasing cycle... more This article discusses the implementation of Lean Six Sigma (LSS) methodology in decreasing cycle time of outpatient department service of a rural hospital. The lean principles and Six Sigma define, measure, analyse, improve, and control process (DMAIC) approaches have been used to achieve this result. This article explains the step-by-step approach of LSS implementation in a rural Indian hospital for quality improvement and timely service to the community. This resulted in decreased cycle time of the process from 4.27 minutes to 1.5 minutes. Owing to the project a 97% reduction in average waiting time in the system and 91% decreases in queue length were reported. During this study, data was collected on all possible causes. Statistical techniques and GEMBA were used to analyse the data. Based on analysis conclusions were made. Lean tools such as kanban, 5S, ergonomic design of work place, etc., were effectively used to improve process and sustain the process.
Dynamics of Competitive Advantage and Consumer Perception in Social Marketing
There is now an emerging view of health care as a sector of the economy. The subject is increasin... more There is now an emerging view of health care as a sector of the economy. The subject is increasingly gaining the interest of policy makers and health care industry researchers as a way of modifying the incidence and impact of unhealthy behavior and disease. Health-related social marketing is the systematic application of commercial marketing principles to achieve behavioral goals relevant to improving health and reducing health inequalities. Whilst commercial marketing seeks to influence behavior for profit, social marketing encourages behaviors that provide well being for individuals or for society as a whole. Several studies set out the importance of using a social marketing approach to encourage positive health behavior. There are therefore a number of challenges and opportunities for social marketing to be used to change health care consumer behavior. Social marketing has been used to persuade a specific audience, mainly through mass media, to adopt an idea, a practice, a produc...
The continuous shift towards a knowledge-based economy has brought to the fore the issue of how o... more The continuous shift towards a knowledge-based economy has brought to the fore the issue of how organizations formulate their business strategies accommodating the complexity and dynamism of our environment. Managers are coming to realize that the firm's success depends on the competitive quality of its knowledge-based assets, and the successful application of these assets to its innovation and operational activities. The ability to create economic value from those knowledge assets is highly contingent on the well- ...
Based upon an empirical-positivistic methodology, and resorting to the content analysis of the we... more Based upon an empirical-positivistic methodology, and resorting to the content analysis of the webpages through the application of an innovative index of disclosure based on the European models Intellectus and InCas, built specifically to analyze the disclosure of intellectual capital in the banking sector, we studied the disclosure of intellectual capital of the eighty-six banks operating in Portugal and Spain in 2016. The empirical results revealed that the banks in Portugal and Spain have disclosed an average value of 0.2355 of information on intellectual capital through their webpages in 2016. Relational capital was the component these organizations most disclosed with an average of 0.4529, followed by the disclosure of structural capital, and lastly, human capital. The use of a particular index of disclosure about intellectual capital applied to the singularity of the banking sector that covers two peripheral countries in Southern Europe, reveal to be the most contribute to the literature.
ABSTRACT In many countries, investment in intangible assets is growing rapidly. In some cases, th... more ABSTRACT In many countries, investment in intangible assets is growing rapidly. In some cases, this investment exceeds the investment in Traditional Capital and Intellectual Capital is becoming a factor of differentiation and competitiveness. Many are the studies that try to measure the economic development of the countries, linking it to investment in Intellectual Capital. Among the most complete studies on this subject, we find the work of Carol Yeh-Yun Lin and Leif Edvinsson (2011) who presented a study on this subject, applied to 40 countries. Aiming to help to increase the knowledge in this area, we used the Biplot methodology, applied to the data studied by these authors and we have identified natural groupings in the 40 countries studied. Constructing a Biplot in which countries and variables are represented simultaneously, it appears that the variable most closely related to Intellectual Capital is PC (Processes Capital), having maximum association with data first principal component. Using the coordinates of the countries in a Biplot graphic, we have obtained a classification of countries into homogeneous groups respecting five variables - Human Capital, Renovation Capital, Financial Capital, Market Capital and Processes Capital - depending only from the scores of those variables that differ in some important points from country clusters, obtained by the geographical criteria and used in the publication referred above. We believe that the explanation of these differences may help to clarify the meaning of the concept of intellectual capital of a country and may contribute to an objective definition of this concept. This paper also contributes to enhance the discussion around the assessment models of the Intellectual Capital of the countries.
ABSTRACT The literature describes entrepreneurial process as a multidimensional and complex pheno... more ABSTRACT The literature describes entrepreneurial process as a multidimensional and complex phenomenon. Most conceptual frameworks advocate that the entrepreneurship is a function of the opportunity and the individual entrepreneur, his or her characteristics and actions. A knowledge-based perspective suggests that entrepreneurship can be thought of as a function of knowledge and attitude. Such perspective proposes that there is one single dominant factor upon which the opportunity, the individual and the whole entrepreneurial process are based. This factor is knowledge as a property of individuals or organizations which are intelligent agents in their own right, and which are challenged to have a critical attitude in order to execute the entrepreneurial process. Recent works on this research area suggest that there is a positive link between entrepreneurship, regional economic performance and the creation of new firms and businesses. Regions are now facing rapidly evolving pressures from global economy. Regions prosperity no longer lies in traditional assets such as cheap land and labour. Instead, regions’ success is shaped by new categories of assets, like skills, innovative firms, lifestyle amenities, cultural assets and intellectual capital. Although, in the last years, many studies have investigated the knowledge factors grounding local development there are still gaps in the research that need to be filled for the definition of the theory pillars of an intellectual capital dimension of regional development dynamics. This chapter contributes to the literature on the role entrepreneurship plays in regional development, providing a holistic view of the knowledge-based entrepreneurial activity.
International Journal of Knowledge-Based Development, 2013
The advent of the knowledge economy has put the focus on innovation, creativity and networks as d... more The advent of the knowledge economy has put the focus on innovation, creativity and networks as drivers of competitiveness and economic growth. This has shifted development perspectives from tangibles-based competitiveness to knowledge-driven competitiveness transforming the way the economy is organised and putting emphasis on the emergence of a new type of capital. Creative industries represent a form of capital that provides economic benefits and the links between creative capital, quality of life and competitiveness has made the creative industries a serious economic factor that needs to be considered in regard to cities and regions viability. The two issues, creative industries and knowledge-based urban development (KBUD) remain not only challenging fields of research but also the key elements for discussions on the competitiveness of cities and regions. The purpose of this paper is to explore the 'creative industry' concept to relate it to the ongoing process of creating knowledge-based urban developments.
According with the foundations of strategic management literature, excellence in organizations ha... more According with the foundations of strategic management literature, excellence in organizations has always been mainly due to good strategy formulation (business formula) and excellent strategy implementation (business recipe). In the Knowledge Economy context this fundamental statement is still valid. Nevertheless, in this context, building excellent business formulas and first class business recipes require the contribution of intangibles as the key building blocks for gaining and sustaining competitive advantages. So, intangibles become the key ingredient to manage businesses in order to achieve entrepreneurial excellence. During the last decades many authors have written about the failure of traditional accounting systems to assist managers with the management of their organizations. The recognition of relevance of knowledge in the process of value creation has given rise to a variety of different approaches to the firm’s management. The literature refers to several models based ...
This article may be used for research, teaching, and private study purposes. Any substantial or s... more This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings,
According with the foundations of strategic management literature, excellence in organizations ha... more According with the foundations of strategic management literature, excellence in organizations has always been mainly due to good strategy formulation (business formula) and excellent strategy implementation (business recipe). In the Knowledge Economy context this fundamental statement is still valid. Nevertheless, in this context, building excellent business formulas and first class business recipes require the contribution of intangibles as the key building blocks for gaining and sustaining competitive advantages. So, intangibles become the key ingredient to manage businesses in order to achieve entrepreneurial excellence. During the last decades many authors have written about the failure of traditional accounting systems to assist managers with the management of their organizations. The recognition of relevance of knowledge in the process of value creation has given rise to a variety of different approaches to the firm’s management. The literature refers to several models based ...
The continuous shift towards a knowledge-based economy has brought to the fore the issue of how o... more The continuous shift towards a knowledge-based economy has brought to the fore the issue of how organizations formulate their business strategies accommodating the complexity and dynamism of our environment. Managers are coming to realize that the firm's success depends on the competitive quality of its knowledge-based assets, and the successful application of these assets to its innovation and operational activities. The ability to create economic value from those knowledge assets is highly contingent on the well- ...
ICIMTR 2012 - 2012 International Conference on Innovation, Management and Technology Research, 2012
Abstract Intellectual capital (IC) is the key driver of innovation and sustainable competitive ad... more Abstract Intellectual capital (IC) is the key driver of innovation and sustainable competitive advantage in today's knowledge-based economy. At the same time, knowledge management (KM) is a set of processes that includes knowledge acquisition, development, distribution, utilization, retention and measurement within the organization. This means that the successful management of IC is closely linked to the efficiency of KM processes, which, in turn, implies that the successful implementation of KM ensures the growth and renewal ...
Intellectual capital has been described as intangible assets that may be used as a source of sust... more Intellectual capital has been described as intangible assets that may be used as a source of sustainable competitive advantage. However, intellectual capital components have to interact, to create value. Previous studies demonstrate that intellectual capital is positively and significantly associated with organizational performance. Our aim is to consolidate these findings, examining the inter-relationships and the interaction effects among intellectual capital components and organizational performance, in the Portuguese banking context.
The impact of intellectual capital (IC) on the general performance of the organisation has become... more The impact of intellectual capital (IC) on the general performance of the organisation has become a very important issue now than ever, this is due to the level of globalisation of whose outcomes are privatization and deregulation of markets, aggressive competition and the ever-rising expectations of customers. As a result of this, there is need for organisations to be at their best in order to be relevant in the environment. This paper focuses on developing economies and on Nigeria specifically. Using a sample of thirty-two audited financial statements of quoted companies in Nigeria, the paper examines the impact of IC components on business performance measured with Return on Equity (ROE) and Return on Assets (ROA). The results show that intellectual capital has a positive and significant relationship with the performance of business organizations in Nigeria. These results reinforce the accumulating body of empirical support for the positive impact of Intellectual capital on business performance. Based on the findings, the study recommends that corporate entities in Nigeria should invest in Human, Structural and Customer Capital in order to increase their performance.
International Journal of Technology Management, 2008
Previous empirical studies confirm that intellectual capital has a significant and substantive im... more Previous empirical studies confirm that intellectual capital has a significant and substantive impact on performance. The purpose of this research is to examine the inter-relationships and interactions among intellectual capital components and business performance in the Portuguese banking industry. The concept of relational capital was extended to include 'stakeholder orientation' items. Model development and hypothesis testing was conducted using PLS on a sample of 253 respondents from 53 organisations. Results show a confirmation of previous studies as it relates to hypothesis testing but a difference in psychometric item evaluation given the unique geographical and sectoral context. Recommendations are then made for researchers and practitioners.
In a rapidly changing environment, innovative firms are increasingly using the Balanced Scorecard... more In a rapidly changing environment, innovative firms are increasingly using the Balanced Scorecard (BSC) to identify and communicate key factors that drive future value. Knowledge is described as the only meaningful resource in the Knowledge Economy (KE). Although there is recognition that knowledge is a key business asset, many organizations still do not understand the implications of Knowledge Management (KM). The key is to understand what makes knowledge valuable and, in particular, how knowledge creates wealth in a knowledge-driven economy. KM deals with the production, application, and distribution of knowledge within and between organizations. Such intellectual assets are always constituted through practices and undertakings in an everyday work life setting. This paper seeks to examine how the BSC represents a relevant tool to KM, bridging the gap between strategic objectives set at the senior level within an organization and their operational execution.
International Journal of Business and Systems Research, 2009
Intellectual capital (IC) has become a critical performance driver. The logic of creating value h... more Intellectual capital (IC) has become a critical performance driver. The logic of creating value has changed and the knowledge-based resources are now at the heart of management systems. This study seeks to explore the interrelationships amongst the IC components and business performance in the context of the Portuguese banking industry. Models are assessed using a partial least squares approach, a non-parametric statistical alternative. The findings show that organisational value is created and nurtured through the effective ...
Intellectual Capital (IC) has played a major role in driving growth, competitiveness, and sustain... more Intellectual Capital (IC) has played a major role in driving growth, competitiveness, and sustainability over decades, improving people’s well-being and the economic performance of businesses. At the same time, the United Nation’s Sustainable Development Goals (SDGs) have emerged as an integrated approach to sustainable development principles of people, planet, prosperity, peace, and partnership, which represent one of the most urgent challenges in our times. The industrial sector is particularly challenged to adopt a sustainable approach to solving development issues by addressing the SDGs. Sustainable Development Goal 9 (SDG 9) is built on three interconnected pillars: infrastructure, industry, and innovation, all of which are strongly interconnected, sharing the common mission of achieving socially inclusive and environmentally sustainable economic development. By adopting SDG 9 and its related targets, the global community can benefit from an industrial development that is inclu...
International Journal of Management Science and Engineering Management, 2015
This article discusses the implementation of Lean Six Sigma (LSS) methodology in decreasing cycle... more This article discusses the implementation of Lean Six Sigma (LSS) methodology in decreasing cycle time of outpatient department service of a rural hospital. The lean principles and Six Sigma define, measure, analyse, improve, and control process (DMAIC) approaches have been used to achieve this result. This article explains the step-by-step approach of LSS implementation in a rural Indian hospital for quality improvement and timely service to the community. This resulted in decreased cycle time of the process from 4.27 minutes to 1.5 minutes. Owing to the project a 97% reduction in average waiting time in the system and 91% decreases in queue length were reported. During this study, data was collected on all possible causes. Statistical techniques and GEMBA were used to analyse the data. Based on analysis conclusions were made. Lean tools such as kanban, 5S, ergonomic design of work place, etc., were effectively used to improve process and sustain the process.
Dynamics of Competitive Advantage and Consumer Perception in Social Marketing
There is now an emerging view of health care as a sector of the economy. The subject is increasin... more There is now an emerging view of health care as a sector of the economy. The subject is increasingly gaining the interest of policy makers and health care industry researchers as a way of modifying the incidence and impact of unhealthy behavior and disease. Health-related social marketing is the systematic application of commercial marketing principles to achieve behavioral goals relevant to improving health and reducing health inequalities. Whilst commercial marketing seeks to influence behavior for profit, social marketing encourages behaviors that provide well being for individuals or for society as a whole. Several studies set out the importance of using a social marketing approach to encourage positive health behavior. There are therefore a number of challenges and opportunities for social marketing to be used to change health care consumer behavior. Social marketing has been used to persuade a specific audience, mainly through mass media, to adopt an idea, a practice, a produc...
The continuous shift towards a knowledge-based economy has brought to the fore the issue of how o... more The continuous shift towards a knowledge-based economy has brought to the fore the issue of how organizations formulate their business strategies accommodating the complexity and dynamism of our environment. Managers are coming to realize that the firm's success depends on the competitive quality of its knowledge-based assets, and the successful application of these assets to its innovation and operational activities. The ability to create economic value from those knowledge assets is highly contingent on the well- ...
Based upon an empirical-positivistic methodology, and resorting to the content analysis of the we... more Based upon an empirical-positivistic methodology, and resorting to the content analysis of the webpages through the application of an innovative index of disclosure based on the European models Intellectus and InCas, built specifically to analyze the disclosure of intellectual capital in the banking sector, we studied the disclosure of intellectual capital of the eighty-six banks operating in Portugal and Spain in 2016. The empirical results revealed that the banks in Portugal and Spain have disclosed an average value of 0.2355 of information on intellectual capital through their webpages in 2016. Relational capital was the component these organizations most disclosed with an average of 0.4529, followed by the disclosure of structural capital, and lastly, human capital. The use of a particular index of disclosure about intellectual capital applied to the singularity of the banking sector that covers two peripheral countries in Southern Europe, reveal to be the most contribute to the literature.
ABSTRACT In many countries, investment in intangible assets is growing rapidly. In some cases, th... more ABSTRACT In many countries, investment in intangible assets is growing rapidly. In some cases, this investment exceeds the investment in Traditional Capital and Intellectual Capital is becoming a factor of differentiation and competitiveness. Many are the studies that try to measure the economic development of the countries, linking it to investment in Intellectual Capital. Among the most complete studies on this subject, we find the work of Carol Yeh-Yun Lin and Leif Edvinsson (2011) who presented a study on this subject, applied to 40 countries. Aiming to help to increase the knowledge in this area, we used the Biplot methodology, applied to the data studied by these authors and we have identified natural groupings in the 40 countries studied. Constructing a Biplot in which countries and variables are represented simultaneously, it appears that the variable most closely related to Intellectual Capital is PC (Processes Capital), having maximum association with data first principal component. Using the coordinates of the countries in a Biplot graphic, we have obtained a classification of countries into homogeneous groups respecting five variables - Human Capital, Renovation Capital, Financial Capital, Market Capital and Processes Capital - depending only from the scores of those variables that differ in some important points from country clusters, obtained by the geographical criteria and used in the publication referred above. We believe that the explanation of these differences may help to clarify the meaning of the concept of intellectual capital of a country and may contribute to an objective definition of this concept. This paper also contributes to enhance the discussion around the assessment models of the Intellectual Capital of the countries.
ABSTRACT The literature describes entrepreneurial process as a multidimensional and complex pheno... more ABSTRACT The literature describes entrepreneurial process as a multidimensional and complex phenomenon. Most conceptual frameworks advocate that the entrepreneurship is a function of the opportunity and the individual entrepreneur, his or her characteristics and actions. A knowledge-based perspective suggests that entrepreneurship can be thought of as a function of knowledge and attitude. Such perspective proposes that there is one single dominant factor upon which the opportunity, the individual and the whole entrepreneurial process are based. This factor is knowledge as a property of individuals or organizations which are intelligent agents in their own right, and which are challenged to have a critical attitude in order to execute the entrepreneurial process. Recent works on this research area suggest that there is a positive link between entrepreneurship, regional economic performance and the creation of new firms and businesses. Regions are now facing rapidly evolving pressures from global economy. Regions prosperity no longer lies in traditional assets such as cheap land and labour. Instead, regions’ success is shaped by new categories of assets, like skills, innovative firms, lifestyle amenities, cultural assets and intellectual capital. Although, in the last years, many studies have investigated the knowledge factors grounding local development there are still gaps in the research that need to be filled for the definition of the theory pillars of an intellectual capital dimension of regional development dynamics. This chapter contributes to the literature on the role entrepreneurship plays in regional development, providing a holistic view of the knowledge-based entrepreneurial activity.
International Journal of Knowledge-Based Development, 2013
The advent of the knowledge economy has put the focus on innovation, creativity and networks as d... more The advent of the knowledge economy has put the focus on innovation, creativity and networks as drivers of competitiveness and economic growth. This has shifted development perspectives from tangibles-based competitiveness to knowledge-driven competitiveness transforming the way the economy is organised and putting emphasis on the emergence of a new type of capital. Creative industries represent a form of capital that provides economic benefits and the links between creative capital, quality of life and competitiveness has made the creative industries a serious economic factor that needs to be considered in regard to cities and regions viability. The two issues, creative industries and knowledge-based urban development (KBUD) remain not only challenging fields of research but also the key elements for discussions on the competitiveness of cities and regions. The purpose of this paper is to explore the 'creative industry' concept to relate it to the ongoing process of creating knowledge-based urban developments.
According with the foundations of strategic management literature, excellence in organizations ha... more According with the foundations of strategic management literature, excellence in organizations has always been mainly due to good strategy formulation (business formula) and excellent strategy implementation (business recipe). In the Knowledge Economy context this fundamental statement is still valid. Nevertheless, in this context, building excellent business formulas and first class business recipes require the contribution of intangibles as the key building blocks for gaining and sustaining competitive advantages. So, intangibles become the key ingredient to manage businesses in order to achieve entrepreneurial excellence. During the last decades many authors have written about the failure of traditional accounting systems to assist managers with the management of their organizations. The recognition of relevance of knowledge in the process of value creation has given rise to a variety of different approaches to the firm’s management. The literature refers to several models based ...
This article may be used for research, teaching, and private study purposes. Any substantial or s... more This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings,
According with the foundations of strategic management literature, excellence in organizations ha... more According with the foundations of strategic management literature, excellence in organizations has always been mainly due to good strategy formulation (business formula) and excellent strategy implementation (business recipe). In the Knowledge Economy context this fundamental statement is still valid. Nevertheless, in this context, building excellent business formulas and first class business recipes require the contribution of intangibles as the key building blocks for gaining and sustaining competitive advantages. So, intangibles become the key ingredient to manage businesses in order to achieve entrepreneurial excellence. During the last decades many authors have written about the failure of traditional accounting systems to assist managers with the management of their organizations. The recognition of relevance of knowledge in the process of value creation has given rise to a variety of different approaches to the firm’s management. The literature refers to several models based ...
The continuous shift towards a knowledge-based economy has brought to the fore the issue of how o... more The continuous shift towards a knowledge-based economy has brought to the fore the issue of how organizations formulate their business strategies accommodating the complexity and dynamism of our environment. Managers are coming to realize that the firm's success depends on the competitive quality of its knowledge-based assets, and the successful application of these assets to its innovation and operational activities. The ability to create economic value from those knowledge assets is highly contingent on the well- ...
ICIMTR 2012 - 2012 International Conference on Innovation, Management and Technology Research, 2012
Abstract Intellectual capital (IC) is the key driver of innovation and sustainable competitive ad... more Abstract Intellectual capital (IC) is the key driver of innovation and sustainable competitive advantage in today's knowledge-based economy. At the same time, knowledge management (KM) is a set of processes that includes knowledge acquisition, development, distribution, utilization, retention and measurement within the organization. This means that the successful management of IC is closely linked to the efficiency of KM processes, which, in turn, implies that the successful implementation of KM ensures the growth and renewal ...
Intellectual capital has been described as intangible assets that may be used as a source of sust... more Intellectual capital has been described as intangible assets that may be used as a source of sustainable competitive advantage. However, intellectual capital components have to interact, to create value. Previous studies demonstrate that intellectual capital is positively and significantly associated with organizational performance. Our aim is to consolidate these findings, examining the inter-relationships and the interaction effects among intellectual capital components and organizational performance, in the Portuguese banking context.
The impact of intellectual capital (IC) on the general performance of the organisation has become... more The impact of intellectual capital (IC) on the general performance of the organisation has become a very important issue now than ever, this is due to the level of globalisation of whose outcomes are privatization and deregulation of markets, aggressive competition and the ever-rising expectations of customers. As a result of this, there is need for organisations to be at their best in order to be relevant in the environment. This paper focuses on developing economies and on Nigeria specifically. Using a sample of thirty-two audited financial statements of quoted companies in Nigeria, the paper examines the impact of IC components on business performance measured with Return on Equity (ROE) and Return on Assets (ROA). The results show that intellectual capital has a positive and significant relationship with the performance of business organizations in Nigeria. These results reinforce the accumulating body of empirical support for the positive impact of Intellectual capital on business performance. Based on the findings, the study recommends that corporate entities in Nigeria should invest in Human, Structural and Customer Capital in order to increase their performance.
International Journal of Technology Management, 2008
Previous empirical studies confirm that intellectual capital has a significant and substantive im... more Previous empirical studies confirm that intellectual capital has a significant and substantive impact on performance. The purpose of this research is to examine the inter-relationships and interactions among intellectual capital components and business performance in the Portuguese banking industry. The concept of relational capital was extended to include 'stakeholder orientation' items. Model development and hypothesis testing was conducted using PLS on a sample of 253 respondents from 53 organisations. Results show a confirmation of previous studies as it relates to hypothesis testing but a difference in psychometric item evaluation given the unique geographical and sectoral context. Recommendations are then made for researchers and practitioners.
In a rapidly changing environment, innovative firms are increasingly using the Balanced Scorecard... more In a rapidly changing environment, innovative firms are increasingly using the Balanced Scorecard (BSC) to identify and communicate key factors that drive future value. Knowledge is described as the only meaningful resource in the Knowledge Economy (KE). Although there is recognition that knowledge is a key business asset, many organizations still do not understand the implications of Knowledge Management (KM). The key is to understand what makes knowledge valuable and, in particular, how knowledge creates wealth in a knowledge-driven economy. KM deals with the production, application, and distribution of knowledge within and between organizations. Such intellectual assets are always constituted through practices and undertakings in an everyday work life setting. This paper seeks to examine how the BSC represents a relevant tool to KM, bridging the gap between strategic objectives set at the senior level within an organization and their operational execution.
International Journal of Business and Systems Research, 2009
Intellectual capital (IC) has become a critical performance driver. The logic of creating value h... more Intellectual capital (IC) has become a critical performance driver. The logic of creating value has changed and the knowledge-based resources are now at the heart of management systems. This study seeks to explore the interrelationships amongst the IC components and business performance in the context of the Portuguese banking industry. Models are assessed using a partial least squares approach, a non-parametric statistical alternative. The findings show that organisational value is created and nurtured through the effective ...
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