Ivan Russo
Ivan Russo (Ph.D.) is a Full Professor of Logistics & Supply Chain Management at the University of Verona. His research focuses on supply chain management, logistics service quality, closed-loop supply chain and circular economy, the interplay between marketing & logistics, and customer loyalty. He is deeply interested in these areas because he believes they offer opportunities for firms to create value not only for themselves but also for their customers, suppliers, and other stakeholders.
Additionally, Ivan specializes in Qualitative Comparative Analysis (QCA), a complexity-informed method for evaluating supply chain complexity, as well as case study and ground theory.
He serves as the Co-Editor in Chief for the International Journal of Physical Distribution & Logistics Management and holds the position of Vice-Coordinator of the PhD Programme in Accounting and Management between the University of Verona and the University of Udine.
Ivan has published his work in prominent academic journals, including the Journal of Supply Chain Management (JSCM), Journal of Operations Management (JOM), International Journal of Physical Distribution & Logistics Management (IJPDLM), International Journal of Production Economics (IJPE), Journal of Business Logistics (JBL), International Journal of Logistics Management (IJLM), Industrial Marketing Management (IMM), Journal of Business Research (JBR), Production Planning & Control (PPC), Journal of Business Industrial Marketing (JBIM), and various other scientific articles and prestigious international conferences’ proceedings.
Moreover, he shares his knowledge and expertise by teaching International Logistics and Supply Chain Management at undergraduate, MSc, MBA, PhD, and executive levels. Ivan has also been actively involved in the Council of Supply Chain Management Professionals (CSCMP), contributing to the Academic Strategies Committee (ASC).
Address: University of Verona - Italy, Department of Management
Via Cantarane 24
37129 Verona
Additionally, Ivan specializes in Qualitative Comparative Analysis (QCA), a complexity-informed method for evaluating supply chain complexity, as well as case study and ground theory.
He serves as the Co-Editor in Chief for the International Journal of Physical Distribution & Logistics Management and holds the position of Vice-Coordinator of the PhD Programme in Accounting and Management between the University of Verona and the University of Udine.
Ivan has published his work in prominent academic journals, including the Journal of Supply Chain Management (JSCM), Journal of Operations Management (JOM), International Journal of Physical Distribution & Logistics Management (IJPDLM), International Journal of Production Economics (IJPE), Journal of Business Logistics (JBL), International Journal of Logistics Management (IJLM), Industrial Marketing Management (IMM), Journal of Business Research (JBR), Production Planning & Control (PPC), Journal of Business Industrial Marketing (JBIM), and various other scientific articles and prestigious international conferences’ proceedings.
Moreover, he shares his knowledge and expertise by teaching International Logistics and Supply Chain Management at undergraduate, MSc, MBA, PhD, and executive levels. Ivan has also been actively involved in the Council of Supply Chain Management Professionals (CSCMP), contributing to the Academic Strategies Committee (ASC).
Address: University of Verona - Italy, Department of Management
Via Cantarane 24
37129 Verona
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Papers
Although supply chain scholars have acknowledged the fundamental disruptive changes experienced by today’s supply chains and the ensuing novelty of the research problems worthy of investigation, they have primarily relied on a limited number of theories to help explain the phenomena of interest. The purpose of this paper is to use a systematic literature review to address this gap and propose additional theories that supply chain researchers can use to help address novel supply chain phenomena, such as those caused by technological disruptions.
Design/methodology/approach
The authors use a systematic literature review to examine the studies published over the last 10 years in six of the top supply chain management journals (411 articles) and six of the top marketing and management journals (1,214 articles).
Findings
First, the findings show that 15 theories have been relied upon by over 95 per cent of the studies within supply chain management that use formal theories. Second, the authors identify the most frequently used theories within marketing and management (217 theories). Third, as space limitations make it impossible to offer a rich description of each of the 217 theories, the authors identify 30 theories that they considered to be the most salient to supply chain research and suggest areas where supply chain scholars can apply these theoretical lenses.
Originality/value
The research effort allowed the authors to map the current use of theories within the field to gain a better understanding of what other theories could augment the body of theories used within supply chain management. Thus, the current study is a “one stop shop” that supply chain scholars can consult when in a quandary about what theoretical lens to utilize.
The purpose of this paper is to introduce qualitative comparative analysis (QCA) to the field of supply chain management and provide a detailed roadmap that supply chain researchers can utilize when applying this methodology.
Design/methodology/approach
Data collection focused on the evaluation of product returns management practices as perceived by business customers who operate in a supplier–customer context. In order to analyze the data using the QCA approach, a multi-step analysis was developed.
Findings
The results indicate five solutions that lead to high levels of customer satisfaction. The existence of multiple sufficient configurations for customer satisfaction indicates equifinality because multiple alternative solutions can lead to the same outcome.
Research limitations/implications
The authors make a methodological contribution by applying the QCA method to the field of supply chain management and providing a detailed roadmap that supply chain researchers can utilize.
Practical implications
The authors provide managers five different and novel combinations of antecedents that lead to higher levels of customer satisfaction.
Originality/value
This study offers supply chain researchers a better understanding of when it is appropriate to use QCA and how to apply this methodology. From a theoretical perspective, past studies focused exclusively on the “net effects” of these antecedents, thus, did not capture the complexity of the relationships between these various antecedents and customer satisfaction. This is a noteworthy contribution as it highlights the complexity of the amalgam of relationships and factors that impact customer satisfaction within the context of reverse supply chain.
This paper investigates the role of qualified professionals acting as facilitators. These intermediaries can help to reduce information asymmetry between the manufacturer and the customer and to transfer knowledge in order to evaluate the quality of a product or service before use by the customer.
Design/methodology/approach
This study utilized a two-stage research design consisting of a qualitative study with semi-structured qualitative interviews. The results were used to conduct the second quantitative study using an empirical survey.
Findings
Using the information asymmetry and signaling theory, the facilitator in this study represents the partial receiver, whereas the manufacturer is the signaler, and the focus is on understanding the value and ‘signals’ perceived by the receiver with respect to the manufacturer’s overall offerings.
Originality/value
The study provides a framework that highlights the main value drivers’ categories that professional service providers consider important for value creation.
ceived switching costs, returns management, customer value, and customer satisfaction.
In order to better explain the sources of customer loyalty within the B2B context, researchers have already
introduced various antecedents and developed several models, however past studies concentrated exclusively on
themain ‘net effects’ of these antecedents. Because of the complex reality inwhich the phenomena of interestman-
ifests itself, complexity theory tenets can provide amore accurate understanding ofwhat generates customer loyal-
ty. Applying this theory, the current article seeks to determine all the possible “recipes” that build strong customer
loyalty in the B2B context.
To address this research question the study employed qualitative comparative analysis (QCA) which assumes
that the influence of attributes on a specific outcome (customer loyalty in a B2B context) depends on how the
attributes are combined.
Future research can consider other possible combinations and explore how the impact of these antecedents on
customer loyalty changes when other variables are considered.
models of Small Medium Italian companies (Smes), in some contexts,
adapt or react to macro and micro environment that could potentially
be problematic. Those may cause changes of business context
and be instrumental in defining new paths of development of the business,
with strategic decisions concerning marketing strategy. The use of
a qualitative research methodology has allowed us to understand the dynamics
of the evolutionary paths of strategic international marketing of
Smes, analyzing the related factors of vulnerability and resilience. The results suggest developmental pathways that depend on the resilience capacity and evolutionary adaptation of business models for Smes in order to keep and develop the firm
buyer-supplier relationships. The literature lacks studies that provide an understanding of how intermediaries in a supply chain perceive and create value for themselves and their customer(s) across the distribution channel. The objective of this research is to bridge this gap through an in-depth qualitative investigation. Findings about value drivers of facilitators are discussed as well as implication and areas for future research.
Although supply chain scholars have acknowledged the fundamental disruptive changes experienced by today’s supply chains and the ensuing novelty of the research problems worthy of investigation, they have primarily relied on a limited number of theories to help explain the phenomena of interest. The purpose of this paper is to use a systematic literature review to address this gap and propose additional theories that supply chain researchers can use to help address novel supply chain phenomena, such as those caused by technological disruptions.
Design/methodology/approach
The authors use a systematic literature review to examine the studies published over the last 10 years in six of the top supply chain management journals (411 articles) and six of the top marketing and management journals (1,214 articles).
Findings
First, the findings show that 15 theories have been relied upon by over 95 per cent of the studies within supply chain management that use formal theories. Second, the authors identify the most frequently used theories within marketing and management (217 theories). Third, as space limitations make it impossible to offer a rich description of each of the 217 theories, the authors identify 30 theories that they considered to be the most salient to supply chain research and suggest areas where supply chain scholars can apply these theoretical lenses.
Originality/value
The research effort allowed the authors to map the current use of theories within the field to gain a better understanding of what other theories could augment the body of theories used within supply chain management. Thus, the current study is a “one stop shop” that supply chain scholars can consult when in a quandary about what theoretical lens to utilize.
The purpose of this paper is to introduce qualitative comparative analysis (QCA) to the field of supply chain management and provide a detailed roadmap that supply chain researchers can utilize when applying this methodology.
Design/methodology/approach
Data collection focused on the evaluation of product returns management practices as perceived by business customers who operate in a supplier–customer context. In order to analyze the data using the QCA approach, a multi-step analysis was developed.
Findings
The results indicate five solutions that lead to high levels of customer satisfaction. The existence of multiple sufficient configurations for customer satisfaction indicates equifinality because multiple alternative solutions can lead to the same outcome.
Research limitations/implications
The authors make a methodological contribution by applying the QCA method to the field of supply chain management and providing a detailed roadmap that supply chain researchers can utilize.
Practical implications
The authors provide managers five different and novel combinations of antecedents that lead to higher levels of customer satisfaction.
Originality/value
This study offers supply chain researchers a better understanding of when it is appropriate to use QCA and how to apply this methodology. From a theoretical perspective, past studies focused exclusively on the “net effects” of these antecedents, thus, did not capture the complexity of the relationships between these various antecedents and customer satisfaction. This is a noteworthy contribution as it highlights the complexity of the amalgam of relationships and factors that impact customer satisfaction within the context of reverse supply chain.
This paper investigates the role of qualified professionals acting as facilitators. These intermediaries can help to reduce information asymmetry between the manufacturer and the customer and to transfer knowledge in order to evaluate the quality of a product or service before use by the customer.
Design/methodology/approach
This study utilized a two-stage research design consisting of a qualitative study with semi-structured qualitative interviews. The results were used to conduct the second quantitative study using an empirical survey.
Findings
Using the information asymmetry and signaling theory, the facilitator in this study represents the partial receiver, whereas the manufacturer is the signaler, and the focus is on understanding the value and ‘signals’ perceived by the receiver with respect to the manufacturer’s overall offerings.
Originality/value
The study provides a framework that highlights the main value drivers’ categories that professional service providers consider important for value creation.
ceived switching costs, returns management, customer value, and customer satisfaction.
In order to better explain the sources of customer loyalty within the B2B context, researchers have already
introduced various antecedents and developed several models, however past studies concentrated exclusively on
themain ‘net effects’ of these antecedents. Because of the complex reality inwhich the phenomena of interestman-
ifests itself, complexity theory tenets can provide amore accurate understanding ofwhat generates customer loyal-
ty. Applying this theory, the current article seeks to determine all the possible “recipes” that build strong customer
loyalty in the B2B context.
To address this research question the study employed qualitative comparative analysis (QCA) which assumes
that the influence of attributes on a specific outcome (customer loyalty in a B2B context) depends on how the
attributes are combined.
Future research can consider other possible combinations and explore how the impact of these antecedents on
customer loyalty changes when other variables are considered.
models of Small Medium Italian companies (Smes), in some contexts,
adapt or react to macro and micro environment that could potentially
be problematic. Those may cause changes of business context
and be instrumental in defining new paths of development of the business,
with strategic decisions concerning marketing strategy. The use of
a qualitative research methodology has allowed us to understand the dynamics
of the evolutionary paths of strategic international marketing of
Smes, analyzing the related factors of vulnerability and resilience. The results suggest developmental pathways that depend on the resilience capacity and evolutionary adaptation of business models for Smes in order to keep and develop the firm
buyer-supplier relationships. The literature lacks studies that provide an understanding of how intermediaries in a supply chain perceive and create value for themselves and their customer(s) across the distribution channel. The objective of this research is to bridge this gap through an in-depth qualitative investigation. Findings about value drivers of facilitators are discussed as well as implication and areas for future research.
Keywords: risk management, returns product, supply chain, returns management
have remarkably altered the organization of Western supply chains. Particularly in low-tech,
manufacturing sectors, the fast spread of global production network has forced managers to
reconsider the configuration of their supply chains, including the alignment between marketing
and operations. Although the marketing-operations interface (MOI) is crucial in supply chain
management, the understanding of globalization’s effects on this process remains uncertain and
unclear. By focusing on the furniture industry in USA and Italy, this paper uses a multiple case
study to address the evolution of MOI in globalizing supply chains. Findings suggest that the
relationship between marketing and operations in supply chains is contingent on dynamics of
internationalization. Acknowledging the exploratory nature of this study, this article also
indicates room further improvement and research development.
tutti i flussi fisici, connessi a flussi finanziari e informativi, che per qualsiasi ragione tornano
lungo la supply chain. Tale fenomeno che comunemente è individuato come gestione dei resi
pare un’area di ricerca poco analizzata ed esplorata negli studi passati. Esso era visto
unicamente come un problema di tipo produttivo, legato ad esempio alla qualità dei prodotti,
oggi, tuttavia, il fenomeno è in evoluzione e merita un’adeguata attenzione. L’apporto
metodologico che ci proponiamo di dare cerca di evidenziare le problematiche e le
opportunità che legano la gestione dei prodotti-ritorni o resi o ritorni più a valle della catena
di fornitura. In particolar modo cercheremo di analizzarne le implicazioni per le attività
logistiche e di marketing lungo la supply chain"