Daria Gom

Transformational leadership and organizational citizenship behavior (OCB) have gained much popularity in recent years among scholars and practitioners. Although the cultural context of transformational leadership and OCB has increasingly been recognized as highly relevant, there is a paucity of studies done so far. Various research suggested that transformational leaders modifies subordinates OCB that may produce positive behaviors and increase organizational effectiveness. However the impact and process may vary in a different cultural setting. The purpose of this paper is to propose a conceptual framework on the relationship between transformational leadership behavior and citizenship behavior in an integrative way by viewing Sabah ethnic cultural values as a latent moderating mechanism that may not have been empirically tested in the leadership and OCB literature.

The main objective of this research is to examine the important constructs of service quality in its relation to high performance research practice with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance in the lodging industry in Sabah, Malaysia. A preliminary study to complement a larger research, this study intends to use quantitative approach. The three-fold potential contributions of this paper include: enriching the literature of strategic Human Resource (HR) and Organizational Behavior (OB) as empirical evidence to the management of lodging industry and the service sector in general and lastly, contributing toward the sustainable and robust performance of the ‘Sabah hospitality service quality performance’.

Work values are very much influenced by employees' cultural values and traits. For this study, a qualitative approach on past research and literature was employed. By exploring recent cross cultural research in Malaysia, this paper provides a critical review on the cultural differences of ethnic groups in Malaysia, specifically among the Sabah ethnics employees working in Sabah, Malaysian Borneo. Malaysia is a multi-cultural country and each ethnic group may not share the same cultural values due to its distinct separate identities and cultures. This study also discusses the findings of researchers on the differences of Malaysian and western work values and their underlying assumptions. In addition, this review hopes to enhance further knowledge and understanding on Sabah Borneo ethnic cultural values and behavior in the workplace for effective management of ethnic diverse employees in pursuit of organizational success.

Cultural intelligence (CQ) and psychological capital (PsyCap) are two critical characteristics that can be leveraged to develop dynamic hotel frontline employees capable of sustaining service excellence. While both the hotel industry and researchers have followed this trend, there are few studies in the research setting that delve into this relationship. This study examines the effects of cultural intelligence on service quality with psychological capital serving as a mediating variable. To confirm the proposed hypotheses, this study collects 300 questionnaires from four- and five-star hotels. For quantitative analysis, partial least squares structural equation modelling was used. The findings revealed that PsyCap is favorably associated with three components of CQ (metacognitive, motivational, and behavioral elements). Simultaneously, the CQ cognitive and behavioral elements were found to be positively related with service quality (SQ). These findings offer hotel managers practical...

With the high level of importance placed on service delivery and the elevated turnover rate experienced in the hotel industry, this study was conducted to explore the influences of perceived transformational leadership on the cross-cultural psychological capital and turnover intentions of frontline employees working in four- and five-star hotels in Sabah, Malaysia. Data were collected from 162 frontline employees using the purposive sampling method. Partial least squares structural equation modeling (PLS-SEM) was performed to test the hypothesized relationships. The findings clearly demonstrate that transformational leadership positively affects cross-cultural psychological capital and negatively influences turnover intention. Cross-cultural psychological capital, on the other hand, has no substantial link with turnover intention and does not act as a mediator between transformative leadership and turnover intention. This study extends the hospitality literature by offering a new co...