abdullah embong

Cara biasa untuk mencipta skrip agen dialog sistem maklum balas suara saling tindak (IVR) adalah dengan mengupah beberapa orang pakar bahasa atau pakar suara --mereka yang mempunyai suara komersil-- tetapi bukan pakar antara muka pengguna telefon (TBUI). Secara umum pereka bentuk agen dialog tidak mengikuti mana-mana panduan TBUI. Kajian ini mencadangkan kaedah alternatif untuk membina skrip IVR secara berstruktur dengan menggunakan forward scenario simulation (FSS) dan analisis peristiwa. Objektifnya adalah untuk menghasilkan skrip agen dialog IVR yang berguna, dan untuk mengenalpasti apakah punca-punca yang menyebabkan maklumat tersembunyi sehingga sukar bagi pereka bentuk TBUI mendapatkan skrip yang tabii dan mudah difahami oleh pengguna. Selain itu, usaha ini juga dibuat untuk mengenalpasti elemen “compelling” yang perlu ada dalam TBUI untuk sistem IVR. Langkah berstruktur untuk membina skrip dialog bermula dengan pembentukan peristiwa, diikuti oleh temuduga berdasarkan prototai...

Abstract: The current data tends to be more complex than conventional data and need dimension reduction. Dimension reduction is important in cluster analysis and creates a smaller data in volume and has the same analytical results as the original representation. A clustering process needs data reduction to obtain an efficient processing time while clustering and mitigate curse of dimensionality. This paper proposes a model for extracting multidimensional data clustering of health database. We implemented four dimension ...

The objective of this paper is to provide a clear picture about the awareness among banking customers towards virtual banking, and the implementation of interactive voice response (IVR) banking technology in Malaysia. The result of this study can be used as an important reference material to the banks for the purpose of measuring customer’s preparedness towards phone banking as one of the popular method of e-commerce. The methods used for data collection were library search, questionnaires and interview. The respondents consisted of two groups: bank’s customers, and commercial banks, which implemented the IVR system. Data were analyzed using descriptive statistics. The findings highlighted the following issues: (1) customers' profile and the profile of the commercial banks implementing IVR system; (2) the benefit of the system as viewed by the customers and the banks; (3) the cost of accessing the system; (4) the channel of accessing the bank services; (5) the kind of IVR bankin...

... 5. Abdullah Embong and Wan Md Azwan, "Intelligent Tutoring System: Teaching Mathematics in English", Regional Conftrence on Integrating Technology in the Mathematical Sciences, Universsity Science Malaysia, (2003) 6. du Boulay,.B.,"What does the 'AI' in AEID buy ...