4.6
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
4.6
626 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
My cat's drinking fountain was broken and within one day the company replied to my request and sent me a new fountain while mine is broken. Dream service! :)
Date of experience: 24 February 2025
Reply from Petlux
Thank you for your review! Great to hear that you’re happy with our service. We always strive to help quickly and efficiently, so your pet doesn’t have to go without. If you ever need anything else, feel free to reach out!
The quality is not really good. It’s called PetLux but i don’t see the Lux part here.
1)Right from the start I already felt like it’s a cheap plastic (the platforms that you put around the wheel itself), one of them didn’t align at all because they seem to be of the different size, so one of the them just sticks out as it cannot be aligned, which makes it a bit dangerous for the cat. That’s a huge -
2)we payed 30€ more to get the wheel with the light and it doesn’t even work normally- the LED wasn’t sticky enough so it was falling down, it doesn’t work at all if you don’t hold the cable with your hand, the moment you realise it the light goes off. And it was said that it’s supposed to be 4 different colours but there is only 1 white colour.
3)the wheel that lady was assembling on the video is a bit different from the one that we received (the matras part) so it took more time to figure out how we should assemble it.
And after all that our cat doesn’t really pays a lot of attention to it. Can we pls at least get the normal light or 30€ back? Thank you.
Date of experience: 20 January 2025
Reply from Petlux
Thank you for your honest feedback. We’re sorry to hear that your experience hasn’t met expectations. Let us address your concerns and reassure you that we’ll make this right.
1. Plastic parts and alignment: It seems like there’s an issue with the product’s parts, particularly the platform alignment. This is absolutely not how it should be, and we’d be happy to resolve this in a professional and luxurious way. Please contact our customer service at klantenservice@petlux.nl or call us at +31 348 688 671, and we’ll take care of this for you.
2. LED lighting and colors: Just to clarify, the LED light itself produces only white light. If you want a specific color, like pink, this is achieved by using colored rings that you can purchase separately. However, from your description, it sounds like there’s a problem with the light’s functionality and adhesive, which is definitely not acceptable. Please reach out to us, and we’ll either fix the issue or provide a refund for the €30.
3. Different model and assembly: We’re sorry to hear that the model differed slightly from the video, making the assembly more challenging. If you need further help, we’re more than happy to assist.
Lastly, we want to reassure you that you always have the right to request a refund if the product does not meet your expectations. Please don’t hesitate to contact us so we can resolve this for you promptly and to your satisfaction.
My cat loved it from the first play. On the first day he played, later he even took a nap in this one
Date of experience: 09 December 2024
Date of experience: 18 June 2024
Spare Part available that is a big plus but shipping costs are extraordinary high and delivery time not as promised
Date of experience: 03 June 2024
I bought a beautiful litter box for my cat and I’m super happy with it. Unfortunately a small piece inside the drawer was damaged, possibly on the transportation, but after contacting customer service, I was super well assisted by Thimo, and he promptly arranged to send a new drawer. He was super friendly and professional, so having a great customer service makes all the difference. They give you support before you purchase and after as well which is great.
Date of experience: 25 April 2024
The items I ordered come quickly and were well packed! Many thanks!
Date of experience: 28 December 2023
Date of experience: 14 December 2023
Satisfied with the service (speed of delivery), also the price and above all, the quality of the items.
Date of experience: 20 November 2023
Not really sure this is a good accessory!! Delivery was on time. But instructions booklet is poor - for instance the international size of the batteries is nowhere to be found !! Personally as I have serious problems with my eye sight- it made it impossible to assemble it - and I need now to depend on others! So not really sure ….
Date of experience: 17 November 2023
The product is fine but the amount of emails i get is insane
Date of experience: 30 October 2023
It works!
The setup was quick and easy. The cat took to it straight away. No problems at all so far.
Note: I did NOT hook this up to any Wifi or any App because I absolutely do not want that stuff, but this automatic cattoilet works with just a power supply and nothing else. Easy.
Date of experience: 12 April 2023
Product arrived quickly, but the customer service needs improvement.
I asked a question and haven’t received any response so far - it’s been already 3 days.
Date of experience: 02 April 2023
Reply from Petlux
thank you! We will work on it.. We had some problems communicating with PostNL. therefore we had some delay answering you. Sorry for that.
Date of experience: 26 March 2023
I'm ordering from France, and it is impossible to get the information emails (order, receipt, offers) in an another language than Dutch. English would be the least to be friendly with other countries ...
Date of experience: 05 March 2023
Amazing company, cool products, even better customer service. We love our Petlux Self-Cleaning Litter Box!
Date of experience: 29 December 2022
Great self cleaning litter. App works very well too. I hope it carries on that way...
Date of experience: 21 September 2022
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