4,468 total
BGA.NL offers a decent shopping experience with good quality frames. Their customer service is friendly and efficient, resolving issues quickly. However, sometimes delivery takes longer than promised, and some products may not match the description, like frames that aren't real wood. Overall, it's an okay place to shop with room for improvement.
Date of experience: 16 October 2024
Delivered quickly and well packaged. Solid nice looking frames
Date of experience: 07 November 2024
Fine product, beautiful.
Two remarks though, the plastic fixing clamps are not very sturdy. Also, the instructions are in Swedish only, not everybody can understand that although luckily I do.
Tack så mycket, Hej då!
Date of experience: 16 October 2024
Reply from BGA.NL
Bedankt voor je beoordeling! We zijn blij te horen dat je het product mooi vindt. We waarderen je opmerkingen over de plastic bevestigingsklemmen en de instructies. We beschouwen dit als waardevolle suggesties en zullen ze doorgeven aan ons leiderschap. Mocht je nog vragen hebben, dan kun je ons bereiken op info@bga.nl. Nogmaals bedankt voor je feedback!
Excellent client service. I received my mirror, which was well packaged but unfortunately when opened the mirror was not securely fastened to the frame. Client Services responded immediately to my email and offered to refund or replace the item.
Date of experience: 16 October 2024
Reply from BGA.NL
Thank you for your great review. We are happy to hear that you are satisfied with our service.
Great service, super quick delivery and expertly packaged! And very fair prices
Date of experience: 06 October 2024
I am very satisfied with my experience at this webshop. The team was incredibly friendly and helpful. Communication was smooth, and my questions were answered quickly. A great store with excellent service!
Date of experience: 11 September 2024
Reply from BGA.NL
Heel erg bedankt voor je geweldige beoordeling!
The product was really nice with good quality as expected.
The only thing was the delivery time. It took actually one more day than what committed in the website to receive it. Didn't know it was sending from abroad.
But at the end the product was wonderfull.
Date of experience: 03 September 2024
Reply from BGA.NL
Thank you for your feedback, and apologies for the delay in delivery. We're glad to hear you're happy with the product!
I have often ordered frames from BGA and the service and quality of the frames is always excellent. Last time, due to an internet error, my order was blocked but was easily resolved through their efficient and friendly customer service.
Date of experience: 03 September 2024
Reply from BGA.NL
We really appreciate your great review, thanks!
So disappointing and misleading! Frames are not made out of wood as misleadingly stated in the product name & description - but it's a sticker imitating wood on top of a MDF cardboard-looking frame. Looks so cheap. Just opened it and the sticker is already peeling off. Will not order again! Bought "Photo frame Modern Acrylic Glass Teak 29.7x42cm (A3)"
Date of experience: 30 September 2024
Reply from BGA.NL
Hello DS. Thank you for your feedback. Sorry to hear that you feel mislead. The product name indeed shows the style, but in the product specifications you will see the actual materials used. When there is something wrong with an item always mail us to info@bga.nl with a picture and we will find a solution. Best regards.
Bought two frames, an A1 and A3, both good quality, nice color and material and fast and easy to assemble.
Date of experience: 20 September 2024
Reply from BGA.NL
Thank you for your great review!
Great customer service! Staff was really fast with the response, polite and helped me within a few ours. I’m also very satisfied with the posted and the frame I bought. Can definitely recommend!
Date of experience: 26 July 2024
Reply from BGA.NL
Thanks for your fantastic review! We're glad to hear that you were pleased with our customer service and the frame. Your recommendation means a lot to us!
I have ordered a few times from this company so far I have not been disappointed therefore I am glad.
They have many sizes of frames and the prices are reasonable. Packaging is securely done. Delivery is mostly done within a week. It is not from the Netherlands but from Sweden I think.
Date of experience: 02 July 2024
everything in one place, easy to look for sizes in inches AND centimeters and all the sizes that I needed were also available!
very light frames, will not fall from the wall and not break (no glass) and easy to hang.
Date of experience: 29 August 2024
Reply from BGA.NL
We really appreciate your great review, thanks!
Everything was easy and lots of great products .
Service and communication was fabulous, return service very supportive as well.
Plus we are very happy with the products we purchased!
The only issue we encountered was the ease of use of website. We found the search function confusing.
Date of experience: 14 August 2023
Reply from BGA.NL
Hi Nicola!
Thank you for your amazing review, we really appreciate you took the time to let us know about your experience with us.
Enjoy the rest of your day!
Poor return policy - company not only charges a fee but works through a carrier with limited drop off points. Walked 15 mins to designated location to be told their systems with BGA were down; next closest location was a half hour away by tram. Customer service at BGA is unhelpful and almost condescending.
Date of experience: 04 August 2024
I had good experience throughout my purchase.
Bought 5 different size and type of frames. And it arrived well. no damage. and the packaging was neat.
The only thing i would give feedback for is the delivery service.
I wasn't home at the time it gets delivered.
But this parcel was left in the front door of apartment building. Where i would suggest to leave it atleast in front my apartment door (1st floor) or keep them with the neighbour to prevent any issues (stolen by strangers and etc).
Date of experience: 14 November 2023
Reply from BGA.NL
Thanks for the review.
Apologies if there was an issue with the delivery.
One of the frames arrived damaged (in transport) but BGA fixed it immediately by sending the new one. Excellent experience! It was my second time I’ve ordered something and am very happy with their service and the quality of the products.
Date of experience: 02 September 2023
Reply from BGA.NL
Hi Tea.
Thank you for your amazing review, we really appreciate you took the time to let us know about your experience.
Of course we were very sad to see one of your frames arrived damaged, but luckily we were able to quickly help you with a new perfect replacement.
Thanks again, and we wish you a nice day.
The delivery process was very unclear and confusing - I didn't even know my package had been delivered, and then the courier would not release the parcel without a special six-digit code, which I had not been supplied with. Not easy at all.
Date of experience: 15 September 2024
Reply from BGA.NL
Hello Belinda. Thank you for your feedback. Our apologies if the transit did not go smooth. We never heard of the need of a 6 digit numer and normaly the transporter send you a notifictaion on the delivery and that should be enough. Sorry for the trouble. Best regards.
I called the customer center about the invoice and the person in charge was very friendly and kind. We appreciate for your quick delivery.
Date of experience: 04 July 2024
Reply from BGA.NL
Hello! Than kyou for the kind review, glad we could be of help!
The frames are beautiful! The delivery was fast and the packaging was very secured, so the frames were in top condition. I am super happy with my purchase and the whole experience was great.
Date of experience: 24 March 2024
Reply from BGA.NL
Hello Grace. Thank you very much for your review! We love to see you back at BGA.
