Reed College
Library
Marketing the library and its resources is one of the hardest things we do. No matter what type of library—academic, public, or special library—marketing our resources is essential. We know what we have to offer and what services we... more
Several months ago, a colleague of mine told me the following words: “You’re not an instruction librarian. . . . but you will be called upon to teach a few (or more) freshmen-level library instruction sessions at the library.” At the... more
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all... more
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and... more
This article introduces using Customer Journey Maps (CJM) in libraries and the role mapping can play in visualizing the user's journey in order to help library staff better understand and optimize the user's experience.... more
Extending the library’s presence beyond a brick and mortar structure is essential as resources become increasingly available in electronic format. One way to achieve this is to create a broad-reaching tool like a timeline using the... more
This article introduces using Customer Journey Maps (CJM) in libraries and the role mapping can play in visualizing the user's journey in order to help library staff better understand and optimize the user's experience.... more